Reviews

This profile includes reviews for ClassPass, Inc.'s headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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  ClassPass, Inc.

  275 7th Ave, 11th Floor New York, NY 10001-6708

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  ClassPass, Inc.

  101 E. Front Street, Suite 501 Missoula, MT 59802

Review Details

• Review fromElisa E

  Date: 10/19/2025

  1 star
  They paused my membership without my consent, then when I cancled, told me I couldn't access the credits I ****** PAID FOR unless I paid more money to re-up my membership. That's stealing. They offered no solutions. It has been the worst customer service experience of my life. The company is criminal.

• Review fromAshley R

  Date: 10/10/2025

  2 stars
  I generally am okay with this service but was blindsided (actually lied to) when I tried to cancel after the free trial. I wasn't sure if I was completely committed, but when I was offered $36 for three months instead of the regular $45/month I ended up keeping the membership. After month 1 of $36, they charged me $45 for the second month claiming they could change the pricing at any time. This is COMPLETETLY unacceptable after I had been told $36/month for 3 months. I would appreciate I this business would stay true to their word and keep my membership at $36 for the next two months instead of getting a measly $9 in profit from me.

• Review fromArmin M

  Date: 10/08/2025

  1 star
  WORST EXPERINCE EVER! STAY AWAY. THEY HAVE THE WORST CUSTOMER SERVICE ON THE PLANET. MANAGEMENT IS NONE.

• Review fromshane c

  Date: 10/01/2025

  1 star
  worst experience as a business owner ever. The support is a bot that doesn't know anything and its a mission to speak to someone

• Review fromJared P

  Date: 09/30/2025

  1 star
  To the ClassPass Customer Experience Team,I am a studio owner and partner with ClassPass. This letter serves as a formal complaint regarding a defamatory review and a series of unresolved customer service issues with your Live Chat support.On or around [Sept 27th], a user posted a malicious and defamatory review about one of my instructors. The review, contains false accusations of racial bias, stating my instructor may have not helped her until towards the end of the class because of her skin color.This statement is a false and inflammatory accusation of a factual nature, not merely an opinion, and represents a clear violation of the "Hate speech, harassment, and other harmful content" provision of the ClassPass Community Guidelines.I have attempted to resolve this issue through your Live Chat support on multiple occasions, and have been disconnected by your representatives. During each session, before they disconnected from the chat, and when I was able to communicate, I was told that nothing could be done. It can take days or weeks to check a review and take it down. This is unacceptable and reflects a failure on ClassPass's part to address a serious violation of your own policies and to provide basic customer service for you partners (all fitness studios, and any other business that uses classpass). I am now documenting this process to create a formal ********* resolve this issue, I demand the following actions:Immediate removal of the defamatory review. The review directly violates your community standards and causes significant harm to my business and my instructor's reputation.I trust that ClassPass will take this matter seriously and act promptly. I expect a response detailing your plan to resolve this. I am prepared to escalate my complaint to the Better Business Bureau and pursue all available legal options against the reviewer if this matter is not resolved satisfactorily.

• Review fromClaire G

  Date: 09/29/2025

  1 star
  ClassPass does not offer refunds for months of membership or additional credit purchases, BUT THEY SCAMMED ME INTO SIGNING UP FOR A FREE TRIAL AND CHARGED ME WITHOUT NOTICE. THIS COMPANY SHOULD BE FINED FOR SUCH PRACTICES

• Review fromLauren M

  Date: 08/22/2025

  1 star
  I have been a Class Pass member for years and recently had to put my account on pause for a medical issue. When I logged into the app, I was offered a trial for $5 which I purchased. In this trial, it only allows you to visit a studio 1 time during the trial period. However, the app allows you to put holds on sold out classes, even if you already have an existing reservation there. So, when you cancel your existing reservation to grab the spot that came available, the app will tell you that you already "booked" at this studio and will not let you book ANY classes. When I chatted with two ***s, they doubled down on the policy, despite me saying this is a glitch in their app and very misleading. The *** also used informal language like "not gonna"..... so unprofessional and truly a joke. When I asked for a refund for my trial ($5), they refused. I really hope keeping the $5 was worth the ** nightmare I will create with me sharing how this situation was handled. Do the right thing and take ownership for your misleading app and APOLOGIZE to me. I'm owed a refund and an opportunity to take the class that I wanted to take. Unbelievable that I've spent over an hour of my time dealing with class pass' ****************** on this issue.

• Review fromjacklyn s

  Date: 07/31/2025

  1 star
  As a small business owner, Im extremely disappointed with ClassPass. I experienced a major issue that affected my studios class schedule and client bookings. I reached out for help multiple times and received no support whatsoever.Despite their claims of being a responsible company, I was left completely on my own to fix the problem and I did, without any assistance from them. This kind of neglect is unacceptable and speaks volumes about how they treat the businesses they claim to support.Ive also taken note of how this behavior reflects on their credibility, and I believe platforms like this should be held accountable. Other studio owners and business partners deserve to know the truth: ClassPass is unreliable, unresponsive, and not the partner they pretend to be.

• Review fromKim-Jamy N

  Date: 07/17/2025

  1 star
  I had an account with ********************** through my former employer, 5 years ago. my account was linked to my employer's email which I have left. I talked to 4 chat bots, 2 agents: ***** and **** and none of them were helpful. They said to reset my account, I would need to access my work email -- which I no longer had. **** was particular unhelpful and kept explaining that if I created another account, it would be in violation of Class Pass's policy, but I don't have access to a former work account. All of this is so weird.

• Review fromKate R

  Date: 06/25/2025

  1 star
  the link to ****** membership does not work. It loops you in a circle. This is unethical.