Complaints

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:07/23/2023

  Type:Order Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I am not liable for this debt with ALLIED CASH ADVANCE. I do not have a contract with DRS, They did not provide me with the original contract as I requested.

  Business Response

  Date: 08/08/2023

  Hello,

   

  We are in receipt of this recent complaint. Kindly provide your DRS reference number so that we can locate your account for you.

   

  Thank you,

   

  Debt Recovery Solutions, LLC

• Initial Complaint

  Date:07/20/2023

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Collections has been placed on my credit profile for this account that has been previously disputed and removed from credit profile. Duplicate account that has surpassed credit reporting guidelines. I have never owned an account with this company, no signed documents of ownership through this company, account is fraudulent, and has been disputed several times through credit bureau.

  Business Response

  Date: 07/24/2023

  Hello,

   

  We are in receipt of your recent complaint. After further review, we have located your account. Your account number ********. If you believe this could be fraudulent, please provide a copy of a police report stating this, or proof you did not reside at the original address of ********************************************************* during the time of 7/19/2013 and we will review internally. You can send this proof to ****************************************.

   

  In the meantime, we will send supporting documentation of this matter to you.

   

  Thank you,

   

  Debt Recovery Solutions, LLC

  Customer Answer

  Date: 11/02/2023

  Better Business Bureau:
  
  
  
  I have reviewed the response made by the business in reference to complaint ID# ********, and have determined that my complaint has NOT been resolved because:
  

  
  

  Second attempt to collect factual information as to ownership of this account. I have yet to receive factual documentation, signed contracts, any information stating I have an account with this creditor. I am a member of the Armed Forces and this account is affecting my credit, thus affecting my job. This account needs to be removed from my credit report

  
  
  
  
  
  
  
  
  
  
   
  

  Business Response

  Date: 11/16/2023

  Hello,

   

  As we do not own this debt and solely work on behalf of our client, UHG I LLC, who owns the debt, there would be no documentation stating this. What was sent to you is everything we have received from our client.

   

  Kindly contact our office at ************ to discuss further.

   

  Thank you,

   

  Debt Recovery Solutions, LLC

  Customer Answer

  Date: 11/20/2023

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID# ********, and have determined that my complaint has NOT been resolved because:

  The response clearly states they cannot provide proper documentation to be in compliance with the Fair Credit Reporting Act. Thus, the account shall be removed in compliance. 

   

   

   

  In order for the BBB to appropriately process your response, you MUST answer the question above.

  
  Sincerely,
  
  ***************************
  
  
  
  
   
  

• Initial Complaint

  Date:07/14/2023

  Type:Order Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I am not liable for this debt with cash factory usa , I do not have a contract with debt recovery solutions. They did not provide me with the original contract as I requested.

  Business Response

  Date: 07/18/2023

  Hello,

   

  We are in receipt of this recent complaint. After further review, you are correct. You do not have a contract with our office, however, you did have a contract with CASH FACTORY USA,who works directly with our client *******************. ******************* hired ********** to work this account on their behalf, therefore, our office is handling this outstanding matter in your name.
  
  Please contact our office at ************ to discuss this account further. Your account number is ********.
  
  Thank you,
  
  Debt Recovery Solutions, LLC

  Customer Answer

  Date: 07/18/2023

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID# ********, and have determined that my complaint has NOT been resolved because:

  [Your Answer Here]

   I didnt sing any contract or have any knowledge about any contract with Debt Recovery Solutions, LLC or any other company.

   

   

   

  In order for the BBB to appropriately process your response, you MUST answer the question above.

  
  Sincerely,
  
  *****************
  
  
  
  
   
  

  Business Response

  Date: 07/19/2023

  Hello,

  
  We are in receipt of this recent reply. As there is an outstanding matter in our office under your name and personal information, we encourage you to contact our office at ************ to discuss further. Your account number is ********.

   

  Thank you,

   

  Debt Recovery Solutions, LLC

  Customer Answer

  Date: 07/19/2023

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID# ********, and have determined that my complaint has NOT been resolved because:

  [Your Answer Here]

   

  I am not liable for this debt with cash factory usa , I do not have a contract with debt recovery solutions. They did not provide me with the original contract as I requested. I have not business with you or your company. 

   

   

  In order for the BBB to appropriately process your response, you MUST answer the question above.

