Complaints

This profile includes complaints for REBAG's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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  REBAG

  168 39th St Brooklyn, NY 11232-2549

  
• 

  REBAG

  185 Greenwich St Ste 29 c/o Westfield World Trade Center New York, NY 10007-2383

  

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:09/22/2025

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I took items into the *******, ** store on August 7, 2025. These items were to be sent to the corporate warehouse/office for valuation and then payout (these were not consignment items). Rebag confirms receiving but I have not gotten paid out for these items. Im owed $2290 and I keep getting the run around. Ive emailed several times to find out whats happening and I keep getting "sorry for the delay" emails.I honestly think they have lost these items and that is what is holding the delay but considering they have my items and have made zero effort to address this, I might be considering legal action if this does not resolve it.

  

  Business Response

  Date: 09/23/2025

  Good afternoon.
  
  Thanks for your patience. We have reviewed your account and your item ending ***** is already processed. There are other items in your offer that still require your review for us to complete the inspection and payment process respectively.
  
  Please contact our customer service team if we can assist you with anything else.
  
  Best regards,

  Rebag Customer Service

  Customer Answer

  Date: 09/23/2025

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID# ********, and have determined that my complaint has NOT been resolved because:

  [Your Answer Here]

   Communications from Rebag clearly state that:

  Funds will be deposited in your Rebag Wallet up to 4 weeks after we receive your item

   

  Rebag has been in possession of items since August 7, much longer than 4 weeks.

   

  In email communications with the warehouse, this is the reply I got on August 27:

  This process typically takes 4 to 5 weeks to be finalized, which includes both the item evaluation and payout processing time.

   

   

  Ive also purchased a Rebag membership which allows more money on items that are to be paid out. I now expect the additional funds in this payout as the delay is in excess of what Rebag stated their policy was.

   

   

  In order for the BBB to appropriately process your response, you MUST answer the question above.

  
  Sincerely,
  
  ********* ******
  
  
  
  
   
  

  

  Business Response

  Date: 10/01/2025

  Good afternoon.
  
  Thanks for reaching back. We have confirmed the amount for your order ending *** is correct as it includes the total quoted for your items and the ** membership bonus. The funds were already cashed out and are on its way to you.
  
  In case you want a breakdown of these details, please reach out our **************** team.

  Thank you.

   

• Initial Complaint

  Date:09/22/2025

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I sold my bag as a buyout to Rebag for a quote of $3560 and due to the Rebag+ membership I was supposed to take $3720. I dropped it off on 9/19, and was told it would take 3-5 days to be vetted. I received an email today on 9/22 saying I got an updated offer of $3440, and with the Rebag+ I would take home $3615. I contacted support just to ask when they would be funding my wallet with my buyout, and they did it immediately. To my surprise, it was a delightful surprise just because I had read the horror stories about Rebag ghosting and not paying. I then attempted to wire the funds to my bank account, aware of the 3% early withdrawal fee. I didnt receive an email confirmation and thought it was odd, and then no less than 5 minutes later I get an email from support saying my transfer failed and to try again the next business day. I asked support, and he said there were no issues with my account or the wire, and to try again later today. I also called support to see what their reply would be. They said theyre having technical issues and its because I use an ***** email that Im not receiving the code to process a bank transfer, when I explained I already received a code the first time I tried, but the transfer has since failed and when I try to make a transfer again I no longer receive a code, completely cutting me off from transferring my funds. Now he said its all a technical issue so thats why, and to try again later today. Im concerned what everyone is saying is valid and I will never see my money. Can you please help me initiate a successful bank transfer of $3615 less the 3% fee, so I can receive my funds and call it a day? Thank you!

  

  Business Response

  Date: 09/22/2025

  Good afternoon,
  
  Thanks for your patience. We have reviewed your account and your funds are available for cash out since 09/22/2025. If you had trouble cashing out, please try tomorrow morning after 8AM EST. ************ Service Manager will reach out to help you further on your request in case of any additional questions.
  
