Complaints
This profile includes complaints for REBAG's headquarters and its corporate-owned locations. To view all corporate locations, see
Customer Complaints Summary
- 556 total complaints in the last 3 years.
- 216 complaints closed in the last 12 months.
If you've experienced an issue
Submit a ComplaintThe complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.
Initial Complaint
Date:08/06/2025
Type:Product IssuesStatus:ResolvedMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
Complaint to BBB: Rebag Subject: Delayed Payment and Unjustified Fees Request for Immediate Resolution To Whom It May Concern,I am filing this complaint against Rebag regarding a recent transaction involving two items I sold through their platform.Rebag accepted one item and rejected the other. However, I was not informed upfront that it would take up to a month to receive payment for the accepted item. This lack of transparency is extremely disappointing, especially for a company dealing in luxury ******** addition to the delay, I was notified that Rebag will charge me a 3% fee to withdraw my own funds. I find this practice unreasonable and unacceptable. This is my money from an item theyve already accepted and committed to purchase. I believe I should receive 100% of the payment without being ************ date, I have not been paid for the accepted item, which is $655. Furthermore, the second item was rejected, but it has not been returned to me. If Rebag does not intend to return it, then I request that they honor the quoted price of $715 for that item as well.Therefore, I am demanding the following:Immediate payment of $655 for the accepted item without any withdrawal fees.The return of the rejected item, or alternatively, full payment of the quoted amount of $715.A total resolution amount of $1,370 if the rejected item is not returned.Rebags current handling of this transaction is unacceptable. I respectfully request the BBBs assistance in resolving this matter promptly.Sincerely,********Business Response
Date: 08/08/2025
Good morning.
We are sorry that one of your items in order ending in *** did not meet our minimum standards. Unfortunately, we are not able to purchase this item or offer it for sale. It has been shipped back to you via ***** under tracking ending in *****. The full tracking and shipping details are sent directly to the email in the account for security reasons. As for the other item, it was already processed and the order completed. The funds are already in your wallet.
Please contact customer service if we can assist with anything else.
Customer Answer
Date: 08/12/2025
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID# ********, and have determined that my complaint has NOT been resolved because:I was still charged the 3% fee ($19.65) for withdrawing my own money.
In order for the BBB to appropriately process your response, you MUST answer the question above.
Sincerely,
******** *********
Business Response
Date: 08/14/2025
Good morning.
We are sorry for any confusion. But that is an option that you selected and approved for early cash outs. Here is a helpful resource: **********************************************************************************************************;
Please contact our customer service team if we can assist with anything else.
Customer Answer
Date: 08/21/2025
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID# ********, and have determined that my complaint has NOT been resolved because:I also need order number# ********, which was declined, to be shipped to me ASAP.
Thanks!
In order for the BBB to appropriately process your response, you MUST answer the question above.
Sincerely,
******** *********
Business Response
Date: 08/26/2025
Good afternoon.
We are sorry that your item in order ending in *** did not meet our minimum standards. It was already shipped back to you via ***** under tracking ending in ***** which was delivered on 8/24/25.
Please contact our customer service team if we can assist with anything else.
Customer Answer
Date: 08/28/2025
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me and the matter has been resolved.
Sincerely,
******** *********
Initial Complaint
Date:08/06/2025
Type:Delivery IssuesStatus:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
On July 11, 2025, I submitted a **** Mini Saddle Bag to Rebag for a buyout. The item was received by Rebag on July 15, and on July 17, the status on my account was updated to Paid. However, I never received any funds in my Rebag wallet.I contacted Rebag support on July 18 to inquire about the missing payment. A representative responded, telling me the Paid status was likely posted in error and that the correct status was actually Reviewed. I was told the issue would be addressed. I was promised payment within 5-7 days of receipt. As of August 6, I have still not been paid and have not received any meaningful update or resolution. The handling of this order has been extremely unprofessional, with misleading status updates and a complete lack of follow-through on payment for an item Rebag accepted weeks ago.This delay has gone on for nearly a month with no clear explanation, accountability, or resolution, despite repeated outreach.Desired Resolution:Immediate payment for the Dior Mini Saddle Bag, as originally agreed upon A full explanation of why the status was incorrectly marked as PaidAssurance that this will not happen again in the futureBusiness Response
Date: 08/08/2025
Good morning.
