Complaints

This profile includes complaints for SeatGeek's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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  SeatGeek

  902 Broadway FLR 10 New York, NY 10010

• 

  SeatGeek

  400 Lafayette Street, 4th Floor New York, NY 10003-6900

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:11/03/2025

  Type:Product Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Hello so I order tickets to a Playboi Carti event that is happening on November 30th and it said after I bought that it has been sent to the email under ******************** and to accept this and have not received anything and tried to email no email from them i also tried to call no phone number the bot on the message keep saying that we sent to customer support but have gotten nothing from them yet i need to know where is my ticket how is there no communication with the ticket or the ticket holder or who owns the ticket. Please help

  Customer Answer

  Date: 11/05/2025

  Better Business Bureau:
  They have sent me my ticket and is active on my Ticketmaster account Thank you!
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me and the matter has been resolved.
  
  Sincerely,
  
  **** ******
  
  
  
   
  
  

• Initial Complaint

  Date:10/25/2025

  Type:Sales and Advertising Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I purchased 2 resale tickets to ************************* on September 10, 2025. On October 25, 2025 I got a message from my Apple wallet saying those tickets were invalid and expired even though the tickets had been transferred to me on September 15. Ive tried to contact SeatGeek however they dont have a phone number to call only a bot based chat. No one is replying and I need my refund processed ASAP! I have never experienced lack of customer service like I have experienced with SeatGeek

  Customer Answer

  Date: 10/31/2025

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me and the matter has been resolved.
  
  Sincerely,
  
  ****** ******
  
  
  
   
  
  

• Initial Complaint

  Date:10/17/2025

  Type:Customer Service Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  The web shows a customer service number of ***********. When you dial this number, you are led to believe will speak to a person because you were in a system where music is playing. After holding for one hour 19 minutes on October 17 had answered the line so I hung up. Someone on the web August 2025 said Seat Geek no longer has a customer service number. They should not be allowing people to call number when no one will ever answer. This is reprehensible.!!!!

  Business Response

  Date: 10/29/2025

  Thank you for giving us the opportunity to review and acknowledge your concerns as our fans experiences are of utmost importance to us. Ive read through this matter and will address your questions and concerns as they relate to SeatGeeks policies.
  
  We feel itd be beneficial to provide an explanation of how the secondary ticketing marketplace operates as SeatGeek does not own or generate many tickets that are listed for resale. Rather, when one purchases tickets, they are buying from a third party. Because our customers are purchasing tickets that are owned and listed by individual resellers, our policies are in place to protect both the buyer and seller while still remaining fair to both parties.
  When using SeatGeek, both buyers and sellers are agreeing to the Terms of Use. Which can be found here ************************************ . In addition, as part of our Terms of Use, SeatGeek does offer our Buyers Guarantee, found here **********************************************
  
  With regard to our customers complaint, ******************** does have a customer service line. It is likely that the incorrect customer service line was called. The number provided in the complaint is not our customer service line. 
  
  Our Fan Support team is available during business hours via live chat and email as well. 
  
  If further support is needed, please contact us at *******************************************************
  
  Best wishes,
  SeatGeek CX Team

• Initial Complaint

  Date:10/17/2025

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I sold a ticket last month to the ********* and the payment has been pending since last month. It is literally impossible to contact customer service at ******************. I have tried to chat, submit a contact form and email them and i get no response. Ive looked everywhere for a phone number and there is none. I would like to speak with someone to get my payout.

  Business Response

  Date: 10/29/2025

  Hi there,
  
  I see that this matter was already resolved. The payout for the sale was processed on 10/21 to the customer's payout method. 
  
  The payout was processed once the payout information was updated and verified. 
  
  Best wishes,
  SeatGeek CX Team

  Customer Answer

  Date: 10/31/2025

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me and the matter has been resolved.

  With that being said, Seat Geek should really look into creating a better customer service experience and making it easier to be contacted so that costumers do not need to turn to such extreme measures to get an answer and resolution.

  
  Sincerely,
  
  ******* ******
  
  
  
   
  

  
  

• Initial Complaint

  Date:10/17/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I used Seat Geek smart pricing option to sell my playoff *** tickets. There was no clear instruction about setting a minimum value. My tickets were consistently listed at common costs - $350. Next thing I know my tickets sold for below what I bought them for without any warning, despite costs on Seat Geek for other tickets being double what they sold my tickets for.

  Business Response

  Date: 10/29/2025

  Thank you for giving us the opportunity to review and acknowledge your concerns as our fans experiences are of utmost importance to us. Ive read through this matter and will address your questions and concerns as they relate to SeatGeeks policies.
  