  Best regards,

• Initial Complaint

  Date:09/22/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  EVERYONE PLEASE BEWARE OF SELLING TO REBAG!! Unfortunately I sent 10 bags to Rebag on August 20th and it arrived to Rebag on August 22nd. Afterwards, an email was sent to me by Rebag confirming the arrival. After their review, they decided to keep 6 bags and send 4 bags back to me which I was fine with. Unbeknown to me, Rebag recently changed their processing time to up to 4 weeks from the items receipt. I was NEVER notified about this change UNTIL my items were sent to ******** received the Weve received your items email. IT IS NOW SEPTEMBER 22nd (MORE THAN 4 WEEKS SINCE REBAG RECEIVED MY BAGS) AND I STILL HAVE NOT RECEIVED MY 4 BAGS OR MY MONEY FROM REBAG. This is absolutely TERRIBLE. I have been extremely patient with rebag and waited for the 4 weeks to be completed but after calling them, I am not receiving the assistance I need. Last week, I called Rebag and they said they would send me a verification form (which is something completely new) but they NEVER did. I called them again today September 22nd and a new representative said they werent sure why it wasnt sent to me by the previous representative & basically repeated the same thing. I AM GETTING THE RUN AROUND FROM ************************* PRODUCTS AND FUNDS HAVE BEEN HELD NOW FOR OVER ONE MONTH!!! I have sold with them before and received my money with none of these issues within 1-2 weeks. Now its been over a month and I have received NOTHING. Please be CAUTIOUS with selling to Rebag. This has been such a HORRIBLE EXPERIENCE for me and Im currently out of thousands & thousands of dollars!!!!

  

  Business Response

  Date: 09/22/2025

  Good afternoon,
  
  Thanks for your patience. Upon reviewing your account, we evidence you were unable to complete our verification process, this request was shared with you on 08/26/25 and you submitted the documents today at 3:39PM. Please keep in mind it's our priority to keep you account safe. On the other hand, your order ending in 387 was received on 08/25/25. Once the verification is completed and approved, the order will be paid within the 4-5 weeks timeline since the received date. You can learn more about our processing times here ******************************************************************************************************************************.
  
  
  Please contact our customer service team if we can assist with anything else.
  
  Best regards,

  Customer Answer

  Date: 09/22/2025

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID# ********, and have determined that my complaint has NOT been resolved because:

  [Your Answer Here]

  Hello Rebag. 
  I contacted a representative on September 17th and was told that a verification was going to be sent to me shortly after. I was also made to understand that the verification did not affect my processing time & that it was just a new verification Rebag started. I have sold to Rebag before and have never had to complete any verification & I received my funds with no issues so this entire experience has been extremely frustrating. According to the representative I spoke to on September 17th and according to the tracking number you guys provided to me, the order arrived to Rebag on Friday, 8/22/25 at 9:10 AM and it was signed for by ****. Now today, you guys are changing the delivery date to 8/25/25 which is different than what is shown in my tracking number & what was originally communicated to me. Nevertheless, even if you guys want to use 8/25/25, today is September 22nd which makes it exactly 4 weeks from 8/25/25 and I still have not received my funds or my 4 designer bags back from Rebag. According to the email you sent me on August 25th, Due to high volume, processing currently may take up to 4 weeks from item receipt. No where did it state 5 weeks in that email. In addition, in the Handbag Vetting Process on your website, it also says that the processing can take up to 4 weeks. Here is the link with that information: ***********************************************************************************************************************************. Overall, selling with rebag has been a very very terrible experience & I am currently out of thousands of dollars because you guys havent released my funds or my 4 bags back to me since last month. 

   

   

   

  In order for the BBB to appropriately process your response, you MUST answer the question above.

  
  Sincerely,
  
  ***** ********
  
  
  
  
   
  

  

  Business Response

  Date: 10/01/2025

  ***** ********
  Good afternoon.
  
  We have confirmed that all pending funds on your account are already deposited and available for cash out at your earliest convenience.
  
  You can learn more about out cashout fees here: ****************************************************************************************************.
  
  Please contact our customer service team if we can assist with anything else.
  
  Best regards,
  
  Rebag ****************

  Customer Answer

  Date: 10/08/2025

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID# ********, and have determined that my complaint has NOT been resolved because:

  [Your Answer Here]

  Unfortunately according to Rebag, I have to wait an additional 15 days to take my funds out without being charged a fee which is very disappointing. This fee was not communicated to me before selling to them so sellers beware. In addition to this, some of the bags that arrived back to me arrived with new damages that werent there when I sent them out. (I run a business so I have pictures and videos of all of my items before sending them to Rebag.) I sent an email to Rebag on September 27th (over a week ago) and I included pictures of the new damages and Rebag has still not gotten back to me. Out of every platform that I have sold my bags to, Rebag has given me the worst experience. 

