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Business Profile

Web Design

Wix

Headquarters

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BBB Accredited BusinessA+Rated by BBB

Reviews

Customer Review Ratings

1.07

Average of 167 Customer Reviews

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Review Details

  • Katie C

    Date: 05/20/2025

    ****** customer service + deceptive trade practices. I cancelled auto renewal after being victim to it in the past. I have an e-mail stating it was cancelled on 04/28/25 and I would not be charged. On 05/06/25 I was charged over $700 for a subscription I had cancelled.I requested a refund and received a form response stating I would receive a response within 21 days - which is an absolutely ridiculous wait period. I have now received another generic form response, which has bumped the timeline to 45 days. Completely unacceptable. I will be moving all of my websites, along with those I manage for clients to another platform. This is predatory and fraudulent.

  • Breanne K

    Date: 05/13/2025

    Do not use Wix. Their billing practices are unethical and customer service will not help you under any situation. Ive spent months communicating with **** that either provide incorrect information or dont understand the request that Im asking for. They will send you a 50% off code and then do everything within their power to not honor that code.

  • Stephen S

    Date: 04/24/2025

    I've been a loyal Wix customer for almost 10 years. Then I received an email on Monday that informed me my service plan would go from $90 over 2 years to $312 over 2 years. That's a 347% increase in cost. When I asked the Wix **************** team what I should do, they responded with: "this is happening because you previously had a basic premium plan called Connect Domain, however, that plan has been discontinued and you have been moved to our current lowest premium plan called Light... we are not able to change your premium plan for a lower one." WARNING: Do not do business with this company.

  • Krissy K

    Date: 04/21/2025

    The absolute worst website builder. Trapped me into auto pay of a yearly plan I dont use and wont help me in anyway. Charged me double than last year. I wouldnt recommend them to anyone.

  • Randy H

    Date: 04/15/2025

    Everything was running smoothly for months until I got a larger $3258 order. I got the customer his parts then suddenly ********************** requested that I email them as follows:1.A clear image of the credit card(s) used to pay for your Wix Premium plan. For security reasons, show only the last 4 digits of the card number, cardholder name and expiration date. 2.Government-issued ID of the cardholder(s) who purchased the Premium plan.3. A description of your business.4.If you have a Wix Payments Business account: a government-issued document showing your business is registered (e.g. company/corporate registration, official tax document, articles of incorporation).5. Proof of delivery of a product/service youve provided (proof of shipping or an email with a download link). 6. Government-issued ID of the business owner(s).Which seemed kind of odd and unprofessional but I did it. Then after that they sent more emails requesting more info each email is not consistent info and the last one that I will not do is as follows:A high-quality selfie holding your Driving License;A new photo of your Credit Card, making sure that all 4 corners visible;A detailed description of how your business acquired these products and how your orders are fulfilled;Copies of your fulfillment agreements with suppliers, if there are non?, please provide us with invoices;Pictures of storage of your goods;Any reviews or feedbacks from customers;Explain how you are advertising your website or otherwise how your customers get to know about your services/products;Tracking delivery numbers (or links) of the last 5-7 fulfilled orders;I have talked to them on the phone many times and at times told I was all good and should see my money soon. But now will not pay me $5999.23 that I am owed. What they are doing is hurting my business because I don't have that money to re-buy inventory. It has been 7 weeks now. I'm pretty sure what they are doing is illegal.

  • Blake T

    Date: 04/08/2025

    They steadily, sneakily increased the price of my subscription to over $600 and refused to cancel. Definitely a crooked business; taking it up with my credit card issuer rather than Wix due to nonexistent customer service. Look elsewhere for help with your websites!

  • Nick C

    Date: 04/04/2025

    I haven't been this offended in a long time. I am a long term customer of **********************, because it's just so easy for some of my clients. So I host a bunch of sites with them, and as I was reconciling some bills I noticed for 1 account instead of the typical $168 per year, they charged me $348. So clearly there must be some billing error. So I contact WIX and after 1 hour or waiting and/or being transferred, short version of the story... they discontinued that plan, sent a notification and upgraded me without my permission. I told them I need a refund, I was then told I had 14 days to cancel it and they cant do anything for me. After explaining how wrong this is and asking again for a refund, I was told they need to escalate and get me to another person who can do it. Basically, kick the can down the road so I can waste more of my time, go over all the info and probably get the same result. So my options now... wait and hopefully someone gets back to me... or do a chargeback. Regardless, I'm moving all my clients OFF the WIX platform.

  • Jonathan F

    Date: 03/31/2025

    Ive used Wix for years, and while it started as a decent website builder, the cost has skyrocketed, and their customer service has gone downhill. The platform is still easy to use, but the pricing is now outrageously high compared to competitors. And if youre unhappy? Too badWix wont give you a refund, even if the service doesnt meet your expectations.Over time, Ive also noticed increasing limitations, sluggish performance, and a lack of real improvements to justify the price hikes. Customer support is unhelpful, especially regarding billing issues. It feels like they care more about locking users in than actually providing value.If youre considering Wix, be warned: its expensive, inflexible, and not customer-friendly. There are better and more affordable options out there!

  • Chase R

    Date: 03/25/2025

    I am extremely dissatisfied with Wix and their handling of payments through Wix Payments. As a business owner, I rely on timely disbursement of funds to operate efficiently. Wix claims that their payment verification process takes "up to 7 business days," yet I have been waiting for over two weeks with no resolution. I have provided all requested information and met every requirement, yet my funds are still being withheld without justification.Whats worse is the lack of communication and transparency from Wix support. I have reached out multiple times with minimal response, and no clear answers have been provided. This is not just a delay it is a serious disruption to my business, and it is completely unacceptable.Withholding client payments beyond a clearly stated timeline without cause is, in my opinion, unethical and possibly illegal. If this matter is not resolved immediately, I will be escalating the situation through regulatory complaints (including the ****), legal channels, and by warning other small business owners to think twice before trusting Wix with their payments.I expected more from a company of this size and reputation. This experience has damaged my trust completely.

  • Ayca A

    Date: 03/06/2025

    Wix will continue to charge you for services even after you cancel. I used to be a Wix customer. Each year that my subscription was being auto-renewed, Wix would send me an email a month prior, warning that they were about to renew my account for the following year. When I cancelled my Wix subscription service in 2022, they continued to bill me in secret, without those "head up" emails, for three years. I've lost nearly $800 by the time I figured out they were doing this. They refuse to explain how this happened and will not refund me a *****. They are a scam company and you should use *********** or any other service other than them. Just ****** it, they are scamming people every day.

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