Complaints

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:11/12/2025

  Type:Customer Service Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I currently have a domain in my subscriptions with you. Early November 2026, I was told that I could close my account if I transferred my domain. I successfully transferred it to Canva and I am still unable to close my account. I discussed this with *****, one of your customer representatives, on November 12, 2025 and he says that all I can do is wait until 2026 for the subscription be up for renewal at which time I can ask for it not to be renewed.Firstly, I would like to keep my domain name and that is why I renewed my subscription in November 2025. Secondly, if my domain is already transferred to Canva, why do I need to have a Wix account ? I have no other subscriptions with Wix.This situation has been extremely frustrating because customer representatives are telling me different things. The help pages on the website also have options like 'delete domain' that are not available to me so I can't just close my account. I feel like what I am asking is a basic request from a client (i.e., close my account) but I feel trapped unless I choose to loose my domain. Wix, please close my account effective immediately. ****** **** *********************** ************************************************** ************

  Customer Answer

  Date: 11/18/2025

  Better Business Bureau:
  
  The matter has been resolved.
  
  Sincerely,
  
  ****** ****
  
  
  
   
  
  

• Initial Complaint

  Date:11/07/2025

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I recently was sent a few reminder emails that my wix.com subscription was due and I went to pay it. They had also let me know the price was going up earlier this year. I went to pay it on 9/28 in the amount of $468. When I went to pay it, a pop up came up that said if I renew for 2 years I would get a 50% discount. Since I was charged only for the 1 year I assumed it was the rate for the 2 years. Then I saw they had charged me $354.05 on 10/4. I reached out to them via chat and they kept asking me to prove that there was a discount offer. I told them it was a pop up so there is no way to show it right away. The online purchase only produced a receipt showing that the amount was charged based on the 2 years with one year deducted (yet it still shows on my credit card statement). I said then why did you guys charge me the $354 and they kept saying they don't know. Then again I saw the pop up come up when I logged into my site and took a screenshot (see in attachment). I find it very deceptive that their customer service first denied offering the discount and then having proof they they did offer it. They have continued to say they cannot refund the $354 without a proper reason. They added in the invoice that I would get a credit for the second year of $485.95 but t** shows nowhere on my account in wix or on my credit card statement. If that is the case then I'll take that credit but it has not been applied anywhere. I want them to refund me the extra charge and not use deceptive practices by not honoring their discount. They also need to honor the $468 as part of the 2 year plan as promised.

  

  Business Response

  Date: 11/17/2025

  Hello. We see that our colleague ****** has been in touch via ticket 278098609 to clarify this for you. 
  If you have any further queries, please contact the team directly via your existing email thread. Thank you. 

  Customer Answer

  Date: 11/18/2025

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID# ********, and have determined that my complaint has NOT been resolved because:

  This is the email response received from Wix:

  *** ******
  ***** *** *** ********** *** ************** ****** ** ******* **** *** ***** **** *** ******** ******** *** ******** ***** ********** ******* *** ******* *** * ***** *********
  *** ****** ******** ****** ** ***** ** *** ******** *****
  ** ********* *** *** *****************
  **** ********
  ****** * *** ******* *** ****** ***********

  I responded to this email as it says monthly offering and Wix bills by the year not the month so this is incorrect and still did not answer why they did not honor the discount and it did not address the fact I was billed TWICE for the same membership in 2 days. I still have not received a refund or credit on my credit card statement. All they did was send a vague automated response. I responded to this email that was sent in 11/6 and never received a response back which is why I have had to reach out to BBB. 

   

   

   

   

  In order for the BBB to appropriately process your response, you MUST answer the question above.

  
  Sincerely,
  
  ****** ******
  
  
  
  
   
  

• Initial Complaint

  Date:11/06/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I cancelled my Wix subscription in April 2025. It was believed at the time that all services were also cancelled. However, on November 5th of 2025 I was charged for a Domain Subscription, which didn't actually expire for another month (December 5th 2025). Upon contacting Wix (and after 1 hr of a circular chatbot messaging) I was forwarded to a person for a person to person chat. "****** only stated all the policy items that I failed to read when I signed up and mentioned about the Domain being a separate subscription from the account subscription and said that I should have read the refund policy. Upon escalating this issue "****** finally said he would forward my refund request to the Refund Team and they might give me a one-time refund out of courtesy. This statement was very insulting as the services technically didn't start for another month, but I was being billed early. This falls into the category of fraudulent ******** per the Fair Credit Billing Act (FCBA), for billing for services not rendered.