  We feel itd be beneficial to provide an explanation of how the secondary ticketing marketplace operates as SeatGeek does not own or generate many tickets that are listed for resale. Rather, when one purchases tickets, they are buying from a third party. Because our customers are purchasing tickets that are owned and listed by individual resellers, our policies are in place to protect both the buyer and seller while still remaining fair to both parties.
  When using SeatGeek, both buyers and sellers are agreeing to the Terms of Use. Which can be found here ************************************ . In addition, as part of our Terms of Use, SeatGeek does offer our Buyers Guarantee, found here **********************************************
  
  With regard to our customers complaint, Smart Pricing is an optional tool that allows sellers to list their tickets and have SeatGeek price. A multi-faceted algorithm considers various factors (like historical sales, event data, real-time supply and demand data, and more) to actively and automatically re-price your tickets so they sell at the best possible prices without you needing to do any extra work! 
  
  Smart pricing is always optional and can be removed from a listing at any time based on the customer's preference. 
  
  Once a listing has sold, SeatGeek is not able to make any further changes to it. This listing sold while Smart pricing was still enabled and it will stand as it is. 
  
  This matter is considered resolved. If further support is needed, please contact us directly at *******************************************************
  
  Best wishes,
  SeatGeek CX Team

• Initial Complaint

  Date:10/16/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I purchased tickets on October 10th 2025 to a football game happening October 18th 2025. I bought them on Ticketmaster but they needed to be sent to me on SeatGeek. The seller tried to transfer the tickets to me on SeatGeek and I will say, it ~looks~ like the transfer is there waiting to be accepted. I can't accept these tickets, I have tried EVERYTHING they have told me and they keep trying to send me to a different ****** but absolutely no one has any information on why this is happening. Most have seemed like I'm the first ****** to ever have this problem. I have been in contact with Ticketmaster SeatGeek and the venue for so many days now providing them with everything I have, doing everything they ask. If I try to accept the tickets on the website it says "unable to accept ticket transfer" if I try it in the app it says "network issue". I have tried on ****** chrome, I have tried going incognito, I have tried 3 different laptops and 3 different phones. I have tried on various WiFi and data networks, all coming back to the same two errors. I have tried having the seller cancel the transfer and try again, same issue. I can't get anyone that can help and they all give up, I know it's not ******al to them but this is the money I make from working and I can't just accept that I can't get the tickets or a refund of sorts. Please help

  Business Response

  Date: 10/29/2025

  Hello ****,
  
  Thank you for giving us the opportunity to review and acknowledge your concerns as our fans experiences are of utmost importance to us. Ive read through this matter and will address your questions and concerns as they relate to SeatGeeks policies.
  
  Upon checking the transfer attempts, I see they were canceled. Ultimately, Ticketmaster and SeatGeek are not affiliated. If you were unsuccessful in accessing your tickets, Ticketmaster would be responsible for compensation since that is the point of sale.
  
  Best wishes,
  SeatGeek CX Team
  

• Initial Complaint

  Date:10/16/2025

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On May 30th 2025 I purchased 2 Sleep token concert tickets for ************ at *********** through Seat Geek. These tickets cost me $794.60 total. According to the SeatGeek Guarantee it is promised I would be able to use these tickets to get into the concert with no issues. Obviously that did not happen. Upon arriving to ************ on 10/11/25 for the concert, thousands of people who bought tickets for this concert through Seat Geek (also vivid seats, Ticketmaster and Stub Hub) were getting turned away since our tickets were "invalid". They were only allowing ticket holders that purchased tickets directly from *** into the concert. They referred me to the box office for resolution. There was thousands of people in line experiencing the same issue as me. Took a whole hour just to talk to someone. It was past concert time of 8pm when I made it to the window where I was simply told my tickets were useless and would need to repurchase new ones. Luckily there was still tickets left but I had to repurchase new ones just to get into the concert. Attached is proof of my purchase at ************ the day of the concert.I submitted a ticket at seat geek immediately after the concert on Saturday night and someone did respond but then they stopped responding. I need a refund immediately! Why are all these 3rd party sellers allowed to sell tickets to a concert that will not let them inside. Sounds like FRAUD to me. I want a resolution as soon as possible. No credit, just a refund to my original payment method. I will never purchase from Seat Geek AGAIN.Attached is proof of purchase for tickets at ************ the day of the concert. As well as proof of purchase at Seat Geek and also my statement showing the purchase of Seat geek tickets back on May 30th.

  Business Response

  Date: 10/29/2025

  Hi there,
  
  I see that this matter was already resolved with our customer service team. A 120% refund was issued in accordance with our Buyer Guarantee.
  
  Best wishes,
  SeatGeek CX Team

  Customer Answer

  Date: 10/30/2025

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me and the matter has been resolved.
  