  
  Sincerely,
  
  *****************
  
  
  
  
   
  

• Initial Complaint

  Date:07/13/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  7/12/2023 @ 3:12PM EDT ************ Called me and I answered on 2nd ring, they hesitated about 20 seconds and finally responded to my hello's. A man, I cannot remember his name said he was with Debt Recovery Solutions and his call was to collect a debt. I told him that I have no business or dealings with his company and he said he was calling for another company but would not provide that info. He then asked me if 4 numbers were the last 4 of my Social Security Number. I advised him that I don't give out personal information over the phone especially with a company I don't do business with. Instead of assisting me further to find out what this was about he hung up on me. This is a nuisance call, robocalled, late answer, and failed to properly identify the necessary information for me to determine what the call was in reference to.

  Business Response

  Date: 07/18/2023

  Hello,

   

  We are in receipt of this recent complaint. After further review, we were able to locate your account with the address you provided in this complaint. Your account number is ********.

   

  In order to discuss any confidential business matter information, our protocol is to confirm the last 4 digits of a consumers SSN. If you are uncomfortable giving it, we can confirm it for you.

   

  We encourage you to contact our office at ************ to discuss this further with a representative.

   

  Thank you,

   

  Debt Recovery Solutions, LLC

  Customer Answer

  Date: 07/18/2023

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID# ********, and have determined that my complaint has NOT been resolved because:

  Business did not properly identify itself, I am on the do not call registry.  I have never done business with this company and they failed to identify any account I had with them.  I guarantee I never did business with them.  I do not provide social security data over the phone to anyone with whom I have not dealt with. The rude caller did not speak for several seconds but I held the line open, finally he did speak but failed to identify any relationship with me.  They have no contract with me and no business to try to robodial or collect from me.  When asked for further information the Rude agent hung up cold.   I do not want any communications with this business and did not sign up for their contact.  They should cease any communication with me and if they represent any acual company I have a contract with they will have to provide that information, including any signed contract before any further contact.  If they don't have that, and I suspect they do not, they will be in violation of the *** Do Not Call Registry, Violation of the Fair Debt Collection Act, and the *** Robocall laws.  If they have any credit facing actions against me they should also cease and vacate any and all claims against me.  This is not negotiable. A full apology and removal from any call list, any fake indebtedness, any collection, and any derrogatory claim against me to harrass me and damage me by trying to impact my credit score I work hard to maintain in good standing should all be removed thoroughly. That would be my preferred outcome.

   

   

   

   

  In order for the BBB to appropriately process your response, you MUST answer the question above.

  
  Sincerely,
  
  ***********************
  
  
  
  
   
  

  Business Response

  Date: 07/19/2023

  Hello,

   

  We are in receipt of this recent reply. On 7/12/2023, you spoke with a representative of ours regarding this matter. When the representative attempted to verify they were speaking with the right party, it seems as though you stated you would not give it over the phone. Since we cannot provide the name of the original creditor until validation of the consumer has been made, this is why he did not provide this information to you.

   

  As we would gladly assist you further with this matter that is outstanding in our office, we encourage you to contact us at ************ to discuss this further. To streamline the prompts, please provide the representative your reference number, which is ********.

   

  Thank you,

   

  Debt Recovery Solutions, LLC

  Customer Answer

  Date: 07/19/2023

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID# ********, and have determined that my complaint has NOT been resolved because:

  [Your Answer Here]

   This is another Violation of the Fair Debt Collections Act.  I know for a fact I do not have a contract with your company.  Your agent could have given me the information politely and if I recognized it I may have been able to move further.  Your agent hung up cold on me when I was asking them to identify the company and business.  Please remove me from your call list and have no further contact with me.  If you have reported any derrogatory information to the credit bureaus you must immediately remove it or produce the contract.  

   

  thank you,

  *****************

   

   

   

  In order for the BBB to appropriately process your response, you MUST answer the question above.

  
  Sincerely,
  
  ***********************
  
  
  
  
   
  

• Initial Complaint

  Date:07/10/2023

  Type:Order Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I am not liable with this debt with Advance America . I do not have a contract with Debt Recovery Solutions , they did not provide me with the original contract as requested.

  Business Response

  Date: 07/11/2023

  Hello,

   

  We are in receipt of this recent complaint. After further review of your file, we see that you have discussed your matter with a representative, and are planning to resolve this matter.

