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Debt Recovery Solutions, LLC
BBB accredited business seal
BBB Accredited BusinessB+Rated by BBB

Complaints

Customer Complaints Summary

  • 366 total complaints in the last 3 years.
  • 104 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:08/21/2023

    Type:Service or Repair Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I'm not liable for this debt with 12 ADVANCE AMERICA. I do not have a contract with Debt Recovery solutions and they did not provide a copy of the original contract as requested.

    Business Response

    Date: 08/23/2023

    Hello,

     

    We are in receipt of this recent complaint. After further review, you are correct. You do not have a contract with our office, however, you did have a contract with ADVANCE AMERICA,who works directly with our client *******************. ******************* hired ********** to work this account on their behalf, therefore, our office is handling this outstanding matter in your name.

    Please contact our office at ************ to discuss this account further. Your account number is ********.

    Thank you,

    Debt Recovery Solutions, LLC

    Customer Answer

    Date: 08/23/2023

    Better Business Bureau:

    I have reviewed the response made by the business in reference to complaint ID# ********, and have determined that my complaint has NOT been resolved because:

    [The initial complaint states that an original contract needs to be presented with my signature. The collection agency seems to be a third party without any origination information of the loan. This loan is believed to be paid. If valid items cannot be produced, I have no way to validate their statements concerning this issue as I am unaware of the companies mentioned in the collection agencies statement. ]

     

     

     

     

    In order for the BBB to appropriately process your response, you MUST answer the question above.


    Sincerely,

    *********************************




     

    Business Response

    Date: 08/28/2023

    Hello,

     

    Thank you for your reply.

     

    Sincerely,

     

    Debt Recovery Solutions, LLC

    Customer Answer

    Date: 08/29/2023

    Better Business Bureau:

    I have reviewed the response made by the business in reference to complaint ID# ********, and have determined that my complaint has NOT been resolved because:

    [I am still waiting on documentation.]

     

     

     

     

    In order for the BBB to appropriately process your response, you MUST answer the question above.


    Sincerely,

    *********************************




     

  • Initial Complaint

    Date:08/17/2023

    Type:Order Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I am not liable for this debt with Cashnet Usa, I do not have a contract with DRS, they did not provide me with the original contract as I requested.

    Business Response

    Date: 08/17/2023

    Hello,

     

    We are in receipt of this recent complaint. After further review, you are correct. You do not have a contract with our office, however, you did have a contract with CASHNETUSA,who works directly with our client *******************. ******************* hired ********** to work this account on their behalf, therefore, our office is handling this outstanding matter in your name.

    Please contact our office at ************ to discuss this account further. Your account number is ********.

    Thank you,

    Debt Recovery Solutions, LLC

  • Initial Complaint

    Date:08/16/2023

    Type:Order Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I am not liable for the debt with **************** . I do not have a contract with DEBT RECOVERY SOLUTIONS . They did not provide me with the original contract as requested.

    Business Response

    Date: 08/16/2023

    Hello,

     

    We are in receipt of this recent complaint. After further review, you are correct. You do not have a contract with our office, however, you did have a contract with **************** EMERGENCY GROUP,who works directly with our client ***************, LLC. **************** LLC hired ********** to work this account on their behalf, therefore, our office is handling this outstanding matter in your name.

    Please contact our office at ************ to discuss this account further. Your account numbers are ********, ********, and *********

    Thank you,

    Debt Recovery Solutions, LLC

  • Initial Complaint

    Date:08/15/2023

    Type:Order Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I am not liable for this debt with 12 Advance America, I also do not have a contract with Debt Recovery Solutions, as they did not provide me with the original contract as requested.

    Business Response

    Date: 08/14/2023

    We do not collect for Advance America. There is another company Debt Recovery Solutions out of ********, **. This is the second consumer complaint I have received regarding Advance America and consumer are confusing ** with the Debt Recovery Solutions in **. Our official name is Debt Recovery Solutions of ****, Inc. 

    Business Response

    Date: 08/15/2023

    Hello,

     

    We are in receipt of this recent complaint. After further review, you are correct. You do not have a contract with our office, however, you did have a contract with ADVANCE AMERICA,who works directly with our client *******************. ******************* hired ********** to work this account on their behalf, therefore, our office is handling this outstanding matter in your name.

