Complaints
Customer Complaints Summary
- 665 total complaints in the last 3 years.
- 179 complaints closed in the last 12 months.
If you've experienced an issue
Submit a ComplaintThe complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.
Initial Complaint
Date:08/20/2025
Type:Product IssuesStatus:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
We signed up for and used this website for one year. We have been trying to cancel ever since, but are not able to get into our account. The number you provide on the Better Business Bureau does not work. There is no phone number on their website, and the only way to chat with someone is via a bot. I did send an email without a response and have sent three additional emails. We did get a hold of someone last year when they charged our card, and they refunded us the money but two weeks later, charged us again. And now we have received an additional charge of ******Business Response
Date: 08/29/2025
Hello. If you can no longer access your account, but wish to cancel a charge, please follow these steps:
1. Visit our contact page: *****************************************.
2. Select I can't sign in, then I dont have an account yet.
3. Click I Have an unknown charge.
This will allow you to submit a ticket directly to our Billing team to look into it.Initial Complaint
Date:08/20/2025
Type:Billing IssuesStatus:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
On August 17th I saw a charge come through on my AMEX for $846 for a new plan that I had not signed up for on WIX. They are calling it a "renewal" when they really upgraded my plan to a 3 year plan for even more money ($600 more) and when i confronted them about this charge they said they sent the proper communications telling me they were doing this (all were in my spam folder so i never got them). HOWEVER, I think that is not morally correct to submit a charge that high when I did not authorize this new plan. Additionally they state that when someone starts a new plan they have 14 days to cancel it but they will not do that for me so now i am out $846 dollars for a fraudlant charge and they have stopped talking to me. I am working with **** on the charge. I have cancled my services too.Business Response
Date: 08/29/2025
Hello and thanks for reaching out. As clarified by our colleagues, the team filed a refund request on your behalf on August 19th 2025 as an exception considering the circumstances.
You should be notified via email once its approved, but the process may take up to 45 business days from the submission date.Customer Answer
Date: 08/29/2025
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID# ********, and have determined that my complaint has NOT been resolved because:[Your Answer Here]
Hi! That does not meet they gaurentee the refund they are just saying they will take 45 days to think about it which by then I will have to pay it out. I want email confirmation with the language such as "we will be crediting the $846 back to your amex, please allow X amount of days for this toe process". They do not need 45 days to think about it. I want confirmation now that is ia definitly happening.
In order for the BBB to appropriately process your response, you MUST answer the question above.
Sincerely,
**** ********
Initial Complaint
Date:08/20/2025
Type:Billing IssuesStatus:ResolvedMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
On 14 June, 2025, I received payments from my customers through ******************** Payments. The total amount of approximately $8,000 has been withheld/frozen by Wix without valid explanation. I relied on Wix Payments to process and release these funds as agreed, but they have failed to do so.I have contacted Wix Payments support several times, but I have not received a clear explanation or resolution. This situation has caused financial hardship and disrupted my business operations.I believe Wix Payments is unfairly withholding funds and not honoring their service commitment.Desired resolution:Immediate release of the withheld funds.Written explanation for the account restriction.Assurance that such unreasonable withholding will not happen again.Business Response
Date: 08/29/2025
Hello and thanks for reaching out. We see that our colleagues have been in touch with you via ticket *********.
Please see their latest email regarding the status of your payouts.Customer Answer
Date: 08/29/2025
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID ********, and Funds were eventually released after more than 60 days, but only after repeated complaints and escalations. Wixs response to BBB was dismissive. Other merchants should be cautious when relying on Wix Payments.
