Complaints

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:08/06/2025

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I have attempted to contact WIX since August 1, when they renewed my website charge. I no longer use WIX or the website, I haven't for a month now. Yes they have an auto-renewal, and my website designer thought he stopped the renewal, which I want to discuss with them, but they have shut me out from discussing this issue. I will be posting all of my social media with exposure to their bad business practices. Not being allowed to get an answer on DAY ONE when they charged me for a full year beginning August 15, 2025 through August 15, 2026. This is bad business practice, now its August 6, they are preventing customers from getting answers, ignoring them. I'm sure WIX will say it's auto renewal policy and so too bad. If I had been able to contact them on August 1, this charge could have reasonably been reversed or at least pro-rated. So, they will give you the same answer. I am posting what they did all over social media and to the business groups I work with.

  

  Business Response

  Date: 09/01/2025

  Hello and thanks for reaching out. To clarify, you can contact our billing department at any time to discuss your subscriptions at wix.com/contact. 
  If you have not done so already, we encourage you to reach out. 

• Initial Complaint

  Date:08/01/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I have tried to contact this business multiple times to cancel my website. It costs over $700 The only way to contact them is through email and they dont contact me back. I tried to message through ******** and no reply. They emailed that my website was cancelled but I was still charged. Ive been dealing with this since April. This company is horrible.

  

  Business Response

  Date: 08/21/2025

  Hello and thanks for reaching out. If you would like to get in touch with our customer care department, the best option to do so is via our contact page, ***************. 
  From here, you can submit a ticket or callback request to speak with our colleagues. 

• Initial Complaint

  Date:07/31/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  7/27/2025 Charged for a auto renewal I was automatically signed up for without knowing. Charge was made to my acct and after looking for a very long time I was able to find out I was charged for some App through the wix site I didn't even know was there. I have never seen it. Had my Site for a year and this pops up. Spoke to Chat person who told it I would be refunded but today I get a email from some person I have never spoke with stating I would not receive a refund but I would not be charged again. This seems to be happening to alot of people. They have a 14 day Money back policy on Main site and the auto renew was less they 24 hours old. Spent an hour with a chat person/bot trying to figure this out. No contact numbers, no way to speak to a live person. They hide little auto renewals on your acct without you knowing until you get hit with a almost $200 charge.

  

  Business Response

  Date: 08/21/2025

  Hello and thanks for reaching out. We see from your support ticket ********** that you have since filed a chargeback for this subscription renewal. 
  As this chargeback is still currently pending, the team must wait until it's resolved before they can assist further. We appreciate your patience during this process. 

  Customer Answer

  Date: 08/24/2025

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID# ********, and have determined that my complaint has NOT been resolved because:

  [Your Answer Here]

   

   I refuse to close this case due to the fact that wix will not acknowledge my emails. When I renewed my domain with their site I agreed to pay for the registration of the domain for another year. I did not however agree to any and all charges they want to add. Taking money out of someone's account without authorization is illegal. I did not sign anything. I did not agree to automatic withdrawals. The site automatically signs you up without telling you to all these little hidden fees. No email advance warning. This was going to be charged and they are refusing to refund.

   

   

  In order for the BBB to appropriately process your response, you MUST answer the question above.

  
  Sincerely,
  
  ******* ****
  
  
  
  
   
  

  

  Business Response

  Date: 08/29/2025

  To clarify, our colleagues have already clarified that you agreed to this at the time of purchase, as this is clearly outlined in the agreed upon terms of use, which every user must carefully read and consent to; 
  ***************************************************
  Only after agreeing to and accepting the Wix Terms of Use can the user purchase a premium service from ********************.
  
  With regard to the resolution of your case, once the resolution of the chargeback claim is complete, the team will be in touch with further information. 

  Customer Answer

  Date: 08/29/2025

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID# ********, and have determined that my complaint has NOT been resolved because

  I keep getting the same reply about the agreement form. I NEVER SEE A AGREEMENT FORM. I was never email a form and I never signed anything agreeing to a auto charges. I agreed to the domain renewal after a email was sent  that was all.   I never received a email renewal notice for this APP I was charged for. There was never anything posted or shown to me that if I agreed to the Domain renewal I was agreeing to allow Wix to charge Acct for anything and everything. Please show me proof of anything I signed agreeing to allow Wix to Auto Charge me for everything. Just because you have a "agreement " doesn't mean I was shown this agreement.  You agreed to a refund when 1st contacted because I canceled this App with help less than 24 hours after seeing the charge show up on my ****** acct. When the yearly payment was due I received a notice it was due and  it was paid. I then received a email my Domain fee was due for another year. That was also paid. But then without noticed I was changed for something I didn't even know was on  my Acct.  Something WIX added. NOT ME. Something that does not show up on the main pages of the website.  I had to spend time googling what this was and where to find it on the site. If it was that easy to find I wouldn't be the only person filing claims with illegal charges be made by WIX without the person knowing..

