Complaints

This profile includes complaints for Slice's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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  Slice

  349 5th Ave Fl 6 New York, NY 10016-5149

  
• 

  Slice

  902 Broadway Fl 19 New York, NY 10010-6021

  

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:11/09/2025

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Placed an order from ****** Pizzeria in ******, **. Within minutes of doing so, several other food charges were made to my credit card. In ******** and ********. We are not located in either of those states. While the charges were taken care of by our credit card company, this is totally unacceptable. I will NEVER order using Slice again. We finally had the last charge taken off. I went online immediately to chat and complain but nothing was ever done.

  Business Response

  Date: 11/09/2025

  Hi *****. Thank you for reaching out to us and we are sorry to hear that. After carefully reviewing our records, we were able to locate the order you mentioned, along with a few other orders placed under your account. However, we noticed that the other transactions were made using different credit card details than the ones used for the order at *********** Caf. Based on our findings, there were no duplicate or related charges processed on our side. Everything in our system appears to be in order, and your account has already been permanently deleted from our platform and internal systems for security reasons. At this point, the best next step would be to contact your bank or card provider directly so they can review the payment activity and provide further clarification. Theyll have full visibility into your account transactions and will be able to confirm whether any additional action is needed on their end. We truly understand how frustrating and concerning this situation can be, and were very sorry for any confusion or inconvenience it may have caused. Please dont hesitate to reach back out if you need any additional details.

• Initial Complaint

  Date:11/04/2025

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Slice, a third-party food delivery platform, charged me $70 for an order quoted for delivery in 40 minutes to an hour, but it arrived two hours late with no updates or communication.When the driver finally claimed to have arrived, I was forced to leave my shower and go to the hotel lobby, only to find no one there. The entire experience was unprofessional and unacceptable.I have made repeated attempts to contact Slice for a refund, but their calls go unanswered, chat support takes hours, and when I finally reached someone, I was told they needed to call the restaurant because the manager isnt in. Slice had no problem taking my paymentthey should not need a manager to return it.Their customer service has been unresponsive, dismissive, and disrespectful of my time and money. I am requesting a full refund of $70 and assurance this issue will be addressed to prevent similar treatment of other customers.

  Business Response

  Date: 11/05/2025

  Hi *****. We are very sorry to hear about your experience. Weve carefully reviewed your concern and, upon checking into the system, the appropriate team has forwarded the matter to the restaurants management team, as they are the ones authorized to make decisions regarding order disputes and refunds. After investigating the situation, the restaurant informed us that the delivery driver made three separate attempts to deliver your order and also tried to contact you during that time. Please note that, for security and operational reasons, delivery drivers are not permitted to go up to individual rooms or units. They are only allowed to hand the order directly to the customer in person or leave it at the designated area, typically the lobby or reception, of the provided address. Since the order was fully prepared and the delivery was carried out to the address provided in your order details, the restaurant determined that its service obligations were fulfilled. For this reason, they unfortunately did not approve a refund for this transaction. We understand that this may not be the outcome you were hoping for, and we truly appreciate your understanding in this matter. If you have any additional questions or concerns, please dont hesitate to reach out to us at **************************************** and we will assist you.

• Initial Complaint

  Date:10/24/2025

  Type:Sales and Advertising Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I have not used slicelife in over a year, but I do have an account with them. I had a charge of almost 40 dollars from slice life used at a pizzeria. I had to contact the company 3 times over 3 weeks to inquire about any updates about the investigation-there was never any follow up from the high **** Each time I contacted the representative the information provided to me changed. Different names, different dates, and different circumstances. FInally a higher up emailed me after I said I was reporting to the BBB, and claimed the information from my card was entered manually and the fraud was not on there end. I do not carry a physical card with me ( I only use tap or cash) and there were no other charges on my account outside of the charge from slice. I asked for the information from their investigation because it seemed highly unlikely that someone would go to my house, steal my card, place a 30-something dollar pizza order and then return it. I still have yet to hear back and its been almost 2 weeks. My account information was compromised on Slice's end

