Reviews

This profile includes reviews for Slice's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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  Slice

  349 5th Ave Fl 6 New York, NY 10016-5149

  
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  Slice

  902 Broadway Fl 19 New York, NY 10010-6021

  

Review Details

• Review fromDamion L

  Date: 10/03/2025

  1 star
  ***** this company. I ordered food using their webpage. Got charged for my food and It never arrived. I get to be punished for the failure of their driver, by having to spend even more money to get food and wait roughly a week to get any compensation. Instead of offering to have the food reordered, they just said "Sorry we can give you a refund, we can't do anything else. Which is factually incorrect. They have the order, they have the address the food was going to. They SHOULD have reordered the food and footed the bill themselves since it was their mistake. They do not care about the customer base, only the money they can get. Avoid at all costs.

  Slice

  Date: 10/12/2025

  Hi ******. We are truly sorry for the frustration and inconvenience youve experienced with your order. We understand how disappointing it is not to receive your food. Our platform partners with third-party delivery services to fulfill orders. Once an order is marked as undeliverable or voided, whether due to a delivery failure or other issue, we unfortunately do not have the ability to reassign a new driver to the same order. This is a technical limitation of the system we use with our delivery partners. Any redelivery would require the store to receive a brand-new order and ticket, which would also initiate a new delivery request through the third-party network. We would like you to know that were actively working to improve these systems to prevent similar issues in the future. Please do not hesitate to contact us at *************************************** or the Customer Support Team if you have any additional inquiries or concerns.

  Slice

  Date: 10/12/2025

  Hi ******. We are truly sorry for the frustration and inconvenience youve experienced with your order. We understand how disappointing it is not to receive your food. Our platform partners with third-party delivery services to fulfill orders. Once an order is marked as undeliverable or voided, whether due to a delivery failure or other issue, we unfortunately do not have the ability to reassign a new driver to the same order. This is a technical limitation of the system we use with our delivery partners. Any redelivery would require the store to receive a brand-new order and ticket, which would also initiate a new delivery request through the third-party network. We would like you to know that were actively working to improve these systems to prevent similar issues in the future. Please do not hesitate to contact us at *************************************** or the Customer Support Team if you have any additional inquiries or concerns.

  Slice

  Date: 10/12/2025

  Hi ******. We are truly sorry for the frustration and inconvenience youve experienced with your order. We understand how disappointing it is not to receive your food. Our platform partners with third-party delivery services to fulfill orders. Once an order is marked as undeliverable or voided, whether due to a delivery failure or other issue, we unfortunately do not have the ability to reassign a new driver to the same order. This is a technical limitation of the system we use with our delivery partners. Any redelivery would require the store to receive a brand-new order and ticket, which would also initiate a new delivery request through the third-party network. We would like you to know that were actively working to improve these systems to prevent similar issues in the future. Please do not hesitate to contact us at *************************************** or the Customer Support Team if you have any additional inquiries or concerns.

• Review fromMargaret P

  Date: 09/25/2025

  1 star
  If I could leave 0 stars I would. They were recommended by a former restaurant owner. We have not received any orders. So Im paying for nothing. When I brought this up to them, asking to shut down my account they have been completely **** When I finally got someone to answer the phone (good luck with that) she was extremely rude. NOT WORTH YOUR TIME OR MONEY

  Slice

  Date: 10/02/2025

  Hi ********, were truly sorry to hear about your experience. This is not the level of service we want for our customers, and we regret that you felt unsupported. Please know our team does its very best to help with every situation, and wed appreciate the opportunity to review this further. If you could reach out to us at *************************************** with your account and order details, well be able to follow up.

  Slice

  Date: 10/02/2025

  Hi ********, were truly sorry to hear about your experience. This is not the level of service we want for our customers, and we regret that you felt unsupported. Please know our team does its very best to help with every situation, and wed appreciate the opportunity to review this further. If you could reach out to us at *************************************** with your account and order details, well be able to follow up.

• Review fromGarrett G

  Date: 09/13/2025

  1 star
  Id give 0 stars. extremely poor customer service. ordered pizza through the app, was never delivered despite multiple calls to restaurant and customer service of **********************. No action on either party and slice denies a refund. no food, no explanation from the service i used to order the pizza. DO NOT USE SLICE or be robbed doing so

  Slice

  Date: 09/21/2025

  Hi *******, we sincerely apologize for the experience you had. Our team reached out to you via email, investigated the matter, and issued a full refund for your order. We regret the inconvenience caused and appreciate your patience as we worked to resolve this for you.

• Review fromEdward O

  Date: 08/23/2025

  1 star
  ******** app and company. App makes numerous mistakes **** customer service reps ******** and say it's your fault and not the apps. Would never use or recommend again.

