Complaints

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:05/25/2023

  Type:Order Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I am not liable for this debt with advance America. I do not have a contract with DEBT RECOVERY SOLUTIONS, They did not provide me with the original contract as requested.

  Business Response

  Date: 05/26/2023

  Hello,

   

  We are in receipt of this recent complaint. Please provide your DRS reference number. If you do not have one, please provide your full name and the last 4 digits of your SSN so we can locate this for you.

   

  Thank you,

   

  Debt Recovery Solutions, LLC

• Initial Complaint

  Date:05/24/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I, *************************** is disputing the validity of the debt under collections for the amount of $2,629.00. I am requesting a dispute on all parts of the debt you are attempting to collect.I need as well verification that there is a valid basis for contacting me. I need verification and complete details about the age and amount of the debt including a copy of the last billing statement from the original creditor; as well as your verification that there is a valid debt that your attempting to collect, and the basis for contacting me and that your following the Fair Debt Collection Practices Act laws, a detailed explanation of any interest added or payments made since the last billing statement and the legal authorization for this interest; a request that this debt be removed from credit reporting agencies until the matter is resolved or have it removed from credit reporting agencies immediately, the date the original creditor claims this debt became delinquent, and my original signature proving this is my debt.Please also note whether this debt is within the statute of limitations and how that was determined.Please also forward details about your authority to collect this debt: whether you are licensed in my state and if so provide the date of the license, name on the license, license number, and the license number, and the name, address and telephone number of the state agency issuing the license. If you are contacting me from outside my state, provide the licensing information from your state as well. I want this collection removed immediately if you cannot provide any or a part of what Im requesting, and I want the harassment to stop since this is bringing me distress !

  Business Response

  Date: 05/24/2023

  Hello,

   

  We are in receipt of this recent complaint. After further review, we were able to locate your account in our office. Your account number is ********. This account has a service date of 6/22/2018, and the original creditor is CashNetUSA.

   

  We will request supporting documentation to be sent to you to validate this matter. Once received, please review and contact our office at ************.

   

  Thank you,

   

  Debt Recovery Solutions, LLC

  Customer Answer

  Date: 05/25/2023

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID# ********, and have determined that my complaint has NOT been resolved. 

  I want this removed off my credit. I will be waiting for the all of the documentation I have requested. 

   

   

   

   

  In order for the BBB to appropriately process your response, you MUST answer the question above.

  
  Sincerely,
  
  ***************************
  
  
  
  
   
  

  Business Response

  Date: 06/01/2023

  Hello,

   

  We are in receipt of your reply. We have resent this to your email address.

   

  Please review, and contact our office at ************ to discuss further.

  
  Thank you,

   

  Debt Recovery Solutions, LLC

  Customer Answer

  Date: 06/01/2023

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID# ********, and have determined that my complaint has NOT been resolved because:

  [Your Answer Here]

   Company has failed to meet the requset I have made. This is an invalid debt and I need this removed of my credit immediately. 

   

   

   

  In order for the BBB to appropriately process your response, you MUST answer the question above.

  
  Sincerely,
  
  ***************************
  
  
  
  
   
  

• Initial Complaint

  Date:05/24/2023

  Type:Order Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Just checked my credit report and noticed this company on it , Ive disputed this and removed and has come back , this is not mine and is hindering my chances on a home please delete immediately

  Business Response

  Date: 05/24/2023

  Hello,

   

  We are in receipt of this recent complaint. Please provide your full name, and the last 4 digits of your SSN so that we can best locate this account for you.

  
  Thank you,

   

  Debt Recovery Solutions, LLC

  Customer Answer

  Date: 05/25/2023

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, my full name is printed below and by changing my name to keep this ************ have no knowledge of is not satisfactory ,  please delete this collection it is not mine

  *************************** ***********************

  ****
  
  

  
  Sincerely,
  
  **************************************
  
  
  
   
  

  
  

• Initial Complaint

  Date:05/23/2023

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I notice that there is a negative debt from Debt Recovery placed an account on my credit report. The debt is not mine and I request that they send me a certified email or mail me documents validating the debt. None of this was provided. This is my first time hearing about this. It is very unfair to keep me in collections when no actual debt validation has been provided. Please remove it from my credit report also they are reporting an incorrect date of the debt. According to them, the debt is from 2017 but they have on my credit report that it was opened in December of 2022 through Advance America. I never took out a payday loan or any loan from them a day in my life.