  

  Business Response

  Date: 11/17/2025

  Hello and thanks for reaching out. We have followed up on the support case where you spoke with Rocky, and while your refund request had been submitted by our colleague, you have since filed a chargeback for this transaction on November 10th. Please see our colleague Rossanna's latest email for more information on how this affects your refund request. 

  Customer Answer

  Date: 11/20/2025

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID# ********, and have determined that my complaint has NOT been resolved because:

  [Your Answer Here]

  Thank you for responding. The email you referenced as your answer to this BBB complaint (from *******) was threatening and indicated that WIX reserves the right to dispute the ** reversal and seek a charge back reversal (effectively allowing WIX to keep the stolen funds). Additionally the tone of the email was as if WIX was a victim in this. There are thousands of complaints against WIX for fraudulent and unauthorized charges. The resolution that I would like is the assurance that WIX will not pursue any chargeback reversal and will close this issue permanently. 

   

   

   

  In order for the BBB to appropriately process your response, you MUST answer the question above.

  
  Sincerely,
  
  *** ********
  
  
  
  
   
  

• Initial Complaint

  Date:10/22/2025

  Type:Sales and Advertising Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I signed up for a domain for my business through Wix.I subsequently erceived emails which included promotional offers to sign up for 1 year of website hosting at 50% off of the standard price. This promotion had an expiration time, I continued through to the email provided link prior to the expiration of the email. Upon clicking the link the discount was still active and I proceeded to checkout for the 1 year subscription but I was then charged the full price of $468 instead of $234 that was offered.

  

  Business Response

  Date: 11/07/2025

  Hello. For billing related enquiries, please contact our billing department directly at **************** 

• Initial Complaint

  Date:10/15/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I had a one year subscription for this website provider. They automatically renewed my subscription to $257 dollars without prior notification. I appealed the bill and it was denied only 10 minutes later. This is very dishonest and predatory. I do not wish to use this service anymore and don't think it was fair to not contact me before it automatically renewed.

  

  Business Response

  Date: 10/24/2025

  Hello. Please contact our billing team directly at wix.com/contact, and our colleagues will be happy to assist you further regarding your refund request. 

  Customer Answer

  Date: 10/24/2025

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID# ********, and have determined that my complaint has NOT been resolved because:

  The company did not give me a phone number that allows me to actually talk to a human being.  The website offers a chat service and attached is the transcript of the conversation.  By the way,  the hyperlink they asked me to click on this conversation just goes back to the original chat.

   

   

   

   

  In order for the BBB to appropriately process your response, you MUST answer the question above.

  
  Sincerely,
  
  ****** ********
  
  
  
  
   
  

  

  Business Response

  Date: 11/07/2025

  Please note, we do not have a direct contact number. To request a callback, you need to proceed through the chatbot link previously provided and directly request to speak to a live agent. 

  Customer Answer

  Date: 11/10/2025

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID# ********, and have determined that my complaint has NOT been resolved because:

  [Your Answer Here]

   The issue is not resolved.  They are refusing to refund the money from the auto renewal.  Please see attached for details on the last communication I had with the company.

   

   

   

  In order for the BBB to appropriately process your response, you MUST answer the question above.

  
  Sincerely,
  
  ****** ********
  
  
  
  
   
  