  Slice

  Date: 08/26/2025

  Hi ******. Upon checking into the system, our technical team has thoroughly reviewed your order and confirmed that it was placed using a different email address and was set for ASAP rather than a scheduled time. We understand how this situation may have caused confusion or inconvenience, and as a token of our goodwill, our team provided you with a $10 Slice Credit to your account and sent an email with more details. Please do not hesitate to contact our Customer Support Team if you have any additional inquiries or concerns.

• Review fromKR W

  Date: 08/15/2025

  1 star
  DO NOT USE THIS APP. They are worthless and provide no service. They won't deliver as expected and no refund will be given.

  Slice

  Date: 08/17/2025

  Hi *****. Thank you for sharing your feedback, and please accept our sincere apologies for the experience you had. After reviewing our system, our team located your order and has already reached out to you via email, providing a $15 credit as a gesture of goodwill for the inconvenience caused. Please do not hesitate to contact us or the Customer Support Team if you have any additional inquiries or concerns.

• Review fromMichael H

  Date: 08/01/2025

  1 star
  ******** customer service. Would give zero stars if possible. Ordered an item and was told it wasnt available when I picked up at the restaurant. They substituted with a cheaper item that was horrible! Spent over an hour with Slice customer support. Three different agents, each ended the conversation without resolving my issue. Unprofessional. Scam! Do not use this service/app. ************** Eats 1000% better customer.

  Slice

  Date: 08/17/2025

  Hi *******. Thank you for your review, and we sincerely apologize for the inconvenience you experienced. We can confirm that our team has already reached out to you via email and provided a $10 Slice Credit as a gesture of goodwill, and this credit will be automatically applied to your next logged-in order within ******************************************* concerns, please feel free to reach out to us anytime.

• Review fromJenna H

  Date: 04/20/2025

  1 star
  I placed an order and went to the restaurant to pick it up at the time it should have been done. Get there and slice never even contacted the restaurant to give them my order. As I am standing there, in an empty restaurant, I start getting texts from slice saying the restaurant is busier then usual and order is delayed. Lie. I then get another text saying the restaurant cancelled my order. Another lie. I call slice, as I am standing in the restaurant, and they try to feed me the same bs and take zero accountability. Do not use the app to order food.

  Slice

  Date: 04/24/2025

  Hi *****. Thank you for your feedback, and we're truly sorry to hear about your experience. After reviewing the details in our system, it appears that the restaurant was unresponsive to our teams attempts to confirm and fulfill the order. As a result, the order had to be canceled. Please reach us at *************************************** if you have any further questions or concerns.

• Review fromVikki T

  Date: 04/17/2025

  1 star
  Slice is the worst app!! I deleted it and will never use it again. I ordered a pizza online told them to leave it at my front door sat down watching the rest of my movie and watching the app which is telling me its being prepared. Its being prepared meanwhile it was delivered. No knock at the door no nothing so was ice cold with ants in it when asked slice why their app is broken. Why I got no information saying it was delivered, they just said oh well, sorry. !!! Well Im sorry too. You just lost a customer.

  Slice

  Date: 04/19/2025

  Hi *****. Thank you for your feedback, and we are very sorry to hear about your experience. Upon checking into the system, our team reached out to you via email, provided you with a partial refund, and a $10 credit on your future order as an apology. Please do not hesitate to contact us at *************************************** or the Customer Support Team if you have any additional inquiries or concerns.

• Review fromLarry W

  Date: 04/08/2025

  1 star
  Ordered delivery and app switched to pickup. **************** *** was completely unwilling to help. I have been using the app for a few months, 4 orders maybe, and this is the second issue with no resolution and what appears to be no cares given from customer service. I do not suggest.

  Slice

  Date: 04/12/2025

  Hi *****! Thank you for reaching out, and Im really sorry to hear about the experience you had with your recent order. The app does not automatically change order settings, such as delivery or pickup, these options need to be manually selected by the customer during the ordering process. We understand how frustrating it can be when an order doesnt go as planned, and I apologize if it felt like your concerns werent fully addressed at the time. If you have any questions or need help with anything else, please reach out to us at **************************************** and we will further assist you.

• Review fromLaura A

  Date: 04/03/2025

  1 star
  I ordered a pizza and it was delivered to the wrong address, when I contacted Slice, the *** acted like it was my fault for not noting in the instructions to be sure to not leave the pizza at the wrong address-duh. I got a refund but the *** acted like he was doing me a favor. I wont use their service again and will be sure to post reviews of this transaction everywhere.

  Slice

  Date: 04/09/2025

  Hi *****! Thank you for sharing your experience, and we're truly sorry for the inconvenience youve encountered. We understand how frustrating this situation must have been, and we sincerely apologize if the communication with our team didnt meet your expectations. We'd like to follow up on this matter directly and make things right for you, so please expect an email from us shortly.