Reviews

This profile includes reviews for Slice's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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  Slice

  349 5th Ave Fl 6 New York, NY 10016-5149

  
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  Slice

  902 Broadway Fl 19 New York, NY 10010-6021

  

Review Details

• Review fromJen D

  Date: 12/06/2025

  1 star
  Absolutely ******** customer service. I texted with them for an hour while they couldnt resolve an issue with the pizzeria (claiming the restaurant wasnt answering their calls), and then I called the pizzeria and resolved the issue in 5 minutes. Slice refused me a refund, credit, or anything else for the terrible experience.

• Review fromWindys P

  Date: 11/30/2025

  1 star
  We ordered pizza through the slice app and waited 4 hours before we came to the conclusion that the food was never coming. The original store wasnt answering their phone so we called Slices customer service. The first time we called they said they will contact the company and placed me on a brief hold. They came back and said that the driver said they were 5 minutes out. Which is odd because the store is only a 5 minute walk from where we ordered. We called Slices customer support again 40 minutes later and they placed us on a brief hold again to tell us that the business is not responding. I asked for a refund and they said theres nothing they can do. Ive never used a food ordering service that cannot refund a customer when a mistake is made. I wouldnt recommend slice to anybody. It seems like a scam.

  Slice

  Date: 12/04/2025

  Hi WIndys. Were truly sorry for the experience you had, this is absolutely not the level of service we want for our customers. Upon checking, our team has followed up with you by email and processed a refund for your order. They also attempted to contact the restaurant multiple times, but unfortunately, there was no answer. Because the restaurant uses its own drivers, we rely on the information they share with us, and we understand how frustrating this situation must have been, especially with the long wait and conflicting updates. If you have any questions, please reach out to us directly at **************************************** and we will assist you.

• Review fromHannah D

  Date: 11/21/2025

  1 star
  Placed an order on the ************** website which apparently routes through Slice. ******* at the store for pickup at the time we were told it would be ready, but employees said it would be 2+ more hours. Tried to cancel the order at the store; were told we had to go through Slice since it was an online order on the ************** website. Called right away, spent a long time on hold, and were told to email. A subsequent email response offered us a $10 Slice credit towards our next order. We explained (again) that we wanted a full refund since we did not receive the order. Re-emailed them several times bc they weren't responding. Eventually got a brief email full of typos with no helpful information in it, then they didn't respond after I replied to that. I ended up disputing the charge with my credit card company. Will go out of our way to avoid orders going through Slice in the future.

  Slice

  Date: 11/26/2025

  Hi ******* Were very sorry for the frustration and inconvenience you experienced with your order. Weve looked into this, but are unable to locate the order with the restaurant based on the information provided. To help us resolve this issue and investigate further, could you please send us the order number to **************************************** Once we have that, we can review the situation in detail and work toward a proper resolution. Thank you!

  Slice

  Date: 11/26/2025

  Hi ******* Were very sorry for the frustration and inconvenience you experienced with your order. Weve looked into this, but are unable to locate the order with the restaurant based on the information provided. To help us resolve this issue and investigate further, could you please send us the order number to **************************************** Once we have that, we can review the situation in detail and work toward a proper resolution. Thank you!

• Review fromMike M

  Date: 11/17/2025

  1 star
  Slice often uses drivers they have no connection with or outside their network and feel like they arent responsible for the poor service that driver provides.

  Slice

  Date: 11/24/2025

  Hi ****. Thank you for your feedback. Some restaurants on our platform use their own drivers or third-party delivery partners, but we still want every order to arrive on time and in good condition. Even when the driver isnt part of our direct network, we work with the restaurant to address any issues that come up. We provide an estimated delivery time based on the drivers availability and scheduling, ensuring that the restaurants are informed about when a driver will arrive for pickup. If you have any inquiries or concerns, please reach out to us at **************************************** and we will assist you.

• Review fromDamion L

  Date: 10/03/2025

  1 star
  ***** this company. I ordered food using their webpage. Got charged for my food and It never arrived. I get to be punished for the failure of their driver, by having to spend even more money to get food and wait roughly a week to get any compensation. Instead of offering to have the food reordered, they just said "Sorry we can give you a refund, we can't do anything else. Which is factually incorrect. They have the order, they have the address the food was going to. They SHOULD have reordered the food and footed the bill themselves since it was their mistake. They do not care about the customer base, only the money they can get. Avoid at all costs.

  Slice

  Date: 10/12/2025

  Hi ******. We are truly sorry for the frustration and inconvenience youve experienced with your order. We understand how disappointing it is not to receive your food. Our platform partners with third-party delivery services to fulfill orders. Once an order is marked as undeliverable or voided, whether due to a delivery failure or other issue, we unfortunately do not have the ability to reassign a new driver to the same order. This is a technical limitation of the system we use with our delivery partners. Any redelivery would require the store to receive a brand-new order and ticket, which would also initiate a new delivery request through the third-party network. We would like you to know that were actively working to improve these systems to prevent similar issues in the future. Please do not hesitate to contact us at *************************************** or the Customer Support Team if you have any additional inquiries or concerns.