  Sincerely,
  
  ********* ****
  
  
  
   
  
  

• Initial Complaint

  Date:10/16/2025

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I purchased concert tickets for October 16, 2025 through SeatGeeks website on May 22, 2025. I received an email confirmation stating my payment of $1,321.80 and that my tickets would be delivered by mobile transfer by October 15, 2025. My credit card was charged for the amount. On the evening of October 15, 2025 I noticed that I had not received my tickets. I immediately contacted SeatGeek via their online chat system - no phone number to call. I spent over three hours on chat pleading for a resolution and was told I would have to wait until 12PM on October 16, and if the tickets were not delivered, I would be given a refund. I have spent over two hours on SeatGeeks support chat today, October 16, waiting until 12PM when I was told by an associate my refund would be processed. At 12:43PM, the same associate told me I had to wait until 2:00PM for my tickets to be delivered. I have been charged for tickets I have not received by the promised in-hand date. I have requested a refund numerous times and the runaround from SeatGeek is deplorable. I am owed a refund for good never delivered.

  Business Response

  Date: 10/29/2025

  Hi there,
  
  I see that this matter was already resolved with our customer service team. A 120% refund was issued in accordance with our Buyer Guarantee. 100% was applied to your original method of payment and an additional 20% was applied as a SeatGeek promo code. 
  
  Best wishes,
  SeatGeek CX Team

  Customer Answer

  Date: 10/30/2025

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and after hours of time over multiple days, emotional distress, and insistence on my part, the owed refund from SeatGeek to me is satisfactory. The matter has been resolved.
  
  Sincerely,
  
  ****** *****
  
  
  
   
  
  

• Initial Complaint

  Date:10/16/2025

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I sold several baseball tickets on SeatGeek and never received my payout. After finally talking to an agent I was told that i needed to create a wallet to have the funds transferred. The representative started taking me through a process that literally wiped out the money in my checking account and put a fraud hold on my checking account. I was then told that I needed to work with my bank and they even suggested I open a new bank and credit card account. Eventually they wouldnt even talk and kept hanging up on me. I am out the original payout of $560.00 plus $2,100 cash as well as $860.00 in credit card charges.

  Business Response

  Date: 10/29/2025

  Hello ******,
  
  Thank you for giving us the opportunity to review and acknowledge your concerns, as our fans experiences are of utmost importance to us. Ive read through this matter and will address your questions and concerns as they relate to SeatGeeks policies.
  
  I see that your payouts have been successfully added. As far as the fraudulent charges to your accounts, you would need to report these to your card company/bank. We are in no way affiliated with your bank so if your account was compromised, they would be able to assist you from here.
  
  Sincerely,
  ******* at SeatGeek

• Initial Complaint

  Date:10/15/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Hi I ordered tickets for a e ent through Seatgeek. This was on October ****** My order number is Order ************ Section 111 Row S. I called the on the comany on their customer service phone number on October ******* to find out if the 4 Seats i ordered were seated together. I was told that they were not. If I want to force sheets together I had to cancel two of the seats and then we buy two more seats that are next to the two seats I have was charged $1500 for the upgrade. I was then told by the employee that it was going to be another $500 to reserve these seats. I was told in order to receive a refund for the 2 tickets I would have to open a seatgeek account and that would be an addition $500.. so I paid seatgeek originally $2790.22 for 4 tickets. When I called about the tickets I was charged an extra $2000. Every time I call their number and spoke to someone they gave me a different story and gave me a different amount of money I owed and told me a different reason that I couldn't get refunded or that I need to pay to get refunded I want the extra money refunded and my 4 tickets for the event

  Business Response

  Date: 10/29/2025

  Thank you for giving us the opportunity to review and acknowledge your concerns as our fans experiences are of utmost importance to us. Ive read through this matter and will address your questions and concerns as they relate to SeatGeeks policies.
  
  We feel itd be beneficial to provide an explanation of how the secondary ticketing marketplace operates as SeatGeek does not own or generate many tickets that are listed for resale. Rather, when one purchases tickets, they are buying from a third party. Because our customers are purchasing tickets that are owned and listed by individual resellers, our policies are in place to protect both the buyer and seller while still remaining fair to both parties.
  When using SeatGeek, both buyers and sellers are agreeing to the Terms of Use. Which can be found here ************************************ . In addition, as part of our Terms of Use, SeatGeek does offer our Buyers Guarantee, found here **********************************************
  
  With regard to our customers complaint, We see no contact from the customer to our Fan Support team. Once an order is placed we would not charge additional fees on a secondary marketplace purchase, which this is. 
  
  We show two missed chats from the customer. We did not request any additional fees or payments in order to assist with the order. 
  
  SeatGeek has an all sales final policy and we are not able to make changes to an order once it has been placed. 
  
  It appears our customer may have been speaking to an entity outside of SeatGeek, as these requests are not affiliated with SeatGeek's policy or workflow. 
  
  SeatGeek is not able to offer any compensation for the additional money spent outside of the order total. After reviewing the order itself, all 4 tickets were seated next to each other and the order was fulfilled correctly. No compensation will be offered for the SeatGeek order. 
  
  This matter is considered resolved. The customer should contact the entity they were working with previously regarding the additional charges paid as they were not paid to SeatGeek. 
  
  Best wishes,
  SeatGeek CX Team