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Business Profile

Bus Line Tickets

OurBus, Inc.

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Bus Line Tickets.

Reviews

Customer Review Ratings

4.6

Average of 151 Customer Reviews

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Review Details

  • Beatriz A

    Date: 09/09/2024

    OurBus customer support was incredibly helpful! They rescheduled my ticket to a time that worked best for me, all free of charge.

  • Zina B

    Date: 09/08/2024

    It was an absolute delight dealing with **** from OurBus customer service! I accidentally booked my ticket for the wrong date, but **** was incredibly patient and guided me step by step through the rescheduling process.

  • Travis D

    Date: 09/08/2024

    I recently missed my scheduled bus with OurBus, but to my pleasant surprise, their customer service was exceptional. Not only were they courteous and understanding, but they also provided me with a free ticket for the next available bus. Their swift and kind response made all the difference. It's rare to find a company that goes above and beyond like this. Ill continue using their service and highly recommend them for their excellent customer care!

  • Risa H

    Date: 09/07/2024

    **** was accommodating when I needed to cancel and refund my tickets. He assisted me quickly and made the whole process seamless.

  • Rebecca P

    Date: 09/06/2024

    Their agent was incredibly helpful and assisted us with the cancellation of our ticket in no time. The process was quick and hassle-free

  • Michael B

    Date: 09/06/2024

    If you're planning a trip to *************, I highly recommend traveling with OurBus. Not only do you get great bus service with comfortable seating and reliable schedules, but they also add a nice touch by giving you a small token for the casinos upon arrival.

  • Kiara P

    Date: 09/05/2024

    My journey with OurBus was quite comfortable. The bus was on time and had all the amenities I needed for a pleasant ride.

  • lenney s

    Date: 09/05/2024

    I had to postpone my trip due to health reasons, and OurBus canceled my ticket without any hassle. The process was quick and smooth, with everything handled within minutes.

  • Ga S

    Date: 09/04/2024

    Very good customer service. Thank you to all the team members.

  • Thomas G

    Date: 09/04/2024

    The 820 AM service from ************************* to **********, ** seems always to depart at least 25 minutes late, and arrives in ********** around 40 or 50 minutes late. I've taken this service several times, and it has never been on time. The driver is polite and friendly, but why is he always late? It doesn't help that he stops the bus in ** for a 15 minute break. Apart from the consistent lateness, the buses are always comfortable and clean (although with unreliable wifi). Can you start to improve your on-time performance? Otherwise OurBus comes across as uncaring about passengers and unprofessional in performance.

    OurBus, Inc.

    Date: 09/05/2024

    Dear Customer,

    Thank you for reaching out to us and sharing your experience.

    I completely understand how the bus delay might have caused frustration. As a token of apology we are providing you with a coupon code, Kindly write to *********************************** for availing the coupon.

    Please know that we have a 24x7 customer service team available to assist with such issues in real time.
    Your feedback is important to us, and we are constantly working to improve our services to prevent such issues from recurring. If you have any other concerns or need further assistance, please don't hesitate to reach out.

     

OurBus, Inc. is NOT a BBB Accredited Business.

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