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Business Profile

Delivery Service

GOFO Express

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Delivery Service.

Reviews

Customer Review Ratings

1

Average of 50 Customer Reviews

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Review Details

  • Jessica H

    Date: 07/15/2025

    **** has had my package for two weeks now. To be delivered at my place of work... I keep e-mailing them to make sure they attempt delivery between 8-5 and yet my package has been parked undeliverable three times now. They don't respond to e-mails and when you call their customers service line it doesn't connect you with anyone. **** COMPANY that steals packages from you.

  • Abbey B

    Date: 07/13/2025

    I have two signs on at my front door saying to deliver packages at the back door. SIX TIMES their delivery drivers have walked past the sign, sat the package at the front door, and took a picture of the delivery between the two signs. I've contacted their customer service and all I get is an email response saying they "will do better." They are just ignorant.

  • Terry M

    Date: 07/09/2025

    tried delivery my package to the wrong address 4 times then told me they lost the package two days later

  • Kristy V

    Date: 07/08/2025

    Worst delivery service if youre ordering anything from ****** and the seller uses this delivery service do not make order had ordered stain glass, and the delivery driver threw it twice. **************** did not do anything about it. The second time I contacted seller he even put fragile on the package and I sent the company two videos of him, throwing the fragile package Never use horrible company!!!

  • Cam G

    Date: 07/07/2025

    I had two packages come in from them, the first one gave me issues, saying that delivery failed despite me giving them all the information they need to enter my neighborhood. I live in a gated community but i have never had an issue with any delivery service. I eventually got that package but currently am going through more issues with my last package, more delivery failed attempts and it says it is going back to the facility but it hasnt moved. it hasnt arrived to the facility yet and when i call cs about it, they just tell me they opened an investigation, why? they dont tell me, they just say that it'll deliver in 1-3 days. i cannot stand this company!!!!

  • Aj L

    Date: 07/04/2025

    Horrible. They steal packages. Please don't use them. They will claim delivery

  • Melissa P

    Date: 07/03/2025

    they genuinely do not even deserve 1 star. package was surprisingly delivered, but have video proof of the delivery driver throwing the package at my all glass storm door. i'm thoroughly surprised it didn't break anything. who delivers packages and decides to throw them?

  • D. W.

    Date: 07/02/2025

    Every time I receive a delivery from GOFO express it seems that they say deliveredbut the package never arrives. I have a ring door camera so I would know and get an alert when someone comes near.Someone should really investigate this companys business practices.

  • Faith L

    Date: 07/01/2025

    We've had an extremely frustrating experience with this company. They have refused to deliver a package and will not update the delivery information, despite me contacting them 6 different times. Each time I've spoken with a representative, I was assured this would be resolved - but nothing has changed. I also asked to speak with a supervisor and was told I would receive a call within 24 hours. It's now been 4 days, and I have yet to hear from anyone. At this point, the company is holding my package without any valid reason and is refusing to assist in correcting the issue.

  • Katelynn J

    Date: 06/26/2025

    If I could give them 0 stars I would. 99% of the time your package will be stolen by the person delivering your package they outsource delivers to third party contractors. there costumer service is trash on the website it's a bot that wont help with anything and if you call them they don't really care. I received a tracking number today and the website won't bring up any information so I called and all they did was tell me the website is acting up and to call back in 3 days if my package isn't delivered this company needs to be shut down

GOFO Express is NOT a BBB Accredited Business.

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