    Please contact our office at ************ to discuss this account further. Your account number is ********.

    Thank you,

    Debt Recovery Solutions, LLC

  • Initial Complaint

    Date:08/14/2023

    Type:Order Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I am not liable for any debt with NATIONAL EMERGENCY MEDICA. I do not have a contract with DEBT RECOVERY SOLUTIONS, they did not provide me with the original contract bearing my signature written with my own hand, as I had requested for this alleged debt.

    Business Response

    Date: 08/15/2023

    Hello,

     

    We are in receipt of this recent complaint. As we do not have this matter in our office anymore, please contact ***************, LLC at ************ to discuss further.

     

    Thank you,


    Debt Recovery Solutions, LLC

  • Initial Complaint

    Date:08/14/2023

    Type:Customer Service Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I am not liable for this debt with Discover *******. I do not have any contract with DRS. They did not provide me with the original contract as I requested.

    Business Response

    Date: 08/15/2023

    Hello,

     

    We are in receipt of this recent complaint. After further review, you are correct. You do not have a contract with our office, however, you did have a contract with ADVANCE AMERICA,who works directly with our client *******************. ******************* hired ********** to work this account on their behalf, therefore, our office is handling this outstanding matter in your name.

    Please contact our office at ************ to discuss this account further. Your account number is ********.

    Thank you,

    Debt Recovery Solutions, LLC

    Customer Answer

    Date: 08/28/2023

    Better Business Bureau:

    I have reviewed the response made by the business in reference to complaint ID# ********, and have determined that my complaint has NOT been resolved because:

    Hey
    I don't know about your business, OK? You're making me go crazy, I'm saying it again provide me that contract as proof against me if you don't have the proof just delete that collection. I am not liable for this debt with Discover America. I do not have any contract with DRS. They did not provide me with the original contract as I requested.

    Regards






     

    Business Response

    Date: 08/28/2023

    Hello,

     

    We are in receipt of this dispute. We will request supporting documentation from our client to be sent to you.

     

    Once received, please review and contact our office at ************ to discuss further.

     

    Thank you,


    Debt Recovery Solutions, LLC

    Customer Answer

    Date: 08/29/2023

    Better Business Bureau:

    I have reviewed the response made by the business in reference to complaint ID# ********, and have determined that my complaint has NOT been resolved because: 

    Because they're asking me of proof, well they were supposed to provide me that contract which I requested from them couple of times and they did not. I tried to find out those letters which I sent to the BBB but hard luck. Anyways, debt collector is supposed to provide me the contract which I signed with them and if they don't have any contract then they must delete this inaccurate info from my report. 

    [Your Answer Here]

     

     

     

     

    In order for the BBB to appropriately process your response, you MUST answer the question above.


    Sincerely,

    ***************************




     

  • Initial Complaint

    Date:08/10/2023

    Type:Order Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I am not liable for this debt with DEBT RECOVERY SOLUTIONS. I do not have a contract with 12 Advance America, they did not provide me with the original contract as requested.

    Business Response

    Date: 08/10/2023

    Hello,

     

    We are in receipt of this recent complaint. Kindly provide your DRS reference number so that we can best locate your matter in our office.

     

    Thank you,

     

    Debt Recovery Solutions, LLC

    Customer Answer

    Date: 08/10/2023

    Better Business Bureau:

    I have reviewed the response made by the business in reference to complaint ID# ********, and have determined that my complaint has NOT been resolved because:

    I have no DRS number because I was not provided with an original contract as requested. I demand this item be removed from my credit report immediately.

     


    ***************************




     

    Business Response

    Date: 08/25/2023

    Hello,

     

    We are in receipt of this recent complaint. After further review, you are correct. You do not have a contract with our office, however, you did have a contract with ADVANCE AMERICA,who works directly with our client *******************. ******************* hired ********** to work this account on their behalf, therefore, our office is handling this outstanding matter in your name.

    Please contact our office at ************ to discuss this account further. Your account number is ********.