Sincerely,
*** **** ***
Initial Complaint
Date:08/18/2025
Type:Service or Repair IssuesStatus:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I set up a website on Wix in June, 2025. It is a fundraising website for a golf tournament in ** to raise money for a friend dying of ALS. I have used Wix for 10+ years for other websites; this was the first one to take donations that would flow into a beneficiary bank account at Citizens. I followed every legal rule with both Citizens and Wix. At first, the donations (via golf and guest registrations) worked fine: Wix collected the payments, then would release them to the bank. Then on July 29th, I received an email from Wix stating they were freezing the release of funds to Citizens while they reviewed my account for possible fraudulent activity, and they requested additional proof, documentation, a selfie with my drivers license, plus banking information and communication records. I provided everything within 24 hours. I have been emailing and fighting with Wix to finish their review and continue to get polite "we are looking into this" replies. I have asked to speak with a manager to resolve - they refuse. Wix's refusal to complete their review is now affecting the outcome of this event as we cannot pay vendors for supplies and I'm having to pay out of pocket to ensure the event moves forward. I will have to contact a lawyer later this week if Wix does not respond. Beyond frustrated.Business Response
Date: 08/29/2025
Hello and thanks for bringing this to our attention. We can see that our colleagues are actively in touch with you regarding this matter via ticket ***********
As clarified by our colleague in their most recent email, your case has already been expedited, and our dedicated specialists are reviewing your case, making sure everything is sorted out with your account.
Once there are any credible updates, they will make sure to notify you directly. This matter cannot be expedited further.Initial Complaint
Date:08/14/2025
Type:Product IssuesStatus:ResolvedMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I am the owner of Blesseli Spa, operating through Wixs platform.On July 30, 2025, a customer purchase was processed through Affirm Gross: $1,712.60.On August 5, 2025, another customer purchase was processed through Affirm Gross: $3,314.70.The total net amount owed to me by Wix after fees is $4,725.73.Both transactions were successfully processed, and according to Wixs own payment terms, these funds should have been released to my business bank account within a reasonable period after verification.However, despite completing all verification requirements over two weeks ago, Wix continues to hold my funds without providing any clear explanation or timeline for release.I have contacted their support multiple times and provided all requested documentation, yet I receive no resolution or meaningful updates. This ongoing delay is severely impacting my ability to operate my business, including paying suppliers and employees.I request the immediate release of the full amount being held ($4,725.73) and a full refund of all service fees charged during this period due to breach of service and poor business practice.Business Response
Date: 09/01/2025
Hello and thanks for reaching out. We can see that our colleagues have been in touch via ticket ********** to confirm your payouts have been sent out as of August 18th.
Please see our colleague ******* most recent email for more information.Customer Answer
Date: 09/01/2025
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is OK to me and the matter has been resolved.
Sincerely,
****** *******
Initial Complaint
Date:08/13/2025
Type:Product IssuesStatus:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
My website with Wix came up for automatic renewal effective 8/4/25-8/4/26. Cost $213.18. I didn't receive any advance notice via email from them that my Discover card would be charged and didn't cancel the renewal until I saw the charge on Discover charge on 8/11/25. I immediately contact Wix for a refund stating that I have extenuating circumstances for wanting to cancel my website as I have 4th stage cancer and can no longer work. They denied me twice even with the *** scan documents proving I have cancer were sent to them. I believe having a cancer that has a termination time for me is a good enough extenuating circumstance to warrant a refund in full of $213.18. It is very sad that such a big company would be so heartless and greedy.Business Response
Date: 09/01/2025
Hello and thanks for reaching out. Please contact our billing team directly for **** information regarding your refund request for this recent charge.
You can get in touch at wix.com/contactInitial Complaint
Date:08/13/2025
Type:Product IssuesStatus:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
On August 11, 2025, ******* unilaterally charged my account $348 for the renewal of a Premium Plan on a website I have not used, accessed, or managed for a significant period of time. My business has been permanently closed, and I never gave renewed consent for this transaction.Under U.S. consumer protection principles, companies must obtain clear and informed consent for contract renewals, especially when the service has not been used and the customer has not actively agreed to continue. Wix failed to provide adequate notice and opportunity to cancel before charging me. This constitutes an unfair business practice under the *** Act, which prohibits deceptive or unfair billing.Furthermore, Wixs refusal to refund for an unused service breaches the implied covenant of good faith and fair dealing. Retaining funds for a product or service that provides zero value to the consumer is unjust enrichment, and Wix is liable to return the amount.I contacted Wix customer support immediately after discovering the charge. I explained the circumstances and my financial hardship, yet they refused to provide relief, citing internal policy. Company policy does not override legal consumer rights.I am requesting the BBBs assistance in securing a full refund of $348 and ensuring that my account is fully closed to prevent future unauthorized charges.Business Response
Date: 09/01/2025
Hello and thanks for reaching out. We can see that you are already in touch with our colleagues via ticket ********** regarding this matter.
