Complaints

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:10/20/2023

  Type:Order Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I am not liable for this debt with ******************* EMERG PHYS . I do not have a contract with DEBT RECOVERY SOLUTIONS, they did not provide me with the original contract as requested.

  Business Response

  Date: 10/25/2023

  Hello,

   

  We are in receipt of this recent complaint. After further review, you do not have a contract with our office,however, you did have a contract with ******************* EMERG PHYS, who works directly with our client ******** ***************** ******** Capital Partners hired ********** to work this account on their behalf, therefore, our office is handling this outstanding matter in your name.
  
  Please contact our office at ************ to discuss this account further. Your account number is ********.
  
  Thank you,
  
  Debt Recovery Solutions, LLC

• Initial Complaint

  Date:10/20/2023

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I contacted Debt Recovery Solutions in August and September requesting a copy of a debt reported to my credit opened June 2023. The representative claims the debt was opened 10/2019. I was out of the country until November 2019. I have not received anything requested as of yet. I will be searching for an attorney in ******** to proceed further.

  Business Response

  Date: 10/20/2023

  Hello,

   

  We are in receipt of this recent complaint. If you are claiming you were out of the country during the time of service, then this might be a case of fraud. Please provide a copy of a police report stating fraud for this matter, or any other written proof that you were not residing at **************************************************************** during the time of service and our client will close this file.

   

  You may send this proof to ****************************************.

   

  Thank you,

   

  Debt Recovery Solutions, LLC

• Initial Complaint

  Date:10/19/2023

  Type:Order Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I am not liable for this debt with Cash Net USA. I do not have a contract with Debt Recovery Solutions LLC, they did not provide me with an original contract as I requested.

  Business Response

  Date: 10/25/2023

  Hello,

   

  We are in receipt of this recent complaint. After further review, you do not have a contract with our office,however, you did have a contract with CASHNETUSA, who works directly with our client UHG I LLC. UHG I LLC hired ********** to work this account on their behalf, therefore, our office is handling this outstanding matter in your name.

   

  Please be advised that our office has tried to notify you several times via mail about this matter, and we did not hear back from you.

   

  Our office will send supporting documentation to you to best validate this matter.

  
  
  Please contact our office at ************ to discuss this account further. Your account number is ********.

  
  
  Thank you,
  
  Debt Recovery Solutions, LLC

  Customer Answer

  Date: 10/25/2023

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID# ********, and have determined that my complaint has NOT been resolved because:

  1. DRS sent an email with no ORIGINAL CONTRACT WITH SIGNATURE.  Anyone could have opened this account especially when the company that was mentioned, UHG I LLC, has a BBB rating of " F" and complaints with the **** clearly showing this company does not conduct business ethically. Furthermore, DRS has had 422 complaints in the past 3 years with BBB, in which I read you conduct predatory debt collection practices so maybe a class action suit will help us consumers remedy your false claims and actions towards our credit profiles.

  2. I have no contract with UHG I LLC nor a legitimate original contract with CASH NET USA on my behalf.

  3. I have NEVER been contacted by UHG I LLC, which according to DRS, stated this account has been open since 2017 and now 6 YEARS later I'm getting these notices!  

  4. DRS is intentionally ruining my credit profile in violation of FCRA. I demand my initial request be honored and this account removed from ALL credit bureaus immediately.

  5. Further complaints will be filed against UHG and DRS with the **** if this is not removed and possible remedy through the justice system.

   

   

   

   

  In order for the BBB to appropriately process your response, you MUST answer the question above.

  
  Sincerely,
  
  *********************
  
  
  
  
   
  

  Business Response

  Date: 10/27/2023

  Hello,

   

  We are in receipt of this recent response. After further review of this matter, our office has decided to close this in our office and return it to our client, UHG I LLC. We will also be removing our tradeline from your credit report within 30 business days.

   

  Thank you,

   

  Debt Recovery Solutions, LLC

• Initial Complaint

  Date:10/18/2023

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Debt Recovery solutions put a negative item on my credit score stating I owed them money for my daughters medical services. I had to search over 5 different phone numbers and get re directed several times before I actually located them. I then emailed an agent named ************************* letting him know my daughter did in fact have ******** at the time. I got him her ******** idee number. I never received a bill from this company before they wrongfully put it on my credit. I am very conscious of my bills and pay them all on time if they are owed. He emailed me back stating it is not his responsibility to research my daughters health insurance EVEN though his company is the one stating I owe the bill. I asked him several times who the initial debt was with and he has since ignored my multiple emails. This item has dropped my credit score. It is wrong for the this business to put a negative item which affects my credit without doing their due diligence to check with ******** and get the bill paid by the insurance company. Please remove this bill at once and send it to Healthy Blue which is her insurance and get it paid the right way. It is pure incompetence on this collectors part skipping vital steps and creating bad credit for hard working people.

