Complaints

This profile includes complaints for SeatGeek's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

close

Find a Location

SeatGeek has 2 locations, listed below.

*This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

BBB accredited

Near

Country

USUnited States

Please enter a valid location.

Filter

• 

  SeatGeek

  902 Broadway FLR 10 New York, NY 10010

• 

  SeatGeek

  400 Lafayette Street, 4th Floor New York, NY 10003-6900

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:07/25/2025

  Type:Product Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On Wednesday, July 23, 2025, I purchased concert tickets from SeatGeek. They were clearly labeled "GA Floor." When I received a receipt for the purchase, they were labeled "GA Upper Bowl" which I didn't want. SeatGeek has refused to refund my purchase despite me contacting them immediately.

  Customer Answer

  Date: 07/29/2025

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me and the matter has been resolved.
  
  Sincerely,
  
  ***** ******
  
  
  
   
  
  

• Initial Complaint

  Date:07/21/2025

  Type:Product Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Date: 7/15/25 Transaction Amount: $306.34 Order #: ******* I bought two tickets to the *** All-Star Game in *******, ******* and the view of the batter, catcher and umpire was obstructed. The listing for the tickets, read that the tickets had a "Clear View". There was no indication at all that the view would be obstructed, especially the most important part of the field.

  Customer Answer

  Date: 07/29/2025

  Better Business Bureau:
  
  SeatGeek reached out to me via email and resolved the matter.  This is in reference to complaint ID ********.
  Sincerely,
  
  **** *******
  
  
  
   
  
  

• Initial Complaint

  Date:07/09/2025

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  My 17 y.o. purchased tickets from Seat Geek for the 2025 pro football Hall of Fame Game. Seat Geek charged our credit card $242.80 on 4/28. Seat Geek sent him an email stating the tickets are ready to claim. When he tried to claim them he gets an error code. The error codes states that Seat Geek is having technical difficulties and to try back later. Hes have tried numerous times and on different devices but with no success. The only way to contact seat geek is through chat and after many attempts he finally got through to someone who was supposed to update him once their internal department looks into it. No response since June 30th and the event is right around the corner. Seat Geek will not return any communication or help with his problem. At this point wed just like our money back so we can purchase tickets direct from the event.

  Business Response

  Date: 07/22/2025

  Thank you for giving us the opportunity to review and acknowledge your concerns as our fans experiences are of utmost importance to us. Ive read through this matter and will address your questions and concerns as they relate to SeatGeeks policies.
  
  We feel itd be beneficial to provide an explanation of how the secondary ticketing marketplace operates as SeatGeek does not own or generate many tickets that are listed for resale. Rather, when one purchases tickets, they are buying from a third party. Because our customers are purchasing tickets that are owned and listed by individual resellers, our policies are in place to protect both the buyer and seller while still remaining fair to both parties.
  When using SeatGeek, both buyers and sellers are agreeing to the Terms of Use. Which can be found here ************************************ . In addition, as part of our Terms of Use, SeatGeek does offer our Buyers Guarantee, found here **********************************************
  
  With regard to our customers complaint, This matter appears to be resolved as SeatGeek's fan support team received confirmation that the buyer has access to the tickets on 07/19.
  
  If further assistance is needed please reach out to us at, *******************************************************
  
  Best wishes,
  SeatGeek CX Team

• Initial Complaint

  Date:07/09/2025

  Type:Sales and Advertising Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Someone was able to purchase tickets from here fraudulantely using my Affirm account...*********** is it so easy for someone to take a loan out in my name to buy their tickets on this site?? It should be shut down!!

  Business Response

  Date: 07/22/2025

  Thank you for giving us the opportunity to review and acknowledge your concerns as our fans experiences are of utmost importance to us. Ive read through this matter and will address your questions and concerns as they relate to SeatGeeks policies.
  
  We feel itd be beneficial to provide an explanation of how the secondary ticketing marketplace operates as SeatGeek does not own or generate many tickets that are listed for resale. Rather, when one purchases tickets, they are buying from a third party. Because our customers are purchasing tickets that are owned and listed by individual resellers, our policies are in place to protect both the buyer and seller while still remaining fair to both parties.
  When using SeatGeek, both buyers and sellers are agreeing to the Terms of Use. Which can be found here ************************************ . In addition, as part of our Terms of Use, SeatGeek does offer our Buyers Guarantee, found here **********************************************
  
  With regard to our customers complaint, While we allow customer's to use Affirm in order to purchase tickets, SeatGeek is not able to monitor the security on a customer's Affirm account. 
  
  If these tickets were purchased without authorization, using Affirm, the customer should contact Affirm directly.
  
  No further action is required through SeatGeek and on our part we consider this matter resolved. 
  
