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Internet Services

Slice
BBB accredited business seal
BBB Accredited BusinessB Rated by BBB

Reviews

This profile includes reviews for Slice's headquarters and its corporate-owned locations. To view all corporate locations, see

Find a Location

Slice has 2 locations, listed below.

*This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

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    • Slice

      349 5th Ave Fl 6 New York, NY 10016-5149

      BBB accredited business seal

    • Slice

      902 Broadway Fl 19 New York, NY 10010-6021

      BBB accredited business seal

    Customer Review Ratings

    1.03

    Average of 122 Customer Reviews

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    Review Details

    • Ashley V.

      Date: 11/29/2022

      Can I give 0 stars? Absolute worst customer service. I tried speaking with the supervisor. We called Slice since it had been awhile since our pizza was delivered, I checked my app and it said the pizza was ready for pickup but I had wanted delivery. We called Slice per the email and the man on the phone said it was for delivery and he didnt know why it said pick up. I then called the restaurant and their manager got on the phone with the same guy. He stated that we never spoke to him. Which was a flat out lie. I called him back and he said he could not offer a refund even though I wanted to cancel the order. He said the restaurant gets paid directly so there was nothing he could do.

    • Ashley C

      Date: 11/28/2022

      Used Slice last night for the first time and received cold wet food that the so called driver left outside in the pouring rain. Called the restaurant *** **** and they would not help me and told me to call slice customer service. So I called slice and didn't get anywhere but left with cold wet food?!?

      Slice

      Date: 01/03/2023

      Hi ******, we are sorry to hear about the improper delivery experienced! We had this case escalated and a follow up regarding this case was made from us to make things right. However, if there is anything we might have missed please reach us out at ****************************************

    • Sandra B

      Date: 11/17/2022

      Zero stars. They robbed me. Never delivered anything, insisted it was delivered, never refunded me despite several attempts to get a refund on my part. First and last time using this awful service. Do yourself a tremendous favor and do not give this app your business. Because the bottom line is they will deliver nothing and keep your money.

      Slice

      Date: 12/05/2022

      Hi ******, we are sorry to hear about the issue you faced! We had checked from our end and your last order with us was refunded successfully. However, if that was not the case or there is anything else we can help with feel free to reach us out at ****************************************

      Slice

      Date: 01/23/2023

      Hi ******, we are sorry to hear about the issue you faced! We had checked from our end and your last order with us was refunded successfully. However, if that was not the case or there is anything else we can help with feel free to reach us out at ****************************************

    • Quanika H

      Date: 11/03/2022

      Like everyone else said, order wasnt delivered and when I reached out to customer service, the assistance was not there. I have to wait until tomorrow for a resolution, but Slice didnt wait until tomorrow to take my money. Never again.

      Slice

      Date: 11/15/2022

      Hi *******, we are sorry to hear about the issues you had faced! We had checked this case from our end and we were notified that the restaurant had contacted you directly to resolve this issue and make things right. However, if there is any further assistance needed from our end please do not hesitate to reach us out with further details at ***************************************

    • Gene S

      Date: 11/02/2022

      Had to order through the Slice app. ***** never arrived. They said the restaurant said it was delivered, and sided with them. Total scam.

      Slice

      Date: 11/23/2022

      Hi ****, we are sorry to hear that you feel this way. We had checked our records and the preparation and delivery of your order with us was confirmed a few times by our restaurant partner as completed. As delivery is handled directly by the restaurant in this case, we are not able to proceed with adjustments without their authorization. Nevertheless, if there is anything we have missed about this case please feel free to share that with us at ****************************************

    • Amy C

      Date: 10/25/2022

      Poor delivery service. No intention of really making it right even when it's all on them. But please don't hold your local pizzerias accountable. Share your experience with them and let them decide how important it is that their customers are satisfied with all phases ...from the time it's ordered to the first delicious cheesey bite. Slice doesn't seem to care much about my experience. I'd venture to guess from the other reviews that I'm the rule. Not the exception.

      Slice

      Date: 11/04/2022

      Hi ***, we are sorry to hear about any unpleasant experience you had faced! The delivery is handled mostly by our restaurant partners and for any order issues we always do our best to communicate that with them and try to make things right. Nevertheless, if that was not your experience we would like to get more insight and try to make things right. As such please feel free to share with us further details at *************************************** and we will connect.

    • JOSHUA W.

      Date: 10/22/2022

      Please don't order from this app. Placed an order on this app, waited 2 hours but never received my order. Told me that I would not be able to get a refund. The purchase amount including the taxes was $45.12. I've lost this much to this app. They will be hearing from ***** *** *** **** soon.

      Slice

      Date: 11/04/2022

      Hi ******, we are sorry to hear your order was not delivered! We would like to get more details regarding this and take a closer look. Please share with us further details at *************************************** and we'll look into this.

    • Catherine A

      Date: 10/18/2022

      I used this delivery platform numerous times. The one time there was an issue with my order they did not nothing to make it right. They are in partnership with the restaurant in question so they could care less about me. The restaurant delivered part of someone else's order to me. The restaurant was incredibly rude and refused to correct it or issue a refund. The response I received from Slice.com was that the restaurant management says they sent me the correct order. End of story. Slice.com does not value it's customers. Do not waste your money utilizing their services. You should be able to leave zero stars in your reviews.

      Slice

      Date: 11/04/2022

      Hi *********, we are sorry to hear about your order issues! The delivery is mostly handled by our restaurant partners as such we always check in with them for any issue. However, we would like to take another look at the issue you faced and get more insight. Please share with us further details at *************************************** and we will connect.

    • Linda W

      Date: 10/11/2022

      Please dont order order from SLICE. The order will never come!!

      Slice

      Date: 10/12/2022

      We are sorry to hear that you did not receive your order! We'd like to take a closer look at what went wrong here, so please share with us further details at *************************************** and we'll look into this for you.

    • Janice M

      Date: 10/01/2022

      Did not get order from slice. They told me refund would be processed in 3-5 business days and no sooner because of a banking policy. There is no banking policy prohibiting a refund sooner than 3-5 business days. Never order with anyone using Slice.

      Slice

      Date: 10/05/2022

      Hi ******, we are sorry to hear about any miscommunication. Once a refund is processed the usual time frame for the funds to become available is within 3 to 5 business days but for the exact time frame that does depend on the bank provider. Nevertheless, we'd like to take a closer look into your experience and provide more insight, please share with us further details at *************************************** and we'll connect.

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