We are sorry that your items for order ending in *** did not meet our minimum standards. Unfortunately, we are not able to purchase this item or offer it for sale. It has been shipped back to you via ***** under tracking ending in *****. The full tracking and shipping details have been sent to the email in the account for security reasons. Here is a helpful resource to properly state the actual condition of your item when requesting a quote: ******************************************************;
As for order ending in ***, the order was already process, completed and paid to your wallet.
Please contact our customer service team if we can assist with anything else.
Initial Complaint
Date:08/06/2025
Type:Product IssuesStatus:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I submitted a Chanel Double Stitch Flap Wallet in excellent condition to Rebag for a buyout. This is a genuine ****** item in patent leather, and I provided clear, high-resolution photographs of the wallet prior to shipment. Based on those photos, Rebag accepted the item for a buyout and quoted me a price.I carefully packaged the wallet in its original Chanel dust bag and box and included the certificate of authenticity (from Legitmark). The wallet was delievered to Rebag on 7/15 and accepted. Shortly after, I received a notification from Rebag stating that the item was being rejected due to it having been repainted. This claim is both false and highly unlikely, especially with Chanel patent leather, which is not something that can be repainted without noticeable damage or alterationnone of which was present.When I received the wallet back from Rebag, I was shocked to find it covered in a white residuea substance that resembles white-out or paint. This damage was not present when I sent the item in, and I have photo evidence to prove the wallet was in pristine condition prior to *********** a result of whatever occurred while in Rebags possession, my Chanel wallet is now significantly damaged and unsellable. Rebag did not communicate any issues or take responsibility for damaging the item, and simply returned it in this unacceptable condition. I have attached photos of the wallet before and after. This item was an authentic, valuable piece, and Rebags mishandling has rendered it worthless. I am requesting full compensation for the value of the wallet based on their original quote, as well as an explanation and accountability for the damage caused while the wallet was in their care.Desired Resolution:Full compensation equal to the original buyout offer A written acknowledgment of responsibility for the damage Review of Rebags inspection and handling procedures to prevent similar incidentsBusiness Response
Date: 08/06/2025
Good evening.
We are sorry that your item did not meet our minimum standards. After receiving and inspecting the item in person we found that it had been repainted around the edges. This low quality work was not done by the brand nor meets the brand standards either. Looking at high zoom at the images you sent here, you can see the after market repaint clearly. Unfortunately we are not able to purchase this item or offer it for sale. Thank you for confirming you received it back. Here is a helpful resource to properly state the actual condition of your items: *****************************************************;
Please contact our customer service team if we can assist with anything else.
Customer Answer
Date: 08/07/2025
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID# ********, and have determined that my complaint has NOT been resolved because:You have not addressed the problem of my wallet being returned to me in destroyed condition. It came back with a white substance all over it that wasnt there when I sent it!!!!!! The wallet is now completely destroyed because I cant get the white substance off the patent leather! What is it!!!!!???? This is insane Im so upset, you destroyed my wallet.
In order for the BBB to appropriately process your response, you MUST answer the question above.
Sincerely,
******** ****
Business Response
Date: 08/11/2025
Good evening.
Unfortunately the condition of your item is due to the poor quality repainting done to it before it was shipped to us. Please see attached. This is the reason why we had to refuse this item as we are not able to purchase it or offer it for sale.
Please contact our customer service if we can assist with anything else.
Initial Complaint
Date:08/06/2025
Type:Delivery IssuesStatus:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
Complaint Against Rebag Delayed Buyout Payment and Lack of Transparency Dear Better Business Bureau,I am writing to file a formal complaint against Rebag regarding an unresolved issue involving delayed payment for items I submitted under their buyout program.Between July 9th and July 12th, I shipped six handbags to Rebag with the expectation, based on an email confirmation I received that I would receive a buyout payment within 7 business days. This was a critical factor in my decision to move forward, especially since I had previously sent in a single handbag a week prior and experienced a smooth and timely transaction, receiving payment within 12 weeks.However, after Rebag received the six additional bags, I wasnt informed that their policy had changed and that the new processing timeline for buyouts is now 45 weeks. I was not notified of this policy change prior to sending my items, nor was this information clearly communicated or easily accessible on their website.This feels unethical and misleading, especially given that some of my items are already listed for sale and no payout has been issued. I contacted Rebag directly seeking clarification, but the issue remains unresolved. Ive now been told the earliest estimated payout window is between August 16th and August 23rd, which is nearly six weeks after my items were ******** of the items Order #****** has already been sold, and Id also like clarity on why the consignment payout has not been processed for this item ***************** are the order numbers for reference:#****** - $875 #****** - $695 #****** (sold item) -$1,150 #****** - $765 #****** - $750 #****** - $835 I respectfully request your assistance in addressing this matter. The lack of transparency, uncommunicated policy change, and significant payout delay have caused financial inconvenience and eroded my trust in Rebags process.Thank you for your attention.Sincerely,******* ***** ******************Business Response
Date: 08/06/2025
Good morning.
