Complaints

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:07/22/2025

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I have started a consulting business, *********************************************. I received my first payment from a vendor on July 8, 2025 in the amount of $1500. WixPay states on their website that it takes 3-5 business days to process. I have not received the payment. I have been asked to verify my business and this transaction. I have answered every question that they have asked. I have spoken with customer services several times. The case has been escalated 3 times and set as high priority according to customer service. They have confirmed that I have answered every question asked. They cannot provide information regarding why there is a hold on the payment or when it will be released. This is hurting my new business as I need those funds for operations.

  

  Business Response

  Date: 08/01/2025

  Hello. Please provide us with your account name, domain and ticket number, and we will be happy to follow up with our colleagues regarding this matter. 

  Customer Answer

  Date: 08/04/2025

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me and the matter has been resolved.
  
  Sincerely,
  
  ***** ***** *****
  
  
  
   
  
  

• Initial Complaint

  Date:07/22/2025

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I signed up for a website domain name and it was suggested that increase the duration of service from 1 to 5 years. After 18 hours I nd some research for supplies, it became clear that my business is not ready for a website presence. So within the 18 hours since placing the order, I contacted Wix to request a refund a d they have denied my request. I think it is unreasonable to bind me to a 5 year commitment when I requested cancelation within. Less than 24 hours. In those 18 hours it was extremely challenging to reach a live support person. Just got stuck in a loop of Ai chat bots. Really awful? Even if my company, I did take off the ground and succeed, I would not want to work with this company because they don't have the ease of access to the support system of that of live agents, which is very important. When you're business

  

  Business Response

  Date: 08/01/2025

  Hello. We have followed up on this case for you via your support ticket (no. *********)
  As clarified by our colleagues, domain subscriptions are non-refundable as outlined in the Wix Terms of Use, section 6.4. 
  Unfortunately, this decision is final. 

• Initial Complaint

  Date:07/18/2025

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  ******** ***** **************************** ***********, **** ****************** ************ 7/17/2025 Better Business Bureau Online Subject: Ongoing Unauthorized Charges and Inability to Cancel Wix.com Account Dear ********************** am writing to formally lodge a complaint against Wix.com regarding ongoing unauthorized charges and the inability to cancel my account.Since March 2025, Wix.com has been withdrawing payments from my account without my authorization, despite my repeated attempts to cancel the service. Not only has the platform made it extremely difficult to reach a representative or complete the cancellation process, but I no longer have access to the website I created or the email account associated with it.This situation has caused me significant frustration, both due to the unauthorized financial withdrawals and the lack of transparency and customer service on ********************* part. Furthermore, I have found the platform to be overpriced and limited in its website customization features, which contributed to my initial decision to cancel.I respectfully request that Wix.com:Immediately cancel my account and any related services,Refund all unauthorized payments made from March 2025 to the present,Provide written confirmation of the account closure and refund.I would appreciate the BBBs assistance in helping to resolve this matter swiftly and fairly.Sincerely,******** *****

  

  Business Response

  Date: 08/01/2025

  Hello ********. Please note that you can contact our billing department for direct assistance with cancelling any unwanted subscriptions at **************** 

• Initial Complaint

  Date:07/18/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  After 4 day of calls, call backs, I still have zero resolution. Finger pointing from one side to the other. I purchased, in full, 2 years of hosting and domain services. I then hired a professional through the Wix option. After my website was completed, by an awesome web designer, they could not transfer the site they built and I paid for to my account. ******************** then had me create a second Wix account with a different email and told me to transfer the domain to that account. I followed as directed. However, I can't tie my domain to my site because the 2nd Wix account I was told to create doesn't have a premium plan. For 4 days I have been passed around, hung up on, chats ended, call backs taking 2+ hours to call me back - just trying to transfer my 2 YR PAID IN FULL premium plan from one Wix account to another - as directed by Wix. OR a refund so I can buy the same package through the new Wix account.... I have requested a call back today because I was told, after talking to customer care, subscriptions and ********, domains, that subscriptions and ******** will have to fix it for me. I was told on 7/16/25 it was escalated to management as high priority. But they only communicate via email. Still nothing.Update: Still no communication or resolution. Yesterday, 7/17/25, I reached out again. Was told, again, that my situation has been escalated with high priority and that I will receive a communication via email from a supervisor. I have checked my email relentlessly, including spam/junk, and there is nothing from Wix. I just need my PAID IN FULL Premium Plan transferred from my LZ Wix account (account #1) and apply it to my other Wix account that has my completed website in it so I can assign my domain to it and publish my site. All steps were followed provided by Wix via email and with a *** on the phone. They blame LZ restrictions.... my subscription, my billing, my payment was processed directly with Wix. The money is paid. I want to be able to use my account.

