Reviews

Review Details

• Review fromJorge L

  Date: 10/15/2025

  1 star
  "Lost" packages they dont even do the minimun to check. I personally believe it may either be there or taken by an employee.

• Review fromLori C

  Date: 10/15/2025

  1 star
  Twice they have dropped my package at the wrong address and refuse to refund me my $ for it! They took a picture of a blank wall the 1st time and the 2nd time took a picture of some other business. They refuse to acknowledge the 2nd incident and I am beyond upset. The BBB stated they find no cause for action!! Really??? I sent them pictures of where they dumped my package and a picture of the correct address, completely different places as anyone can see. Disgusted with GoFo and the BBB, thanks for nothing!!!

• Review fromLolina D

  Date: 10/13/2025

  1 star
  This place is a scam, the moment my package got to them from customs It was LOST. They never try to locate the package. They just say call your sender and get refunded. Its like why is this place even in business? Its been 14 days since the last movement of my package, and they dont try to help in anyway. This place NEEDS to shut down and not even be an option to be shipped through.

• Review fromNikki R

  Date: 10/13/2025

  1 star
  My experience with **** has been extremely disappointing. The lack of communication, accountability, and professionalism is unacceptable. My order was delayed with no clear updates or explanation, and when I reached out for help, the response I received was dismissive and unhelpful.Its clear that customer satisfaction is not a priority for Gofo. A company that fails to deliver on its promises and ignores valid customer concerns shows poor management and weak customer service standards.I strongly urge Gofo to take immediate steps to improve transparency, communication, and reliability. Based on my experience, I would not recommend **** to anyone looking for dependable service

• Review fromMargaret F

  Date: 10/10/2025

  1 star
  The idiots marked my packaged delivered at 11:44 pm . Sent me three photos . The photos are of two different packages with different names and addresses no where near my address or name . The third photo is a package infront of a black door my door is white . I called them to let them know and was told they would put in a ticket and i should her something in 10 days . I told them the package was a birthday gift for my son and they didn't even care .

• Review fromPamela (Pam) B

  Date: 10/09/2025

  1 star
  Absolutely horrible service! The driver texted me around 6am claiming he couldnt find my house. He contacted me again around 1pm, still claiming he couldnt find my house. I literally had to go **** him down based on the map coordinates he gave me. Not only did he not speak English, he had a small child in the back seat and no car seat. At first, he wouldnt give me my package. After he made a long phone call, in Spanish, he turned it over to me. I wouldnt recommend this courier if they were the last one on the planet.

• Review fromDeb L

  Date: 10/08/2025

  1 star
  ****************. Received an insufficient address notice for not delivering package, I verified the address and it was correct. I called and spoke with customer service and they said the "pin" was set to the pizza parlor across the street from my condo complex so rather than look at the address and not across the street at the condos, they brought the package back. I fixed the "pin" with the customer service *** and they said 3 business days and the package would be delivered. I just checked and once again there is a notice saying insufficient address. I just got off the phone with them again and left additional instructions. They once again said 3 business days. I am now waiting for them yet again to deliver. If they don't show up again we are requesting a refund from the manufacturer.

• Review fromMARZIA M

  Date: 10/07/2025

  1 star
  The absolute WORST delivery service EVER!!!I have had at least 3 packages stolen (and honestly I feel by the GOFO driver) in the past month.The last incident, I was home on a Saturday night and I got a message that my package had been delivered at 10:14. LET ME ADD THAT NO ONE EVER RANG MY BELL NOR CALLED MY PHONE!!My husband ran down to get the package as the picture showed the driver lazily left the package on the stairs of the building under bright lights where ANYONE could have walked by and stolen it. There was no package! How could that have happened in 2 minutes. My only logic is that the driver purposely did not ring my bell, took a picture of the package on the stairs and then drove off with it. It was a rather large package which made me think even more that this was the case.I emailed GOFO and got some "sorry you cant find your package" email and when I questioned why my bell wasn't rang and why a driver would deliver a package so late in the night I kept getting the same, what seems to be. automated message. ZERO sympathy, ZERO concern and ZERO understanding that I had emailed them about 5 minutes after my package was delivered and yet it was missing! I seem to finally got a human being to respond after about 6 different emails wanting an answer as to why this happened for the THIRD TIME NOW and they said I could contact the driver before the delivery. I asked how would I go about doing that and instead of getting a response, I got the same automated "sorry you cant find your package" email. I asked another 4 times and then finally got a human again that repeated I could contact the driver and leave delivery notes. I asked again HOW DO I GO ABOUT THIS? ANNNDDD back to the automated response.I finally called and the representative said I could call and they could add notes when a delivery was scheduled. I called today because I had another delivery sceheuled and was told I cant update any notes.ARE YOU KIDDING ME! 100% SCAM ARTISTS!!!

• Review fromKrysta K

  Date: 10/03/2025

  1 star
  Horrible Service! Driver delivered my order texted me a picture asking me if this was the correct spot I answered no.He then texted me ******** this the right spot?I answered yes, he decided not to deliver it at all.And marked it delivered now.I can't get help because the employees at gofo keep telling me it's marked delivered.I know it's marked delivered.He marked it delivered and did not deliver it.And now the customer service is not helping me at all. I hope to never, ever use them again.I ordered from temu and I wish temu would fire them. They're horrible

• Review fromMorgan H

  Date: 09/26/2025

  1 star
  Like everyone else, they claimed to have delivered my package. When I reached out to customer service, they provided a picture of my doorstep with the package on it. The timestamp, however, is around the exact time I got home from work. Also, my husband was home all day and did not hear a knock at the door. My neighbors did not see any packages at my door, and my apartment complex is gated. So even if I barely missed the delivery driver, I am supposed to believe the package vanished within a second of being delivered? Ridiculous, the driver obviously staged a photo and then took off with my package. **************** won't help me. So I filed a police report with the San Antonio PD. Not to get my package back, but to bring awareness to this scam/theft. I hope the seller will give me a refund. And this business gets shut down.