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Debt Recovery Solutions, LLCComplaints
Customer Complaints Summary
- 366 total complaints in the last 3 years.
- 104 complaints closed in the last 12 months.
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Submit a ComplaintThe complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.
Initial Complaint
Date:09/05/2023
Type:Order IssuesStatus:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I am not liable for this debt debt with 12 ADVANCE AMERICA. I do not have a contract with DEBT RECOVERY SOLUTIONS. They did not provideBusiness Response
Date: 09/05/2023
Hello,
We are in receipt of this recent complaint. After further review, you do not have a contract with our office,however, you did have a contract with ADVANCE AMERICA, who works directly with our client *******************. ******************* hired ********** to work this account on their behalf, therefore, our office is handling this outstanding matter in your name.
Please contact our office at ************ to discuss this account further. Your account number is ********.
Thank you,
Debt Recovery Solutions, LLCInitial Complaint
Date:09/01/2023
Type:Order IssuesStatus:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I am not liable for this debt with Advance America, I do not have a contract with Debt Recovery Solutions, LLC. They did not provide me with the original contract as I requested.Business Response
Date: 09/05/2023
Hello,
We are in receipt of this recent complaint. After further review, you do not have a contract with our office,however, you did have a contract with ADVANCE AMERICA, who works directly with our client *******************. ******************* hired ********** to work this account on their behalf, therefore, our office is handling this outstanding matter in your name.
Please contact our office at ************ to discuss this account further. Your account number is ********.
Thank you,
Debt Recovery Solutions, LLCCustomer Answer
Date: 09/13/2023
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID# ********, and have determined that my complaint has NOT been resolved because:
The business did not resolve my complaint. The business has failed to provide proof that I owe THEM a debt. They only claimed that I owe another company a debt.
--
***** *******
Business Response
Date: 09/13/2023
Hello,
We are in receipt of this recent response. After further review, we do see that our office provided you with supporting documents on 9/7/2023. If you did receive these, please review and contact our office at *************
Thank you,
Debt Recovery Solutions, LLCInitial Complaint
Date:08/31/2023
Type:Customer Service IssuesStatus:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I am not liable for this debt with CASHNETUSA, I do not have a contract with Debt Recovery Solutions LLC, they did not provide me with the original contract as I requested.Business Response
Date: 08/31/2023
Hello,
We are in receipt of this recent complaint. After further review, you do not have a contract with our office, however, you did have a contract with CASHNETUSA, who works directly with our client *******************. ******************* hired ********** to work this account on their behalf, therefore, our office is handling this outstanding matter in your name.
Please contact our office at ************ to discuss this account further. Your account number is ********.
Thank you,
Debt Recovery Solutions, LLCCustomer Answer
Date: 09/01/2023
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID# ********, and have determined that my complaint has NOT been resolved because:[Your Answer Here]
Again I am demanding to see the contract, If a Contract is not provided, I demand this is removed from my report.
In order for the BBB to appropriately process your response, you MUST answer the question above.
Sincerely,
***************************
Business Response
Date: 09/05/2023
Hello,
We are in receipt of this recent complaint. We will send supporting documentation to your email on file for your review. Once received, please review and contact our office at ************ to discuss further.
Thank you,
Debt Recovery Solutions, LLCInitial Complaint
Date:08/31/2023
Type:Customer Service IssuesStatus:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I am not liable for this debt with ***********, I do not have a contract with Debt Recovery Solutions LLC, they did not provide me with the original contract as I requestedBusiness Response
Date: 08/31/2023
Hello,
We are in receipt of this recent complaint. As we do not have this in our office anymore, please contact ******************* at ************ to discuss further.
Thank you,
Debt Recovery Solutions, LLCInitial Complaint
Date:08/31/2023
Type:Order IssuesStatus:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I am not liable for this debt with ADVANCE AMERICA. I do not have a contract with DRS They do not provide me with the original contractasIrequestedBusiness Response
Date: 08/31/2023
Hello,
Kindly provide your DRS reference number so that we can best locate this matter for you.
Thank you,
Debt Recovery Solutions, LLC
Initial Complaint
Date:08/29/2023
Type:Service or Repair IssuesStatus:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
Im not liable for this debt with Debt Recovery Solutions, I do not have a contract with CASH FACTORY USA, they did not provide me with the original contract as requestedBusiness Response
Date: 08/31/2023
Hello,
We are in receipt of this recent complaint. Kindly provide your DRS reference number so that we can locate your matter in our office.
