Reviews

This profile includes reviews for SeatGeek's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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  SeatGeek

  902 Broadway FLR 10 New York, NY 10010

• 

  SeatGeek

  400 Lafayette Street, 4th Floor New York, NY 10003-6900

Review Details

• Review fromSanford J

  Date: 01/10/2025

  1 star
  I was supposed to be in section 420 row, 11 seats, 1 and 2. For some reason, it put me in row. Section 401 when I called immediately within 5 minutes and spoke to a representative *******. *********, they told me to reach out to seatgeek, then I reached out to seatgeek and I was mistreated, I was overtak, I was told nothing could be done, even though I contacted the wiithin the half hour of the purchase. To let em know that something was wrong. They absolutely refused to switch my tickets out without approval, yet for some reason, they had nobody to get approval from,They refused to cancel the ******** I could repurchase the correct tickets before they were gone. ****** transferred me to her supervisor *********, who overtaked me, refused to help me, told me she didn't have a supervisor refused to transfer me to a different supervisor and then hung up on me intentionally. she yelled at me, told me I was hilarious, laughed at me. I called back trying to get a corporate number to report her insubordinations, however, *****, the third representative, told me there was no corporate number and that there was an IT issue, and the way she treated me and talked to me on the phone and was pretty much just Bieng pushed aside and told nobody be able to tall to me till later. According to the buyer satisfaction guaranteed. I'm supposed to contact right away if there's something wrong. I contacted right away. I really wanted to go to this game, but I wanted to sit in section 419 or 420. Not 401. I'll never use seat geek again. For any kind of concert or ticketing in until this is resolved. I canceled my bank card. Unfortunately, the charge had already gone through. I've called 3 times nobody will talk to me or work with me properly. And all they had to do was switch my tickets out. Instead, I was treated badly yelled at belittled . BeRated called names and hung up on.

• Review fromSteve R

  Date: 01/10/2025

  1 star
  ************************. They are the only one who wins in buying and selling tickets. They make it impossible to sell tickets without a huge loss if you are unable to go. You pay them 25-40% of the value to buy the ticket, then if you have to sell them you have to price out that amount so someone can buy at the same value + they take 15% of your sale. It is absolutely piggish. This industry needs to be broken up.

• Review fromPeter K

  Date: 01/06/2025

  1 star
  I purchased 2 VIP tickets for Carlos Santana for the 1/22/25 show. Seat Geek is non responsive when I ask about the refund. No one has responded from Seat Geek about my complaints and I am out over $ 700. I am sure Carlos Santana would not be happy about that.

• Review fromLYNN L

  Date: 01/03/2025

  1 star
  Seatgeek was helpful only after they were non responsive and my opportunities missed. I made a terrible mistake using them in the first place buying friends and myself Bob Dylan tickets. We had to cancel and instead of getting money back they banked the money for a year. Every time I tried to get tickets through them except one minor concert they thwarted my attempts and delayed access until it was too late.(the seats available weren't very good either) Opportunities in my area dwindled so there was nothing worth attending. Trying to access communication with them requires the skills of genius hacker or paid detective. It makes me ill to think of the money I lost.
  I feel foolish to have used them.
  

• Review fromTraci R

  Date: 01/03/2025

  1 star
  SeatGeek charged us $112 for a parking pass at a ************ game at a parking area near the stadium. When we arrived, the parking lot was only charging $30. We were appalled. We still had to walk half a mile to the stadium. My mother in-law parked for free right next to the stadium. SeatGeek ***** our bank account and people need to be aware of them scamming.

• Review fromShellz L

  Date: 12/24/2024

  1 star
  I purchased four (4) usher tickets in August 2024 for the October 2024 concert, that concert date was rescheduled to December 2024 by the artist. I reached out to SeatGeek and was told I should reach out to Ticketmaster because its their tickets, when I did Ticketmaster advised that they havent received payment for the tickets yet from SeatGeek. When I tried to reach back out to SeatGeek, they told me I should try to resell the tickets or just attend the concert, because theres no refund. I tried explaining in multiple emails that none of us (ticket holders) are able to make it to the concert because one, the rescheduled date is so close to the original date we would not be able to get the time off work again in this short space of time. Two, three (3) of the ticket holders are unable to fly back in to ***** due to the airfare. None of this was taken into consideration. I would have been willing to get a credit for the tickets, even minus the taxes and fees. But SeatGeek was not willing to help anyway. This is very disappointing.

• Review fromInez C

  Date: 12/22/2024

  1 star
  Minutes after a mistake online representative refuses to correct the order and is stating they will not refund or exchange. Terrible customer service.

• Review fromJoseph B

  Date: 12/22/2024

  1 star
  They are thieves they sold me the wrong tickets after I paid 2500 for club level covered seats for *** bama they delivered end zone tickets worth 200 in the rain and refused to refund me or give me the right tickets. They lied about standing behind their sales which is a guarantee even after admitting the mistake. Thieves and liars do not use.

• Review fromDerek N

  Date: 12/17/2024

  1 star
  SeatGeek is a scam. Plain and simple. I purchased tickets in October and after some investigation after receiving my tickets, I came to the conclusion that they were fake. The venue conformed I would not be able to get into the event if I tried using the tickets purchased from SeatGeek. I called 10 days in a row begging for a refund. No luck. They said I had to wait until after the event. Fine. After missing my event I asked for my refund. They said sorry we only allow refunds up to 72 hrs before an event. Are you kidding me?! I filed a dispute with my credit card company and was denied. The reason? SeatGeek said I accepted their terms and conditions and was offered a refund several times for my inconvenience. I dont have access to their call logs so I cant disprove their lies. I have always had positive experiences with SeatGeek until now. It is absolutely ridiculous that a company is allowed to lie and manipulate the system and because they have a powerful legal team, they get away with it. I strongly advise anyone looking to buy tickets to use a different website so you dont get scammed like I did.

• Review fromJeff B

  Date: 12/15/2024

  1 star
  They are thieves. Guarantee is a big Lie. They canceled the transfer of my tickets($483) but won't give me a refund. Impossible to get a hold of.