Reviews

This profile includes reviews for Slice's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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  Slice

  349 5th Ave Fl 6 New York, NY 10016-5149

  
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  Slice

  902 Broadway Fl 19 New York, NY 10010-6021

  

Review Details

• Review fromRita R

  Date: 03/31/2023

  1 star
  Slice deserves NO stars. Placed my order they took my money and 30 minutes after ordering I looked to see the delivery status. CANCELLED ORDER. Was what I saw so I called slice, they said the restaurant cancelled the order because there were no delivery drivers available. They asked if I could pick it up and they would reimburse the delivery fee. Seriously? So I jump in my car and drive to the restaurant as I’m driving I call the restaurant for precise location. They said the order was picked up. WHAT? I said well I didn’t pick it up and I told slice I’d pick it up. Evidently their service sucks. Never again.

  Slice

  Date: 04/05/2023

  Hi ****, sorry to hear about this issue you had faced. We want to hear more as to what went wrong here and how we can make things right. Please reach us out with further details at *************************************** and we will further assist.

• Review fromAndréa S

  Date: 03/20/2023

  1 star
  I’ve used this app for about a year, then noticed most recently that there were 2 debits from my bank account which is connected to ****** the day after I used the app for delivery. Because I did not order pizza delivery twice in 1 day, the fact that I caught this made me curious so I looked at my Slice history and compared the dates listed to the dates listed in my ****** account; sure enough, I found 4 separate transactions in total in which I was charged 2 times in 1 day within a 10 month period. I will not utilize the Slice app going forward, as I have lost trust in this “service.”

  Slice

  Date: 04/05/2023

  Hi *****, this definitely does not sound right! We want to hear more regarding this issue and provide more insight. Please reach us out with further details at *************************************** and we'll look into this.

• Review fromColleen G

  Date: 03/15/2023

  1 star
  Zero stars if that were possible. Ordered a pizza and mozzarella sticks this afternoon around 12:30 from a local pizza place. Received a text message at 12:54 saying my pizza was on its way with a delivery time up between 1:15 and 1:25. Mind you this pizza place is 6 miles from my house. (I had a house full of kids). Ended up calling the pizza place to find out what happened with my order around 1:40. They informed me that no driver had shown up to pick up my order and offered for me to come pick it up. While on the phone a delivery driver from slice showed up. The pizza place offered me the choice of picking it up or having the driver deliver it. I chose delivery because I had already paid $3.60 for it to be delivered. The driver shows up about 1:50. Completely unacceptable and will never use this service again.

  Slice

  Date: 04/05/2023

  Hi ******, we are very sorry to hear about this delayed delivery. This is definitely an unpleasant delivery experience and we would like to hear more as to what went wrong and how we can make things right. Please reach us out with further details at *************************************** and we will connect.

• Review fromGREG Y

  Date: 03/04/2023

  1 star
  TERRIBLE SERVE! BEWARE.
  Order showed up 2 1/2 hours later.....no apology.

  Slice

  Date: 03/10/2023

  Hi ****, we are truly sorry to hear about this delayed delivery. We want to further look into this experience and try to make things right with you, so please provide us with further details at *************************************** and we'll connect.

• Review fromMelissa P

  Date: 02/26/2023

  1 star
  I placed an order at a local restaurant that is about 20 minutes away tops with traffic. It took 1 hour and 45 minutes to get here - placed at 5:16pm and slice said latest arrival 6:19pm. I learned from the restaurant that slice told them to have the order ready at 6:19, not that it would be delivered by then. Why the h*** did slice tell them to not have my order ready for over an hour?? Slice emailed saying the restaurant was delayed lies. Restaurant told me to call direct next time as they deliver themselves also and they would discount my future order. Horrible Slice experience, will never use again.

• Review fromAl S.

  Date: 02/14/2023

  1 star
  Food delivery service that neither picks up, not delivers, nor contacts their driver to find out what happened. Never use.

  Slice

  Date: 02/28/2023

  Hi **, we are terribly sorry to hear about this issue. We were able look into your last order with us and confirmed that a successful refund was processed and this case was escalated to the appropriate team. Nevertheless if there is anything that we had not covered, please reach out to us at *************************************** and we'll connect.

• Review fromDulce B.

  Date: 02/12/2023

  1 star
  Waited for over two hours for pizza that never arrived. I then found out the restaurant I had ordered from was actually closed on that day. I have not been refunded and they say it was delivered. Pizza place said it they stopped doing business with Slice because they are dishonest. Stay away.

  Slice

  Date: 02/16/2023

  Hi *****, we are sorry to hear about that issue. This does not sound right and we'd like to hear more about this experience and make things right with you. Please provide us with further details at *************************************** and we'll assist regarding this.

  Slice

  Date: 02/28/2023

  Hi *****, we are sorry to hear about that issue. This does not sound right and we'd like to hear more about this experience and make things right with you. Please provide us with further details at *************************************** and we'll assist regarding this.

• Review fromRyan L

  Date: 02/06/2023

  1 star
  Zero stars. They stole my food and my money. The driver was able to claim the pizzas were "delivered" even though the address was incorrect. Since the driver claimed it was delivered, Slice customer service said there was nothing they could do. They also said I was just hangry and shouldn't be upset. When I explained that I was mad because my food AND MY MONEY WAS STOLEN, they didn't care. I even explained that even if the address was correct, Slice's policy allows for drivers to claim the food was delivered and the customer has no recourse to fight the situation. Again nothing. Do not use this company, and be careful to check that the store you order from doesn't use them either.

  Slice

  Date: 02/16/2023

  Hi ****, we are sorry to hear about your experience! We'd like to take a closer look at this issue and check what went wrong and how we can make things right. Please share with us further details at *************************************** and we'll connect.

  Slice

  Date: 02/28/2023

  Hi ****, we are sorry to hear about your experience! We'd like to take a closer look at this issue and check what went wrong and how we can make things right. Please share with us further details at *************************************** and we'll connect.

• Review fromBrenda D

  Date: 02/04/2023

  1 star
  Horrible! After 3 hours and many text correspondences (1 mile away, 10 min away, etc) nothing delivered. Our last message requesting a refund promptly ended any response from them. We will never again order from any business that uses this as their delivery service

  Slice

  Date: 02/06/2023

  We are terribly sorry to hear about the delayed order, ******! We want to further look into what went wrong here and try to make things right. So please share with us further details at ********************** and we will connect.

• Review fromRobert D

  Date: 01/30/2023

  1 star
  For this particular scam artist there should be a negative star rating!Slice is a rip-off. Placed order with local pizza shop but pizza never arrived. This has happened before so 2 strikes. Who in their right mind would pay for something they did not receive? And in talking with restaurants they say sometimes orders from Slice are never received by the restaurant and customers show up angry. Advice to restaurants using Slice: STOP. When I see Slice delivery as an option I choose another restaurant. Seeing Slice as an option tells me that the restaurant dose not carer about their customers.

  Slice

  Date: 02/06/2023

  Hi ******, we are sorry to hear that your order was not delivered. We checked on our end regarding this issue and we were able to check that a follow up was made regarding this from our Escalation department. But if there is any point that we did not cover, please let us know by reaching us out with further details at ***********************