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Business Profile

Exercise Programs

ClassPass, Inc.

Headquarters

This business is NOT BBB Accredited.

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Reviews

This profile includes reviews for ClassPass, Inc.'s headquarters and its corporate-owned locations. To view all corporate locations, see

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ClassPass, Inc. has 2 locations, listed below.

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    Customer Review Ratings

    1.03

    Average of 64 Customer Reviews

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    Review Details

    • Lauren M

      Date: 08/22/2025

      I have been a Class Pass member for years and recently had to put my account on pause for a medical issue. When I logged into the app, I was offered a trial for $5 which I purchased. In this trial, it only allows you to visit a studio 1 time during the trial period. However, the app allows you to put holds on sold out classes, even if you already have an existing reservation there. So, when you cancel your existing reservation to grab the spot that came available, the app will tell you that you already "booked" at this studio and will not let you book ANY classes. When I chatted with two ***s, they doubled down on the policy, despite me saying this is a glitch in their app and very misleading. The *** also used informal language like "not gonna"..... so unprofessional and truly a joke. When I asked for a refund for my trial ($5), they refused. I really hope keeping the $5 was worth the ** nightmare I will create with me sharing how this situation was handled. Do the right thing and take ownership for your misleading app and APOLOGIZE to me. I'm owed a refund and an opportunity to take the class that I wanted to take. Unbelievable that I've spent over an hour of my time dealing with class pass' ****************** on this issue.

    • jacklyn s

      Date: 07/31/2025

      As a small business owner, Im extremely disappointed with ClassPass. I experienced a major issue that affected my studios class schedule and client bookings. I reached out for help multiple times and received no support whatsoever.Despite their claims of being a responsible company, I was left completely on my own to fix the problem and I did, without any assistance from them. This kind of neglect is unacceptable and speaks volumes about how they treat the businesses they claim to support.Ive also taken note of how this behavior reflects on their credibility, and I believe platforms like this should be held accountable. Other studio owners and business partners deserve to know the truth: ClassPass is unreliable, unresponsive, and not the partner they pretend to be.

    • Kim-Jamy N

      Date: 07/17/2025

      I had an account with ********************** through my former employer, 5 years ago. my account was linked to my employer's email which I have left. I talked to 4 chat bots, 2 agents: ***** and **** and none of them were helpful. They said to reset my account, I would need to access my work email -- which I no longer had. **** was particular unhelpful and kept explaining that if I created another account, it would be in violation of Class Pass's policy, but I don't have access to a former work account. All of this is so weird.

    • Kate R

      Date: 06/25/2025

      the link to ****** membership does not work. It loops you in a circle. This is unethical.

    • Brian R

      Date: 06/23/2025

      They make it impossible to cancel, and then they keep charging you Im having to go to the bank directly and deal with them and hopefully be able to stop them from charging me Just a terrible company

    • Erica P

      Date: 06/16/2025

      Total scammers! They have stolen my credits - i had 63 credits 4 days ago now suddenly I have 12! They steal your $$ which are your rollover credits! I am so ****** I have been a member for years as I felt it was convenient..but I am so pissed! I have done the math looking at every month and know how many credits I should have and these people say I don't have historic data- well I do and I want my credits back that I paid for.. these are awful scammers and theives!

    • Jeffrey M

      Date: 05/29/2025

      This is a use or lose service thus your credits disappear if you don't use them in the given month. No invoice notifications or snapshots, no billing reminders. HOWEVER, ClassPass can save you money on certain classes if you use it and offers variety of yuppie-centric experiences..

    • Imogen C

      Date: 05/28/2025

      Impossible to cancel!! Highly frustrating and unprofessional. **************** is awful.

    • Jane B

      Date: 05/24/2025

      Massive scam. They do not give you refunds / or return credits. I had an experience where I paid for a massage. I got to the spa, it was my first time there. About 15 minutes into the service, I asked the woman to use more pressure, and she told me she wasnt a masseuse, she was an aesthetician. So she couldnt use any pressure. So I called ClassPass to get a refund because I was on the table by the time I found out this woman was unqualified to perform the service. And they told me they could not provide a refund because thats the policy if you actually attend the session. What a complete scam. $150 wasted. And nothing more than a person on chat, they have no customer service.

    • Kiely G

      Date: 05/21/2025

      Charged me twice for a free trial at the monthly rate. Wouldn't resolve it .

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