  

  Business Response

  Date: 08/01/2025

  Hello and thank you for bringing this to our attention.
  We are happy to note that your case has been resolved by our colleagues via ticket ********** 

• Initial Complaint

  Date:07/05/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Hello. My name is **** ***, a current high schooler. On July 17th, 2024, I bought a Wix premium business plan and a domain totaling to $225.90 off a high school ***** for a community service project. Barely 16 years old, I wanted to create a website for a high school project that I would need for only a few months. I bought the yearly plan as it would've been cheaper than paying monthly. After December of 2024, I no longer needed the website and just ignored it completely, thinking that after my subscription expired, my whole experience with Wix would be over. Recently, my dad informed me that I was charged for domain renewal on June 17th, 2025, and for a premium business plan renewal on June 30th, 2025, totaling to $477.90. This time, I was billed for a Wix premium business plan subcription and domain that was double what I paid for a year ago--without needing either the plan or domain nor knowing about any renewal, as if I did, I just would've canceled it. At the time of purchase, I never clicked on autorenewing the plan, as I knew already that I wouldn't need it for more than a few months. Clearly, Wix automatically and sneakily autorenewed my business plan and even increased the price by double. I requested a refund recently, but they denied it, saying that my situation didn't meet their policy. I'm very sad to see Wix taking advantage of a high schooler--by not telling me my plan was going to be renewed but even doubling the price and not offering me a refund.

  

  Business Response

  Date: 07/18/2025

  Hi ****. In order to prevent any disruption of service to your site, subscriptions for Wix services are set to renew automatically at the end of the subscription period.
  This is outlined in the Wix terms of use agreed upon at the time of purchase. Unfortunately, this falls outside our refund policy and a such there is nothing further we can do regarding this decision. 

• Initial Complaint

  Date:07/01/2025

  Type:Billing Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I am a small business owner who provides legitimate coaching and consulting services and uses Wix Payments as my primary payment processor. On June 4, a client accidentally initiated two chargebacks, which she immediately reversed. Another client experienced external fraud, and her bank flagged two valid payments as suspiciousno dispute was initiated. All payments, totaling $7,997, were valid and authorized.Wix froze my account on June 5 and requested documentation, which I submitted repeatedlyincluding voice recordings, bank confirmations, and signed client statements. Both clients are disabled, one with a spinal cord injury and the other with partial blindness. This makes communicating with banks even more difficult. Despite this, they have made efforts to verify both with their banks and with Wix the validity of these transactions and services rendered. Despite this, Wix has withheld $7,843, removed $230 in processing fees for funds I have not received, and deducted nearly $1,000 from June transactions to "cover a negative balance." They also continue to withhold $994 from the reversed chargebacks, which should have been restored.They have closed out multiple support tickets without valid resolution. Ive received only canned replies and no contact from their Risk or Compliance team despite requesting to speak with a supervisor and escalate it multiple times. Wix has failed to follow its own policies or regulatory standards. The freeze has devastated my business: Im unable to cover essential costs. I am now facing late rent, credit card fees, and reputational damage.I request immediate release of all funds, restoration of my payment capabilities, a full accounting of all deductions, and assurance that my business will not be penalized again for falsely flagged payments. Ive acted in full cooperation and good faith. Wix has not. (I tried to upload the settlement report with all charges, but it won't let me.)

  Customer Answer

  Date: 07/05/2025

  Better Business Bureau:
  
  
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me and the matter has been resolved. They have moved to return my funds. 
  