  Business Response

  Date: 10/19/2023

  Hello,

   

  We are in receipt of this recent complaint. After further review, our office did try to explain the client's response to your dispute back in September. Seeing as though this has not been resolved, and the nature of the complaint, our office will close this matter and return it to our client.

   

  Please allow ***** business days for this tradeline to be removed from your credit report.

   

  Thank you,

   

  Debt Recovery Solutions, LLC

  Customer Answer

  Date: 10/20/2023

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID# ********, and have determined that my complaint has NOT been resolved because:

  I need them to submit the bill to Healthy ************** The issue is the bill was never submitted to ******** for payment. They are only prolonging this to go on my credit report again and incur another negative hit. Please instruct them to be diligent in charging clients for bills when they have insurance and submit it to Healthy Blue for payment. **** has my insurance information. That is what is needed to be done to resolve this complaint.

   

   

   

   

  In order for the BBB to appropriately process your response, you MUST answer the question above.

  
  Sincerely,
  
  *********************
  
  
  
  
   
  

  Business Response

  Date: 10/25/2023

  Hello,

   

  We are in receipt of this recent response. We will request to have a copy of this bill be sent to you, in which case you can then send this to whomever needs to receive it.

  
  Thank you,

  
  Debt Recovery Solutions, LLC

• Initial Complaint

  Date:10/16/2023

  Type:Order Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I would like to claim that since we did not enter into a contract, I am not responsible for the debt associated with 12 Advance America. It's important to stress that I haven't voluntarily agreed to any financial commitments with them. Additionally, I formally asked Debt Recovery Solutions, LLC for the original contract pertinent to this specific debt in an effort to handle this situation appropriately and honestly. Unfortunately, they have not complied with my request by delivering the needed documentation despite my repeated requests. Debt Recovery Solutions, LLC's lack of openness and collaboration has made the problem more complicated, necessitating my need for additional help and explanation in order to properly address it.

  Business Response

  Date: 10/16/2023

  Hello,

   

  We are in receipt of this recent complaint. After further review, you do not have a contract with our office,however, you did have a contract with ADVANCE AMERICA, who works directly with our client *******************. ******************* hired ********** to work this account on their behalf, therefore, our office is handling this outstanding matter in your name.

  After reviewing your matter in our office, it seems we have sent several notices to you informing you of this matter that is in our office.

  As we do not see any previous conversations made with you where supporting documentation was requested, we encourage you to contact our office at ************ to discuss this account further. Your account number is ********.
  
  Thank you,
  
  Debt Recovery Solutions, LLC

• Initial Complaint

  Date:10/04/2023

  Type:Order Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I am not liable for this debt with ********, I do not have a contract with DRS they did not provide me with the original contract as I requested.

  Business Response

  Date: 10/05/2023

  Hello,

   

  We are in receipt of this recent complaint. After further review, you do not have a contract with our office,however, you did have a contract with ********, who works directly with our client HUNTINGTON DEBT HOLDING LLC. HUNTINGTON DEBT HOLDING LLC hired ********** to work this account on their behalf, therefore, our office is handling this outstanding matter in your name.
  
  Please contact our office at ************ to discuss this account further. Your account number is ********.

  In the meantime, we will request supporting documentation to be sent to you.
  
  Thank you,
  
  Debt Recovery Solutions, LLC

  Customer Answer

  Date: 10/11/2023

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID# ********, and have determined that my complaint has NOT been resolved because:

  Im only saying that Im not happy because I asked for the original contract earlier last week. I seen the account has been removed for my credit report Im happy about that but overall i dont intend on reaching out to you guys i still I was told the paperwork would be here in 2-3 days and that didnt not happen. 

   

   

   

   

  In order for the BBB to appropriately process your response, you MUST answer the question above.

  
  Sincerely,
  
  ***************************
  
  
  
  
   
  

• Initial Complaint

  Date:10/02/2023

  Type:Order Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I am not liable for this debt with 12 Advance America, I do not have a contract Debt Recovery Solutions, LLC they did not provide me with the original contract as I requested

  Business Response

  Date: 10/05/2023

  Hello,

   

  We are in receipt of this recent complaint. After further review, you do not have a contract with our office,however, you did have a contract with ADVANCE AMERICA, who works directly with our client *******************. ******************* hired ********** to work this account on their behalf, therefore, our office is handling this outstanding matter in your name.
  
  Please contact our office at ************ to discuss this account further. Your account number is ********.
  
