Reviews

This profile includes reviews for ClassPass, Inc.'s headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

close

Find a Location

ClassPass, Inc. has 2 locations, listed below.

*This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

BBB accredited

Near

Country

USUnited States

Please enter a valid location.

Filter

• 

  ClassPass, Inc.

  275 7th Ave, 11th Floor New York, NY 10001-6708

• 

  ClassPass, Inc.

  101 E. Front Street, Suite 501 Missoula, MT 59802

Review Details

• Review fromNichole H

  Date: 02/07/2024

  1 star
  Worst customer service experience ever. Froze my account because they said I had multiple accounts but was only trying to logon to original account. Would rather pay double than ever deal with this company again.

• Review fromTavia J

  Date: 01/11/2024

  1 star
  My phone company rewards program was offering a promotion for credits on class pass. I signed up for a free trial. The screen asked me to verify the subscription as it does with any purchase- $0.00 now but I would be charged for the next month. In an attempt to activate the promotion from my phone company, instead of just adding the credits, I was charged $79. This time the screen did not prompt me to verify a purchase. Once I finally figured out how, I emailed customer service. They refused to reverse the charge and correct the membership and mistake. Theres no way I would have committed to 53 credits in a month when I have an infant and no sitter! Sad I thought it was an easy fix. Bad customer service lost business from me and Ill be sure to share with everyone I know.

• Review fromCrystal C

  Date: 01/09/2024

  1 star
  Unfair refund policy. I signed up only because I HAD to to register for a yoga class I wanted to try. I didnt know at the time that it was an expensive subscription service. I Got charged 89$ per month for 3 mo before realizing. I only took that ONE CLASS. I tried to get them to refund my money since I didnt know, AND I really use it anyway, but they would not. They have a flat NO REFUNDS policy no matter what, which I think is totally unethical.

• Review fromNeeya Y

  Date: 12/28/2023

  1 star
  This company has a long-standing history of false advertising. They encourage members to invite a friend to join a booked class for free. But when I invite my friend to sign up, he was told that he could not join the class because it is only for PAYING MEMBERS. He also had to give his credit card numbers and everything. A bunch of liars. If you cannot run the promotion, DONT ADVERTISE IT AS SUCH!

• Review fromStaci T

  Date: 11/07/2023

  1 star
  BUYERS BEWARE!!! If I can give ClassPass a Zero I would. They did not carry out the terms in the agreement. I loss $89 (43 Credits) as a result of ClassPass falsifying vendor/partnership information. The place *********** located in ********, ** said they do not do business with ClassPass although this company was listed on the ClassPass website and App!!!! I also found when I was in ************ that ClassPass had companies that didnt exist!! Per ClassPasss disclosure, for certain vendors, they have to call and verify the reservation which they NEVER DID which is how I lost $89. Do not waste your money. *** told my daughter and friends to drop them because the are a deceitful company. Its as if businesses dont want to do business with ClassPassand I can see why!! Also, I called ClassPass parent company, Mindful Inc.they cant do anything for you should you end up in a situation like mine. In fact, its as if they know nothing about ClassPass. Biggest issueClassPass does NOT have a number to reach them on; you can only complete a form to send to them for all communications. TWO WORDS-Stay away from ClassPass!!! Wish I had checked the BBB before being stuck with ClassPass and a loss of $89. Its not the money, its the principle that theyre DECEITFUL!!! This has been posted on BBB, ****** and Yelp!

• Review fromLyn C

  Date: 10/23/2023

  1 star
  On the last day of a free trial, I upgraded from a 43 credit plan to an 80 credit plan. I was charged for both plans, even though I received only 80 credits. Classpass refused to refund me any money. Watch out! Their business practices are shady.