We are sorry to hear about any confusion. While reviewing these orders, most arrived mid to late July and are still within the processing timeline in our terms (******************************************************************************************************************************). We do see that most are scheduled to be finish by 8/11, you should see the processing and payment completed by then. Our customer service manager will call you today to cover any questions you might have.
Have a good day.
Initial Complaint
Date:08/04/2025
Type:Product IssuesStatus:ResolvedMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I am writing to formally express my concern regarding a recent transaction with the company, Rebag. I shipped bags to Rebag, which were received, reviewed, and accepted by July 14, 2025. I was clearly informed that the funds would be deposited into my Rebag account within 15 days of acceptance. However, as of today (August 4, 2025), no payment has been made to my Rebag account.Furthermore, I was not informed of any policy changes affecting payout timelines. Ive been a loyal seller with Rebag and always trusted their platform, but this lack of communication and delay feels extremely misleading and disappointing. The recent unannounced policy shifts have only added to my frustration, especially considering they have me wait 30 additional days just to access my funds without incurring fees.I respectfully request that:**** payment be deposited immediately into my Rebag account.2.A clear explanation be provided regarding the delay and lack of notification about any changes to payout policies.3.Consideration be given to waiving the 30-day holding period or associated fees due to the inconvenience and misinformation.I would appreciate any help you can offer me. Please let me know if any further action is required on my part.Business Response
Date: 08/05/2025
Good afternoon.
We are sorry to hear about any confusion. While reviewing your account we see that most of your items from earlier to mid July were already processed and paid to your wallet, well within the processing timeline (******************************************************************************************************************************). Our customer service manager will call you today to see if there is any specific order you might need more information on.
Customer Answer
Date: 08/05/2025
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me and the matter has been resolved.
Sincerely,
******* *****
Initial Complaint
Date:08/01/2025
Type:Service or Repair IssuesStatus:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
The order ********, total amount of *******usd was paid to purchase the Celine ******** The condition is supposed to be excellent. However when received , I did find there is a dent inside the handle bag about 10cm, indicating that the condition is not disclosed in the page previously. The dent or crack inside the handle is shown as pictures. I reached out rebag but they refused to provide any partial compensation due to the serious damages in the bag.Business Response
Date: 08/04/2025
Good morning.
We are sorry to hear that your are not happy with your purchase. While reviewing the listing against the item, condition is properly stated and listed. But don't worry that you are still within the return period (************************************************************************************************************************************.). Our **************** team will contact you today so you can initiate the return. Unfortunately we do not issue post sale discounts (***************************************************************************************************************).
Our customer service will contact you today to start the return.
Have a good day.
Customer Answer
Date: 08/05/2025
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID# ********, and have determined that my complaint has NOT been resolved because:[Your Answer Here]
The dirts are not disclosed in the listing nor the deep dent inside the handle. These should justify the partial refund of 50-100usd.
In order for the BBB to appropriately process your response, you MUST answer the question above.
Sincerely,
***** **
Business Response
Date: 08/11/2025
Good evening.
We stand by our listing and description. But we've offered you the option to return the item if you are not happy with it and you refuse to return. Unfortunately we do not offer post sale discount on items nor can we can we refund you if you don't return the item. If you wish to return it, please ship it back to us with the return label provided.
Please contact our customer service team if we can assist with anything else.
Customer Answer
Date: 08/13/2025
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID# ********, and have determined that my complaint has NOT been resolved because:[Your Answer Here]
Rebag did not offer return label but just refuse to return option. There is no further partial refund for hiding the defects in the listing. Back and forth communication did not resolve the customer concern at all.