  Thank you,
  
  Debt Recovery Solutions, LLC

  Customer Answer

  Date: 10/05/2023

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID# ********, and have determined that my complaint has NOT been resolved because:

  I have asked your company time after time to send documentation of the contract i have with advance stating that i i owe them its been several months and you guys still have not sent documentation why is that??? You said your waiting on a response from advance thats been over 3 months ago!!! I will get in contact with the **** to ensure them on the laws you are breaking!!! I have sent you guys a dispute letter stating the laws you are in violation of still waiting on your response???

   

   

   

   

  In order for the BBB to appropriately process your response, you MUST answer the question above.

  
  Sincerely,
  
  *********************
  
  
  
  
   
  

  Business Response

  Date: 10/06/2023

  Hello,

   

  Thank you for your response. Our system now shows that we sent supporting documentation to you today.

   

  Please review, and contact our office at ************ to discuss further.

   

  Thank you,

   

  Debt Recovery Solutions, LLC

  Customer Answer

  Date: 10/13/2023

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID# ********, and have determined that my complaint has NOT been resolved because:

  [Your Answer Here]

  How all of a sudden you guys have sent documentation since i have gotten the BBB involved but before you were not worried about sending me documents until now i hope your documents are real and not something you just typed up i need to see the actual contract and I will continue to contact the **** about the laws that were violated on your end!!!!!! 

   

   

   

  In order for the BBB to appropriately process your response, you MUST answer the question above.

  
  Sincerely,
  
  *********************
  
  
  
  
   
  

• Initial Complaint

  Date:09/15/2023

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  ******************* am notifying you that I dispute this alleged debt pursuant to 15 USC ****g. I REQUEST THAT YOU PROVIDE TO ME VERIFICATION OF THIS ALLEGED DEBT. VERIFICATION CONSISTS OF A FORMAL DECLARATION IN WHERE YOU SWEAR TO THE TRUTHS OF THE STATEMENTS OF THE ***** OF THE MATTER, HAVE FIRST-HAND KNOWLEDGE AND MUST BE NOTARIZED.Since this debt is disputed pursuant to the Fair Debt Collection Practices Act, you are required to cease all collection of this alleged debt which includes reporting to my consumer report with EXPERIAN, TRANSUNION, AND EQUIFAX Thereby inform you that you do not have my consent to communicate with me through any medium. Furthermore, I DID NOT consent to you having my personal and private information. This constitutes aggravated identity theft. I also DID NOT consent to you reporting information in my name to the consumer reporting agencies.

  Business Response

  Date: 09/18/2023

  Hello,

   

  We are in receipt of this recent complaint. Kindly provide your DRS reference number and/or full name and the last 4 digits of your SSN so that we can best locate this matter for you.

   

  Thank you,

   

  Debt Recovery Solutions, LLC

• Initial Complaint

  Date:09/07/2023

  Type:Order Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I am not liable for this debt with ADVANCE AMERICA. I do not have a contract with DEBT RECOVERY SOLUTI. They did not provide me with the original contract as I requested.

  Business Response

  Date: 09/12/2023

  Hello,

   

  We are in receipt of this recent complaint. As we no longer have this matter in our office, please contact ******************* at ************ to discuss this further.

   

  Thank you,

  
  Debt Recovery Solutions, LLC

• Initial Complaint

  Date:09/06/2023

  Type:Order Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I am not liable for this debt with Advance America. I do not have a contract with DRS (Debt Recovery Solutions). They did not provide me with the original contract as requested.

  Business Response

  Date: 09/07/2023

  Hello,

   

  Kindly provide your DRS reference number so that we can best locate this matter for you.

   

  Thank you,

  
  Debt Recovery Solutions, LLC

  Customer Answer

  Date: 09/08/2023

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID# ********, and have determined that my complaint has NOT been resolved because:

  Hello,

  *************** to the business's response to provide a reference #. The following # is on my credit report:

  *****************

   Thank you,

   *********************

   

   

  In order for the BBB to appropriately process your response, you MUST answer the question above.

  
  Sincerely,
  
  *********************
  
  
  
  
   
  

  Business Response

  Date: 09/13/2023

  Hello,

   

  Thank you for your reply. As we understand the number you provided us as from your credit report. As we cannot locate our system with that number, we ask if you received a letter from our office with another number. Seeing as though you might not have, we then ask for the last 4 digits of your SSN.

   

  If you do not feel comfortable providing this, you can certainly contact our office at ************ to provide it to a live representative so that we can best assist you.

   

  Thank you,

   

  Debt Recovery Solutions, LLC

  Customer Answer

  Date: 09/13/2023

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID# ********, and have determined that my complaint has NOT been resolved because:

  I have never received correspondence from your company. I just found this false information on my credit report. Please do an advanced search with the information you have and delete this account on my credit report as it is adversely affecting my credit. Thank you.

   

   

   

   

  In order for the BBB to appropriately process your response, you MUST answer the question above.

  
  Sincerely,
  
  *********************