• Review fromBella H

  Date: 10/17/2023

  1 star
  AWFUL - Reporting to better business bureau AWFUL - NEVER USE WORST customer experience in my 40 years of life. They cheat so much that I am going to report them to the better business bureau based on advice from my bank. My bank even wants me to move forward with a dispute claim based on ClassPass' sketchy ways.Terrible customer service and little tricks to cheat you out of your money.Absolutely the worst experience of my life. I never write reviews, but I actually lost so much time and money from this company that I'm taking the time out to do this.Firstly, my husband signed up for a free trial with classpass and then referred my daughter and myself. Neither of us could find where to input the code, so we just went through with the normal process.When we signed up, we didn't get any credits. My daughter decided to cancel her account and when trying to cancel they sent a message saying if she signs up now, she'll get 10 dollars off or something. She just took it and now the customer service claims that neither she nor my husband will get the bonus credits.Their policies are confusing and they are extremely expensive. They basically cheated us out of money as well since they kept on offering us random deals, but removing the deals we thought we were getting. It makes no sense because the discounts are applied to the "next three" billing cycles whereas the 20 credits should be applied to the current.Absolutely terrible. Truly awful. The worse experience with customer service and cheating as a company I have ever experienced.

• Review fromJosh S

  Date: 10/10/2023

  1 star
  As a business owner, I'm fed up with this horrible platform and will be delisting. First, for whatever reason, the setup to be listed on the platform is a pain and I have to run 2 calendars because they don't integrate with my own which is a well known software that they should be able to do so.Second, for whatever reason they don't collect phone numbers so the only way to communicate with someone is through email. Well that's great if you have a week to wait to hear back but if there was a mistake in scheduling, if you have to make a change to the class and they booked in for tomorrow too bad for you. It makes your business look bad when you can't promptly get in touch if needed and then you can't remedy the situation quickly and easily either. It's 2023. If we're only resolving issues or communicating through email something's wrong.Finally, they have an external review system and internal review system. I had a negative review from someone who never went to my class and even though they removed the outward facing review they didn't remove the internal review. Sounds ok, except apparently the internal review is what helps you show up in search results. I was getting new bookings every week and then after that one review NOTHING for months. Not to mention the people who are signing up for classes 9 times out of 10 are not serious, will cancel last minute, and are interruptive and distracting to those who pay full price for a class.This is the most frustrating, mind-numbingly idiotic, and fruitless software I've ever encountered for my business. And I've encountered plenty. YOU'RE BETTER OFF HANDING OUT FLYERS THAN USING THIS PLATFORM FOR NEW CLIENTS AND THAT'S SAYING SOMETHING. 0/5 stars.Also, two thumbs down on BBB. Regardless of the 1 star rating this company has, BBB rates it as an "A-". Don't trust any of these companies.

• Review fromEmily B

  Date: 09/05/2023

  1 star
  This company has really gone downhill. l have been a member for at least 5 years now, and am really frustrated. I did move to a smaller city, where they dont have as many partner options, but even the few available keep disappearing from the app. I do still use the app when I travel, so I have kept a membership even considering the limited options in my home town. My last straw has been trying to use up remaining credits with class pass concierge bookings- where they say they will book wellness appointments (massage, facials, etc) on your behalf. I even had to buy extra credits to book one of these, but the appointments never book. They list as pending and disappear the day before. And per their policies I cannot receive a refund on these extra credits I purchased. It is also extremely difficult to get in touch with anyone at this company. Their customer service is seriously lacking. I almost wonder if anyone even works for this company anymore. Highly recommend finding alternative options for booking group exercise classes.

• Review fromAlicia P

  Date: 08/09/2023

  1 star
  I signed up for their trial offer and subsequently canceled via their website. I then had life/health issues and did not review my credit card statements on one card for almost a year. I think found they had been charging me monthly. I complained and received a 4 month refund. This means they kept 7 months of charges. *** culpa for not catching the charge. Nevertheless they never sent me one email in any of those months to invoice me or even to acknowledge my "membership". Not one email! I know I canceled but since I did so via their website I don't have a sent email proving my cancellation. BEWARE! This business like so many is designed to get you to sign up for monthly and then stop all communication. I can't imagine what went wrong on their site or if it intentionally failed to accept my cancellation but bad business practices! I hope that the Better Business Bureau will investigate and make sure that their cancellation procedure works and that they are not breaking any laws by failing to communicate. Unfortunately I am at a loss of approximately $700.