    Thank you,

    Debt Recovery Solutions, LLC

    Customer Answer

    Date: 08/28/2023

    Better Business Bureau:

    I have reviewed the response made by the business in reference to complaint ID# ********, and have determined that my complaint has NOT been resolved because:

    [Your Answer Here]

     

     I'm not liable for this debt with Debt Recovery Solutions, LLC. They did not provide me with the original contract as requested. I demand this be removed from my credit report. 

     

     

    In order for the BBB to appropriately process your response, you MUST answer the question above.


    Sincerely,

    ***************************




     

  • Initial Complaint

    Date:08/09/2023

    Type:Order Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I am not liable for this debt with Advanced Dermatology. I do not have a contract with Debt Recovery Solutions, LLC. They did not provide me with the original contract as requested.

    Business Response

    Date: 08/09/2023

    Hello,

     

    We are in receipt of this recent complaint. After further review, you are correct. You do not have a contract with our office, however, you did have a contract with ADVANCED DERMATOLOGY. ADVANCED DERMATOLOGY hired ********** to work this account on their behalf, therefore, our office is handling this outstanding matter in your name.

    Please contact our office at ************ to discuss this account further. Your account numbers are ********, ********, and ********.

    Thank you,

    Debt Recovery Solutions, LLC

    Customer Answer

    Date: 08/10/2023

    Better Business Bureau:

    I have reviewed the response made by the business in reference to complaint ID# ********, and have determined that my complaint has NOT been resolved because:

    Debt Recovery Solutions is incorrect on claiming I had a contract with Advanced Dermatology for the $1200. I paid Advanced Dermatology $600 cash for services rendered initially. Never once were any additional charges ever discussed or agreed upon. After my last follow up I was blindsided by the secretary about this additional $1200 charge. I will not pay these charges to anyone without seeing the contract where I agree to pay these charges to Advanced Dermatology OR Debt Recovery Solutions. The claim that Debt Recovery Solutions has a contract with Advanced Dermatology is an outright fabrication. We all know collection companies buy bad debts from companies for pennies on the dollar and try to scare consumers into paying them. Debt Recovery Solutions does not have a contract for collection of my debt for Advanced Dermatology. I sent DRS a certified letter in June of 2022 stating my case, requiring contracts and proof, and giving them 10 days to respond and they never responded or sent me any of my requests. I will not submit to this fraud and demand this collection be deleted from my credit report.

     

     

     

     

    In order for the BBB to appropriately process your response, you MUST answer the question above.


    Sincerely,

    ***************************




     

    Business Response

    Date: 08/14/2023

    Hello,

     

    We are in receipt of this recent complaint. As per our client:

     

    This patients account has been adjusted off. He has a zero balance and the account can be closed.

     

    We have closed this account in our office.

     

    Thank you for your patience,

     

    Debt Recovery Solutions, LLC

  • Initial Complaint

    Date:08/08/2023

    Type:Order Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I am not liable for this **** with DRS ( **** Recovery Solutions), I do not have a contract with DRS. They did not provide me with the original contract as I requested.

    Business Response

    Date: 08/08/2023

    Hello,

     

    We are in receipt of this recent complaint. After further review, you are correct. You do not have a contract with our office, however, you did have a contract with ADVANCE AMERICA / CASH FACTORY USA,who works directly with our client *******************. ******************* hired ********** to work these accounts on their behalf, therefore, our office is handling these outstanding matters in your name.

    Please contact our office at ************ to discuss this account further. Your account numbers are ******** and ********.

    Thank you,

    Debt Recovery Solutions, LLC

  • Initial Complaint

    Date:08/07/2023

    Type:Billing Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    This issue was brought to the attention of the creditor that owns this alleged debt. I have asked for verification and validation of this debt and I was not given all of the information requested. ************** has instructed DRS to report this inaccurate information to my credit report and I am requesting that this inaccurate information is deleted immediately . I have attached my communication with ************** who currently owns this alleged debt.

    Business Response

    Date: 08/08/2023

    Hello,

     

    We are in receipt of this recent complaint. This matter has been resolved through email with the consumer.

     

    Thank you,

     

    Debt Recovery Solutions, LLC

Debt Recovery Solutions, LLC is BBB Accredited.

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