  Business Response

  Date: 10/25/2025

  Hi there, thank you for reaching out and we are sorry for the inconvenience. Upon checking into the system, our team sent you an email with more details. Please rest assured that your account has not been compromised on our side. The account in question was created using the Continue with ****** sign-in option, which means that only someone with access to your linked ****** account would be able to log in. If any unauthorized access occurred, it would have originated outside of our system. To help safeguard your information, we strongly recommend reviewing the security settings of your ****** account and any other platforms where you may have used the same login credentials. Update your passwords, enable two-factor authentication whenever possible, and regularly monitor your accounts for unusual activity. If youve noticed any unauthorized transactions, please reach out to your bank right away. They can cancel the affected card, investigate the charges, and guide you through any additional steps to protect your financial information. We understand how concerning this situation can be and want to assure you that this did not occur on our end. Please do not hesitate to contact us at *************************************** or the Customer Support Team if you have any additional inquiries or concerns.
  
  

  Customer Answer

  Date: 11/06/2025

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID# ********, and have determined that my complaint has NOT been resolved because:

  I have requested all of the information the business has from the investigation and they still have not provided me with anything. They only said it wasnt on there need. 

   

   

   

   

  In order for the BBB to appropriately process your response, you MUST answer the question above.

  
  Sincerely,
  
  ******** ********* ******
  
  
  
  
   
  

• Initial Complaint

  Date:10/20/2025

  Type:Delivery Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I placed an order on the Slice App from Leones on October 14th, 2025 - this was placed at 6:34pm with a ***** minute delivery window. Our order was picked up by the driver at 7:12pm. After several attempts to reach the driver and almost 45 minutes in chat with a customer service **** neither of us could get a hold of the driver. The app provides in real time tracking - the customer service *** was not able to provide any details as to when my order would arrive or why it was late - just that it would be there shortly. The order finally arrived at 8:04pm - our burgers and fries were cold and soggy, the calzone was cold, and salads were wilted as they were all in one bag. I reached out to customer service on two separate occasions requesting a full refund for this order due to the quality of food, lack of customer service, and late order. I received a $7.00 credit to which I ***lied did not suffice. I am seeking a full refund.

  Business Response

  Date: 10/21/2025

  Hi *******, thank you for reaching out. I sincerely apologize for the inconvenience you experienced with Order #********* from ******************* We understand how disappointing it is when expectations are not met, and I truly regret any frustration this situation may have caused. Upon reviewing your case, our Customer Support Team issued a $29.76 refund, and you were informed via chat, and also provided an additional $7 Slice credit for a future order via email. Since this was a third-party driver delivery, our team followed the established policy for such cases and processed a partial refund accordingly. Once again, apologies for the inconvenience. If you have any further questions or concerns, please dont hesitate to reach out to us at *************************************** or contact our Customer Support Team directly.

  Customer Answer

  Date: 10/22/2025

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID# ********, and have determined that my complaint has NOT been resolved because:

  [Your Answer Here]

  Hello,

  I assume our chats are recorded and monitored - your application utilizes those third party vendors to deliver. 
  

  I was chatting with a representative for over 45 minutes - not only was the representative not able to provide me with details on where my order was, they were also not able to reach the driver. 
  

  This is completely unacceptable. Our entire order was cold/soggy.. inedible.

  As initially requested, I am seeking a full refund for this order.  

   

  In order for the BBB to appropriately process your response, you MUST answer the question above.

  
  Sincerely,
  
  ******* *****
  
  
  
  
   
  

  Business Response

  Date: 10/30/2025

  Hi *******. Thank you for reaching out, and were very sorry to hear about your experience. After reviewing your order, we can confirm that our team issued a $29.76 refund as an apology for the delay. As we partner with a third-party delivery company, our team made every effort to contact the assigned driver regarding your order. In addition, our escalation team added a $7 Slice credit to your account for a future order and sent you an email with more details on October 15th. If you have any further questions or concerns, please dont hesitate to contact us at *************************************** or reach out to our Customer Support Team.
  

