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Business Profile

Exercise Programs

ClassPass, Inc.

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Exercise Programs.

Reviews

This profile includes reviews for ClassPass, Inc.'s headquarters and its corporate-owned locations. To view all corporate locations, see

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ClassPass, Inc. has 2 locations, listed below.

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    Customer Review Ratings

    1.03

    Average of 64 Customer Reviews

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    Review Details

    • Brianna B.

      Date: 10/12/2022

      I am a small business owner that was contacted by ClassPass in February 2022. The representative I spoke to was very pushy and cocky, acting like I should know what this company is all about. I told him I would need to research the service before agreeing to anything. He offered to send me information in an email. That was the extent of that interaction. Fast forward to October 2022, I start receiving phone calls and text messages from ClassPass trying to book clients. I NEVER agreed to use this service. I NEVER authorized or consented to my company name to be listed with this service, YET it was done on my behalf anyway. Only after replying to a text message that my business does not accept appointments via third party scheduling did I receive a snarky email stating that my business name would no longer be registered with ClassPass. It should have never been on their registry in the first place! I wholeheartedly believe that they target new and vulnerable businesses. I would never recommend ClassPass to anyone.

    • Brandon W

      Date: 10/11/2022

      Got an email that I was being billed $85 for an account I never created and a service I've never heard of; Phone support supposedly canceled the billing but then even ADMITTED that there was no account associated with my email, so there is some sort of credit card scam going on.

    • susan k

      Date: 09/21/2022

      They sent me a harassing email saying my $85.79 payment is due and they will withdraw this fee from my bank account. I have never subscribed to this business. The email came from a member of the "ClassPass Crew."

    • Emily H

      Date: 08/03/2022

      I reactivated my account to get 14 free credits that were offered, The Re activation automatically said it would change to the highest level billing once the trial was over, but that I could change to a lower level in the app. I did that, Class pass has their system set up where when you decrease your level of membership after the free trial your profile automatically charges you for that amount Realizing what happened I reached out to class pass to remove the charge but keep the free 14 days as I was promised.I received no help, they said I could cancel my membership and forfeit the free credit. There is no line to call, no real person to connect with. Classpass is a scam. Stop tricking your customers with this bait and switch tactics.

    ClassPass, Inc. is NOT a BBB Accredited Business.

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