Business Profile

Online Consignment

REBAG

Complaints

This profile includes complaints for REBAG's headquarters and its corporate-owned locations. To view all corporate locations, see

Customer Complaints Summary

603 total complaints in the last 3 years.
217 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

Initial Complaint
Date:09/08/2025
Type:Service or Repair Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
In Spring of 2025, I had a good experience selling a used luxury bag to Rebag. I returned to their website this summer when wanting to sell another. I accepted the initial ****** offer of $980 July 21. At this time, my email with the shipping label read item will be evaluated in 7 business days, and your payout will be deposited in your Rebag Wallet once processed or sold. I shipped the item and awaited receipt. On August 5, I received an updated REDUCED offer. This was now the second time I received a reduced offer. Although I felt uneasy that this was a bait and switch tactic, I accepted the new offer of $945. When selling in the spring, I received my funds the day after accepting the revised offer. After not receiving payment for a few days, I reached out to CS on August 7. I was told the payment had been initiated and I could expect to receive payment by Sept 4th at the latest. That was nearly a month away so I inquired further. I was told Starting July 14th, Rebags standard processing time for items sent to us for consignment or buyout has been updated from 57 business days to up to 4-5 weeks. This adjustment was made to help us maintain the high standards of care, authentication, and service that our clients count on.. This had never been communicated to me during my selling process and I even sent back a screenshot of their website stating updated payment processing time was 2 weeks after receipt of item (Aug 19 for me). I was told the payment would be issued on Sept 4-no exceptions. The payment arrived Sept 4th, but now with an early withdrawal fee of 3%. Meaning if I withdraw my payment, I will be deducted 3% of my payment. I reached out to ** again and was told this is the new policy and no exceptions made. There were many opportunities for this process to be explained to me as a seller. I am requesting to cash out my payment now with no fee. Id also like to request I am paid my initial offer of $980 in light of these ************* tactics.
Business Response
Date: 09/09/2025
Good Morning,

Thanks for your patience. We are sorry to hear any confusion. While reviewing your account, we confirmed the order ending in *** was deposited on 08/05/25 on your account. The funds are available for you without any early cashout fee now.

You can learn more about how to cash out here: *********************************************************************************************************;

Best regards,
Rebag Customer Service
Customer Answer
Date: 09/09/2025
Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID# ********, and have determined that my complaint has NOT been resolved because:

I just logged into my account and the payment is NOT available for withdrawal without any fee. The payment was released on 9/4/2025. The business has provided false or innacurate information in their response. Please see attached screenshot from just now.

In order for the BBB to appropriately process your response, you MUST answer the question above.

Sincerely,

******* *********

Business Response
Date: 09/15/2025
Good morning,

Thanks for your patience. We have reviewed your account and your funds are available for cash out since 09/04/2025. In case you need additional assistance, our **************** Manager will reach out today to help you further on your request.

Best regards,
Rebag ****************
Customer Answer
Date: 09/17/2025
Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID# ********, and have determined that my complaint has NOT been resolved because:

Again- the funds are NOT available for withdrawal without the early cash out fee of 3%. I am not sure how more clearly I can state this. The screenshots display this as well.

In order for the BBB to appropriately process your response, you MUST answer the question above.

Sincerely,

******* *********

Business Response
Date: 09/24/2025
Good morning,

Thanks for your patience. We see that the funds in your account were cashed out on 09/19/25 at 5:55PM.

You can learn more about out cashout fees here: ****************************************************************************************************.

Please contact our customer service team if we can assist with anything else.

Best regards,
Rebag Customer Service
Customer Answer
Date: 09/30/2025
Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID# ********, and have determined that my complaint has NOT been resolved because:

The business failed to respond to me in a timely manner and failed on multiple occasions to provide accurate information. I do not feel I can resolve this complaint in good faith now.

In order for the BBB to appropriately process your response, you MUST answer the question above.

Sincerely,

******* *********
Initial Complaint
Date:09/04/2025
Type:Service or Repair Issues
Status:
ResolvedMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I recently accepted an offer from Rebag to sell a bag. I have sold bags to them in the past and received payouts within 5-7 days. They received my bag on August 7. They are now telling me they have a new policy and I will not be paid until September 17 or after. I asked them to expedite my payment since I was not informed of the new policy prior to accepting their offer and they refused.
Business Response
Date: 09/05/2025
Good Morning.