   

   

   

   

  In order for the BBB to appropriately process your response, you MUST answer the question above.

  
  Sincerely,
  
  ******* ****
  
  
  
  
   
  

• Initial Complaint

  Date:07/31/2025

  Type:Customer Service Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On 7/11/25, Wix charged my debit card $432. I never authorized this purchase. I was never sent a bill or a paid statement. Wix also decided to charge me for a premium membership. I found the charge while doing my banking today. Hence, the 2 week time frame to cancel has passed. I just want a refund of $432 please.

  

  Business Response

  Date: 08/21/2025

  Hello. For assistance regarding a refund request, please contact our billing team directly at **************t. Thank you. 

• Initial Complaint

  Date:07/31/2025

  Type:Sales and Advertising Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I did not receive prior notice via email about auto renewal of my website fees. I receive a free trial but had to sign up for auto renew. The trail was 2 years. There was NO email reminding of the auto renewal coming up they just charged my account. As soon as it hit my account, I tried to contact them and there is NO way to speak to someone. You have to talk to a chat bot and then submit a request for refund. This method takes up to 45 DAYS which is outrageous. If it takes that wrong they must be doing this to allot of people. This is a deceptive practice that US government agency are cracking on. There should be prior notice AND a ***** period for cancellation.

  

  Business Response

  Date: 08/22/2025

  Hi there. If you'd like to share your Wix account name, site domain and support ticket number, we can follow up on the current status of your refund request. 

• Initial Complaint

  Date:07/30/2025

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I bought a subscription from WIX to make a website for a school project back in April 2025. After the school project, I intended to keep the website live. About a month after creation, the website had disappeared, as well as the account that it was created with. I did NOT delete the account or take the website down. I did not remove any payment methods, which is evident in the fact that I am still being charged for this subscription to this day, despite the account no longer existing. There is no way for me to cancel this subscription. I contacted Wix numerous times within this period, and nothing came of it. They have taken $102.48 from me now, while the website that I worked on for 10 hours straight is GONE, and my Wix account is GONE. They have charged me 4 payments of $25.62 so far, and since this hasn't been resolved, I might be charged again in August. The Wix representative said that the website and account are under the email ********************* but you can see that when I try to log in with that email, it says that email is not in use for any current Wix accounts.

  

  Business Response

  Date: 08/22/2025

  Hello and thanks for reaching out. 
  We can see from your account history that you have previously spoken with our billing team via ticket ********** 
  As clarified by our colleagues, they can find no previous billing history associated with the details you have previously provided. 
  However, if you have any further details that may assist in their investigation, please provide them directly to the team via your existing email thread. 

• Initial Complaint

  Date:07/29/2025

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I was charged today for a domain name renewal for a domain name we no longer need and want to cancel. Wix **************** says it is non-refundable even though the renewal period covered by the payment doesn't even begin until August 28, 2025. They charged my card on file A MONTH IN ADVANCE!! Plus, I received no notice of the upcoming charge, so had no opportunity to stop it before it was processed. (The only reason we know about it is through a ****** notification received today.)

  

  Business Response

  Date: 08/21/2025

  Hello and thanks for reaching out. We can see that our colleagues are currently investigating this for you via ticket *********. 
  Once they have further updates regarding the status of your refund request, they will contact you directly. 

  Customer Answer

  Date: 08/21/2025

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID# ********, and have determined that my complaint has NOT been resolved because:        I am still awaiting a refund for the $40.70 unauthorized autopay charge made far in advance of the service renewal date.  All documentation has been provided.  Please note that there are MANY complaints against this business for similar unauthorized charges.

   

   

   

   

  In order for the BBB to appropriately process your response, you MUST answer the question above.

  
  Sincerely,
  
  *** ******
  
  
  
  
   
  

  

  Business Response

  Date: 08/29/2025

  Hello again. As clarified by our colleagues, domain subscriptions renew 30 days in advance to eliminate any website downtime due to payment issues.
  With regard to the resolution of the case, our colleague ****** will follow up with you directly once the pending chargeback issue is resolved. 

