Reviews

This profile includes reviews for Slice's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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  Slice

  349 5th Ave Fl 6 New York, NY 10016-5149

  
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  Slice

  902 Broadway Fl 19 New York, NY 10010-6021

  

Review Details

• Review fromEvette T

  Date: 08/17/2024

  1 star
  Delivered my pizza to the wrong address. I called once and they said my pizza was out for delivery waited 30 minutes called back they said my pizza was delivered Still no pizza and I was told it was nothing they can do. I call thpizza place they said it was delivered. They sent another pizza to be delivered and the first time it went to the wrong address. But the new order was sloppy and no meat and not worth what I paid for and not made with care.

  Slice

  Date: 08/19/2024

  Hi Evette! We're sorry to hear you didn't get the experience you deserve. Regardless of our committed effort on collaborating with our pizzeria partners to grant you admirable and excellent service, it’s quite unfortunate that we didn’t meet up with the supposition this time. We really apologize and we’ll do our best to ensure this never happens again. We appreciate your business and hope that you will give us another opportunity to show you the level of service that we are capable of providing. Please reach us at [email protected] for any further issues or questions!
  

• Review fromCaitlin R

  Date: 07/20/2024

  1 star
  I placed an order for pizza and a grinder from a local pizzeria for delivery for 5:30 pm. We never received notification when the order wad delivered. When we checked the steps to see if it was here, we saw it had been placed on a lawn chair instead of the steps, and it had gotten soaked in the rain. I contacted Slice and originally offered a $35 refund of an $85 order. In further discussion, noting that I would not use the service again, the refund was increased to $50 but nothing more. I was told the amount was all that was allowed as their policy. I am out over $30 for food destroyed in the rain. I wont be using the service again.

  Slice

  Date: 07/28/2024

  Hi *******! We're sorry to hear you didn't get the experience you deserve. Our team has thoroughly reviewed your order and provided you with further details about the situation. If you have any further questions or need additional assistance, please do not hesitate to contact us. Your satisfaction is important to us, and we are committed to ensuring a more positive experience moving forward.

• Review fromVera B

  Date: 07/17/2024

  1 star
  Driver did not follow delivery instructions and food items were missing. **************** could not locate driver. Wont be using anymore.

  Slice

  Date: 07/18/2024

  Hi ****! We are sorry to hear about this. Upon checking into the system, it seems that you were refunded for the missing items and our appropriate team provided you with further details about this situation.

• Review fromCassidy J

  Date: 07/06/2024

  1 star
  Horrible customer service. If the store makes a mistake (like delivering the pizza 2 hours late), slice won't do anything about it. I'm deleting the app today.

  Slice

  Date: 07/15/2024

  Hello there! We're sorry to hear you didn't get the experience you deserve. Our team has tracked down your order and reached out to you with an email with more details!

• Review fromRobert O

  Date: 06/20/2024

  1 star
  We ordered food from a local pizzeria through the Slice app. The app showed that the order was accepted, and then being prepared, and eventually ready for pick up. The last indication came while we were standing in front of store, that was not even open, and I do not believe any longer in business. We spoke with the customer service representative from **********************, and were given an apology, but told that they cannot issue a refund until they spoke with the store. Somehow missing the point that the store was out of business. We proceeded to contact customer service again through a chat form. Again, we were told we would not be issued refund for our money, until they were able to conduct further investigations. I pointed out that their app was actually an automated live by telling us that the food was being prepared and ready given that they couldve not communicated with the store that was not even open.all this to no avail.We explained it, this could be considered ***** theft, but were only told that their policies do not allow them to immediately issue refunds for product services that were not delivered.We took video of the app lying to us with the closed store in the background. The support team did not care that we had this proof. Nor did the my seem to care that we had screen shots of our entire conversation with the representatives. Once we mentioned we had the proof, the agent terminated the chat. Should anyone desire to see the proof we collected, and to read the messages from us demonstrating that were not in any rude or disrespectful in our communication, they are available by request.

  Slice

  Date: 07/15/2024

  Hi ******! We're sorry to hear you didn't get the experience you deserve! It seems that our team found your order in the system and reached out to you via email with more details about this situation.

• Review fromMark S

  Date: 06/15/2024

  1 star
  Whoever is in charge of the slice should speak to there worker's on how they treat a customer calling. I didn't order pizza from la novas in ******* even went to the location to let them know I had not placed an order. Slice worker who I spoke to was rude and would not refund money. They had to do an investigation allegedly. They claimed that no one hacked my account. My bank credited me my money back, and had to order new bank card due to slice. If I had a negative star rating for slice, that is what they deserve.

  Slice

  Date: 07/15/2024

  Hi there! We are sorry to hear about this experience. Upon checking into the system, it seems that our team fond out what happened and reached out to you via email!

• Review fromLeigh W

  Date: 05/22/2024

  1 star
  Awful! Just Awful. Going to have to call my bank to dispute the charges. **************** was useless. Did we have pizza tonight? Nope!

  Slice

  Date: 07/15/2024

  Hi *****! We are very sorry to hear that. Upon checking into the system, our team found out what happened and reached out to you with further details via email.

• Review fromAlex W

  Date: 04/28/2024

  1 star
  Ordered mistakenly at the wrong restaurant that shares an identical name but in a city over 400 miles away. I called immediately to cancel and they claimed that the order was already prepared and the restaurant would have to agree to refund. I called the restaurant and they agreed. I called Slice back and they claimed that the restaurant told them they would not refund. I called back and they said that the order was now already made and that Id have to talk to Slice. Slice then said theyd call the restaurant and they said that they wouldnt refund. Back and forth we went. After spending 45 minutes on the phone they finally refunded my order. It didnt have to be that complicated and I would like a formal apology for the hassle which should have been an otherwise easy transaction.

  Slice

  Date: 07/17/2024

  Hi ****! We're sorry to hear you didn't get the experience you deserve, regardless of our committed effort on collaborating with our pizzeria partners to ***** you admirable and excellent service, its quite unfortunate that we didnt meet up with the supposition this time. If there's anything you'd like to add, please reach us so we can follow up!

• Review fromJay S

  Date: 04/04/2024

  1 star
  . I ordered pizza from Oggis in Cambridge and Slice sent proof of delivery. To the wrong house! And they continued arguing that its the right house. I am down the cost of two pizza, delivery and tip. I have the picture of the house they delivered it to. Its not the house that was on the order.

  Slice

  Date: 07/18/2024

  Hi there! We are sorry to hear about your experience. Upon checking into the system, our team reached out to you via email with more details about this situation.

• Review fromRanjani S

  Date: 03/21/2024

  1 star
  I order two different type of pizza when I went to check out it defaulted back to thin I made the correction the second time and made sure one was thick crust and it still defaulted back. There is definitely a program error somewhere. And I was told from the store I'm not the first customer with this issue. I was told by ********************** the error is not on there side and that I made the error as response back.

  Slice

  Date: 07/18/2024

  Hi *******! Our Technical Team investigated your case and they informed us that according to the logs, they were not able to spot any irregularities on our end. It's important to note that all items and modifications must be manually selected by you, and neither the restaurant nor we have the ability to modify them. Our team reached out to you via email with further details about this situation.