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Business Profile

Event Ticket Sales

SeatGeek

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Event Ticket Sales.

Reviews

This profile includes reviews for SeatGeek's headquarters and its corporate-owned locations. To view all corporate locations, see

Find a Location

SeatGeek has 2 locations, listed below.

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    • SeatGeek

      902 Broadway FLR 10 New York, NY 10010

    • SeatGeek

      400 Lafayette Street, 4th Floor New York, NY 10003-6900

    Customer Review Ratings

    1.02

    Average of 513 Customer Reviews

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    Review Details

    • Joshua G

      Date: 09/09/2024

      I ordered 6 tickets for my event weeks prior to the event and I never received the tickets and was not able to attend. I called and spoke to Seat Geek representatives over 5 times the day of the event and was told I would get a call back and they never called. I have yet to get a refund.

    • Victoria R

      Date: 09/07/2024

      I purchased two tickets from StubHub for a concert event on Sun, Aug 4 at 2:18 AM.On Sun, Aug 4 at 2:48 AM, I received an email that the tickets were ready.On Sun, Aug 4 at 2:50 AM, I received another email that the tickets were no longer valid as the seller canceled the transfer.On Sun, Aug at 9:09 AM, I received a phone call from StubHub about the ticket issue.Around 11 AM I got online to message StubHub to tell them that since there was an issue with the tickets, I no longer wanted them and requested a refund. The customer service *** told me they were working to have them ready to transfer again but I told them since it was getting late and because the concert venue was a long drive for me I again would prefer a refund. I quoted back to them the FanProtect Guarantee that they offer which states refunds can be requested and was told they would put in a request for the refund.Then at 12:30 PM not long after I finished chatting with them, I got another email (Sun, Aug 4 at 12:30 PM) that the tickets were available.I then had to get back on the StubHub site to start a new chat because I was frustrated that the tickets got re-sent after I had just spoken with them and requested a refund. I was then told I could not request a refund because the tickets were delivered. I told them that was not fair since originally the tickets were not available and not able to be delivered. I feel like they have taken advantage of me and wasted a great deal of my time and do not honor their policies.

    • Bobbie A

      Date: 09/07/2024

      ******** company to deal with. Sold tickets and have waited 30 days for this company to refund money owed to us. I have called several times and get the run around. Why this company needs your social security numbers to send a refund is unknown to me. Do not buy tickets or sell tickets on this website. Scam artists. If I could leave zero stars I would.

    • Kasha H

      Date: 09/07/2024

      If I could give zero stars, I would. After purchasing tickets for a sporting event in December, 2023, and having the tickets confirmed, I did not receive tickets within the ***** hour time frame. I called, messaged, and emailed customer service multiple times, and each time, they told me that if the tickets were not delivered, they would replace them. This did not happen. Instead, the customer service agent offered me a refund and a 20% discount off replacement tickets four hours before kickoff. Only a fool would give them more money. This site is a scam - unprofessional and unreliable. Do not trust them - if you do, you will regret it.

    • Dean P

      Date: 09/05/2024

      The seller pay 10% and buyers pay up to 40% and you don't see the break down unless you put in the search price without fees. Can't reach a human to speak with This is the official site of *** contact you team to tell them that fans are being ripped off

    • Mark S

      Date: 09/04/2024

      Awful , refuse to help me with my ticket unless I give them full control of my phone and bank account

    • Amber F

      Date: 09/01/2024

      Tickets didnt work, couldnt reach anyone to speak to the day of the show except through chat and they couldnt help us. Please DO NOT use them. Seat geek has no phone number to talk to someone if theres an issue.

    • Rogelio C

      Date: 09/01/2024

      This company is a total dissapointment, very poor customer service

    • Paul J

      Date: 08/31/2024

      Failed to deliver my tickets. ******* failed me last year, now Seat Geek. Disappointed.What was good was the customer service. Excellent reps. ******* customer service was terrible.

    • Sebastian W

      Date: 08/27/2024

      SeatGeek is a fraudulent market place. They will sell you tickets without having ownership of them and scramble to deliver them to you. Its been weeks since I purchased my tickets and havent received anything. *** bought tickets for the same event in the past and received them within days. SeatGeek on the other hand runs a fraudulent practice and if they dont deliver your tickets they will just cancel on you on the day off. They hold your money hostage wont offer a refund or allow you to sell your own tickets after you fully paid for them! SeatGeeks business practice needs to be investigated.

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