• Initial Complaint

  Date:07/29/2025

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I tried to cancel my Wix subscription, there was no one to talk to. There were only prompted instructions stating not to renew payment methods in order to stop subscription. I followed the instructions, but Wix charged my credit card $378.54 for renewal. I requested a refund which was denied. Now I have a website that I no longer use since I decided to end my business. Previously, I did follow their guidelines and did not renew my business email, they charged my credit card $91.0, I requested a refund and the money was refunded. However, Wix denied the $378.54 refund.

  

  Business Response

  Date: 07/28/2025

  Hello! 
  

  This is a complaint for Wix, not wixer web designs. Sorry for any confusion in the businesses name. Im working on changing my name currently and rebranding so this confusion doesnt happen. 
  

  thank you!

  hannah Tate 

  

  Business Response

  Date: 08/21/2025

  We are sorry to hear this. We would recommend speaking with our billing team directly for assistance with this matter at wix.com/contact. 

  Customer Answer

  Date: 08/23/2025

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID# ********, and have determined that my complaint has NOT been resolved because:

  Wix.Com has the following phone # listed, ************, but its out of service.  Additionally, the following link ********************************, which prompts customers not to renew payment methods, and the company still goes ahead to charge the card on file.

  I have attached additional document showing that I have tried to reach the business office, but I was told the same information,  not to renew the payment method in order to cancel the subscription.

  In my opinion, continuous attempts to reach the business office will not lead to a solution.  I reach out to BBB, because my attempts to resolve the issue with the company have failed.  Instead of proposing a solution the company is requesting that I continue to reach out to them in vain.  All want my money back because I have been misled, I consider the companys practice to be fraudulent.  

   

   

   

   

  In order for the BBB to appropriately process your response, you MUST answer the question above.

  
  Sincerely,
  
  ********* ******
  
  
  
  
   
  

  

  Business Response

  Date: 09/01/2025

  Hello and thanks for reaching out. We can see that you have been in touch with our colleagues via ticket *********** 
  As clarified by our colleagues, your Core premium plan was not cancelled and as such you were charged the renewal price of the subscription. 
  Unfortunately, there is nothing further we can do regarding our colleague's final decision on this matter. 

• Initial Complaint

  Date:07/28/2025

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I keep getting spam messages from different "Wix Partners" about my website needing to be fixed. I am being contacted through a forum on the WIX App. This forum is for prospecting and returning clients to reach me. It is now being clogged with the same messages from these "WIX Partners." I am being directed to reach out to some Wix Partners on a third party website called ******. I have not had any issues running my website for the last several years and neither have my returning clients. I have asked WIx to formally reach me by a professional email but it seems to be some Ai server responding to my messages. WIX has admitted to me that they have been purposely pusing my website down in rank and continue to charge me a monthly fee. Every time I respond to these messages and ask for a refund or to at least stop payment they avoid that part of my message. Resolution: No more spam messages and if needed cancel my reoccurring subscription. I will take my business elsewhere on a different website hosting company.

  

  Business Response

  Date: 08/08/2025

  Hello. If you are receiving unsolicited messages through your Wix site, claiming to represent Wix partners or the Wix support team, please do not respond and forward these messages to the team at *******************************************************************.
  

• Initial Complaint

  Date:07/27/2025

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  WIX charges renewal fees very early, well before account renewal dates, under the guise of "insuring uninterrupted service," when what they're actually doing is making unauthorized charges (I am not on auto renewal). They also claim to be transparent re: their policies but they are purposely vague (for example, promising a call back, then having a *** call from an unknown # that does not trigger an incoming call notification. That way the customer continues to miss the promised call back. I do not have any blocks or filters on my phone re: incoming calls).

  

  Business Response

  Date: 08/08/2025

  Hello and thanks for reaching out. We can see that our colleague *** has reached out via ticket ********* on July 29th to confirm that your refund request has been submitted as a one time courtesy. 
  If you have further questions regarding your refund request, please reach out to the team directly via your email thread. 

  Customer Answer

  Date: 08/12/2025

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID# ********, and have determined that my complaint has NOT been resolved because:

  [Your Answer Here]

  WIX's email to me from *** on 7/29/2025
  says I will get a refund in 45 days. That is unacceptable. My plan was cancelled on 7/27/2025. I want an immediate refund.

   

   

   

  In order for the BBB to appropriately process your response, you MUST answer the question above.

  
  Sincerely,
  
  ****** ** *******
  
  
  
  
   
  

  

  Business Response

  Date: 08/21/2025

  Hello again. Unfortunately, this process cannot be expedited any further.