  Slice

  Date: 10/12/2025

  Hi ******. We are truly sorry for the frustration and inconvenience youve experienced with your order. We understand how disappointing it is not to receive your food. Our platform partners with third-party delivery services to fulfill orders. Once an order is marked as undeliverable or voided, whether due to a delivery failure or other issue, we unfortunately do not have the ability to reassign a new driver to the same order. This is a technical limitation of the system we use with our delivery partners. Any redelivery would require the store to receive a brand-new order and ticket, which would also initiate a new delivery request through the third-party network. We would like you to know that were actively working to improve these systems to prevent similar issues in the future. Please do not hesitate to contact us at *************************************** or the Customer Support Team if you have any additional inquiries or concerns.

  Slice

  Date: 10/12/2025

  Hi ******. We are truly sorry for the frustration and inconvenience youve experienced with your order. We understand how disappointing it is not to receive your food. Our platform partners with third-party delivery services to fulfill orders. Once an order is marked as undeliverable or voided, whether due to a delivery failure or other issue, we unfortunately do not have the ability to reassign a new driver to the same order. This is a technical limitation of the system we use with our delivery partners. Any redelivery would require the store to receive a brand-new order and ticket, which would also initiate a new delivery request through the third-party network. We would like you to know that were actively working to improve these systems to prevent similar issues in the future. Please do not hesitate to contact us at *************************************** or the Customer Support Team if you have any additional inquiries or concerns.

• Review fromMargaret P

  Date: 09/25/2025

  1 star
  If I could leave 0 stars I would. They were recommended by a former restaurant owner. We have not received any orders. So Im paying for nothing. When I brought this up to them, asking to shut down my account they have been completely **** When I finally got someone to answer the phone (good luck with that) she was extremely rude. NOT WORTH YOUR TIME OR MONEY

  Slice

  Date: 10/02/2025

  Hi ********, were truly sorry to hear about your experience. This is not the level of service we want for our customers, and we regret that you felt unsupported. Please know our team does its very best to help with every situation, and wed appreciate the opportunity to review this further. If you could reach out to us at *************************************** with your account and order details, well be able to follow up.

  Slice

  Date: 10/02/2025

  Hi ********, were truly sorry to hear about your experience. This is not the level of service we want for our customers, and we regret that you felt unsupported. Please know our team does its very best to help with every situation, and wed appreciate the opportunity to review this further. If you could reach out to us at *************************************** with your account and order details, well be able to follow up.

• Review fromGarrett G

  Date: 09/13/2025

  1 star
  Id give 0 stars. extremely poor customer service. ordered pizza through the app, was never delivered despite multiple calls to restaurant and customer service of **********************. No action on either party and slice denies a refund. no food, no explanation from the service i used to order the pizza. DO NOT USE SLICE or be robbed doing so

  Slice

  Date: 09/21/2025

  Hi *******, we sincerely apologize for the experience you had. Our team reached out to you via email, investigated the matter, and issued a full refund for your order. We regret the inconvenience caused and appreciate your patience as we worked to resolve this for you.

• Review fromEdward O

  Date: 08/23/2025

  1 star
  ******** app and company. App makes numerous mistakes **** customer service reps ******** and say it's your fault and not the apps. Would never use or recommend again.

  Slice

  Date: 08/26/2025

  Hi ******. Upon checking into the system, our technical team has thoroughly reviewed your order and confirmed that it was placed using a different email address and was set for ASAP rather than a scheduled time. We understand how this situation may have caused confusion or inconvenience, and as a token of our goodwill, our team provided you with a $10 Slice Credit to your account and sent an email with more details. Please do not hesitate to contact our Customer Support Team if you have any additional inquiries or concerns.

• Review fromKR W

  Date: 08/15/2025

  1 star
  DO NOT USE THIS APP. They are worthless and provide no service. They won't deliver as expected and no refund will be given.

  Slice

  Date: 08/17/2025

  Hi *****. Thank you for sharing your feedback, and please accept our sincere apologies for the experience you had. After reviewing our system, our team located your order and has already reached out to you via email, providing a $15 credit as a gesture of goodwill for the inconvenience caused. Please do not hesitate to contact us or the Customer Support Team if you have any additional inquiries or concerns.

• Review fromMichael H

  Date: 08/01/2025

  1 star
  ******** customer service. Would give zero stars if possible. Ordered an item and was told it wasnt available when I picked up at the restaurant. They substituted with a cheaper item that was horrible! Spent over an hour with Slice customer support. Three different agents, each ended the conversation without resolving my issue. Unprofessional. Scam! Do not use this service/app. ************** Eats 1000% better customer.

  Slice

  Date: 08/17/2025

  Hi *******. Thank you for your review, and we sincerely apologize for the inconvenience you experienced. We can confirm that our team has already reached out to you via email and provided a $10 Slice Credit as a gesture of goodwill, and this credit will be automatically applied to your next logged-in order within ******************************************* concerns, please feel free to reach out to us anytime.