Reviews

Review Details

• Review fromShaunté L

  Date: 01/17/2024

  1 star
  My website is hosted through Wix. January 7th my site was hacked from someone in *****. The hacker signed my account up for an email subscription that was spam. Wix charge me. I contacted them right away to let them know my site through them was hacked. They confirmed if was hacked and told me they would reverse the charges right away. Its been 10 days and I am still fighting with Wix on this issue. They clearly dont keep their clients information safe and take steps to do so.

• Review fromIngrid F

  Date: 01/14/2024

  1 star
  I paid for a domain with Wix. I designed a site with Wix as well, and I purchased a package. However, I was not happy with the site because it did not meet my expectations because Wix is not user friendly for a newbie. So, I asked for a refund of $384, and *** did refund that amount. However, the problem I now have is that the requirements and instructions to move the domain away from Wix to another website builder are very complicated, and at this point, I will just have to change the domain name which means I have to notify everyone connected with my online business--the ******************* the state, the parish, and the city. I'm not complaining about the fact that *** did not refund the cost of the domain, but I am complaining about the fact that I will not be able to use ".com" for my site. And that is very upsetting. Wix is basically holding my domain hostage. Wix is by far the worst company ever to do business with in the tech world. Their customer service rates 0 out of 10 because there is absolutely no one or even a bot you can chat with unless you want to pay for consultation services. Wix designs their site for those with advanced technology skills. Consequently, newbies get roped into paying astronomical amounts of money for a basic website.

• Review fromRobert C

  Date: 01/11/2024

  1 star
  This is a completely predatory company that will lie and threaten your business to keep you as a customer. I simply started a plan and afterwards upon trying to build my website I was plagued with so many pop *** I could get nothing done. This was more pop *** than I had received when looking through their site by a large margin. Needless to say, after seeing this and that they would be advertising on my site with redirecting pop *** I chose to cancel within 24 hours of purchase and keep in mind they claim a 14-day return policy. This is where the nightmare begins, initially I was told in chat support which I have a copy of that I would receive an email detailing my refund. I received an email telling me they would not be refunding the purchase and if I felt like I still deserved a refund to contact them again. I called in and was met immediately with a rude agent who acted like I couldn't read the email or the chat support. I asked for a supervisory and the agent put me back in the customer service que. This occurred 6 more times before I got a supervisory whom I thought was polite and had handled the situation well. Then came the bullying and threats to try and get me to stay with ***. The supervisory made it ******* clear that *** would attempt to hinder my business if I did not continue with my plan. To add to this, I will also be sending all correspondence to the attorney general's office in my state as this is predatory practice at its finest. It's simply amazing a company like this has a A+ with nothing but bad reviews and people warning to avoid the scam site.

• Review fromYoudlyn M

  Date: 01/09/2024

  1 star
  From reading the previous reviews I see that I am not alone in this predicament. *** has shown a lack of compassion toward my situation when I saw an unexpected charge of $418 to my account. It has been a harrowing 38 days since I first sought resolution and 30 days since a secondary refund request was made (chargeback). The initial assurance of a **** business day refund process has turned into a prolonged nightmare.Upon contacting Wix after patiently waiting for 6 business days, I was met with callous indifference, especially after mentioning the charge critically impacting my finances, resulting in an overdrafted account. My concerns about this delay affecting my ability to meet basic needs and manage bills were dismissed without any empathy, compassion, or consideration.Throughout my numerous interactions with your representatives, including discussions as recent as the week of December 26th and the initial charge on November 30th, there was a blatant omission of crucial information regarding a $15 chargeback fee linked to the refund. The promised updated refund date of January 5th passed and left me unfairly penalized with this deduction, despite no prior mention of such a fee. As of today January 9th, the billing supervisor ***** told me that its out of their control and that they have to pay the bank their fees which is complete bs because none of that information was expressed to me. This situation has caused me immense financial strain and undue hardship since November 30th, directly due to Wix's mishandling of my case. Despite being a loyal customer for over 3 years, my concerns have been disregarded, and I felt utterly abandoned and discarded by the company. Im going to Squarespace indefinitely!

• Review fromJames P

  Date: 01/06/2024

  1 star
  I would avoid WIX. I was a customer for YEARS, I canceled my account days before my annual renewal but found out they charged me anyway. I asked for a refund and they denied it. I was a customer for many many years, I recommended them to several contacts, but not any longer. This customer service is just awful, and they have no value for longtime customers. I know am out almost $300 for a service I did not want.AVOID!!!!I would not even give them 1 STAR, they deserve NONE.

• Review fromShakita C

  Date: 12/28/2023

  1 star
  Wix has been holding my payouts and verifying my account for months. Ive spoken to representatives and emailed back and forth and still get nowhere. *** sent in all documents that they ask for and they claim they are sending everything over to be verified only to ask for the same information again and repeat the process. STILL not resolved. Even the representatives have no clue what they are talking about. They argued with me about documents that I emailed to them saying they dont have them but when I started giving all the dates of our emails They suddenly found them. Horrible company

• Review fromHolt C

  Date: 12/23/2023

  1 star
  There was a $510 unauthorized charge on my credit card by Wix.com. There was no customer contact number to call to ask why this charge was made. Neither of my Wix accounts reflected the charge in the billing history. I disputed the charge and reported it as fraudulent. I also had to cancel my card and number and get a new one issued. Im currently looking to move my website to another more reputable company.

• Review fromWendy B

  Date: 12/13/2023

  1 star
  Deceptive billing practices every step of the way. You keep having to pay more and more for basic features after they say its free. After paying the initial fees for my domain, I got an email with an offer to upgrade to a premium level for 50% off, but when I clicked on the button, the discount wasnt there. I emailed them, but after 3 days, I heard nothing back (still havent) and by then, the offer had expired. I was getting frustrated with the whole process, so decided to utilize their 14 day money back guarantee, but it then said that only applies to premium subscriptions! I found a place to request a refund if I felt I deserved it. I explained the above and got an email back very quickly that said my request had been DENIED, with no explanation. The quickness of the response leads me to believe that is their standard response and they never actually intend to review your request. Now after canceling my domain, I get another email with the same 50% off offer and this time it actually works. But now its too late because I no longer have my domain and would have to pay again to get my domain back. Its all of $27.25, but Im pretty sure I need it more than them!

• Review fromDiajhanae J

  Date: 12/11/2023

  1 star
  Holding my funds for 60 days ! I need my money and omg I need my money .

• Review fromLydia A

  Date: 11/25/2023

  1 star
  I just found out this company is founded in a country committing a massive gen0clde and there is absolutely no way I can continue using the site. Absolutely goes against all my values. And that doesn't include the lack of customer service etc...definitely do NOT recommend this site ever again. There are much better companies out there with ************* and much better functioning.