  Customer Answer

  Date: 11/07/2025

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID# ********, and have determined that my complaint has NOT been resolved because:

  [Your Answer Here]

   

   This response does not respond to my original complaint. The response from the business is exactly the same as the original response. 

   

   

  In order for the BBB to appropriately process your response, you MUST answer the question above.

  
  Sincerely,
  
  ******* *****
  
  
  
  
   
  

• Initial Complaint

  Date:10/16/2025

  Type:Delivery Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I was charged for tow orders that I never ordered or received I live 300 miles from where the pizza is

  Business Response

  Date: 10/16/2025

  Hi ***. Thank you for reaching out. Our Technical Team has completed a thorough review of your case. After carefully analyzing system logs and account activity, we found no irregularities on our end. Also, our team sent you an email with more details about this situation. Wed like to note that your Slice account was created using the Continue with ****** login method. This means that only someone with access to your associated ****** account can log into **********************. For your security, we recommend reviewing your ****** account activity, updating your password, and ensuring its protected on all third-party platforms. As an additional precaution, weve removed all saved payment methods from your Slice account. If you suspect that your card may have been used without your authorization, we strongly recommend contacting your bank right away. They will be able to investigate the matter and take any necessary steps to protect your financial information. We truly apologize for any concern or inconvenience this may have caused. If you have any further questions or need assistance, feel free to reach out at *********************************************************************. 

  Customer Answer

  Date: 10/22/2025

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID# ********, and have determined that my complaint has NOT been resolved because:

  [Your Answer Here]

   I never heard from them

   

   

   

  In order for the BBB to appropriately process your response, you MUST answer the question above.

  
  Sincerely,
  
  *** *****
  
  
  
  
   
  

  Business Response

  Date: 11/09/2025

  Hi ***. Thank you for reaching back. Upon checking into the system, our team previously sent an email to ****************** on September 20th regarding this matter. Please check your inbox (and spam or junk folder, just in case) for our email. They mentioned to you that our Technical Team has thoroughly reviewed your case, and after a detailed analysis of the logs, they have confirmed that no irregularities were detected on our end. Your Slice account is created with the social login "Continue with ******** so only people who have access to a ****** account can access this account as well. Please secure your account on third-party websites and change your password. We also deleted the payment methods from your Slice account. If there is any suspicion that someone may be using your card without authorization, please contact your bank immediately. The bank can provide the necessary support to investigate any potential fraudulent activity and take appropriate actions to secure the account. Please do not hesitate to contact us at *************************************** or the Customer Support Team if you have any additional inquiries or concerns.

  Customer Answer

  Date: 11/10/2025

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID# ********, and have determined that my complaint has NOT been resolved because:

  [Your Answer Here]

   I never even received the food 

   

   

   

  In order for the BBB to appropriately process your response, you MUST answer the question above.

  
  Sincerely,
  
  *** *****
  
  
  
  
   
  

• Initial Complaint

  Date:10/02/2025

  Type:Sales and Advertising Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I am writing to formally request a full refund of $46.06 for an order placed through the Slice On 9/19/2025 , that was never received or picked up, despite multiple attempts to resolve the issue directly with Slices customer service.The order was placed with ************* (******************************). My boyfriend arrived at the restaurant a few minutes before the scheduled pickup time, only to be told there was no order ready or available for us. As a result, I immediately canceled the order. Despite this, Slice continues to deny my refund, stating the food had already been prepared and the funds were allocated accordingly.However, I have personally contacted ************, and their staff confirmed they had no record of our information and mentioned this type of issue has occurred frequently with Slice. The restaurant staff also stated that Slice never reached out to them regarding our specific order.The bottom line is:The order was never prepared,The food was never received, and The order was promptly canceled.According to the Michigan Consumer Protection Act, it is unlawful to retain payment for goods or services that were never rendered or were part of a canceled transaction.I am respectfully requesting a full refund of $46.06 to my original payment method. Thank you for your time and attention to this matter.-***** ******

