Reviews

This profile includes reviews for SeatGeek's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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  SeatGeek

  902 Broadway FLR 10 New York, NY 10010

• 

  SeatGeek

  400 Lafayette Street, 4th Floor New York, NY 10003-6900

Review Details

• Review fromEric S

  Date: 06/02/2025

  1 star
  I would give less if possible. I paid for a parking ticket to a Sacramento Athletics game on May 20, 2025. When I got to the stadium I couldnt not enter because my ticket was pending. I attempted to cancel and reorder and was double charged. I was there as a gift and paid way more to park than the tickets to the actual game. Seat Geek wont refund one of the fraudulent charges. I will never use them again. I paid more to park then attend the game as a gift from my son. If you ask me that is horrible service

• Review fromAndrea W

  Date: 06/02/2025

  1 star
  I will never use Seat Geek again. It was a horrible experience from the beginning. First, confirmed tickets and then cancelled them. Offer me replacement tickets in what they said was a BETTER SECTION, so I accepted. On the day of the concert, I was sent the WRONG tickets that were awful. They were 4 sections over and almost back stage. After waiting HOURS (day of concert) to hear from customer service, I was sent an email with these EXACT words "I understand your frustration, we are REFUNDING your order 120%...." I went to another site 3 hours before the concert and was stuck with more expensive tickets due to Seat Geek taking HOURS to resolve this. Now they are refusing my 120% refund. ***, the email from ****** said NOTHING about a 100% refund and 20% credit. I would never had accepted a credit because I will NEVER use Seat Geek again. Use Viagogo or Stub Hub people. Worst experience ever.

• Review fromDOUG J

  Date: 05/31/2025

  1 star
  I bought tickets and never received them,seat geek robbed me,when I called I was lied to and no Im out of my money,I will never use them for tickets again and I suggest no one else use them either,nothing but a bunch of thieves,I didnt want to to give them any stars but I couldnt post this unless I left at least one

• Review fromRaymon E

  Date: 05/26/2025

  1 star
  No stars would be better. Paid ***** for next day delivery, only to find out i had to drive a hour away to pick up my tickets. Been trying for days to get some help on this issue Extremely unhappy with seatgeeks customer service. ******** lost a customer over this transaction

• Review fromRobert B

  Date: 05/23/2025

  1 star
  Seatgeek not BVV accredited by the Better Business Bureau I have been defrauded by SeatGeek. I bought tickets to a concert which is going to be on August 16 in *************** and I was charged $544 to my ****************. I never received the tickets and Ive spent hours trying to do so with their AI generated helpdesk, which is worthless. I got a phone number which was supposedly associated with them and I spoke with a guy named ***** who assigned me a case number and he promised I would get my tickets within 24 hours 24 hours later my credit card was billed for $1277.45 for a ********* Pantera concert in **************! I am a medical professional and would like to alert everyone that Geek is a scam.

• Review fromStacy P

  Date: 05/03/2025

  1 star
  Parking pass ticket listed for $96. What I was charged $296 for was 2 floor seat tickets. I recived NO Parking pass. I've reached out via Email and their Chat/Bot(really unhelpfull).It says there is an emergency support phone number but I was unable to locate it anywhere in their app or online.Extremely Unhappy!

• Review fromJackson H

  Date: 05/02/2025

  1 star
  I purchased tickets for a concert. SeatGeek accepted payment. The tickets were transferred to me by the seller but then the transfer was cancelled shortly after by the seller. I then reached out to SeatGeek to see if they could figure out why, help me work with the seller to transfer again, or h*** just tell me they could offer me a refund so I could go purchase from another site. They told me it was an issue on the side of Ticketmaster; that I had registered with the wrong email. I reached out to them and they confirmed that was not the case. After getting back to SeatGeek with that update, they ghosted me. I will be requesting a chargeback with my credit card company but now the tickets for the show are out of my budget, so I won't be able to go.I would highly advise anyone considering SeatGeek to STAY AWAY! Their customer service is unreliable and non-responsive, so if you find yourself having issues accessing your tickets, they will not be helpful.

• Review fromMark M

  Date: 04/17/2025

  1 star
  Horrible service - attended venue to find out the tickets were not valid and was turned away - venue was unapologetic. reported the incident to Seat Geek and was assured that it would take 5 business days to resolve. It's been over 3 weeks and still no resolution. Will never utilize this service ever again.

• Review fromTom A

  Date: 04/06/2025

  1 star
  I purchased a ticket for a hockey game on *******. I was told the ticket would be transferred from the seller. Some time later, I received an email from SeatGeek saying that a seller had sent me a ticket. I was immediately confused, as I did not buy on SeatGeek... I was buying with *******. I went to my StubHub account and it indicated that I should be accepting the ticket via SeatGeek. I followed the email link and steps to accept the ticket, but upon putting in an email address and creating a password, SeatGeek said my account was "blocked" and to contact their customer service team. The automated live chat eventually led to a dead end and they told me to await an email back from customer service. It has now been 48 hours and there still has been no email. SeatGeek has no telephone number to call, but StubHub does. I called in to StubHub and explained my situation. I spoke to ****** who repeated himself 100 times that StubHub is a broker and I had to accept the ticket from SeatGeek. He kept saying that since SeatGeek had sent me the ticket, it was my responsibility to accept it now. I told him how the SeatGeek website was sending me in circles and kept saying I am blocked. ***** did not care, and kept repeating himself in circles like a robot. In the end, I missed the event, I never got the ticket, SeatGeek never responded to my emails and I am in the process of filing a chargeback through **** for this scam of a company. Absolutely brutal...

• Review fromHhhh G

  Date: 04/06/2025

  1 star
  They charged me twice and would not refund the 2nd set of tickets. $85 x 2. The worst.