Reviews

This profile includes reviews for ClassPass, Inc.'s headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

close

Find a Location

ClassPass, Inc. has 2 locations, listed below.

*This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

BBB accredited

Near

Country

USUnited States

Please enter a valid location.

Filter

• 

  ClassPass, Inc.

  275 7th Ave, 11th Floor New York, NY 10001-6708

• 

  ClassPass, Inc.

  101 E. Front Street, Suite 501 Missoula, MT 59802

Review Details

• Review fromCass L

  Date: 02/21/2023

  1 star
  Scam. This I paid for 56 credits and when I downgraded my plan, it said your paid for credits would rollover. They did not. When I tried to cancel my subscription and get refunded (I reached out the exact day it charged with no credits used because i got bad vibes) I talked to support and they wouldnt cancel my membership saying it already changed. ***** from Support was no help. Their policy is shady. Only when I tried to cancel through the app, did the automatic flow offered to give me a bunch of free credits to keep me. Which is literally all I wanted in the first place.

• Review fromJessica K

  Date: 02/07/2023

  1 star
  I've been a Classpass user for several years and loved the service but I am appalled at the bait and switch tactic I just experienced with them. I received a message that I would get 10 complimentary credits if I upgrade my plan- no mention at all that it needed to be for the current cycle, and with only a few days left in the cycle it would not have made sense, so I logically upgraded for the next cycle inmediately after receiving the message. I noticed the credits were not applied to the next cycle and contacted CP, only to be told that the previous cycle would've needed to be upgraded, which again makes no sense. I was planning on upgrading my package anyway, but instead will now downgrade it due to their shady tactics.

• Review fromMorgan T.

  Date: 01/12/2023

  1 star
  DO NOT SIGN UP WITH THIS COMPANY Literally the worst customer service I have quite literally ever experienced. I initially sent my first email back in November. It’s now January and they still have not resolved my issues. I initially reached out about their ******** promotion and how none of their links directed me to the free month trial promotion. I emailed 2 days after the promotion ended due to NOT HAVING ANY LUCK FOR DAYS and was given a rep who assured me my issue would be sent to an internal team to investigate more. Now, nobody ever followed up with me so I sent another one. Oddly enough I got a reply back from someone different saying the original rep is out of office. The following day I got an email from the original rep saying it was escalated again. Month goes by with no email from ANYONE so I decide to email again. Directed immediately to the original rep that I’m clearly not thrilled with. Again no response for weeks so I emailed AGAIN and was directed to someone saying the original rep is (shocker) out of office again and that I have missed the window for the promotion (no joke?) and that there was nothing they could do. The customer service at this place is literally the worst. I have no idea how anyone collaborates with this company knowing they clearly do not value being decent humans to their customers. You’ve been in business 9 years, figure it tf out. There is 0 excuse for how sloppy every single thing is operating. DO NOT SIGN UP WITH THIS COMPANY

• Review fromAllison C

  Date: 01/01/2023

  1 star
  Like many others, I feel misled by this company. I paused at the beginning of the pandemic, with the understanding that a few credits would be added each month. Fast forward to almost 3 years later, I only have 16 credits total and the price has gone up almost double. (I should have more than 150 credits by now). I thought up to 10 credits would be added to my account every month, but ONLY 10 credits rollover each month. They offered me 4 months refunded, which is hardly a dent into what Ive been paying for several years now. When I let them know that I was confused with this was marketed and that I think they should clarify that for future members, they gaslit me and said it was my fault for not reading the fine print. After reading the reviews on here, ** clearly not the only person who feels scammed. Buyer beware!

• Review fromMyriam S

  Date: 12/01/2022

  1 star
  I was on trial only as well as my friend. She was able to book a beauty appointment before starting membership. I wasnt able. I talk to a representative and they told me no its not for beauty. Wish is a mega mega lie since I went with her to the appointment. I asked them if they changed policy and where it is written explicitly and they werent able to reply and cut me off the chat. Its not very smart because not only I I will not subscribe, but my friend is ending he membership already. No wonder there is only 1 star Ill go to competition, so shady

• Review fromVanessa M

  Date: 11/21/2022

  1 star
  One star because that's the lowest allowed. A complete scam. Unethical. Unprofessional. The did not pay me what i had to be paid as a provider for them. I have been trying to get my issue of payment resolved- i have eemailed them and requested to speak with somebody for the past month. When i got the chance to do a zoom meeting, the representative didnt even show his face. He said there wasnt much he could do on his end and he would escalate this to management. It has now been 10 days since that conversation and i still have not heard from them. When i tried emailing him back, i received an invlaid email message. Super skeptical at this point. I have been dealing with ClassPass since May 2022. I remember getting endless phone calls to get me to finalize my page and become a provider for them. Now that they're basically stealing from me, i cannot speak with anyone to fix this issue. If i would've known how unpleasant it was going to be becoming a provider for them, i WOULD'VE NEVER DONE IT. Save yourself the stress. Find other alternatives to grow your business. From a small business perspective, ClassPass stole from me by not paying me the amount based on services rendered. For the month of October they paid me as if i had only offered 30mins treatments when for the month of October i only offered 60MIN AND 90MIN treatments. When i inquired about it they said it was becasue i had made changes to the services, which makes no sense as the rates didn't change. Save yourself the stress.

• Review fromAnahita S

  Date: 10/15/2022

  1 star
  ClassPass is a SCAM. I cancelled during my free trial period but my card had still been getting charged. And I didnt realize it until months later after having been charged $1343. Theres no phone number support so I have been having to go through emails back and forth for several months now. I live in an area where there are no class pass studios or gyms, for at least 80+ mile radius so thats why I cancelled and Class Pass knows this. I also havent gone to any of their classes ie used any services during any of the periods I was being charged because again I cancelled my subscription, which is also confirmed when looking at my account by ClassPass as you have to book classes to attend. Contacted them immediately, was told I would get $347, but only have been refunded $79 and credits (monopoly money) which are useless because again I don't live anywhere near an area to use the credits nor would I want to continue with a company that is unethical in its practices. #ClassPassScam I wish I saw the reviews here before signing up. The cancellation process doesn't exist, they will just make you think you cancelled online and then keep charging your card in the hopes you don't take notice until later and then the charges won't be returned.

• Review fromBrianna B.

  Date: 10/12/2022

  1 star
  I am a small business owner that was contacted by ClassPass in February 2022. The representative I spoke to was very pushy and cocky, acting like I should know what this company is all about. I told him I would need to research the service before agreeing to anything. He offered to send me information in an email. That was the extent of that interaction. Fast forward to October 2022, I start receiving phone calls and text messages from ClassPass trying to book clients. I NEVER agreed to use this service. I NEVER authorized or consented to my company name to be listed with this service, YET it was done on my behalf anyway. Only after replying to a text message that my business does not accept appointments via third party scheduling did I receive a snarky email stating that my business name would no longer be registered with ClassPass. It should have never been on their registry in the first place! I wholeheartedly believe that they target new and vulnerable businesses. I would never recommend ClassPass to anyone.

• Review fromBrandon W

  Date: 10/11/2022

  1 star
  Got an email that I was being billed $85 for an account I never created and a service I've never heard of; Phone support supposedly canceled the billing but then even ADMITTED that there was no account associated with my email, so there is some sort of credit card scam going on.

• Review fromsusan k

  Date: 09/21/2022

  1 star
  They sent me a harassing email saying my $85.79 payment is due and they will withdraw this fee from my bank account. I have never subscribed to this business. The email came from a member of the "ClassPass Crew."