Reviews

Review Details

• Review fromJacob D

  Date: 11/13/2024

  If I could leave a review for less than 1 star I would. I do not believe that WIX is an honest or legitimate business. They have been holding over $7000 of my hard earned money for 3+ weeks while my account undergoes a "compliance review" the questions they've asked are incredibly invasive, unprofessional, all documents are submitted via email to a team who them forwards them to some mystery third party service and the entire process not only feels extremely un-secure, but after weeks of jumping through hoops and providing them all the information they've asked for, they simply told me they're holding my money without any expectation of when it will be released. They're going to ruin my business and they couldn't care less. I believe wholeheartedly that wix is being dishonest with their reasons and i would warn everyone possible against doing business with this company.

• Review fromEugene K

  Date: 10/09/2024

  Company has been taking money from my account for years. They purposely have no customer service , phone number or contact information to talk w/ a live person.

• Review fromSylvia C

  Date: 09/07/2024

  My Wix site was charged again weeks before the yearly contract ended!!! No email was sent to let me know they were charging me again for another year 6 weeks in advance!!!!A reminder to renew would been a courteous move since our lives are hectic and may fail to realize contracts are soon ending!! Not with Wix!!!!!They just charge your account without you knowing!!!!Stay away from this unethical company!!!!!!!

• Review fromJeremy D

  Date: 08/30/2024

  Charged for an upgraded plan on renewal without confirmation. And then will let you cancel but will not refund. Charged us for $756!!!!

• Review fromLavell A

  Date: 08/28/2024

  My account was wrongfully closed, I gave all the necessary docs, they required I ship out 200 orders so I took a loan and came out of pocket to fulfill orders. I invested every single ***** of mine into this! ive received no explanation, just they couldnt verify my account but I gave them every single detail they asked for. this my whole life savings Ive invested.This is robbery and theft. As a black small business owner,I am being targeted. I will not be victim and silent. This is fraud and unwarranted. I have sent PDFs with confirmations from vendor and deliveries. The amount is for 17k, I now cant pay my bills next month. I was told my product isnt prohibited!

• Review fromPamela S

  Date: 08/27/2024

  I, along with the many others, wish I had read the reviews on BBB. I am having issues getting my money back from ***, who took it out without notice as they say they do, and no receipt was given that they took it out after it was taken from my account. I had canceled my policy, and now I cannot get a person to respond when I ask for questions. It also shows when I try to get to the site that I do not have a subscription, so I don't understand why the money was taken. There has been little help on their part. I saw one review could fill out a form. I want to request that.****** S

• Review fromJackson F

  Date: 08/24/2024

  I have been a loyal customer of wix for years. They use to be a responsive, professional website company. Recently, they AUTOMATICALLY charged a large subscription fee without any notice. I am a very small business person and can't afford such a fee. I used to be able to contact them by phone--no longer possible. Now, they have this crazy and useless chat system. No way to make any sense out of it and no way to get a call back. So, having no choice to arbitrate my situation I told my bank to reject the charge of over $300 for a new subscription. *** then shut down my site. It's probably a good thing since I don't want to do business with a company who operates in the manner they now seem to be operating. They apparently think they can do whatever they please with no thought to the consumer. I spent countless hours upgrading my site over the years and now that's completely lost. There is no amount of anger that describes my frustration. This company should be blacklisted from operating. On the positive side, good riddance--I can now use my time in more useful ways and avoid this unnecessary frustration.******* F

• Review fromTony R

  Date: 08/20/2024

  I really wish I had did a BBB check before using WIX. I feel like I have been violated 800+ times after reading the reviews. I have used WIX web service for over a year cautiously after getting burned on Wordpress. The web service seemed to be decent so I thought the payment service would be decent as well. I couldn't be more mistaken. I have spent hours with email after email, calls, asking, all the above trying to get a $2500 customer payment "verified". They asked for business verification info first which I thought was somewhat normal then they asked for customer reviews and a selfie. What justification could require a SELFIE? The way they s**** you is to allow a few small transactions to process then they wait for a sizable one and steal your money. There is no other word for it but steal it. Just like other BBB reviews state a different named "agent" every email. THIS IS CRIMINAL ENTERPRISE in another country, get involved at your own risk. They need to allow - stars because they should recieve black stars or none.

• Review fromRoshelle P

  Date: 08/15/2024

  CROOKED! I tried using their service over a year ago, thinking it was a trial. As someone who isn't a web builder, I found it challenging and spent days trying to get straightforward answers on how to use it. Finally got someone to communicate. When trying to use service didnt work, I asked how to cancel and was assured I'd be refunded. This was after great efforts in getting anyone to even correspond.ANY COMPANY THAT DOESN'T PROVIDE A PHONE NUMBER or have a number that you can get a live person to talk to you or call you back IS SUSPICIOUS AND LIKELY DISHONEST. I rarely write reviews like this, but today, after resolving the issue over a year ago for a charge over $200, they charged my account $415.68 out of the blue. I am not even using their service and thought this was settled last year. Now, I have to close my card and get a new one. The phone number my bank has for them doesnt work. I usually enjoy posting positive reviews and seldom write negative onesbut this company deserves to be called out.

• Review fromDavid F

  Date: 08/10/2024

  I have been using Wix for several years with one website at a cost of $157 annually. On 8-9 24 I was charged $368.88 with a 1-day notification of the new price increase! I did not agree to this new price and can't find anyone to talk to to get resolution. I have asked my bank to stop the payment in order to get someone from *** to talk to me. I would not recommend anyone using this company.