   

   

   

  In order for the BBB to appropriately process your response, you MUST answer the question above.

  
  Sincerely,
  
  ***** ********
  
  
  
  
   
  

  

  Business Response

  Date: 10/21/2025

  Good afternoon,
  
  We appreciate your patience. We have double checked your case and found that the payment for your orders were deposited on 09/29/2025 and cashed out with no fees on 10/15/25.
  
  You can find more information about our 4-5 weeks processing times: ******************************************************************************************************************************.
  
  Please contact our customer service team if we can assist with anything else.
  
  Best regards,
  
  Rebag ****************

  Customer Answer

  Date: 10/25/2025

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID# ********, and have determined that my complaint has NOT been resolved because:

  [Your Answer Here]

  Unfortunately your response is not satisfactory. As stated earlier, the message I was originally emailed said that Rebag may take up to 4 weeks so with the information I received via email, 4 weeks was the maximum time I received. With that in mind, there is no reason why it should have taken more than the 4 weeks I was told via email. Secondly, the bags you guys sent back arrived with new damages than when I originally sent them out. I run a business so I have videos and pictures showing the condition of my bags before I sent them out and after they arrived back to me. Its highly disappointing that ANY of my bags would be in Rebags possession for over a month & arrive back to me with NEW damages and wear. Third, you guys charge a fee to sellers if they dont wait 15 days after the money is deposited into their wallet which was never originally communicated to me. That is something every seller should be aware of before selling to Rebag. I was only charged no fees because I waited an additional 15 days more than the over 1 month I originally waited. So in total, it took me almost 2 months to receive my funds from Rebag without any fees charged. Overall dealing with Rebag has been such a terrible experience and I wouldnt recommend selling to Rebag to anyone.

  Currently, Im stuck with bags with NEW damages after shipping my bags to Rebag & Rebag told me the condition is the same via email which is not true. With this information, they are refusing to assist me in resolving the issue even though I have evidence proving my statements. I have sold to several other companies and have never experienced this terrible service. Please beware of Rebag & do your research on various platforms before selling to them. I wouldnt want anyone to experience the disappointment & frustrations I have had to deal with throughout this terrible experience.

   

  In order for the BBB to appropriately process your response, you MUST answer the question above.

  
  Sincerely,
  
  ***** ********
  
  
  
  
   
  

  

  Business Response

  Date: 10/31/2025

  Good morning.
  
  We appreciate your patience. After investigating on your request, we found that the items ending 387/10, 387/4, 387/7 and 387/8 were not Rebag approved as these did not meet our quality standards. The items had peeling, decoloration, and some were repainted. Those details were not disclosed when submitting the items. All of them were returned in the same condition we received them.
  
  Please contact our customer service team if we can assist with anything else.
  
  Best regards,
  
  Rebag ****************

• Initial Complaint

  Date:09/20/2025

  Type:Delivery Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I received and accepted a quote to sell a Van ***** Sweet Alhambra bracelet to Rebag on 9/8/25. The quoted amount to be paid to me was $1,600.00. Rebag received and signed for the package sent via ***** on 9/10/25. Rebag facilitates three types of selling transactions - Consignment, Buyout and Trade. When the selling offer was confirmed, I selected the "Buyout" option instead of consignment or trade, which per Rebag's terms and conditions, states that I will be paid for my items when the item has been fully vetted and authenticated. I sent an email to ********************************** on 9/12/25 to confirm delivery and inquire on when I would be receiving my payout. ******* from Rebag's customer service stated that it would now take 4-5 weeks, instead of the original 5-7 days I was accustomed to from a prior sale. This new timeframe was not something I agreed to, before or after I shipped my item, and *******'s email was the first time I was notified of such change. On 9/19/25, upon checking the Rebag site, I saw that my item had been listed for sale. I confirmed this to be my item based on the characters of serial number. I immediately reached out to ********************** to inquire on why my item had been listed for sale, when I hadn't been paid. Per Rebag's "Buyout" process stated online, it encompasses a "thorough authentication and vetting process," in which the seller would be paid for their item following completion. Rebag's authentication policy states "Every item undergoes an in-house multilayered evaluation by our authentication experts before it is Rebag-approved and listed for sale." Since my item was listed for sale, that concludes that it was deemed authentic, and therefore I should have already been paid as a condition of the "Buyout" selling terms. Rebag has not paid me for what I believe is their way of trying to wait until my item has sold before paying me. That is a deceptive business practice and is not what I contractually agreed to as a condition of selling.

