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Business Profile

Bus Line Tickets

OurBus, Inc.

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Bus Line Tickets.

Reviews

Customer Review Ratings

4.6/5 stars

Average of 151 Customer Reviews

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Review Details

  • Review fromBelle P

    Date: 09/17/2024

    1 star
    We booked OurBus for an important event, but unfortunately, they broke the contract just days before our scheduled trip. Not only did they fail to honor the agreed-upon terms, but they also attempted to upcharge us significantly at the last minute, leaving us scrambling for alternatives. Their lack of professionalism and transparency made the entire process stressful, and I would not recommend them to anyone looking for a reliable service. Save yourself the headache and find a company that values their clients and holds their commitments.

    OurBus, Inc.

    Date: 09/19/2024

    Dear Customer,

    Thank you for sharing your concerns. Please provide us with the email you used for booking , as with ********************** , we can't find any booking.

    Thanks & Regards
    ***********************
    Risk Analyst, RMAC, Services

    Rally OurBus


  • Review fromDeshawn M

    Date: 09/16/2024

    5 stars
    I had a great experience with ****'s help at OurBus. After booking my ticket, I didnt receive it right away, so I reached out for assistance. **** promptly responded and sent me the tickets instantly.
  • Review fromJohana V

    Date: 09/15/2024

    5 stars
    I had an exceptional experience with their customer service. I needed help, and they provided it immediately.
  • Review fromNicolette W

    Date: 09/15/2024

    5 stars
    ******** was very helpful in figuring out a solution to my issue. Thanks!
  • Review fromBrenton M

    Date: 09/13/2024

    5 stars
    I had an unfortunate experience when I missed my bus after being sent in the wrong direction, but their customer service representative, ****, turned things around quickly. He was fantasticsuper helpful and efficient. He provided me with a free ticket for the next bus in no time at all.
  • Review fromKevin N

    Date: 09/11/2024

    5 stars
    If you're a frequent traveler like me, finding the right service can make all the difference. Ive had nothing but great experiences with this service. The prices are reasonable, and the buses come with top-notch amenities
  • Review fromBelynda N

    Date: 09/11/2024

    5 stars
    I had a fantastic experience with ****. He went above and beyond to assist us, providing the best support possible.
  • Review fromEliyahu T

    Date: 09/10/2024

    5 stars
    Ive been impressed with the bus service. The buses are always punctual, and the customer service is top-notch. They were incredibly responsive and helpful when I needed to cancel my tickets.
  • Review fromMonica L

    Date: 09/10/2024

    5 stars
    OurBus customer service is awesome! After I missed my bus, they generously provided me with a free ticket for the next one. I truly appreciate this thoughtful gesture.
  • Review fromMarco D

    Date: 09/10/2024

    5 stars
    I had a great experience with OurBus and will definitely be using their services again in the future.

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