Thank you,
Debt Recovery Solutions, LLC
Customer Answer
Date: 08/31/2023
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID# ********, and have determined that my complaint has NOT been resolved because:[Your Answer Here]
************ Reference #
In order for the BBB to appropriately process your response, you MUST answer the question above.
Sincerely,
***********************
Business Response
Date: 09/07/2023
Hello,
We are in receipt of this recent complaint. After further review, you do not have a contract with our office,however, you did have a contract with CASH FACTORY USA, who works directly with our client *******************. ******************* hired ********** to work this account on their behalf, therefore, our office is handling this outstanding matter in your name.
Please contact our office at ************ to discuss this account further. Your account number is ********.
Thank you,
Debt Recovery Solutions, LLCCustomer Answer
Date: 09/08/2023
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID# ********, and have determined that my complaint has NOT been resolved because:[Your Answer Here]
Was not informed of this information it should have been given my knowledge and written consent by me as well not liable
In order for the BBB to appropriately process your response, you MUST answer the question above.
Sincerely,
***********************
Initial Complaint
Date:08/28/2023
Type:Customer Service IssuesStatus:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I am not liable for this debt with Debt Recovery Solutions. I do not have a contract with this company. They have not provided me with the original contract as requested.Business Response
Date: 08/28/2023
Hello,
We are in receipt of this recent complaint. Kindly provide your DRS reference number so that we can locate this matter for you.
Thank you,
Debt Recovery Solutions, LLC
Customer Answer
Date: 08/29/2023
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID# ********, and have determined that my complaint has NOT been resolved because:Hello,
Thankyou for the quick response. The *** Reference number is *********
In order for the BBB to appropriately process your response, you MUST answer the question above.
Sincerely,
***********************
Business Response
Date: 08/31/2023
Hello,
We are in receipt of this recent complaint. After further review, you do not have a contract with our office,however, you did have a contract with ADVANCE AMERICA, who works directly with our client *******************. ******************* hired ********** to work this account on their behalf, therefore, our office is handling this outstanding matter in your name.
Please contact our office at ************ to discuss this account further. Your account number is ********. In the interim, we will request supporting documents to be sent to you for review.
Thank you,
Debt Recovery Solutions, LLCCustomer Answer
Date: 09/05/2023
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID# ********, and have determined that my complaint has NOT been resolved because:[Your Answer Here]
Thankyou
I have not received a copy of the original contract as requested. Please remove this account from my credit file.
In order for the BBB to appropriately process your response, you MUST answer the question above.
Sincerely,
***********************
Initial Complaint
Date:08/28/2023
Type:Order IssuesStatus:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I am not liable for this debt with EMP Of Lake *********** I Do Not Have A Contract With Debt Recovery Solutions. They did not provide me with the original contract i requested.Business Response
Date: 08/28/2023
Hello,
We are in receipt of this recent complaint. After further review you do not have a contract with our office, however, you did have a contract with EMP OF LAKE COUNTY,LTD,who works directly with our client ******** ***************** ******** **************** hired ********** to work this account on their behalf, therefore, our office is handling this outstanding matter in your name.
Please contact our office at ************ to discuss this account further. Your account number is ********.
Thank you,
Debt Recovery Solutions, LLCInitial Complaint
Date:08/24/2023
Type:Order IssuesStatus:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I am not liable for this debt with aurora emergency physician, I do not have a contract with Debt Recovery Solutions, LLC, they did not provide me with the original contract as requested.Business Response
Date: 08/25/2023
Hello,
We are in receipt of this recent complaint. Kindly provide your DRS reference number and/or the last 4 digits of your SSN so that we can best locate this matter for you.
Thank you,
Debt Recovery Solutions, LLC
Initial Complaint
Date:08/23/2023
Type:Billing IssuesStatus:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I am not liable for this debt with 12 *********************** I do not have a contract with Debt Recovery Solutions, they did not provide me with the original contract as requested.Business Response
Date: 08/23/2023
This is the wrong company. We do not collect for the creditor listed for this complaint. There is another Debt Recovery Solutions out of ******** ** and we are not affiliated with them. Please send this complaint to the correct company.
Thank you,
Bethany
Business Response
Date: 08/25/2023
Hello,
We are in receipt of this recent complaint. After further review, you are correct. You do not have a contract with our office, however, you did have a contract with CAPITAL COMMUNITY BANK,who works directly with our client *******************. ******************* hired ********** to work this account on their behalf, therefore, our office is handling this outstanding matter in your name.
Please contact our office at ************ to discuss this account further. Your account number is ********.
Thank you,
Debt Recovery Solutions, LLC
Debt Recovery Solutions, LLC is BBB Accredited.
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