• Initial Complaint

  Date:10/14/2025

  Type:Product Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I was charged ****** by Wix on August 31, 2025. My bank immediately reported it as a fraudulent charge. Given that the summary of the charged looked different than other Wix charges, I agreed that it was fraudulent and reported it. Upon further investigation, I discovered that the charge was actually related to my account renewal. I immediately contacted Wix to explain the situation and request assistance. During those initial discussions, I was informed that Wix could not restore my website access until I contacted my bank to reverse the dispute. I was also told that even after resolving the dispute, restoration was not guaranteed. The alternative provided was to purchase a new planat nearly double the cost of my original charge.After continued conversations, I was reassured that once the dispute was removed, my website could be restored at my original rate. I followed this guidance and requested the dispute be withdrawn by my bank.After waiting 57 business days, I still did not see my website restored or receive any refund. Because of the uncertainty and urgency to keep my business running, I proceeded with purchasing a new plan as previously ***********, as of mid-October, I can see that Wix has both cancelled the chargeback and recharged me the original $******, yet I have also paid for a new premium plan. I have reached out multiple times requesting a refund for one of the two charges, but my requests have been ********* this point, I am being charged for two separate plans, even though I only needand am usingone. I would deeply appreciate your help in correcting this issue and refunding the $****** that was charged in error.

  Customer Answer

  Date: 10/15/2025

  Better Business Bureau:
  
  The company has contacted me to refund the latter purchased product. Therefore, they have refunded me for one of the services, providing an agreeable solution. 
  
  Sincerely,
  
  ******** ******
  
  
  
   
  
  

• Initial Complaint

  Date:10/14/2025

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I had to close my business and thus no longer needed a website, I am only seeking a pro-rated refund to reflect the time I wont be using it for as I no longer need the services and am trying to recoup at least some of my money that I've lost. Especially when I never even got to use the services. I understand what their refund policy is, I've been told 3 times today what it is. I am not asking for a full refund, just a partial of the total amount that I spent, which was a LOT because I thought that my business was going to be able to keep running. Unfortunately, the times we are currently living in have caused a decrease in our customer base to the point that we can no longer keep running. The fact that they only offer 14 days to decide if you want to keep the services or not while charging an exurbanite amount of money for the services, is quite frankly, criminal. Especially when they don't even remotely take into account extenuating circumstances. This business is shady, and doesn't care about their customers AT ALL. DO NOT DO BUSINESS WITH THIS COMPANY.

  

  Business Response

  Date: 10/24/2025

  Hello and thanks for reaching out. 
  We see that you have been in touch with our colleagues via ticket ********* regarding this request. 
  Unfortunately, there is nothing further we can do regarding this final decision. Please see our colleague *******'s most recent email for more information. 

  Customer Answer

  Date: 10/24/2025

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID# ********, and have determined that my complaint has NOT been resolved because:

  WARNING TO CONSUMERS: Do not pay for services with Wix, ever. Their refund policy is not in your favor, it is only there to protect them. If you are going to sign up for any of their services, make sure your business is absolutely going to be running for the amount of time you pay for the services because they will have zero compassion for you and keep all of your money when you are already struggling. ****************. Horrible business practices. ******** customer service. Just a nasty company to do business with.

   In order for the BBB to appropriately process your response, you MUST answer the question above.

  
  Sincerely,
  
  ***** *********
  
  
  
  
   
  

• Initial Complaint

  Date:10/12/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I cannot resolve myriad issues through customer service, online FAQs, etc. I adjust elements and other areas of the site have issues with font sizing, etc. I have countless tickets with this company. I have so many email threads that I can no longer keep them straight. I have now lost customers because of these myraid issues. I want a complete refund or the ability to fix my problems without having to discuss these issues via email or siloed speciality teams that do not talk to each other and therefore cannot come together to resolve collective issues. I am just one of many experiencing horrible issues with this company. It needs to resolve its customer service and functionality issues or go out of business. It no longer provides service so it is not a service provider and therefore should no longer be in business.

  

  Business Response

  Date: 10/24/2025

  Hi there. If you'd like to request a refund, please contact our billing department at wix.com/contact. 
  This is not something our team here can authorise directly. 