We are sorry to hear about any confusion. In reviewing your account, we confirmed that order ending in 865 was processed and completed within the established timeline. As a reminder our processing times is 4-5 weeks ***************************************************************************************************************************** . Please login to your account as the funds are already in your wallet.

Please contact our customer service team if we can assist with anything else.
Customer Answer
Date: 09/05/2025
Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me and the matter has been resolved.

Sincerely,

***** *****
Initial Complaint
Date:09/03/2025
Type:Service or Repair Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I would like to share my recent experience with Rebag. In November 2020, I purchased an ***** ******** bag (amounting to $1,975.84 ) from Rebag. Since then, the bag has seen minimal use. Recently, I attempted to sell the bag back to Rebag; however, my submission was denied on the grounds that the bag had been repainted. I want to emphasize that I have never taken the bag to a spa nor sent it to any third party for ************* the time of purchase, Rebag failed to disclose the original condition of the bag. It is concerning that the same bag I originally purchased from them is now being rejected by their own authentication process. This raises serious questions regarding the accuracy and transparency of their assessments.I intend to file a complaint with the Better Business Bureau and pursue the matter in small claims court if necessary. I believe this situation reflects poorly on Rebags integrity as a company and warrants further review.
Business Response
Date: 09/04/2025
Good afternoon.

We are sorry to hear about this confusion. The item you are making reference to was originally purchased by you in November 2020. We are happy to quote items you've purchased from us before, but it will be based on the latest market rates and current condition of the piece. The item in order ending in **************************************************** the same condition as you originally purchased from us. Unfortunately, we are not able to purchase this item or offer it for sale. Here is a helpful resource to properly state the condition of the item/s when requesting a quote: *****************************************************;

This was already returned to you via ***** under tracking ending in ****, and it will be delivered to you on 09/11/25. The full tracking and shipping details were sent to the email in the account, for security reasons.

Please contact our **************** team if we can help with anything else.
Customer Answer
Date: 09/04/2025
Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID# ********, and have determined that my complaint has NOT been resolved because:

In the original email Rebag sent me, they declined the product, claiming that the bag was repainted and therefore could not be acceptedeven though I never had the bag repainted while it was in my possession. However, when I checked their website, I noticed that they actually sell repainted bags. I want to emphasize again that the bag I purchased from them was not repainted while I owned it. I demand for a full refund of the amount Ive paid for the bag plus inflation since Rebag has failed to disclose the original condition of the item.

In order for the BBB to appropriately process your response, you MUST answer the question above.

Sincerely,

**** **
Initial Complaint
Date:09/03/2025
Type:Service or Repair Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
My package was received from Rebag 08/25/2025 its been 7 days since I got an update from them. I called more than 5 times to check the status of my order and to speak with a representative and no one picked up. I need my order processed right away this is ridiculous.
Business Response
Date: 09/04/2025
Good afternoon.

Thanks for your patience. We are sorry to hear any confusion. While reviewing your account, we confirmed the order ending *** was received on 08/25/25 and is currently under inspection and will be completed by 09/29/25. Our processing times are 4-5 weeks from the received date, you can find more information here: ****************************************************************************************************************************** .

