Complaints

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:08/21/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I have been charged $25.98 every month for the last 10 months by a company called Wix.com. I do not owned or currently own an account with that company. I have veryfied the information through their automated system, several of their customer service *** contacted me yesterday and I validaded the fact that I have never issued any of their services; furthermore, they denied any access information for the account I pressumetly own and pay for. They ask for personal information and credit card info on each encaunter either by phone or email. I do have all the proof through the communication by email and screenshot of their website validating that no account is under my name. I have contacted the credit card institution to block and stop the payments for this merchant which also denied to cancel any active subcription.

  

  Business Response

  Date: 08/29/2025

  Hello and thanks for reaching out. We see that our colleagues have requested specific information regarding the charges you have received, but you have not provided this information. 
  Please provide this requested information so they can continue to assist you regarding this matter. Thank you. 

• Initial Complaint

  Date:08/20/2025

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On August 17th I saw a charge come through on my AMEX for $846 for a new plan that I had not signed up for on WIX. They are calling it a "renewal" when they really upgraded my plan to a 3 year plan for even more money ($600 more) and when i confronted them about this charge they said they sent the proper communications telling me they were doing this (all were in my spam folder so i never got them). HOWEVER, I think that is not morally correct to submit a charge that high when I did not authorize this new plan. Additionally they state that when someone starts a new plan they have 14 days to cancel it but they will not do that for me so now i am out $846 dollars for a fraudlant charge and they have stopped talking to me. I am working with **** on the charge. I have cancled my services too.

  

  Business Response

  Date: 08/29/2025

  Hello and thanks for reaching out. As clarified by our colleagues, the team filed a refund request on your behalf on August 19th 2025 as an exception considering the circumstances.
  You should be notified via email once its approved, but the process may take up to 45 business days from the submission date. 
  
  

  Customer Answer

  Date: 08/29/2025

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID# ********, and have determined that my complaint has NOT been resolved because:

  [Your Answer Here]

  Hi! That does not meet they gaurentee the refund they are just saying they will take 45 days to think about it which by then I will have to pay it out. I want email confirmation with the language such as "we will be crediting the $846 back to your amex, please allow X amount of days for this toe process". They do not need 45 days to think about it. I want confirmation now that is ia definitly happening. 

   

   

   

  In order for the BBB to appropriately process your response, you MUST answer the question above.

  
  Sincerely,
  
  **** ********
  
  
  
  
   
  

• Initial Complaint

  Date:08/20/2025

  Type:Billing Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On 14 June, 2025, I received payments from my customers through ******************** Payments. The total amount of approximately $8,000 has been withheld/frozen by Wix without valid explanation. I relied on Wix Payments to process and release these funds as agreed, but they have failed to do so.I have contacted Wix Payments support several times, but I have not received a clear explanation or resolution. This situation has caused financial hardship and disrupted my business operations.I believe Wix Payments is unfairly withholding funds and not honoring their service commitment.Desired resolution:Immediate release of the withheld funds.Written explanation for the account restriction.Assurance that such unreasonable withholding will not happen again.

  

  Business Response

  Date: 08/29/2025

  Hello and thanks for reaching out. We see that our colleagues have been in touch with you via ticket *********.
  Please see their latest email regarding the status of your payouts. 

  Customer Answer

  Date: 08/29/2025

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and Funds were eventually released after more than 60 days, but only after repeated complaints and escalations. Wixs response to BBB was dismissive. Other merchants should be cautious when relying on Wix Payments.
  
  Sincerely,
  
  *** **** ***
  
  
  
   
  
  

• Initial Complaint

  Date:08/18/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I set up a website on Wix in June, 2025. It is a fundraising website for a golf tournament in ** to raise money for a friend dying of ALS. I have used Wix for 10+ years for other websites; this was the first one to take donations that would flow into a beneficiary bank account at Citizens. I followed every legal rule with both Citizens and Wix. At first, the donations (via golf and guest registrations) worked fine: Wix collected the payments, then would release them to the bank. Then on July 29th, I received an email from Wix stating they were freezing the release of funds to Citizens while they reviewed my account for possible fraudulent activity, and they requested additional proof, documentation, a selfie with my drivers license, plus banking information and communication records. I provided everything within 24 hours. I have been emailing and fighting with Wix to finish their review and continue to get polite "we are looking into this" replies. I have asked to speak with a manager to resolve - they refuse. Wix's refusal to complete their review is now affecting the outcome of this event as we cannot pay vendors for supplies and I'm having to pay out of pocket to ensure the event moves forward. I will have to contact a lawyer later this week if Wix does not respond. Beyond frustrated.