  Best wishes,
  SeatGeek CX Team

• Initial Complaint

  Date:07/09/2025

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On 5/20/2025 I bought 4 mobile tickets for Billie ****** Hit Me Hard and Soft Tour in *****, ** (Event date 11/10/25) through SeatGeek (Order #************. I paid $1,504.96, financed via an Affirm loan (Loan ID ************** the tickets are unusable: Billie ****** and Ticketmaster publicly announced that every tour ticket is mobile-only, transfer-restricted, and may be resold only through Ticketmasters Face Value Exchange at the original price paid. SeatGeek still listed these tickets without warning that external transfers would be blocked, and the seller completed the sale knowing the tickets cannot legally leave Ticketmasters ecosystem.That means SeatGeek sold me a product that cannot be delivered as advertised (usable tickets), which is a non-delivery problem, not simple buyers remorse.Attempts to resolve 1. 05/20/2025 Beginning of chatting/emailing with SeatGeek support. I received only generic copy-and-paste replies. No one addressed the transfer lock or Face Value policy.2. 05/21/2025 Opened a dispute with Affirm. Affirm advised that refunds require merchant approval and therefore denied the claim.SeatGeeks Swaps return program ended in August 2024, yet the company has no alternative remedy for customers placed in this position.I am now paying monthly interest on an Affirm loan for tickets I cannot receive or use.Desired Resolution:1. Full refund of the purchase price and fees, to my original form of payment.2. Confirmation to Affirm so the related loan is canceled with all interest reversed.I am requesting BBB assistance to obtain a fair resolution consistent with BBB Complaint Acceptance Guidelines.Thank you for your time.

  Business Response

  Date: 07/22/2025

  Thank you for giving us the opportunity to review and acknowledge your concerns as our fans experiences are of utmost importance to us. Ive read through this matter and will address your questions and concerns as they relate to SeatGeeks policies.
  
  We feel itd be beneficial to provide an explanation of how the secondary ticketing marketplace operates as SeatGeek does not own or generate many tickets that are listed for resale. Rather, when one purchases tickets, they are buying from a third party. Because our customers are purchasing tickets that are owned and listed by individual resellers, our policies are in place to protect both the buyer and seller while still remaining fair to both parties.
  When using SeatGeek, both buyers and sellers are agreeing to the Terms of Use. Which can be found here ************************************ . In addition, as part of our Terms of Use, SeatGeek does offer our Buyers Guarantee, found here **********************************************
  
  With regard to our customers complaint, Both orders on the account were placed on the secondary marketplace. These tickets were listed by licensed brokers who are obligated to correctly fulfill the orders or we would consider this a violation of our Buyer Guarantee.
  
  The delay in delivery helps ensure that the tickets and barcodes remain secure and allows for opening of broker transfers. The delivery date is present on the ticket listing prior to the tickets being purchased. The estimated delivery date for both order is 11/09/2025.
  
  The orders are both still confirmed and covered under our buyer guarantee. No offer of a refund is warranted at this time as we fully expect the seller to correctly fulfill the order. 
  
  If the customer does not have access to their tickets on 11/09, they should reach out to us at *******************************************************
  
  Best wishes,
  SeatGeek CX Team

• Initial Complaint

  Date:07/03/2025

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  In June 2024, I received a promo code for a returned purchase. The amount of the promo code was $2236. At the time, the agent who helped me said the code was good until July 2025. On June 15, 2025, I went on the SeatGeek website to purchase tickets to a baseball game on July 3. When I sought to add the promo code, the website says it no longer exists. I have initiated multiple inquiries via their customer service bot online and also through email at ***************************** since there is no working phone number. Each time, I get an automated reply saying someone will be in touch, followed by an email asking me if I have any further questions about my case. I reply each time restating the issue and just get the same automated reply once again. I have been attempting to get a response since 6/15/25 -- well before July -- and no one is getting back to me. I have now missed the event to which I wanted tickets. At this point, I just want the promo code back so that I can use that money for another purchse.

  Business Response

  Date: 07/15/2025

  Hello *****,
  
  Thank you for giving us the opportunity to review and acknowledge your concerns as our fans experiences are of utmost importance to us. Ive read through this matter and will address your questions and concerns as they relate to SeatGeeks policies.
  
  We have received your request to replenish your promo code. Please note that while promo codes are one-time use and expire after one year, we have contacted our internal team to see if an exception can be made in this instance. Once we have an update, one of our agents will be contacting you via email to follow up!
  
  Thank you again for allowing our team to review your concern. Please feel free to reach out to *********** with any further questions in the meantime.
  
  Sincerely,
  SeatGeek CX Team

• Initial Complaint

  Date:07/02/2025

  Type:Customer Service Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  per seatgeek website there is info stating your social security number is not needed in order to get your proceeds from sale of game tickets. I provided my complete account information and do not want to provide my ss# in these days of fraud. it has happened to me before. They engaged in the sold my tickets with my SS number, accepted the proceeds from the sale without my SS number yet refuses to give my proceeds. Per Illinois, a 1099 is not required for a one time transaction of less than $80. Instructions on their site did not state that if we accept your request to sell your game tickets with out info from you that you will be required to give more info to get your funds. Thats simply a scam and I dont want that to happen to me again. They can take extra taxes out if that is their concern. it will be tied to my account that has all my information anyway. I am never able to speak with a person, only via website. very suspicious

  Customer Answer

  Date: 07/28/2025

  Better Business Bureau:
  
  At this time, I have not been contacted by SeatGeek regarding complaint ID ********.
  