  
  
  Sincerely,
  
  
  
  ******** *******
  
  
  
  
  
  
  
   
  
  
  

• Initial Complaint

  Date:06/30/2025

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  on 6/29/25 Wix charged $348 to my ****** account without my authorization and refuses to issue a refund, even though I have provided them with evidence that they weren't supposed to remove the funds from my account until 7/4/25 on 6/3/26 Wix sent me an email indicating that the automatic withdrawal for 1 year of service would be removed from my account on 7/4/25 on 6/30/25 I logged into my Wix account to stop the automatic withdrawal and saw that they had already charged my bank $348 without my consent. I stopped automatic withdrawals anyway and contacted the company to refund the money on 6/30/25 all service agents at Wix told me that the refunds are handled "off-line" and that I could not speak with anyone who could process the refund, that the refund could take up to 45 business days, and that there was no way to expedite the process, even though they stole from my account

  

  Business Response

  Date: 07/25/2025

  Hello and thanks for reaching out. We can see you are in touch with our colleagues via ticket *********** regarding this matter. 
  As clarified by our colleague ******, the result of the chargeback claim is still listed as Pending, and the team is unable to proceed further with a resolution regarding this case until this case is finalized, or this information is reflected on our end. If you have any concerns, please reply directly to ******** email. 

• Initial Complaint

  Date:06/22/2025

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I have been a customer of ********************'s for numerous years and currently have a couple of websites. I thought I was going to use a business email address and paid for one of my choice. Shortly after payment, within minutes, I decided I was not going to use it and cancel the purchase and asked for a refund of $84.00. My refund was denied even though I cancel within minutes of purchase and never used the software. I do not believe that it is fair or even legal for a company to keep money and not provide any benefit to the *****. I am requesting help with my refund and an apology from the company.

  

  Business Response

  Date: 07/04/2025

  Hello and thanks for reaching out. Unfortunately, as clarified by our colleagues, our business email subscriptions are non-refundable, as outlined in our terms of use. 
  Please see section 6.4 here >> ***************************************************
  There is nothing further we can do regarding this final decision.

  Customer Answer

  Date: 07/07/2025

  Better Business Bureau:
  
  
  I have reviewed the response made by the business in reference to complaint ID# ********, and have determined that my complaint has NOT been resolved because:

  I am very disappointed that Wix has taken the position that once we get your money we are going to keep it - period.
  
  I don't think Wix understood that I cancelled within 15 minutes of purchase without using the service or receiving any benefit. I would understand had I used the service but I did not.
  
  I think this is a very bad look for a company to take money, and keep it, without providing the customer any benefit of using the product.
  
  I surely will never refer Wix to anyone that I know and will certainly never use them in the future.   Any company that treats people like Wix has treated me is a moral failure.  I find it interesting that a company to be so interested in keeping $84 that they do not look at how much they are going to loose in the form of good will in the future.

   

   

   

   

   

  In order for the BBB to appropriately process your response, you MUST answer the question above.

  
  Sincerely,
  
  *** *******
  
  
  
  
   
  

• Initial Complaint

  Date:06/20/2025

  Type:Billing Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  We are a small vending machine business that started last year. We used our personal credit card to get started. We used Wix for our we site domain name.A few months after our business started we were able to get an individual to design and maintain our website. I went on Wix to update our account information, including our new credit card that was designated as our payment *********** forward to the present. Wix was able to charge my premium business plan for $432 using the correct credit card on file tied to my Wix account. Howeverthey fraudulently charged the initial credit card that is not on file.When they did this, it resulted in a charge back from my bank. What did Wix do? They cancelled my domain name. A small business loses their domain name over Wix admitting they messed up. And they stated I am not able to purchase it because someone else purchased ***** will take me about $1000 to get a new domain name, set up the website and change all my publications (advertisements, business cards) to the new site.I spoke with their AI chat along with 10 different people for the last week. Including **** who emailed me and said it was my fault because Wix charged the wrong credit card to **** who said there is nothing they can do to correct ***** is for $29.25 and they cannot even change it to the correct credit card that has been on file for the last 8 months.I would avoid Wix at all cost. They are happy they have my money and disrupted the small business.

  

  Business Response

  Date: 07/04/2025

  Hello and thanks for flagging this. If you would like to share your Wix account name and support ticket number, we would be happy to follow up on this for you. 

  Customer Answer

  Date: 07/18/2025

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me and the matter has been resolved.
  
  Sincerely,
  
  **** ****
  
  
  
   
  
  

• Initial Complaint

  Date:06/18/2025

  Type:Sales and Advertising Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Hello.**** ********* ******************************************************************************************************************** ************ ******************************** My information, has been adjusted, to:**** ********* ******************************************************************************************************************** ************ ************************ Would you, update this information in your system and add my website to WWW again and I've included verification documents in this BBB complaint seeking resolution.

  

  Business Response

  Date: 07/04/2025

  This is not something we can assist with here. Please contact our customer care team for direct assistance at ****************