  

  Business Response

  Date: 08/29/2025

  Hello and thanks for bringing this to our attention. We can see that our colleagues are actively in touch with you regarding this matter via ticket *********** 
  As clarified by our colleague in their most recent email, your case has already been expedited, and our dedicated specialists are reviewing your case, making sure everything is sorted out with your account. 
  Once there are any credible updates, they will make sure to notify you directly. This matter cannot be expedited further. 

• Initial Complaint

  Date:08/14/2025

  Type:Product Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I am the owner of Blesseli Spa, operating through Wixs platform.On July 30, 2025, a customer purchase was processed through Affirm Gross: $1,712.60.On August 5, 2025, another customer purchase was processed through Affirm Gross: $3,314.70.The total net amount owed to me by Wix after fees is $4,725.73.Both transactions were successfully processed, and according to Wixs own payment terms, these funds should have been released to my business bank account within a reasonable period after verification.However, despite completing all verification requirements over two weeks ago, Wix continues to hold my funds without providing any clear explanation or timeline for release.I have contacted their support multiple times and provided all requested documentation, yet I receive no resolution or meaningful updates. This ongoing delay is severely impacting my ability to operate my business, including paying suppliers and employees.I request the immediate release of the full amount being held ($4,725.73) and a full refund of all service fees charged during this period due to breach of service and poor business practice.

  

  Business Response

  Date: 09/01/2025

  Hello and thanks for reaching out. We can see that our colleagues have been in touch via ticket ********** to confirm your payouts have been sent out as of August 18th. 
  Please see our colleague ******* most recent email for more information. 

  Customer Answer

  Date: 09/01/2025

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is OK to me and the matter has been resolved.
  
  Sincerely,
  
  ****** *******
  
  
  
   
  
  

• Initial Complaint

  Date:08/13/2025

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  My website with Wix came up for automatic renewal effective 8/4/25-8/4/26. Cost $213.18. I didn't receive any advance notice via email from them that my Discover card would be charged and didn't cancel the renewal until I saw the charge on Discover charge on 8/11/25. I immediately contact Wix for a refund stating that I have extenuating circumstances for wanting to cancel my website as I have 4th stage cancer and can no longer work. They denied me twice even with the *** scan documents proving I have cancer were sent to them. I believe having a cancer that has a termination time for me is a good enough extenuating circumstance to warrant a refund in full of $213.18. It is very sad that such a big company would be so heartless and greedy.

  

  Business Response

  Date: 09/01/2025

  Hello and thanks for reaching out. Please contact our billing team directly for **** information regarding your refund request for this recent charge. 
  You can get in touch at wix.com/contact 

• Initial Complaint

  Date:08/13/2025

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On August 11, 2025, ******* unilaterally charged my account $348 for the renewal of a Premium Plan on a website I have not used, accessed, or managed for a significant period of time. My business has been permanently closed, and I never gave renewed consent for this transaction.Under U.S. consumer protection principles, companies must obtain clear and informed consent for contract renewals, especially when the service has not been used and the customer has not actively agreed to continue. Wix failed to provide adequate notice and opportunity to cancel before charging me. This constitutes an unfair business practice under the *** Act, which prohibits deceptive or unfair billing.Furthermore, Wixs refusal to refund for an unused service breaches the implied covenant of good faith and fair dealing. Retaining funds for a product or service that provides zero value to the consumer is unjust enrichment, and Wix is liable to return the amount.I contacted Wix customer support immediately after discovering the charge. I explained the circumstances and my financial hardship, yet they refused to provide relief, citing internal policy. Company policy does not override legal consumer rights.I am requesting the BBBs assistance in securing a full refund of $348 and ensuring that my account is fully closed to prevent future unauthorized charges.

  

  Business Response

  Date: 09/01/2025

  Hello and thanks for reaching out. We can see that you are already in touch with our colleagues via ticket ********** regarding this matter. 
  As you have since filed a chargeback for this recent charge, our team cannot proceed with assisting you until the chargeback dispute is resolved.
  Once this has occurs, they will be in touch with you directly with further information. 

