Reviews

This profile includes reviews for Slice's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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  Slice

  349 5th Ave Fl 6 New York, NY 10016-5149

  
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  Slice

  902 Broadway Fl 19 New York, NY 10010-6021

  

Review Details

• Review fromCassidy J

  Date: 07/06/2024

  1 star
  Horrible customer service. If the store makes a mistake (like delivering the pizza 2 hours late), slice won't do anything about it. I'm deleting the app today.

  Slice

  Date: 07/15/2024

  Hello there! We're sorry to hear you didn't get the experience you deserve. Our team has tracked down your order and reached out to you with an email with more details!

• Review fromRunell M

  Date: 07/03/2024

  1 star
  Order a pizza using ther site/app pizza was delivered to wrong address. THEY CHARGED ME FOR THE ***** THOUGH I DIDNT RECEIVE DELIVERY. Would not refund my money though I didn't receive the food. They also said well you entered it wrong basically oh well we keeping your money. I contacted the pizzeria that made the pizza they confirmed this has happened before to other customers. And they said they told ********************** to refund my money. I CONTACTED MY BANK AND FILED A CLAIM TO TRY AND GET MY MONEY BACK AS WELL. Will not be using slice App ever again. Was told we can't give you your money back by Slice. Though I didn't get delivery of my food. Someone else took my food at the wrong address. I wvwn said to them dontnyou guys Check ID or some thing to know who you delived to is the correct person. All got was silence. I sick and don't have much money to toss around. HIGHLY DISPLEASED I HOPE I GET MY MONEY BACK 50 DOLLARS IS A LOT FOR A SINGLE *****.

  Slice

  Date: 07/15/2024

  We are truly sorry to hear about this and it is definitely not the experience we want you to have when ordering on Slice and after reviewing your interaction with our team, it seems there is an ongoing charge dispute, and we cannot issue a refund at this stage. Also, our teams have already reached out to you with an email to share the findings of our investigation.

• Review fromRobert O

  Date: 06/20/2024

  1 star
  We ordered food from a local pizzeria through the Slice app. The app showed that the order was accepted, and then being prepared, and eventually ready for pick up. The last indication came while we were standing in front of store, that was not even open, and I do not believe any longer in business. We spoke with the customer service representative from **********************, and were given an apology, but told that they cannot issue a refund until they spoke with the store. Somehow missing the point that the store was out of business. We proceeded to contact customer service again through a chat form. Again, we were told we would not be issued refund for our money, until they were able to conduct further investigations. I pointed out that their app was actually an automated live by telling us that the food was being prepared and ready given that they couldve not communicated with the store that was not even open.all this to no avail.We explained it, this could be considered ***** theft, but were only told that their policies do not allow them to immediately issue refunds for product services that were not delivered.We took video of the app lying to us with the closed store in the background. The support team did not care that we had this proof. Nor did the my seem to care that we had screen shots of our entire conversation with the representatives. Once we mentioned we had the proof, the agent terminated the chat. Should anyone desire to see the proof we collected, and to read the messages from us demonstrating that were not in any rude or disrespectful in our communication, they are available by request.

  Slice

  Date: 07/15/2024

  Hi ******! We're sorry to hear you didn't get the experience you deserve! It seems that our team found your order in the system and reached out to you via email with more details about this situation.

• Review fromMark S

  Date: 06/15/2024

  1 star
  Whoever is in charge of the slice should speak to there worker's on how they treat a customer calling. I didn't order pizza from la novas in ******* even went to the location to let them know I had not placed an order. Slice worker who I spoke to was rude and would not refund money. They had to do an investigation allegedly. They claimed that no one hacked my account. My bank credited me my money back, and had to order new bank card due to slice. If I had a negative star rating for slice, that is what they deserve.

  Slice

  Date: 07/15/2024

  Hi there! We are sorry to hear about this experience. Upon checking into the system, it seems that our team fond out what happened and reached out to you via email!

• Review fromLeigh W

  Date: 05/22/2024

  1 star
  Awful! Just Awful. Going to have to call my bank to dispute the charges. **************** was useless. Did we have pizza tonight? Nope!

  Slice

  Date: 07/15/2024

  Hi *****! We are very sorry to hear that. Upon checking into the system, our team found out what happened and reached out to you with further details via email.

