Reviews

This profile includes reviews for Slice's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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  Slice

  349 5th Ave Fl 6 New York, NY 10016-5149

  
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  Slice

  902 Broadway Fl 19 New York, NY 10010-6021

  

Review Details

• Review fromwagih m

  Date: 03/05/2024

  1 star
  over charge for prossing fee order fee is 3$plus tablet fee is 24$you about 20% off

  Slice

  Date: 07/17/2024

  Hello there! Thank you for your feedback. We understand your concern about pricing and we value your business. In this case, please reach out to our team so we can further assist you. We are sorry for any confusion this may have caused.

• Review fromCharlotte J

  Date: 02/19/2024

  1 star
  Slice is horrible! Delivery driver never delivered our pizza, after calling their customer service and filing a claim, they still will not refund our money. Slice refuses to take responsibility,

  Slice

  Date: 07/18/2024

  Hi there! We are sorry to hear about your experience. Our team communicated closely with our delivery partners and the order was delivered to the correct location with a picture provided. An appropriate team also reached out to you via email for further details of this situation.

• Review fromJacob F

  Date: 02/14/2024

  1 star
  Been calling my restaurant for months trying to get us to join slice. We have repeatedly told them no and asked them to stop calling. They are still calling us every week harassing us about how they can triple the business we do. I have called three separate times telling them to stop calling our store and yet they still havent stopped.

  Slice

  Date: 07/18/2024

  Hi *****! Your feedback is crucial to us, and we regret any inconvenience caused by our attempts to reach out. If you have further concerns, please reach us directly so we can check further!

• Review fromDee H

  Date: 12/22/2023

  1 star
  **************** is horrible they dont refund you they allow restaurants and delivery drivers to leave good outside on steps. Dont replace missing items just everything about this app is horrible

  Slice

  Date: 07/18/2024

  Hi ***! Thank you for sharing your experience with us and we are sorry we fell short of your expectations. Please know that we take your feedback seriously and are actively reviewing our policies and procedures to prevent similar incidents in the future.

• Review fromReese R

  Date: 12/01/2023

  1 star
  Do not. Under any circumstance. Order a pizza online from this app. You will spend 4 hours being lied to by someone that says your pizza is on the way. If their pizza tastes like their customer service, you are better off serving your kids a few steaming piles of hot garbage.

  Slice

  Date: 07/18/2024

  Hey *****! We apologize for the extremely disappointing experience you had. Please know that we value your feedback tremendously and will use it to make necessary improvements! If you would like to provide further details about your order, reach us at ****************************************

• Review fromKristen H

  Date: 11/24/2023

  1 star
  Absolutely terrible customer service. Only one of our pizzas arrived; the driver told us someone else took it off the counter. Turns out when I called the restaurant directly both our pizzas were given to our driver, and we learned this was happening frequently where the drivers were stealing the pizzas. The restaurant said we would need to call Slice to resolve getting another pizza. When I called Slice they did nothing to rectify the situation. We will never use Slice again and unfortunately it was a bad look for the **************. I called them back and encouraged them to also drop their association with Slice. For now on I will only call a restaurant directly!

  Slice

  Date: 07/18/2024

  Hi *******! We sincerely apologize for the incredibly disappointing experience you had. Please know that we take your feedback seriously and are actively investigating the incident to prevent similar occurrences in the future. Your satisfaction is important to us, and we are committed to addressing your concerns promptly.

• Review fromLawrence T

  Date: 11/18/2023

  1 star
  Didn't receive my pizza from ***'s Pizza ******** delivery by Slice and they refuse to take responsibility, don't ever use this service, will dispute charges

  Slice

  Date: 07/18/2024

  Hi ********! We are deeply sorry to hear about your experience. Your satisfaction is our top priority, and we understand the frustration of not receiving your order! If there is an ongoing charge dispute, we cannot issue a refund at this stage. If you have any further questions, please send an email to ****************************************

• Review fromSylvia V

  Date: 11/17/2023

  1 star
  Dont order from slice. They promote customers service 24/7 but what use is it if they do not have tech access to the restaurant. The estimate time given was ***** minutes then once i confirmed payment I got a message estimated time would be 1 1/2 hours. Tried to cancel they wouldnt until they call the restaurant which wasnt answering. Would never ever use this app again.

  Slice

  Date: 07/18/2024

  Hi ******! Your feedback is crucial to us, and we deeply regret the inconvenience caused. Our policy is to ensure that orders are processed promptly and accurately. If you have any further questions, please send an email to ****************************************

• Review fromMary M

  Date: 11/13/2023

  1 star
  Charges more than the actual parlor. When you do finally earn a free pizza, youve already paid for it. Plus you cant choose what kind of pizza from some vendors. It will automatically give you one type

  Slice

  Date: 07/18/2024

  Hi ****! Thank you so much for taking the time to share this feedback with us. Every order for at least $15 of the subtotal at participating pizzerias on the Slice app counts. Once youve got 8 Pizza Points, you can redeem them only in the Slice app for 1 free large cheese pizza at any shop youve already ordered from and the subtotal on the order for the free pizza must be over $15. Your Pizza Points will expire after 6 months if you dont make a qualifying order of $15 or above. You can also check the SLICE REWARDS FAQ on the website for every detail of the Reward program. We apologize for any inconvenience!

• Review fromJackie A

  Date: 11/11/2023

  1 star
  Avoid this delivery service if you want your food!!! I ordered pizza and pizza never showed up. Called the pizza place and they had said my order had left a while ago. It was a Friday night and so thought maybe hey were real busy. Called the help number and they said my pizza had been delivered. I assured them I hadnt received my order. They told me to check outside!! I told them I said had opted for the meet at door option. They double checked my address which was correct. The only theing they would do is escalate this to the management team and get back with me as soon as possible. I told the lady well I still need my dinner so how long do I wait? She told me within 24 HOURS, and there was nothing more she could do. We had left that driver a $10 tip. I received a confirmation text that they had my order and approx. delivery time, but nothing after that. No picture or confirmation of delivery. Ive never used them before they just happened to be the delivery service this pizza place used. Well never again!!!! Horrible service and waste of money!

  Slice

  Date: 07/18/2024

  Hi ******! We apologize sincerely for the frustrating experience you had and we deeply regret the inconvenience caused. Your feedback is invaluable to us as we strive to improve our services.