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Slice
BBB accredited business seal
BBB Accredited BusinessB Rated by BBB

Reviews

This profile includes reviews for Slice's headquarters and its corporate-owned locations. To view all corporate locations, see

Find a Location

Slice has 2 locations, listed below.

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    • Slice

      349 5th Ave Fl 6 New York, NY 10016-5149

      BBB accredited business seal

    • Slice

      902 Broadway Fl 19 New York, NY 10010-6021

      BBB accredited business seal

    Customer Review Ratings

    1.03

    Average of 116 Customer Reviews

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    Review Details

    • Jay S

      Date: 04/04/2024

      . I ordered pizza from Oggis in Cambridge and Slice sent proof of delivery. To the wrong house! And they continued arguing that its the right house. I am down the cost of two pizza, delivery and tip. I have the picture of the house they delivered it to. Its not the house that was on the order.

      Slice

      Date: 07/18/2024

      Hi there! We are sorry to hear about your experience. Upon checking into the system, our team reached out to you via email with more details about this situation.

    • LIAM777

      Date: 03/21/2024

      I've been using the app for a few years with only minor issues, but this year, just after I was again entitled to a free pizza i began to have problems. I kept getting error messages when trying to sign in. I then posted a question to slice publicly on ******** about this issue, advising customer service would handle. I was then told that my account had been deleted, but NOT at Slice's request. I have asked repeatedly for a copy of the request to delete with no response. Seems like they may be running a scam; perhaps I received too many free pizzas in the past?

      Slice

      Date: 07/18/2024

      Hi ****! We appreciate you taking the time to bring this matter to our attention and we're sorry to hear about this. The account can only be deleted if you request it, meaning that no account can be deleted manually from our side. If you have any questions, feel free to reach out to ***************************************

    • Ranjani S

      Date: 03/21/2024

      I order two different type of pizza when I went to check out it defaulted back to thin I made the correction the second time and made sure one was thick crust and it still defaulted back. There is definitely a program error somewhere. And I was told from the store I'm not the first customer with this issue. I was told by ********************** the error is not on there side and that I made the error as response back.

      Slice

      Date: 07/18/2024

      Hi *******! Our Technical Team investigated your case and they informed us that according to the logs, they were not able to spot any irregularities on our end. It's important to note that all items and modifications must be manually selected by you, and neither the restaurant nor we have the ability to modify them. Our team reached out to you via email with further details about this situation.

    • wagih m

      Date: 03/05/2024

      over charge for prossing fee order fee is 3$plus tablet fee is 24$you about 20% off

      Slice

      Date: 07/17/2024

      Hello there! Thank you for your feedback. We understand your concern about pricing and we value your business. In this case, please reach out to our team so we can further assist you. We are sorry for any confusion this may have caused.

    • Charlotte J

      Date: 02/19/2024

      Slice is horrible! Delivery driver never delivered our pizza, after calling their customer service and filing a claim, they still will not refund our money. Slice refuses to take responsibility,

      Slice

      Date: 07/18/2024

      Hi there! We are sorry to hear about your experience. Our team communicated closely with our delivery partners and the order was delivered to the correct location with a picture provided. An appropriate team also reached out to you via email for further details of this situation.

    • Jacob F

      Date: 02/14/2024

      Been calling my restaurant for months trying to get us to join slice. We have repeatedly told them no and asked them to stop calling. They are still calling us every week harassing us about how they can triple the business we do. I have called three separate times telling them to stop calling our store and yet they still havent stopped.

      Slice

      Date: 07/18/2024

      Hi *****! Your feedback is crucial to us, and we regret any inconvenience caused by our attempts to reach out. If you have further concerns, please reach us directly so we can check further!

    • Dee H

      Date: 12/22/2023

      **************** is horrible they dont refund you they allow restaurants and delivery drivers to leave good outside on steps. Dont replace missing items just everything about this app is horrible

      Slice

      Date: 07/18/2024

      Hi ***! Thank you for sharing your experience with us and we are sorry we fell short of your expectations. Please know that we take your feedback seriously and are actively reviewing our policies and procedures to prevent similar incidents in the future.

    • Reese R

      Date: 12/01/2023

      Do not. Under any circumstance. Order a pizza online from this app. You will spend 4 hours being lied to by someone that says your pizza is on the way. If their pizza tastes like their customer service, you are better off serving your kids a few steaming piles of hot garbage.

      Slice

      Date: 07/18/2024

      Hey *****! We apologize for the extremely disappointing experience you had. Please know that we value your feedback tremendously and will use it to make necessary improvements! If you would like to provide further details about your order, reach us at ****************************************

    • Kristen H

      Date: 11/24/2023

      Absolutely terrible customer service. Only one of our pizzas arrived; the driver told us someone else took it off the counter. Turns out when I called the restaurant directly both our pizzas were given to our driver, and we learned this was happening frequently where the drivers were stealing the pizzas. The restaurant said we would need to call Slice to resolve getting another pizza. When I called Slice they did nothing to rectify the situation. We will never use Slice again and unfortunately it was a bad look for the **************. I called them back and encouraged them to also drop their association with Slice. For now on I will only call a restaurant directly!

      Slice

      Date: 07/18/2024

      Hi *******! We sincerely apologize for the incredibly disappointing experience you had. Please know that we take your feedback seriously and are actively investigating the incident to prevent similar occurrences in the future. Your satisfaction is important to us, and we are committed to addressing your concerns promptly.

    • Lawrence T

      Date: 11/18/2023

      Didn't receive my pizza from ***'s Pizza ******** delivery by Slice and they refuse to take responsibility, don't ever use this service, will dispute charges

      Slice

      Date: 07/18/2024

      Hi ********! We are deeply sorry to hear about your experience. Your satisfaction is our top priority, and we understand the frustration of not receiving your order! If there is an ongoing charge dispute, we cannot issue a refund at this stage. If you have any further questions, please send an email to ****************************************

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