In order for the BBB to appropriately process your response, you MUST answer the question above.
Sincerely,
***** **
Business Response
Date: 08/20/2025
Good morning.
We are sorry for any confusion. But our customer service team has offered the return option multiple times. We hear that you only want additional post sale discounts. But we are not able to offer post sale discount on items nor can we can we refund you if you don't return the item. If you wish to return it, please ship it back to us with the return label provided.
Please contact our customer service team if we can assist with anything else.
Initial Complaint
Date:08/01/2025
Type:Delivery IssuesStatus:ResolvedMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I am a long-standing and loyal customer of **********************, having engaged in multiple transactionsbuying, selling, and tradingover the years. While most of my experiences have been positive, my most recent trade-in has left me deeply disappointed and questioning the fairness of your practices. On 7/23, I submitted a **** bag in excellent, condition and received an initial trade-in offer of $2,145 in Rebag credit, which I accepted. I proceeded to place a trade order using this credit. However, after Rebag received my bag, the offer was reduced by $300, citing reasons such as "minor crease" and "minor scuff." Upon reviewing their inspection notes, I found that my original description accurately matched their assessment. In fact, many of Rebags own listings under "excellent" condition include similar minor signs of use. This inconsistency raises serious concerns about the justification for the reduction. Given that my trade order was nearly even, I suspect the adjustment was made because Rebag stood to profit less from this transaction. This practice is not only unethical but also contradicts the trust *** placed in your company as a repeat customer. I am now left with two unsatisfactory options: 1. Pay an additional $300 to complete the trade, despite believing the reduction was unjustified. 2. Request the return of my bag, with no guarantee it will be in the same condition as senta risk underscored by numerous customer complaints. I urge ********************** to: - Honor the original offer, as my description aligned with their inspection. - Provide detailed evidence (e.g., photos) demonstrating the discrepancies between the expected and actual condition, if the reduction is to stand. As a trusted luxury reseller, Rebag should uphold transparency and fairness. I hope to resolve this matter amicably. I look forward to your prompt response.Business Response
Date: 08/01/2025
Good afternoon.
We are sorry to hear about this situation. But while reviewing your order we see that the item you sent in for trade was not in the condition you originally stated (mint/unused). This it has been used and has signs of it. Unfortunately we had no choice but the adjust the quote to reflect the actual condition. Here is a helpful resource to properly state the condition of your item: ******************************************************;
Our customer service manager will call shortly to verify if you want to continue with the order or cancel it.
Customer Answer
Date: 08/05/2025
I have reviewed Rebags response and confirm that my complaint has NOT been resolved for the following reasons:
1. Inconsistent Condition Assessment
- I accurately described my Dior bag as "excellent" (not "mint/unused") during submission, which explicitly allows for "light marks" per Rebags own definition. The adjustments for "minor creases/scuffs" contradict this policy, as such flaws fall within the "excellent" category. Attached is the condition description for reference.
2. Lack of Transparency & Due Process
- Rebag canceled my trade order citing "unforeseen circumstances" 2 hours before their BBB response, denying me the opportunity to discuss the issue with a manager or confirm whether I wished to proceed (See photo attached, as of 8:24AM Central time). This abrupt cancellationpaired with the unjustified $300 reductionreinforces my concern that Rebag adjusted terms to prioritize profit over fairness.
3. Failure to Provide Evidence
- Rebag has not supplied photos or detailed proof justifying the $300 reduction. Without this documentation, their claim remains unsubstantiated.
Resolution Requested:
- Rebag should either:
a) Honor the original $2,145 trade credit/ equivalent amount for cash offer, as my submission matched their "excellent" criteria, or
b) Provide clear, photographic evidence demonstrating how the bags condition deviated from the agreed-upon description.
Until these issues are addressed, I consider this matter unresolved. The BBBs intervention remains critical to ensuring a fair outcome.Business Response
Date: 08/21/2025
Good afternoon.
Order ending on *** had to be cancelled and fully refunded for security reasons. The credits are available in your account to be used.
Please contact our customer service team if we can assist with anything else.
Customer Answer
Date: 08/25/2025
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID ********* and I have worked with the business directly with an alternative solution.