Please contact our customer service team if we can assist with anything else.
Initial Complaint
Date:09/01/2025
Type:Product Issues
Status:
ResolvedMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
On August 12, 2025, I accepted a direct buyout offer from Rebag for my ****************** in the amount of $700. I promptly shipped the item, which was confirmed as delivered on August 18. However, Rebag did not acknowledge receipt until August 23, despite tracking confirming earlier delivery.On August 25, I was informed that the offer had been reduced to $535 due to alleged issues including: (1) the item being different from what was quoted, (2) a perfume odor, and (3) scratches on the hardware. These claims are inaccurate and can be disproven. Despite my objections and a call to Rebag ***************** I was unable to resolve the matter and reluctantly accepted the reduced offer.According to Rebags own communications and website (screenshots and emails attached), payment is to be issued immediately upon approvaleither via cash or Rebag Wallet credit. Specifically, I was told:Cash or Instant Rebag Credit will be issued the same date the items are received.However, when I called on August 26 to inquire about payment, I was toldby a representative who was both unhelpful and dismissivethat payment would take five weeks. This is a clear contradiction of their stated policy and constitutes deceptive business practice under New York General Business Law. To make matters worse, the bag is already listed for sale on Rebags website, yet I have not been paid. This entire experience has been unnecessarily stressful and deeply concerning. I entered into this transaction in good faith, expecting transparency and timely payment as clearly promised by Rebags own policies and communications. Instead, I encountered delays, misleading information, and poor customer service. It is evident that this business has systemic issues, as reflected in the numerous complaints already filed on the BBB website. I urge Rebag to take accountability.Resolution Requested:I am requesting immediate payment of the agreed-upon $535 to resolve this matter promptly and fairly.
Business Response
Date: 09/02/2025
Good Morning.

We are sorry to hear about any confusion. While reviewing your account we confirmed that order ending in 070 was processed and completed, within the established timeline (******************************************************************************************************************************). Please login to your account as the funds are already in your wallet.

Please contact our customer service team if we can assist with anything else.
Customer Answer
Date: 09/03/2025
Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me and the matter has been resolved.

Sincerely,

****** ******
Initial Complaint
Date:08/30/2025
Type:Delivery Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I have submitted my Chanel Classic Single Flap Bag Caviar Jumbo for a buyout offer with Rebag and they quoted me for $3045. I accepted the offered and shipped my bag to Rebag. The Bag was received by Rebag and they refused the buy the item with given the reason not within our internal guidelines. The item was shipped back to my address through ***** and I later founded out it was without a signature required. On 8/23/2025 at 9.52am the FedEx delivery man carelessly throwing the package onto the porch and landed in a spot that made it very easy for any people to grab it and run away with. There was No notification by the delivery man (door knocks or ring the door bell) or alert that the package was being delivered. At *****am a person walked by and stole the package from my porch.This should have been totally avoided if Rebag have signature required upon the delivery. I would have been glad to pay for my own shipping and pay the additional fee for signature required since it was a high priced item. According to the email I received about the item being returned states that Depending on the value of the item, signature confirmation may be required. For those requiring signature and not signed for, the mail carrier will leave a note at the door with information on how to retrieve the package at a nearby location. I believe my Chanel Classic Bag falls on the high value item since the brand new retail price is currently at $12200.However, Rebag refused to take any responsibility and the agent said there is not thing they can do to resolve this on their end. How come a big business like Rebag do not have insurance on the package and that they said the package with high value item would be signature required but there is ******* hoping I can get some sort of compensation for the loss of my property due to Rebag unprofessional business practice. It would have been easily avoided if there was signature required since we were all home at the time of delivery.
Business Response
Date: 09/02/2025
Good morning.

We are sorry that your item in order ending in 906 did not meet our minimum standards. Thank you for your patience. Unfortunately we are not able to purchase this item or offer it for sale. Here is a helpful resource to properly state the actual condition of the item/s when requesting a quote: ******************************************************;

This was already returned to you via ***** under tracking ending in ***** and it was delivered to you on 08/01/25. The full tracking and shipping details were sent to the email in the account, for security reasons. Please contact our **************** team if we can help with anything else.

Have a good day.
Customer Answer
Date: 09/06/2025
Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID# ********, and have determined that my complaint has NOT been resolved because:

[Rebag responded to the wrong order number. The correct order number is #****** and contained the Chanel classic single flap bag that got stolen.

The ***** tracking number for this order is #************. I was under the impression that Rebag would have sent the shipping with a signature required for this item since they have done it that way before for my other packages. Also, in the emails they send to me they also wrote, Depending on the value of the item, signature confirmation may be required. For those requiring signature and not signed for, the mail carrier will leave a note at the door with information on how to retrieve the package at a nearby location.

Now Rebag is refusing to take any responsibilities and instead the customer care team told me to work it out with ***** by myself when Rebag knows full well that they are the only one that can work it out with ***** because they are the shipper. I request Rebag to credit my Rebag account $3045 (the price they quoted my purse to be valued at) or give me a replacement Chanel classic jumbo single flap bag with similar condition.