  

  Business Response

  Date: 09/22/2025

  Good morning. 
  
  Thanks for your patience. We are sorry to hear about any confusion. In reviewing your account, we confirmed the order ending *** was received on 09/12/25 and is currently under inspection and its process will be completed by 10/16/25. Our processing times are 4-5 weeks from the date received. You can find more information here: *****************************************************************************************************************************************;
  
  Please contact our customer service team if we can assist with anything else.

  Customer Answer

  Date: 09/22/2025

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID# ********, and have determined that my complaint has NOT been resolved because:

  The merchant completely disregarded anything in my complaint. Their response is baseless and generic. Those are not the terms and conditions that I have agreed to as a condition of the sale. You stated my item is under inspection in your response, but it is not under inspection, because it has been listed for sale on your website. I have since reached out to an attorney for further reproach.  

   

   

   

  In order for the BBB to appropriately process your response, you MUST answer the question above.

  
  Sincerely,
  
  ********* *******
  
  
  
  
   
  

  

  Business Response

  Date: 10/01/2025

  Good afternoon.
  
  We have followed up on your request. The order ending *** was received on 09/12/25 and is currently under inspection. Our processing times are 4-5 weeks from the date received. Your item inspection is not yet completed but still within our estimated timeframe. Its process will be completed by 10/16/25. You can find more information here: ******************************************************************************************************************************
  
  Please contact our customer service team if we can assist with anything else.
  
  Best regards.

• Initial Complaint

  Date:09/19/2025

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I consigned an item with Rebag on 6/20/2025. I sent them a pair of Chanel heels WITH THE BOX, DUSTBAGS, AND EXTRA HEEL TAPS.I pulled my item from consignment after 3 months of no sale. I received back, only the shoes, packaged inside of a Rebag dust bag. I reached out to customer service, on Friday 9/19/25, and explained the issue. The agent advised me that she would submit an inquiry to the warehouse, and that they would get back to me, within 48 hours. She then advised me that they were closed on weekends, so I may not hear anything back until Monday. I asked her so is it safe to assume that they threw my box away? She LAUGHED and replied thats what Im trying to CONFIRM, because usually when an item gets consigned, everything that isnt a part of the quote gets discarded. I AM PISSED!!!!!!! This is CHANEL!!!!!!!!!!!! CHANEL!!!!!!!!!!!!!I am removing myself from my Rebag+ membership, and withdrawing my funds IMMEDIATELY. WOULD NOT RECOMMEND.

  

  Business Response

  Date: 09/19/2025

  Good afternoon.
  
  Thanks for your patience. We are sorry to hear about this confusion. We have evidence that your bag has been returned and delivered today on 09/19/25 11:49AM under the tracking ending ****. The item was delivered in the same condition we received it.
  
  You can learn more about our return policy here ******************************************************************************************************************.
  
  Please contact our **************** team if we can assist you with anything else.

• Initial Complaint

  Date:09/15/2025

  Type:Billing Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I sold 2 handbags to Rebag which they received and confirmed July 29. I didnt realize that they policy had changed with month regarding payouts. I was told to wait another month for pay out with I didnt realize, after they said I will be charged 3 % if payout instant or wait another 15 days. Sept 15 I tried to do pay out and Im receiving email saying unable to do so . They have my 2 handbags since July 24. It is September and with the waiting, still havent received my 5034 pay out.

  

  Business Response

  Date: 09/16/2025

  Good morning, 
  
  Thanks for your patience. We have reviewed your account and your funds are available for cash out since 09/15/2025. In case you need additional assistance, our **************** Manager will reach out today to help you further on your request.
  
  Best regards,

  Rebag ****************

  Customer Answer

  Date: 09/17/2025

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me and the matter has been resolved.
  
  Sincerely,
  
  **** ******
  
  
  
   
  
  

• Initial Complaint

  Date:09/09/2025

  Type:Billing Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  After 2 email communications and one BBB review, Rebag failed to issue me payment on my item that was delivered on Aug 12, reviewed on Aug 26, and they already listed my item online for sell. Their response to BBB was "currently under inspection" which is not true. Item already passed inspection and listed for sell but they are just holding up my payment. I was not notified their sudden change of processing time that they claim. As a repeat customer, if I was aware of the hold up in payment I would have chosen other company to do business with. I am now requesting immediate payment to my Rebag wallet account and waive any transaction fees to transfer funds to my bank. This transaction is not complete until they issue my payment but on the other hand they already listed item for sell which they have not paid me for. I chose buyout and not consignment for faster payment to begin with.

