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Business Profile

Web Design

Wix

Headquarters

BBB accredited business seal
BBB Accredited BusinessA+Rated by BBB

Reviews

Customer Review Ratings

1.07

Average of 167 Customer Reviews

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Review Details

  • Richard L

    Date: 06/13/2023

    Holding over 30K of my money from my webstite and depsite having closed my payment account i have nit ********* a paynwnt from them in over 45 days. Horrible custimer service and company is an absolute nighmare!

  • Whitney L

    Date: 06/05/2023

    This company is holding my business earnings in reserve funds and after further calculations we noticed a shortage in the balance report after reviewing the sales report. This has delayed my company from handling our financial responsibilities else where due to lack of funds. I have tried to resolve this for two months no assistance

  • Felicia N

    Date: 05/20/2023

    We are a small farm business and Wix mistakenly submitted $16,000 in business refunds as revenue to the **** Their numbers from our ecommerce are completely innaccurate. After 3+ months of literally begging Wix, crying, desperately trying to get someone, anyone from Wix to get back to ** to resubmit our **** to the *** with the proper forms, they still have not done anything. This is leaving our family in a dire financial situation, unable to receive our tax refund, unable to submit taxes, & having to go through many hours of work because of their lack of service or care towards **. Horribly unethical, unprofessional and unhuman. Submitting accurate tax documents should be an escalated issue. They have no way for ** to call them and they keep having fake customer service bots string ** along saying well get back to you and they never do. Please someone put Wix out of business, they are harming families and small businesses.

  • Nichita M

    Date: 05/18/2023

    I signed up with wix to process my payments for the services I provide and now I after my customer paid me, wix is not releasing my money. It's been weeks now and wix is holding my funds hostage. Already sent them requested information but now they are violating my and my customers privacy, by requesting to send them private conversations between me and them, pictures of me and my product. *** stole money from me and not sending them to me. As a small business I depend on the funds to stay afloat.

  • Elvira A

    Date: 05/17/2023

    Invoice # ending **** Charged twice for the same year! After 30 minutes trying to reach someone, got a terrible service!Still fighting to get my refund back.

  • Alana L

    Date: 05/15/2023

    Wix has been charging my card $30/**. For literally no service. I have a website subscription that gets charged $18/mo. and then there is another mysterious subscription (with no website belonging to it) for $30/mo. That has been charging my card for over a year now. I always thought the charge was from my original account until recently. How do you charge someone $30/mo with literally no devices provided on to it? It says on the website that there is no website belonging to the service but the charge just remains active for no reason? Very scam like and gives me the perfect reason to leave to SHOPIFY. This company wont last long.

  • Elizabeth B

    Date: 05/08/2023

    I regret sigining up with Wix. It took months, a lot of money and hours to build my website and now I can't access it. I've reached out to them multiple times and only get a stupid bot and a generic IT response. They don't have a phone number to actually speak to somebody so there is no 24/7 help like they state. SO...the business I've worked so hard to establish and get online, I can't access and they AREN'T helping to resolve it. I am overwhelmed with anger and tears.

  • Brita S

    Date: 04/29/2023

    Horrible, everytime I call in they ruin my site and dont even help fix it....so upset and wont even give money back or compensate for all the lost hours

  • John W

    Date: 04/27/2023

    STAY AWAY FROM THIS COMPANY!!!!!!They don't even have a phone number where you can talk to a person. Beware Do not use this company .

  • Jerry M

    Date: 04/22/2023

    Anyone but Wix, Do not use this company. They do not make it easy to cancel subscription. What really bothers me is my debit card got hacked several times but somehow they were able to get my reissued debit card information and auto renew. Horrible experience. Your trying to build your own business and the last thing you need is a company that is supposed to help is a nightmare.

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