This could have easily been prevented if a signature had been required. I have filed a policy report and have attached it as well. In fact, when delivered the delivery man didnt even knock or ring the door bell to let us know the package has been delivered. We were all home when it was delivered and stolen within around the 30 minutes after it was delivered.]

In order for the BBB to appropriately process your response, you MUST answer the question above.

Sincerely,

*** ***********

Business Response
Date: 09/15/2025
Good morning.

We are sorry that your item in order ending 918 did not meet our minimum standards. Thank you for your patience. This was already returned to you via ***** under tracking ending in ****, and it was delivered to you on 8/23/25 at 9:52 AM. The full tracking and shipping details were sent to the email in the account, for security reasons. Please contact our **************** team if we can help with anything else.

Have a good day.
Customer Answer
Date: 09/19/2025
Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID# ********, and have determined that my complaint has NOT been resolved because:

[Still Rebag refused to take any responsibilities according to responses. I have already contacted customer services many times as well as submitted many videos evidence. They were not helpful at all and didnt provide any helpful responses. Basically just repeating the response they sent in this complaint. Clients please be aware that this is how they treat their loyal clients and customers.

********************** must be the one to take full responsibility on this issue since they state in the emails that they have signature required for high value items but they failed to do so with my Chanel Classic Flap Bag which retails for over $10.000.

Their oversight and carelessness got my item stolen. Even after being delivered, I did not get notified that the item has been delivered. Again I requested Rebag to credit my Rebag account for $3045 (the amount that my bag was valued at by Rebag) or replace me with new Chanel classic jumbo flap bag in similar condition. ]

In order for the BBB to appropriately process your response, you MUST answer the question above.

Sincerely,

*** ***********

Business Response
Date: 09/26/2025
Good afternoon,

Thanks for your patience. Upon reviewing your account, the order ending *** did not pass our inspection process as the bag did not meet our authenticity standards. The item was delivered on 08/23/25 at 9:52AM back to you. This can be reviewed with the ***** tracking number ending on **** that was shared with you on 08/21/25 via email.

You can learn more about our return policy here ******************************************************************************************************************.

Please contact our **************** team if we can assist you with anything else.

Best regards,
***** ****************
Initial Complaint
Date:08/25/2025
Type:Service or Repair Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
i sent my 4 bags to them , they have been done for weeks but they havent sent payments to me , i contacted customer service but nothing can be solved, look like they want to hold customerss money with ridiculous reasons
Business Response
Date: 08/29/2025
Good afternoon.

We are sorry to hear about any confusion. While reviewing your account we confirmed that orders ending in **** **** **** *** were processed and completed, within the established timeline (******************************************************************************************************************************). Login to your account and the funds are already in your wallet.

Please contact our customer service team if we can assist with anything else.
Initial Complaint
Date:08/22/2025
Type:Service or Repair Issues
Status:
ResolvedMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
On July 23, 2025, Rebag provided me with a quote for a buyout of my handbag. The bag was shipped, received, and reviewed on August 7, 2025. Since that last update, I have been consistently checking my account for any payout, but there has been no payment or updates as of August 22, 2025. I have sent three emails inquiring about my payment. Each time, the representatives assured me that the bag passed the vetting process and that the payout was underway, promising it would be in my account by September 6, 2025. I find this timeline unacceptable and unethical, considering this transaction was a buyout submission, not a consignment. The last representative even requested that I submit a positive review after explaining the long wait time for the payout. It is highly unacceptable to have to wait 5-6 weeks while my items are being held for sale. Not what I agreed to.
Business Response
Date: 08/22/2025
Good evening.
We are sorry to hear about any confusion. While reviewing your order ending in 201we see that its on track to be completed by 8/27, well within the established timeline (******************************************************************************************************************************) that you agreed to.
Please contact our customer service team if we can assist with anything else.
Customer Answer
Date: 08/22/2025
Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me and the matter has been resolved.