   

  We shall consider this complaint closed.

   

  Thank you,

   

  Debt Recovery Solutions, LLC

• Initial Complaint

  Date:07/07/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  The company in question is called Debt Recovery Solutions and they're stating that I owe a pay day loan in ********* $399 that I allegedly made in the year 2016. I haven't lived in ********* for the past 10 years. I called and asked them to take it off the credit report due to I wasn't I've ingredients in the stated at the time.

  Business Response

  Date: 07/07/2023

  Hello,

   

  We are in receipt of this recent complaint. After further review of your account as well as your proof of address, our office has decided to close this file in our office and return it to our client. Please allow ***** business days, if not sooner, for this to be removed form any credit reports.

   

  Thank you,

   

  Debt Recovery Solutions, LLC

• Initial Complaint

  Date:07/07/2023

  Type:Order Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I am not liable for this debt with EMP OF ********** **** I do not have a contract with the Debt recovery solutions LLC, otherwise known as DRS. They did not provide me with the original contract as requested.

  Business Response

  Date: 07/07/2023

  Hello,

   

  We are in receipt of this recent complaint. After further review, you are correct. You do not have a contract with our office, however, you did have a contract with EMP OF **********,LTD,who works directly with our client ******** ***************** LLC. ******** ***************** LLC hired ********** to work this account on their behalf, therefore, our office is handling this outstanding matter in your name.
  
  Please contact our office at ************ to discuss this account further. Your account number is ********.
  
  Thank you,
  
  Debt Recovery Solutions, LLC

• Initial Complaint

  Date:07/07/2023

  Type:Order Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I am not liable for this debt with CELTIC BANK/INDIGO. I did not sign a contract with the collection agency Debt Recovery Solutions, LLC. They did not provide me with the original contract as requested.

  Business Response

  Date: 07/07/2023

  Hello,

   

  We are in receipt of this recent complaint. After further review, you are correct. You do not have a contract with our office, however, you did have a contract with CELTIC BANK/INDIGO MC, who works directly with our client ************************. ***************************** hired ********** to work this account on their behalf, therefore, our office is handling this outstanding matter in your name.
  
  Please contact our office at ************ to discuss this account further. Your account number is ********.
   
  Thank you,
  
  Debt Recovery Solutions, LLC
  
  

  Customer Answer

  Date: 07/14/2023

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me and the matter has been resolved.
  
  Sincerely,
  
  ***************************
  
  
  
   
  
  

• Initial Complaint

  Date:07/07/2023

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I never opened this account. You need to remove this from my credit report:it is effecting my credit in a negative way. . What proof do u have that I opened this account? When and how was this account opened??I need all the documents you have regarding this account, because I never opened it.

  Business Response

  Date: 07/07/2023

  Hello,

   

  We are in receipt of this recent complaint. After further review, we do see that supporting documents are available to provide you. We must first request this from our client. Once received, please review and contact our office at ************.

   

  Thank you,

   

  Debt Recovery Solutions, LLC

• Initial Complaint

  Date:07/06/2023

  Type:Order Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  05/16/23 DRS a collection agency. I have no knowledge of this debt, neither do I have a contract with this company for $662.00

  Business Response

  Date: 07/06/2023

  Hello,

  We are in receipt of this recent complaint. After further review, you are correct. You do not have a contract with our office, however, you did have a contract with CASH FACTORY USA,who works directly with our client *******************. ******************* hired ********** to work this account on their behalf, therefore, our office is handling this outstanding matter in your name.
  
  Please contact our office at ************ to discuss this account further. Your account number is ********.
  
  Thank you,
  
  Debt Recovery Solutions, LLC

  Customer Answer

  Date: 07/13/2023

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID# ********, and have determined that my complaint has NOT been resolved because:

  I do not have a contract with the this company by law there has to be a contract and I have nothing to validate the debt according to the **** this was just placed on my credit.  

   

   

   

   

  In order for the BBB to appropriately process your response, you MUST answer the question above.

  
  Sincerely,
  
  *****************************
  
  
  
  
   
  

  Business Response

  Date: 07/18/2023

  Hello,

   

  We are in receipt of this reply. We will request a copy of the original contract from CASH FACTORY USA to be sent to you. Once you receive this, please review and contact our office at ###-###-#### to discuss further.

   

  Thank you,

  
  Debt Recovery Solutions, LLC