• Initial Complaint

  Date:10/11/2025

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I purchased two products from WIX on September 27th, 2025: (i) a new URL/domain; and (ii) a Wix Premium Plan (hosting service). I paid $369.75 for the Premium Plan.Wix's Refund Policy states customers may cancel a Premium Plan for a FULL REFUND within ** days* of purchase. *note: this policy establishes DAYS as the metric of time ********** I have been dissatisfied with Wix, I contacted **************** today (10/11/25) to cancel my Premium Plan for a refund. I am within the **-day window (today being Day #**). I was connected through Wix's **************** chat to "******," to whom I explained that I'm within the ** day Refund window and want to cancel for a refund. As screenshots show, ****** urged me to cancel ASAP, writing "DO IT!" "Before we lose the opportunity!" and "...today is day **, you should be eligible for a refund" (see: WIX_*******chat thread 2025-10-11.pdf)So I did, per ******** instruction.AFTER I canceled, I asked ****** to confirm my refund; his initial reply was "You will be refunded the same way..."Wix did email me to confirm Plan cancellation, but not a ********* I asked ****** to confirm the refund. He informed me that - surprise! - I'm NOT actually eligible for a refund, I "missed" the "window" by 2 hrs.When I protested, he tried to convince me I didn't really want the Plan, so no ********* grievances:1. Wix has violated its Refund Policy. Wix policy states I have ** DAYS** to request a refund. Yet while it is Day **, they refused me, telling me I'm "two hours late."**their refund policy says NOTHING about "hours" as being the basis of their calculations!Therefore, I am entitled to a refund in full.2. ****** TRICKED ME into cancelling my plan! He pressured me aggressively to cancel - "DO IT NOW!" ...while KNOWING it was my intent to obtain a refund (I'd stated this from the get-go)...then pulled the ************* ("**, no refund!") AFTER I'd canceled.Wix deceived me, took my $, left me with nothing.

  

  Business Response

  Date: 10/24/2025

  Thanks for reaching out and bringing this to our attention. Please contact our billing department directly at wix.com/contact, and they will be happy to assist you further regarding this refund request for your recent renewal. 

  Customer Answer

  Date: 10/24/2025

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID# ********, and have determined that my complaint has NOT been resolved because:

   

  The entirety of my complaint with Wix STEMS from Wix ****************.

  I HAVE dealt with Wix ***************** directly, via chat communication on Wix's own webpage, with Wix's own **************** agents.

  This interaction is *the* reason I was compelled to reach out to the BBB in the first place. 

   

  "Go deal with Wix's billing department - i.e., **************** - again" is, therefore, NOT a "solution." 

  It is a cop-out...and, given the way I've already been treated by Wix ***************** a rather appalling one.

  I expect ACTION from Wix.

   

   

  In order for the BBB to appropriately process your response, you MUST answer the question above.

  
  Sincerely,
  
  ******** ******
  
  
  
  
   
  

  

  Business Response

  Date: 11/07/2025

  Cases such as this cannot be handled by our team here. You will need to follow up directly with the customer care team for direct assistance. 

• Initial Complaint

  Date:10/10/2025

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On October 9, 2025, Wix Payments support (Supervisor *****) documented in my case file that my bank details were valid the entire time and that the real issue was Wix not allowing Venmo as an eligible payout destinationa fact never disclosed to me for roughly two months despite repeated chats and document submissions. Because my payout was never released, I refunded all customers and was left covering $38 in processing fees on money I never received.Wix repeatedly told me my bank info was incorrect, asked for the same bank documents multiple times, and only on 10/09/2025 finally stated that Venmo isnt eligible for Wix Payments payouts. Support acknowledged this in writing and said they should have clearly communicated the eligibility issue up front. I requested a courtesy reimbursement of the $38 caused by Wixs non-disclosure and payout failure; Wix refused and referred to non-refundable fee policy.This is not buyers remorse or a price dispute. I am seeking reimbursement for fees caused by Wixs failure to disclose payout ineligibility and withholding of funds, plus an update to their disclosures/training so this doesnt happen to others.Desired Resolution:1. Credit/refund of $38 to make me whole.2. Written acknowledgment that my bank details were valid and Venmos ineligibility was the true cause.3. Process correction: clear up-front disclosure that digital wallets (e.g., Venmo) are not eligible payout sources for Wix Payments.Key Dates / Evidence:10/09/2025 chat: Supervisor (*****) confirmed in writing: bank details valid; Venmo not eligible; lack of disclosure; my plan to file complaints.Prior weeks: multiple **** asked for the same bank statements and told me my bank info was incorrect, instead of disclosing Venmo ineligibility.I refunded all customer payments and absorbed $38 in fees solely due to the undisclosed payout restriction.

  

  Business Response

  Date: 10/24/2025

  Hello. Please provide us with your Wix account name, and ticket number so we can look into this for you.