  Business Response

  Date: 10/02/2025

  Hi *****, thank you for reaching out. We sincerely apologize for the inconvenience you experienced with your order. We completely understand how frustrating this must have been for you. Upon reviewing the situation in our system, our team carefully looked into the matter and followed up with you via email, providing a full refund to resolve the issue. We truly value your patience and understanding, and we appreciate the opportunity to make this right. Please dont hesitate to reach back out if theres anything further we can do to assist you.

  Customer Answer

  Date: 10/07/2025

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me and the matter has been resolved.
  
  Sincerely,
  
  ***** ******
  
  
  
   
  
  

• Initial Complaint

  Date:09/29/2025

  Type:Delivery Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On September 26th 2025 I used the slice app to place an order. THe following day I looked at my bank account and there were two charges from slice on my card. When I contacted slice they told me the delivery fee was adjusted to add an additional $2 to the delivery fee. I didn't agree to this at the time and likely would have ordered elsewhere considering I am down the street. Slice told me they will allow up to 50% of your subtotal to be added AFTER you use their service and agree to a payment amount. When I asked for this in writing I was denied and told that it wasn't a policy they have in writing it is just what they allow. That is unacceptable and I think they want me to forget about it because it is only $2.00 but it is that they can just charge you at all whatever they want up to 50% after you place your order

  Business Response

  Date: 09/29/2025

  Hi ******. Were very sorry for the confusion and frustration regarding your recent order with ************ Pizza & Pasta, and we understand how upsetting unexpected charges can be. Please know that stores have the ability in their system to make adjustments after an order is placed, typically for things like special instructions, extra items, or other modifications noted by the customer. In this case, the delivery fee adjustment was applied through the system after the order was completed. We inform stores to either call the customer directly or contact our support team so we can reach out to the customer before applying any adjustments. Unfortunately, this did not happen in your experience, and we sincerely apologize for that oversight. We understand this was not communicated clearly at the time, and we sincerely apologize for the lack of clarity. We appreciate your understanding as we work to improve the experience. Please do not hesitate to contact us at *************************************** or the Customer Support Team if you have any additional inquiries.

  Customer Answer

  Date: 10/02/2025

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID# ********, and have determined that my complaint has NOT been resolved because:

  [Your Answer Here]

  I am due a refund. 

   

   

   

   

  In order for the BBB to appropriately process your response, you MUST answer the question above.

  
  Sincerely,
  
  ****** ********
  
  
  
  
   
  

  Business Response

  Date: 10/11/2025

  Hi ******, thank you for reaching back. We reviewed the situation one more time, and just to be clear, the stores can make changes in their system after an order is placed, like adding special requests, extra items, or other notes from the customer. In this case, the delivery fee was changed after the order was completed since your address was a bit far from their location, but they still confirmed to deliver it. In this situation, we refunded the extra charge $2.13 (along with the tax) from your order. The money will be back in your bank account in 3-5 business days, depending on your bank provider. Also, we ask stores to either call the customer or contact our support team so we can let the customer know before making any changes. Sadly, that didnt happen with your order, and were sorry for the confusion. Please do not hesitate to contact us at ********************************************************************* or the Customer Support Team if you have any additional questions. 
  

  Customer Answer

  Date: 10/21/2025

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me and the matter has been resolved. Unfortunately, stating that my home is far from the business is false because it is only 2 miles. Additionally, the business has not in the past or since this incident, charged a higher delivery fee on other separate orders as we are a multi unit home. 
  
