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Business Profile

Exercise Programs

ClassPass, Inc.

Headquarters

This business is NOT BBB Accredited.

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Reviews

This profile includes reviews for ClassPass, Inc.'s headquarters and its corporate-owned locations. To view all corporate locations, see

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ClassPass, Inc. has 2 locations, listed below.

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    Customer Review Ratings

    1.03

    Average of 61 Customer Reviews

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    Review Details

    • Serena F

      Date: 07/05/2022

      I've used this app for years and it is mediocre at best until you have an issue that will never get resolved. First of all I notice it is very glitchy; my credits show up as different amounts on different screens, so who knows how many you actually have and there is no way to see a ledger of what credits you've used, so you can keep track. It only shows on the individual workouts, so you have to calculate manually. My major issue is with the non-existent customer service. You cannot find a phone number to call and I finally received a receipt for something which had a phone number, so I tried calling that number and it said it is unavailable! They also don't provide receipts for expense purposes, it just shows the amount on your account. I was charged a late fee by accident due to the venue cancelling the class last minute. The venue put in a request in November 2021 for me to be refunded. I never received a refund despite multiple follow *** by the venue and myself. I started emailing myself on May 2, 2022 and received a robotic response that there would be credits issued to the "user" (they couldn't even tell that I am the user). I responded saying this is for a refund to credit card not for credits. Also, no credits were ever issued, so regardless they were lying. Responses take weeks and it is still not resolved as of July 5, 2022. On June 21st they said the refund was issued to the "user" (still not realizing I am the user). I have been checking my credit card and there is no refund so they are still lying. As of July 5 they said the same thing that the refund was issued which obviously it has not. They don't actually answer any concerns just, generic, untrue responses.

    ClassPass, Inc. is NOT a BBB Accredited Business.

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