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Business Profile

Bus Line Tickets

OurBus, Inc.

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Bus Line Tickets.

Reviews

Customer Review Ratings

4.6

Average of 151 Customer Reviews

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Review Details

  • Pa W

    Date: 05/28/2023

    Doesnt tell you about multiple pick up locations which delays departure. Bus driver literally parked in the middle of the road in traffic to use the bus restroom. Says it will leave 45 minutes after event end OR 6:30 whichever is sooner. Event ended at 4:15, was on the bus by 4:40, didnt leave until 5:50. Total round trip in bus no less than 6 hours for a trip that could have been walked in less.Has horrible customer support. Support made up lies about what consumer said in support chat and accidentally posted comment to consumer. Absolutely avoid at all costs. Youre better off taking an uber/lyft/else

    OurBus, Inc.

    Date: 08/07/2023

    Dear BBB Team,

    I hope this email finds you well. I am writing to address the concerns raised by Mr. ******* in his recent BBB complaint regarding his experience with OurBus. Please accept our apologies for the delay in responding and any inconvenience he faced.

    We deeply regret the inconveniences that Mr. ******* encountered during his recent trip with OurBus. Your feedback is crucial, and we take these matters seriously.

    Regarding the issues raised:

    Multiple Pick-Up Locations and Delayed Departure: We apologize for any confusion caused by not communicating multiple pick-up locations clearly. We are committed to improving communication to ensure smooth departures.

    Bus Driver's Actions: We are deeply sorry for the bus driver's actions and any inconvenience caused by parking in the middle of the road. We will address this internally to prevent such incidents in the future.

    Departure Time: We apologize for the confusion surrounding the departure time. We are reviewing our processes to ensure accurate communication of departure times.

    Total Trip Duration: We understand the frustration caused by the longer-than-expected trip duration. We value your feedback and will strive to improve travel efficiency.

    Customer Support Experience: We apologize for any miscommunication in Mr. *********** interactions with our customer support team. This does not align with our service standards, and we will take corrective measures.

    Unfortunately, we are unable to locate Mr. *********** booking details on our portal. It's possible that he may have used a different email for his booking. To assist us in addressing his concerns appropriately, we kindly request that Mr. ******* provide the correct email address used for his booking. He can share this information with us at <***************> or ****************************** We have dropped an email from our end too.

    We appreciate your understanding as we work to address these concerns and enhance our services based on valuable feedback.

    Thank you for bringing this matter to our attention through BBB. We are committed to resolving this issue and improving Mr. *********** perception of OurBus.

    Thanks & Regards,

    *****************************
    Complain Analyst
    Rally OurBus
    ***************
    *****************************

OurBus, Inc. is NOT a BBB Accredited Business.

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