  Business Response

  Date: 05/23/2023

  Hello,

   

  We are in receipt of this recent complaint. We will request supporting documentation to be sent to you to validate this matter.

   

  Once received, please review, and contact our office at ************ to discuss further.

   

  Thank you,

   

  Debt Recovery Solutions, LLC

• Initial Complaint

  Date:05/22/2023

  Type:Customer Service Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I am not liable for this debt with ********** and I do not have a contract with Debt Recovery Solutions LLC. They did not provide me with the original application as requested.

  Business Response

  Date: 06/07/2023

  Hello,

   

  We are in receipt of this recent complaint. Please provide your DRS reference number. If you don't have one, please provide your full name and the last 4 digits of your SSN so we can best locate this account for you.

   

  Thank you,

   

  Debt Recovery Solutions, LLC

  Customer Answer

  Date: 06/07/2023

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me and the matter has been resolved.
  
  Sincerely,
  
  ***********************
  
  
  

  I recently talked with someone from DRS via email & based off the information sent from you all, this debt is invalid & they have agreed to removed from my credit report, but it has yet to be removed. Attached is the screenshots of emails. 
  
   
  

  
  

• Initial Complaint

  Date:05/22/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I have a DRS collection on my credit report and I have NEVER been contacted by this company. Also when I look at the collection on Experian it references Advance America and I have never had an account with that company. Additionally my identity was stolen a few years ago and I question if this account is connected to that identity theft which I filed a police report on. I want this removed immediately as it is impacting my credit.

  Business Response

  Date: 06/07/2023

  Hello,

   

  We are in receipt of this recent complaint. Please provide your DRS reference number. If you do not have this, please provide your full name and the last 4 digits of your SSN so we can best locate this account for you.

   

  Thank you,

   

  Debt Recovery Solutions, LLC

  Customer Answer

  Date: 06/08/2023

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID# ********, and have determined that my complaint has NOT been resolved because:
  

  I do not have a DRS # as part of their response as I have never been notified of this until it appeared on my credit report. They have requested the last 4 of my ssn# and name to assist with locating the account that # is ******************************* and ***** 
  

  I need this removed from my credit as this is not my debt  

   

   

   

   

  In order for the BBB to appropriately process your response, you MUST answer the question above.

  
  Sincerely,
  
  *******************************
  
  
  
  
   
  

  Customer Answer

  Date: 06/20/2023

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID# ********, and have determined that my complaint has NOT been resolved because:

  I am in ******* on vacation and can provide when Im back in town. 

  Also, I requested a copy of this debt in my name and have not received a copy as I need this as well for my records. I need the official document not a letter from DRS. 
  

  can you request a copy and have it mailed to me at:

  *** **************** 
  
  ************ *** *****

   

   

   

   

  In order for the BBB to appropriately process your response, you MUST answer the question above.

  
  Sincerely,
  
  *******************************
  
  
  
  
   
  

  Business Response

  Date: 06/21/2023

  Hello,

   

  We are in receipt of this recent response. As we continue to wait for the documentation, we will place a temporary deletion on your credit report until documents have been sent.

   

  We appreciate your patience during this process,

   

  Debt Recovery Solutions, LLC

• Initial Complaint

  Date:05/17/2023

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  This complaint is being made because of the harm your company has done to my credit file. If I owned this debt and had proof that it belonged to me, I would be willing to accept it, but since I don't, there is no way you can validate it. Therefore, please be aware that I am asking for complete validation of this debt. I've been under a lot of stress lately, so I demand that you do something about this. My credit report should be cleared of this negative entry, please. It's important for me to maintain my creditworthiness.The following resolutions to my complaints are demanded: Deletion from all consumer reports. Remove all remarks or comments from my consumer report ***** and desist from using my intellectual property and my signature.

  Business Response

  Date: 05/18/2023

  Hello,

   

  We are in receipt of this recent complaint. After further review, we were able to locate your account **********. We will go ahead an request supporting documentation to be sent to you to validate this matter.