As you have since filed a chargeback for this recent charge, our team cannot proceed with assisting you until the chargeback dispute is resolved.
Once this has occurs, they will be in touch with you directly with further information.Initial Complaint
Date:08/12/2025
Type:Product IssuesStatus:ResolvedMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
cancelled my subscription on 7/26/25 before the next period renewal...company still charged my CC...contacted them and they refused to refund the fee. Product/Service not received..Customer Answer
Date: 08/17/2025
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me and the matter has been resolved.Refund has been issued.
Sincerely,
***** *****
Initial Complaint
Date:08/08/2025
Type:Product IssuesStatus:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I had my website domain and email transferred to a new vendor after I found wix customer service to be terrible along with the limited functions to build a site. Back in January I cancelled everything. However, they automatically renewed the subscriptions. I have no proof I canceled in Jan. unfortunately because I did not take screenshots. However, there is proof my domain and email were switched over to another vendor. They charged this renewal to me on July 23rd and on July 31st. Both charges totaling $516.00. I attempted to find contact information to call, however they make it extremely difficult to get customer support and the only way I found is to use their live chat(which is ** not a person) and request a call back. They called me at 3:30 in the morning and I finally got ahold of someone who told me that it WAS in their refund policy and that I would get a refund. About 5 days went by and nothing was refunded so I started a live chat again and the ** technology connected me to a human. She told me it would be up to the refund team to determine that. I got an email today saying they are denying my refund because its out of their policy to issue a refund. I have not used the service. There is no reason why one person told me I would have a refund and now they are denying it. I did record the conversation with the customer service and he assured me several times I would get the refund. I would like my $516.00 back. I would also like to add that the canned response for denial was clearly something they do all of the time and I cant help but think about all of the people they are s******* over. It is clearly their objective as they make it as hard as possible to get customer service and refuse to issue refunds after they tell you they will. They also have a link on their refund page that says If you feel that your case deserves a special review, fill out this Special Circumstances Refund Request Form implying a refund can be issued.Business Response
Date: 09/01/2025
Hello. Please provide us with your Wix account name, former site domain and any support ticket numbers you may have.
With this information, we can follow up on this matter for you.Initial Complaint
Date:08/07/2025
Type:Service or Repair IssuesStatus:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
This is a company that makes it impossible to cancel. They have no phone numbers, the tech support is impossible to understand and I believe they make it impossible to cancel their service. We have called for 3 months and they confuse you on whether or not it's cancelled or not. Yet they continue to bill you no matter what. I cannot speak to a real live person. They refuse to call me. They just continue to bill us. I contacted them yesterday and they gave us a ticket number. Hopefully they will resolve this.Business Response
Date: 09/01/2025
Hello and thanks for reaching out. We have located your ticket number and can see that our colleagues have confirmed your refund request approval.
As thy mentioned, this can take up to 45 days to process completely, and you should receive the confirmation by Oct 4, 2025 at the latest.
Wix is BBB Accredited.
This business has committed to upholding the BBB Standards for Trust.
Why choose a BBB Accredited Business?BBB Business Profiles may not be reproduced for sales or promotional purposes.
BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.
When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.
BBB Business Profiles generally cover a three-year reporting period, except for customer reviews. Customer reviews posted prior to July 5, 2024, will no longer be published when they reach three years from their submission date. Customer reviews posted on/after July 5, 2024, will be published indefinitely unless otherwise voluntarily retracted by the user who submitted the content, or BBB no longer believes the review is authentic. BBB Business Profiles are subject to change at any time. If you choose to do business with this company, please let them know that you checked their record with BBB.
As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation. BBB charges a fee for BBB Accreditation. This fee supports BBB's efforts to fulfill its mission of advancing marketplace trust.