Sincerely,
**** **
Initial Complaint
Date:08/01/2025
Type:Sales and Advertising IssuesStatus:ResolvedMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I sent in 2 bags to Rebag after receiving an offer to buy them both from me. They sent me a prepaid shipping label and I quickly mailed them in on July 11th. They have since recieved the bags and have marked them as such as well as listed the bags for sale on their website but have not paid me yet for them. If they had the time to process and list them for sale then they also should have had the time to send me the money I am owed and would like to see that happen. They owe me $1085 in total for 2 bags.Business Response
Date: 08/01/2025
Good afternoon.
We are sorry to hear about any confusion. While reviewing your account we found that both of these orders are in the final stage of processing and are scheduled to be completed and paid out on 8/4/25 in the morning, well within the processing timeline (******************************************************************************************************************************). You will receive an email as soon as the order is completed.
Please contact our customer service team if we can assist with anything else.
Customer Answer
Date: 08/04/2025
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me and the matter has been resolved.
Sincerely,
****** *****
Initial Complaint
Date:07/31/2025
Type:Service or Repair IssuesStatus:ResolvedMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I submitted a bag to Rebag for buyout. Terms were agreed to on july 12th. The terms of the agreement were that the bag would be reviewed and payment issued within 7 business days. They have had my bag since July 17th per ***** tracking. I followed up today, July 31st, and was told that their policies have changed effective July 14th and that payment is now within 4 weeks. I did not consent to this change in our agreement. Rebag is attempting to alter the terms of the agreement without mutual consent.Business Response
Date: 08/01/2025
Good morning.
We are sorry to hear about any confusion with your orders. After reviewing your account, here is the update for both of your current orders.
Order ending in ***: We are sorry that your item did not meet our minimum standards. Unfortunately we are not able to purchase this item or offer it for sale. It was returned to you via ***** under tracking ending in ****.
Order ending in **** This order was completed already last night and paid out to your wallet. Please check your account.
Please contact our customer service team if we can assist with anything else.
Customer Answer
Date: 08/04/2025
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me and the matter has been resolved.
Sincerely,
********* ******
Initial Complaint
Date:07/31/2025
Type:Product IssuesStatus:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
Consignment Item # ******/1 Side Trunk MM Rebag received item 6/2/2025 item sold "consignor paid" 7/30/25. I've been told Rebag has a new policy on payouts. Consignment and buyout has been updated from 5-7 days to 4-5 weeks. I did not agree to this nor was this stated in the contract of consignment when I sent this piece in. I have several others that are being consigned currently as well. I would of never sent you my items if I knew this was going to take months to get paid after item has sold. I also submitted an item for buyout. Order # ****** Rebag reviewed my item on 7/21/25. I waited the 5-7 business days to contact them and now am told the same thing as above. New policy is 4-5 weeks. I did not agree to this. The worst part; I checked to see if my item is for sale on their website and it is! They are trying to sell my buyout item make me wait months for payment while eventually paying me the less money route instead of consignment. Deceptive and questionable practice. Id just like the money I was promised and we agreed to for these items and my consignments you have.Business Response
Date: 07/31/2025
Good evening.
We are sorry to hear about this confusion. After reviewing your account it seems you might be mixing two separate orders.
Order ending on *** (Consignment): item sold and the order was paid earlier today. This order has already been completed.
Order ending on **** This order is in process and its on target to be completed by 8/4/25, well within the processing timeline (******************************************************************************************************************************).
Please contact our customer service team if we can assist with anything else.
REBAG is BBB Accredited.
This business has committed to upholding the BBB Standards for Trust.
Why choose a BBB Accredited Business?BBB Business Profiles may not be reproduced for sales or promotional purposes.
BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.
When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.
BBB Business Profiles generally cover a three-year reporting period, except for customer reviews. Customer reviews posted prior to July 5, 2024, will no longer be published when they reach three years from their submission date. Customer reviews posted on/after July 5, 2024, will be published indefinitely unless otherwise voluntarily retracted by the user who submitted the content, or BBB no longer believes the review is authentic. BBB Business Profiles are subject to change at any time. If you choose to do business with this company, please let them know that you checked their record with BBB.
As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation. BBB charges a fee for BBB Accreditation. This fee supports BBB's efforts to fulfill its mission of advancing marketplace trust.