   

  Thank you,

   

  Debt Recovery Solutions, LLC

• Initial Complaint

  Date:05/16/2023

  Type:Sales and Advertising Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I just received an alert on my credit (5/10/23) that I have a collection for $744 from December of 2022 from Debt Recovery solutions. The original debt was supposedly from Credit One so I reached out to them immediately and they said they could only see 7 years back and they had no clue to as of how or why the collection was on my credit. This is 100% fraudulent and I want it removed from my credit immediately. Debt Recovery Solutions is a scam.

  Business Response

  Date: 05/18/2023

  Hello,

   

  We are in receipt of this complaint. After further review, we see that the date of service on this account was 08/01/2017, not 12/2022. The 12/6/2022 date is when we received this account in our office, which is also the date that the credit bureaus require our office to reflect.

   

  Please contact our office at ************ to discuss your account further. Your account number is ********.

   

  Thank you,

   

  Debt Recovery Solutions, LLC

  Customer Answer

  Date: 05/20/2023

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID# ********, and have determined that my complaint has NOT been resolved because:

   

   I have reached out to Credit One and they have nothing on file. I do not recognize this debt this why I am reporting you guys. The debt does not "reset" if a "debt collector" as you're trying to imply in your response receives it on their desk some 5 years later after the fact. IF it were to be true and its NOT, you as the debt collector mentioned in your response that its listed on my credit report as being from December of 2022 NOT 2017. You literally just admitted to your intentional wrong doing so fix this immediately or I will go the legal route. Even if this were true which it is NOT it should not be on my credit report regardless. Again , remove it immediately or I will go the legal course. This is a scam in which a debt collector buys old incorrect debt for pennies and falsley and intentionally puts an incorrect date on someones credit report in hopes they will reach out and pay this amount that they don't owe. its a SCAM. 

   

   

   

  In order for the BBB to appropriately process your response, you MUST answer the question above.

  
  Sincerely,
  
  ***********************
  
  
  
  
   
  

  Business Response

  Date: 05/23/2023

  Hello,

   

  We are in receipt of this recent complaint. After furhter review, we do see that there is supporting documentation we are able to provider you to validate this matter. We will send this to the email address on file.

   

  Once received, please review, and contact our office at ************ to discuss further. If you believe this is fraud, we would need a copy of a police report stating this in order for our client to review further.

   

  Thank you,

• Initial Complaint

  Date:05/15/2023

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Debt Recovery placed a collection charge on my account. I advised them that this was not mine and they were certified to email and mail me documents validating the debt. None of this was provided and all I get when reaching out is that validation documents are being requested. It is very unfair to keep me in collections when no actual debt validation has been provided although requested twice straight from the creditor's website. Please remove the charges.

  Business Response

  Date: 05/18/2023

  Hello,

   

  We are in receipt of this complaint. As per the attachment you provided, we did remove this charge on March 14th. This matter is closed.

   

  Thank you,

   

  Debt Recovery Solutions, LLC

• Initial Complaint

  Date:05/08/2023

  Type:Order Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Violation of Laws FTCP **** section 602A, 1692C section 604A section 2 & 5 without consent.

  Business Response

  Date: 05/09/2023

  Hello,

   

  We are in receipt of this recent brief complaint. After further review of your account, we see that we have sent several notices to you informing you of this matter prior to credit reporting, starting in January, 2023.

   

  Please contact our office at ************ to discuss the details of your account further. Your account number is ********.

   

  Thank you,

   

  Debt Recovery Solutions, LLC

  Customer Answer

  Date: 05/10/2023

    Better Business Bureau:   I have reviewed the response made by the business in reference to complaint ID# ********, and have determined that my complaint has NOT been resolved because:  Company is not answering my calls now!

  Sincerely,******* ******                                    

  
  

  Customer Answer

  Date: 05/12/2023

  Better Business Bureau:   I have reviewed the response made by the business in reference to complaint ID# ********, and have determined that my complaint has NOT been resolved because:    [Your Answer Here]         In order for the BBB to appropriately process your response, you MUST answer the question above.  Sincerely,   ******* ***********;          
  

  Customer Answer

  Date: 05/17/2023

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID# ********, and have determined that my complaint has NOT been resolved because:

  [Your Answer Here]

   

   

   

   

  In order for the BBB to appropriately process your response, you MUST answer the question above.

  
  Sincerely,
  
  ***************************