  Sincerely,
  
  ******* *********
  

• Initial Complaint

  Date:07/02/2025

  Type:Product Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On 7/1 2025 I purchased online at Seatgeek.com 3 tickets to the home game of the Washington Commanders against the ********* on September 7th for $930 fees which include a large Seatgeek fee. After I purchased tickets the screen says that the seats have an 'Obstructed View'. I realize I can't bring my guests to an Obstructed View' so I go into the site looking for help.. They have no resources to help my particular problem and they don't list a phone number Anywhere that I could find. So I go to ****** and find a Seatgeek customer service number. I call the number *********** and a person says he's from Seatgeek and he can help me. He has access to my account - can give me my last purchases, last 4 of some of my credit ******************* on this most recent purchase. and he sends me an email that looks like Seatgeek. He says he can upgrade my seats at the same price but I have to ask a friend on cashapp to send me $930 of which I can send right back to them.. When I can't do that he tells me to go to target & buy 3 target gift cards for $350 each (go to 2 stores) and call him on another number and read him numbers from the gift cards. He says he will send back to my credit card the $1100(gift card purchase) & an extra $50 credit & will change my seats for the game..I have determined that the person (*****) posing as a Seatgeek representative is a scammer. My complaint is by Seatgeek being opaque in customer service, they forced me to find a phone number on the internet that looked legitimate. That person on the number had what should be protected access to my Seatgeek information & put me in a difficult situation ripe to be scammed of $1,100.Since the website does not make it easy for me to communicate to them even this information I am left to make a formal complaint. I specifically want the 'legitimate' business to contact me and resolve my problem. And generally to provide customer service outside of bots and general information.

• Initial Complaint

  Date:07/01/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  In summer 2024 i purchased four tickets to the ********** ****** baseball game to be played at ************** in the *****, ** for $439.00. Unfortunately the game was rained out. Then in 2024, I was able to contact SeatGeek and they told me that I would have a $482 credit toward any event that I would wish. I would have to use the credit before. August 6, 2025. Now here in July 2025 i would like to buy baseball tickets from them using the Seatgeek credit. I have tried to use this SeekGeek credit and find that I cannot even get it to load on the seatgeek app. Furthermore the app will not let me log in. I have over the last 72 hours tried to contact SEATGEEK repeatedly. They have no live help but say you can contact them with email to which they will repond in 24 hours. Unfortunately they do not respond at all. I have wasted really about three days of effort in trying to get a hold of them. They have not responded to my numerous attempts to contact them. They still have my money from August 2024. Are they trying to delay things so that the time limit on using the Seatgeek credit will expire, allowing them to keep the money and not provide any tickets? Possiblly that is the game they are playing. Or are their processes really that bad? Whatever the case, I am fed up. I would like to get a refund because i have completely lost faith in how they do their business. I am tired of wasting my time.

  Business Response

  Date: 07/15/2025

  A promo code for 110% of your purchase value ($482.00) was issued to your account on 8/8/2024 and is available until 8/8/2025. It looks like you reached out to us via three separate requests on 6/27, 7/1, and 7/14, citing issues with logging in to your account, adding a payment method, and how to use the promo code in your account, and your login history shows that you have been able to successfully access your SeatGeek account, so well provide you with instructions for utilizing that 110% promo code.

  You can find your active credits under the Promo Codes section of the SeatGeek account they were applied to. In order to use them on an order, you'll want to be sure that you're in the right account, which you can view by accessing the account profile page, and confirming that the email address is correct.
  
  Before you hit confirm on your purchase, its always a good idea to double check that the promo is applied to your order--We cannot retroactively add or remove a promo code from a submitted order. You can do this by interacting with the "Codes" section during the checkout process to select a promo code (if eligible). Please note: when applying the promo code to a purchase, you'll want to interact with the code that is already visible in the menu; using the "Add A Code" feature is adding a new code to your account, not using one already active in the account.
  
  For more information regarding the use of your promo code, please visit our *********** article: SeatGeek FAQS: How do I use my promo code? You can access that article by using the following URL: *************************************************************************************************
  
  We consider this matter resolved, however if you are still interested in switching that 110% promo code to a 100% cash refund, please reach out to us at ****************************** We will be glad to assist. 

  Best,
  CX Team at SeatGeek

• Initial Complaint

  Date:07/01/2025

  Type:Product Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I paid for tickets for ***** **** concert that was to take place in Sept that was canceled. I was issued a credit, but want the refund back on my Discovery card. Looks like there are several others who filed a complaint going through the same thing. SeatGeek has no phone number, and Bots keeo asking the same question. I would like my full refund put back on my Discover card.

  Business Response

  Date: 07/15/2025

  Hi there,

  We see that this issue was taken care of directly with the customer on our end. We consider this matter resolved, as a 100% refund was issued back to the original payment method on 7/3/2025. This refund would have reflected on their bank statement within 3-5 business days.

  However, if they have any further questions, they can reach out to us at ****************************** We will be glad to assist.  

  Best,
  CX Team at SeatGeek

  Customer Answer

  Date: 07/15/2025

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me and the matter has been resolved.
  
  Sincerely,
  
  ****** ******