• Review fromAlex W

  Date: 04/28/2024

  1 star
  Ordered mistakenly at the wrong restaurant that shares an identical name but in a city over 400 miles away. I called immediately to cancel and they claimed that the order was already prepared and the restaurant would have to agree to refund. I called the restaurant and they agreed. I called Slice back and they claimed that the restaurant told them they would not refund. I called back and they said that the order was now already made and that Id have to talk to Slice. Slice then said theyd call the restaurant and they said that they wouldnt refund. Back and forth we went. After spending 45 minutes on the phone they finally refunded my order. It didnt have to be that complicated and I would like a formal apology for the hassle which should have been an otherwise easy transaction.

  Slice

  Date: 07/17/2024

  Hi ****! We're sorry to hear you didn't get the experience you deserve, regardless of our committed effort on collaborating with our pizzeria partners to ***** you admirable and excellent service, its quite unfortunate that we didnt meet up with the supposition this time. If there's anything you'd like to add, please reach us so we can follow up!

• Review fromRose S

  Date: 04/21/2024

  1 star
  If I could give this company a negative zero I would. In life there are mistakes we all make because were human . I was up all night at a wedding , I didnt have my car for delivery so I order food. These people were the company offered cheap price so I took it. Again I made a mistake and put 3 not 36 for my address. So I called and they refused to refund me or resent another item. The driver did not verify with who ever he gave the food to just to be sure or contact me about anything. So breakfast after a wedding and a wild night was not happening for me. I am very disappointed in the service provided to me through this service. I am not a habitual customer that request refund or anything. It was my first time order and I was willing to spend my money and tip the driver on the app for doing nothing. I want a refund and I have asked and the answer was no. The women in customer service says shes transferring me to someone else and hung up the phone. She didnt even have the courtesy to transfer me . She didnt even have the professionalism to hang the situation but not only did she not have it, the company has no protocols to provide back up policies that will be able to ease the customer after calling to complain. The lady had to resort to hanging up because this company is not in business for the right reasons. I called the restaurant that made my food and thank god he understood and send me the food to the right address. This company will make restaurants look bad for this. Long story short, YOU GUYS SUCK!!

  Slice

  Date: 07/17/2024

  Hi ****! We're so sorry to hear you didn't get the support you needed. Upon checking into the system, our team has tracked down your order and reached out to you with an email with more details.

• Review fromJay S

  Date: 04/04/2024

  1 star
  . I ordered pizza from Oggis in Cambridge and Slice sent proof of delivery. To the wrong house! And they continued arguing that its the right house. I am down the cost of two pizza, delivery and tip. I have the picture of the house they delivered it to. Its not the house that was on the order.

  Slice

  Date: 07/18/2024

  Hi there! We are sorry to hear about your experience. Upon checking into the system, our team reached out to you via email with more details about this situation.

• Review fromLIAM777

  Date: 03/21/2024

  1 star
  I've been using the app for a few years with only minor issues, but this year, just after I was again entitled to a free pizza i began to have problems. I kept getting error messages when trying to sign in. I then posted a question to slice publicly on ******** about this issue, advising customer service would handle. I was then told that my account had been deleted, but NOT at Slice's request. I have asked repeatedly for a copy of the request to delete with no response. Seems like they may be running a scam; perhaps I received too many free pizzas in the past?

  Slice

  Date: 07/18/2024

  Hi ****! We appreciate you taking the time to bring this matter to our attention and we're sorry to hear about this. The account can only be deleted if you request it, meaning that no account can be deleted manually from our side. If you have any questions, feel free to reach out to ***************************************

• Review fromRanjani S

  Date: 03/21/2024

  1 star
  I order two different type of pizza when I went to check out it defaulted back to thin I made the correction the second time and made sure one was thick crust and it still defaulted back. There is definitely a program error somewhere. And I was told from the store I'm not the first customer with this issue. I was told by ********************** the error is not on there side and that I made the error as response back.

  Slice

  Date: 07/18/2024

  Hi *******! Our Technical Team investigated your case and they informed us that according to the logs, they were not able to spot any irregularities on our end. It's important to note that all items and modifications must be manually selected by you, and neither the restaurant nor we have the ability to modify them. Our team reached out to you via email with further details about this situation.