• Initial Complaint

  Date:08/12/2025

  Type:Product Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  cancelled my subscription on 7/26/25 before the next period renewal...company still charged my CC...contacted them and they refused to refund the fee. Product/Service not received..

  Customer Answer

  Date: 08/17/2025

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me and the matter has been resolved.Refund has been issued.
  
  Sincerely,
  
  ***** *****
  
  
  
   
  
  

• Initial Complaint

  Date:08/01/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I have tried to contact this business multiple times to cancel my website. It costs over $700 The only way to contact them is through email and they dont contact me back. I tried to message through ******** and no reply. They emailed that my website was cancelled but I was still charged. Ive been dealing with this since April. This company is horrible.

  

  Business Response

  Date: 08/21/2025

  Hello and thanks for reaching out. If you would like to get in touch with our customer care department, the best option to do so is via our contact page, ***************. 
  From here, you can submit a ticket or callback request to speak with our colleagues. 

• Initial Complaint

  Date:07/31/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  7/27/2025 Charged for a auto renewal I was automatically signed up for without knowing. Charge was made to my acct and after looking for a very long time I was able to find out I was charged for some App through the wix site I didn't even know was there. I have never seen it. Had my Site for a year and this pops up. Spoke to Chat person who told it I would be refunded but today I get a email from some person I have never spoke with stating I would not receive a refund but I would not be charged again. This seems to be happening to alot of people. They have a 14 day Money back policy on Main site and the auto renew was less they 24 hours old. Spent an hour with a chat person/bot trying to figure this out. No contact numbers, no way to speak to a live person. They hide little auto renewals on your acct without you knowing until you get hit with a almost $200 charge.

  

  Business Response

  Date: 08/21/2025

  Hello and thanks for reaching out. We see from your support ticket ********** that you have since filed a chargeback for this subscription renewal. 
  As this chargeback is still currently pending, the team must wait until it's resolved before they can assist further. We appreciate your patience during this process. 

  Customer Answer

  Date: 08/24/2025

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID# ********, and have determined that my complaint has NOT been resolved because:

  [Your Answer Here]

   

   I refuse to close this case due to the fact that wix will not acknowledge my emails. When I renewed my domain with their site I agreed to pay for the registration of the domain for another year. I did not however agree to any and all charges they want to add. Taking money out of someone's account without authorization is illegal. I did not sign anything. I did not agree to automatic withdrawals. The site automatically signs you up without telling you to all these little hidden fees. No email advance warning. This was going to be charged and they are refusing to refund.

   

   

  In order for the BBB to appropriately process your response, you MUST answer the question above.

  
  Sincerely,
  
  ******* ****
  
  
  
  
   
  

  

  Business Response

  Date: 08/29/2025

  To clarify, our colleagues have already clarified that you agreed to this at the time of purchase, as this is clearly outlined in the agreed upon terms of use, which every user must carefully read and consent to; 
  ***************************************************
  Only after agreeing to and accepting the Wix Terms of Use can the user purchase a premium service from ********************.
  
  With regard to the resolution of your case, once the resolution of the chargeback claim is complete, the team will be in touch with further information. 

  Customer Answer

  Date: 08/29/2025

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID# ********, and have determined that my complaint has NOT been resolved because

  I keep getting the same reply about the agreement form. I NEVER SEE A AGREEMENT FORM. I was never email a form and I never signed anything agreeing to a auto charges. I agreed to the domain renewal after a email was sent  that was all.   I never received a email renewal notice for this APP I was charged for. There was never anything posted or shown to me that if I agreed to the Domain renewal I was agreeing to allow Wix to charge Acct for anything and everything. Please show me proof of anything I signed agreeing to allow Wix to Auto Charge me for everything. Just because you have a "agreement " doesn't mean I was shown this agreement.  You agreed to a refund when 1st contacted because I canceled this App with help less than 24 hours after seeing the charge show up on my ****** acct. When the yearly payment was due I received a notice it was due and  it was paid. I then received a email my Domain fee was due for another year. That was also paid. But then without noticed I was changed for something I didn't even know was on  my Acct.  Something WIX added. NOT ME. Something that does not show up on the main pages of the website.  I had to spend time googling what this was and where to find it on the site. If it was that easy to find I wouldn't be the only person filing claims with illegal charges be made by WIX without the person knowing..

   

   

   

   

  In order for the BBB to appropriately process your response, you MUST answer the question above.

  
  Sincerely,
  
  ******* ****