  

  Business Response

  Date: 09/10/2025

  Good Morning. 
  
  We are sorry to hear about any confusion. In reviewing your account, we confirmed that order ending in *** was processed and completed within the established timeline. As a reminder our processing time is 4-5 weeks: *****************************************************************************************************************************. Please login to your account as the funds are already in your wallet. 
  
  Please contact our customer service team if we can assist with anything else.

  Customer Answer

  Date: 09/10/2025

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me and the matter has been resolved.  Thank you BBB for your assistance so the business resolved the situation and issued my payment promptly after the complaint was filed as they failed to provide any help with multiple customer service communication attempts.
  
  Sincerely, ************************************************

• Initial Complaint

  Date:09/09/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I sold to Rebag through the buyout which Ive done numerous times. I was informed they changed their policy meaning I wouldnt get paid for 5 weeks even though my item already passed inspection and was vetted. I wake up today to see my item is currently for sale on the website and I have yet to be paid. Thats illegal as our contract has not been completed and the item is not currently theirs. I contacted customer service and was told theres nothing they can do. This is unacceptable and I expect payment asap. New policy or not this is a breach of contract and the item is not yours to sell until our agreed upon price is paid.

  

  Business Response

  Date: 09/09/2025

  Good evening, 
  
  Thanks for your patience. We are sorry to hear about any confusion. In reviewing your account, we confirmed the order ending 198 was received on 08/28/25 and is currently under inspection and will be completed by 10/03/25. Our processing times are 4-5 weeks from the date received. You can find more information here: *****************************************************************************************************************************************;
  
  Please contact our customer service team if we can assist with anything else.

  Customer Answer

  Date: 09/09/2025

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID# ********, and have determined that my complaint has NOT been resolved because:

  [Your Answer Here]

   

   That is an outright LIE. The item is not still be inspected it is for sale on YOUR site.  At least have the decency to not list an item for sale until you upheld your obligation to pay seller (me). What you are doing is illegal which I previously mentioned. You cannot sell an item until our agreement is completed and paid. I am beside myself that this is your level of business ethics and morals. I highly recommend paying and completing the agreed upon amount so we can both go our separate ways. This is so unprofessional its astonishing. You cannot sell an item that is not currently yours. Are you inspecting while its for sale/sells? Beyond disappointed after years of business with this company. My request is you do the right thing and pay me and others you are doing this to BEFORE you list our items for sale. 

   

   

  In order for the BBB to appropriately process your response, you MUST answer the question above.

  
  Sincerely,
  
  **** *******
  
  
  
  
   
  

• Initial Complaint

  Date:09/09/2025

  Type:Product Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Over a month ago I sent 3 bags to Rebag to sell to them. I have sold bags to them in the past for a quick turnaround in a quote and funding. This time has been different. A couple of weeks went by and my account kept saying reviewed. I tried calling and never was able to talk to a person. I emailed and received a response that their policy had changed and it would be 4 to 5 weeks from receiving bags to be funded. The funds finally showed up in my wallet and I did cash out for first one and received funds via direct deposit. The second and third bag funds are still in my Rebag wallet and will not allow a cash out. When I try it keeps saying failed bank transfer try again next business day. I tried calling and again no response nor a response from email. I want all money owed to me and cancel my membership. This has been very frustrating and discouraging. I would like the money owed to me as soon as possible.

  Customer Answer

  Date: 09/09/2025

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me and the matter has been resolved.
  
  Sincerely,
  
  *** *****
  
  
  
   
  
  

• Initial Complaint

  Date:09/08/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I accepted an offer from Rebag in July, they vetted my bag within two weeks but held onto the funds until August 22nd. Once they put the funds in my wallet, they made me wait 15 days to get the full amount. Well, it is now 17 days later and I tried to transfer the funds from my wallet to my bank account and the wire failed twice. Wire failure has happened to be several times in the past as well with Rebag.

  

  Business Response

  Date: 09/09/2025

  Good morning. 
  
  We are very sorry to hear about this. Our customer service manager will contact you today (PST) to take you through the steps of the security validation process that might be causing this issue.
  
  Best regards, 

  Rebag Customer Service