  Sincerely,
  
  ****** ********
  
  
  
   
  
  

• Initial Complaint

  Date:09/03/2025

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I ordered two pizzas through the Slice app on September 1, 2025 at 9:16 pm. The tracker in the app showed the progress of the order and it was eventually marked as out for delivery, with an estimated delivery time of 10:08 pm. When the pizzas never came, I contacted Slice customer service at 10:20 pm and was told the shop accepted the order and give them ***** more minutes. Contacted customer service again at 10:40 and was told the pizza shop closed for the night and I'd have to wait til morning for any resolution when the shop reopens. Contacted customer service again just after midnight on September 2, because the app showed my order falsely marked as delivered. We have a Ring doorbell, no delivery attempt was ever made. It is now 11:45 am on Sept 2 and customer service is still refusing to refund me, with the excuse that they have to talk to the owner who won't be in until tomorrow. Slice took my money and now is making every excuse not to give it back for an order that was not delivered in any respect.

  Customer Answer

  Date: 09/03/2025

  Better Business Bureau:
  
  The business has resolved my complaint ID ******** by issuing a refund.  I find that this resolution is satisfactory to me and the matter has been resolved.
  
  Sincerely,
  
  ****** *********
  
  
  
   
  
  

• Initial Complaint

  Date:08/19/2025

  Type:Delivery Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I made a purchase on their site for the restaurant Pizza Fino. I was on the checkout screen where I hit edit order. I deleted the chicken wings off my order. I changed the size of the pizza from asmall to an extra large and I only ever had one cheesecake on the order after hitting submit it reverted the order to a small pizza chicken wings and two pieces of cheesecake Making the order completely incorrect. I then called pizza fino where the manager called slice and was told that they would be refunding my order in 2 to 3 business days and now slices refusing to refund the order after I went to the restaurant and purchased the correct order with a cash transaction at the restaurant because I was told I would be getting a refund after he spoke with slice and they told him that. Then today I got an email stating that they will not be refunding the order.

  Business Response

  Date: 08/20/2025

  Hi *******. Thank you for reaching out and sharing your concerns with us. After reviewing the system, I can confirm that our team has already contacted you via email regarding this situation. As part of the resolution, a full refund has been issued for your order. Please note that depending on your bank, the funds may take 35 business days to appear in your account. I truly understand how frustrating this experience may have been, and I sincerely apologize for the inconvenience it caused. Your patience and understanding throughout this process mean a great deal to us. Please dont hesitate to reach out if you have any further questions or need additional assistance.

  Customer Answer

  Date: 08/21/2025

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me and the matter has been resolved.
  
  Sincerely,
  
  ******* *******
  
  
  
   
  
  

• Initial Complaint

  Date:08/01/2025

  Type:Delivery Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I made an order through the slice app for a delivery on a purchase total price for $24. I ordered 2 items only, that were pasta and ********** drink. Instead they sent something different and I cant drink this item. They sent a Diet Coke 20oz drink that I didnt order nor did I approve of. I paid a service fee, upcharge fee and delivery fee on the item but they refused to give me a refund for an item I didnt order. I told them I will be reporting this to the bank and better business bureau. I should be given a refund for this item I didnt order especially when I did not open it.

  Business Response

  Date: 08/09/2025

  Hi Nneka. We would like to sincerely apologize for the inconvenience you experienced with your recent order, specifically regarding the incorrect soda you received. We understand how frustrating it can be when an order does not arrive exactly as expected, and we truly regret that this occurred. We have processed a refund for the soda. Depending on your bank or card providers processing times, the refunded amount should appear in your account within 35 business days. Please note that some banks may process refunds faster, while others may take the full time frame. As a gesture of goodwill and to thank you for your understanding, we have also added a Slice credit to your account, which you can use toward a future order. Our team has sent you a separate email with all the details of your refund and the credit so you can keep them for your records. If you have any questions or need further assistance, please don't hesitate to reach out to us a *************************************** or our Customer Support Team.

  Customer Answer

  Date: 08/14/2025

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me and the matter has been resolved.
  
  Sincerely,
  
  ***** *******