Sincerely,

****** **
Initial Complaint
Date:08/21/2025
Type:Sales and Advertising Issues
Status:
ResolvedMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I have submitted my bag to Rebag for a quote and accepted their buyout offer. After shipping the bag, Rebag received it, reviewed it, and listed it for sale on their website. I reached out to inquire about my payment, and they informed me that listing it on the site was part of the processing. Since I chose the buyout option, which offers a lower price than consignment, I don't want to wait until the bag sells to receive my payment. Given that my item has passed authentication and is now listed for sale on your website, I expect my payment to be processed *************,
Business Response
Date: 08/21/2025
Good afternoon.
We are sorry to hear about any confusion. While reviewing your account we see that order ending in *** is on track to be completed by 8/23/25, well within the established timeline ******************************************************************************************************************************. An email will be sent directly to the email address in the account once processing is done.
Please contact our customer service team if we can assist with anything else.
Customer Answer
Date: 08/21/2025
Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me and the matter has been resolved.

Sincerely,

**** *********
Initial Complaint
Date:08/18/2025
Type:Service or Repair Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
In August 2025, I submitted a brand new $1,000 ******************* to Rebag for evaluation. I shipped it in a large rectangular Amazon box, carefully packed in its original protective packaging ******************* ribbon, bubble wrap, accessories). The purse was in flawless, brand-new condition.I declined Rebags purchase offer. Instead of returning it in the same condition and packaging, Rebag:- Repackaged it into a much smaller cube-shaped Rebag box (not my Amazon box).- Folded and crushed the Saint ******* box.- Failed to return the ribbon and some accessories.- Provided no bubble wrap or proper padding.The damage occurred inside the sealed Rebag box during their possession, caused entirely by their decision to discard my safe packaging and use inadequate materials. I have clear before-and-after photos proving this.Legally, once Rebag accepted my purse, they became a bailee and had a duty to return it in the same condition. Their careless repackaging breached that duty and constitutes negligence. Their written claim that they return items exactly as received was false, amounting to misrepresentation under consumer protection laws including the Texas Deceptive Trade Practices Act and New York General Business Law ******. Their limited liability clause cannot shield them from damage they directly caused, as businesses cannot disclaim negligence under Texas or New York law.Despite multiple escalations with Rebag support, they have denied responsibility and cited their ****************** rather than resolving the issue.Desired Resolution: I request that Rebag purchase the purse back from me at a fair value of $900, reflecting the diminished market value caused by their mishandling.
Business Response
Date: 08/18/2025
Good afternoon.
We are sorry that we had to return your item. Our fraud prevention team already made an investigation and replied to you formally. The paper shopping you are trying to claim (not even the handbag) is not covered by our terms not it has any calculable value. Your item was returned to you exactly as we received it and this paper shopping bag was folded to not affect the actual item in transit.
Please contact our customer service team if we can assist with anything else.
Customer Answer
Date: 08/18/2025
Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID# ********, and have determined that my complaint has NOT been resolved because:

Summary:
Rebags own BBB response admits they folded and altered my original ************* packaging. That admission proves they did not return my property exactly as received, directly contradicting their written policy and prior emails. Photographs show further mishandling the purse left loose in the box, the protective dust bag unused, and the shopping bag crushed as filler all of which diminished the purses market value.
Details:
1. Contradiction of Policy & Admission of *************************************** *************** Rebag claimed they return items exactly as received. Yet in their BBB response, they state they folded my original shopping bag. This is an admission that they altered my property before returning it, which breaches both their policy and their legal duty.
2. Failure to Protect the *********************************** **************** Rebag asserts the purse was protected. The photos prove otherwise: the dust bag meant to shield the leather was left folded beside the purse instead of around it, leaving the bag loose and unprotected. This is not luxury-standard handling it is negligent repackaging.
3. Market ****************************************** **************** Rebag dismisses original packaging as valueless. That is false in the luxury resale market, where dust bags, shopping bags, and ribbons increase buyer confidence and resale price. By folding, crushing, and discarding these materials, Rebag reduced the purses resale value.
4. Legal ******************************************* **************** Under Texas and New York law, Rebag was a bailee once they accepted my property, with a duty to return it in the same condition. Their own admission and the photographic evidence show they breached that duty through negligence. Businesses cannot disclaim liability for damage they directly cause.

Resolution **************************************** **************** I request that Rebag purchase the purse back from me at a fair value of $900, reflecting its diminished value caused by their mishandling.
Sincerely,

***** ***** ******

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