Reviews

Review Details

• Review fromLiz L

  Date: 12/24/2022

  1 star
  If I could give zero stars I would. Unable to get in touch with anyone except via ******* which was bs and no help at all due to privacy reasons but yet cant log in to my site and they are still charging me monthly. DO NOT USE THIS COMPANY THEY ARE HORRIBLE.

• Review fromDavid S

  Date: 12/21/2022

  1 star
  After updating my *** page I moved to the live site and there was a header added to the *** page I did not want, and did not put there, that said "General(r)1"? I returned to the edit screen to remove this header and when I did the entire *** page was deleted from the site. When I tried to restore the site to an earlier version the content from this page was completely gone. After communicating with 3 or 4 WIX support staff they informed me there was nothing they could do to retrieve my content. They also could not offer an explanation how that happened. They apologized and sent me an article the explained that when information is lost from *** app, as well as numerous other apps, the restore function won't work. This means you are at risk of losing your website content with no explanation or ability to recover the material - and they know this and won't change it... I obviously should have had a backup word doc in place but I also trusted that once the material was on the site it was safe. IT IS NOT. The customer service manager gave me a month free of the website but still could not explain how this occurred. Be aware that you may lose the content you've developed for you website and WIX knows this and can't resolve it.

• Review fromApril B.

  Date: 12/20/2022

  1 star
  When I found wix,it showed $25 for 1 year,for a domain,1 time payment as the minimum cost,so since I never used them,I went with min,then it kept trying to upsell me all sorts of extras,I said no to all,& then I found out it costs another $20 just to use the $25 domain i just paid for! This is fraud,anytime anyone asks for or charges $ & either does something else with it than what they said or tries to get more,or helps themselves to,it's a form of ********* want to use it for no extra charge,since their site misrepresented costs OR ELSE refund,willingly & fast or i' ll do so with my bank,reporting this & report them higher up too! Why the h*** not just say it's $45 to start with? that's better than finding out.Who can trust that?

• Review fromangelique j

  Date: 11/30/2022

  1 star
  Where do I start. This is the worst website platform. i have been so patient with submitting all of the required documents to get back into my website. They continued to tell me the info is not correct. I have sent the receipt for my domain (from the domain site back office) they tell me this is not the correct receipt. They then send me an example of how they want the receipt to look. then go as far to send the direct of how to retrieve receipt from my domain. (namechaep.com) all receipts from this site does not display the owner's name. it displays the owner's username and home address only. this is on the same example that wix.com sends me. I asked is anyone looking at this site. i cannot give you a full receipt with my name because it's not made this way. as per namecheap. Wix responds and tell me that they cannot call me because they cannot speak to about verifying my account over the phone. I have so much invested in this website, and this is how my clients for my spa contact me. I have lost so much money within the last 3 weeks because of this wix.com. BEWARE DO NOT USE THIS PLATFROM. I HAD TO PAY FOR SOMEONE TO CREATE A NEW SITE ON ANOTHER PLATFORM

• Review fromSal D

  Date: 11/04/2022

  1 star
  I have been trying to contact them regarding simpleketodiet. They take twenty nine dollars a month on my credit card and cant get a phone number or response from them. They are a bunch of cheers.

• Review fromTiffany F

  Date: 11/02/2022

  1 star
  They have been allowing payments to be received from my business website, but has held my funds since August 5 because of a verification process that I completed a year ago when I created my account. They have been sent all of my business info over and over again and its now 3 months and I cannot get in touch with ANYONE. No phone number, no email address. The only option is to have them call you back and I keep getting hung up on when I answer. I don't know how this is legal. My electricity is cut off at my business because I can no longer afford to pay out of pocket while they hold my money for no reason. I cannot believe this!