Complaints
This profile includes complaints for REBAG's headquarters and its corporate-owned locations. To view all corporate locations, see
Customer Complaints Summary
- 577 total complaints in the last 3 years.
- 217 complaints closed in the last 12 months.
If you've experienced an issue
Submit a ComplaintThe complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.
Initial Complaint
Date:10/16/2025
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
Bought a ***** from Rebag last year for $900 , was sitting in my closet since then, l tried to sell it back to them. They said $730. 2 weeks later they rejected it due to imperfections. First of all the bag was never used by me personally and if the imperfections are true that means thats how they sold it to me. Just to mention, whatever they claimed is naked to the eye and not noticeable otherwise l would have returned it. This means we are facing a corrupt system which basically lies to people from beginning to the end,l am glad they are returning the bag.
Business Response
Date: 10/20/2025
Good morning,
We appreciate your patience. We found that your item was not in the same condition as you listed it during the submission process. The item was not approved by our Rebag vetting and inspection process as its condition was poor due to heavy scuffs on straps and handles.
You can learn more about our return policy here ******************************************************************************************************************************;
Please contact our customer service team if we can assist you with anything else.
Best regards,
Rebag ****************Customer Answer
Date: 10/20/2025
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID# ********, and have determined that my complaint has NOT been resolved because:[Your ReAnswer Here]
Rebag claims that the bag wasnt in the same condition as described , all l did was sent them pictures. Whomever is responding from Rebag either has mental deficiency or basically ********* As l said this bag wasnt sold to me by rebag . Because its very fancy and not for everyday use I didnt use the bag. So whatever they say the problem is , its rebags fault. How could I have added all those deficiencies while it has been sitting in my closet. This means it was sold to me this way. I have bought bags from rebag at least a few times but this will be the last. Not only they are not sincere they are not even listening to what l have to say. I am a highly educated person with money. I dont have to lie. It doesnt matter if they return the bag. But l want to further expose this business for not being honest in the first placeSincerely *** ** ********
In order for the BBB to appropriately process your response, you MUST answer the question above.
Sincerely,
******* ********
Initial Complaint
Date:10/16/2025
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
My item was sold to Rebag on 9/22/25. They have not paid me!!! They sent me an email stating i should have my money by 11/7/25!!! It is ABSURD that Rebag is permitted to hold the money of high value items for nearly 2 months!!!!!Business Response
Date: 10/20/2025
Good morning,
We appreciate your patience. Upon reviewing your account, we confirmed the orders ending *** and *** were received on 09/30/25 and are currently under inspection. Their processing will be completed by 11/04/25.
Our processing times are 4-5 weeks from the date received. You can find more information here ******************************************************************************************************************************..
Please contact our customer service team if we can assist with anything else.
Best regards,
Rebag ****************Initial Complaint
Date:10/13/2025
Type:Status:ResolvedMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I am filing this complaint regarding the delay and payment issues with my recent Rebag transaction. It took five weeks for Rebag to process my payment of $675, which is already far too long. Now, when I attempt to transfer the funds to my bank account, the transfer keeps failing with no explanation.I have confirmed that my banking information is correct and there are no issues with my bank. In addition, Rebag also charges a 3% transfer fee, which is unacceptable given the repeated delays and failed payment attempts.This situation has been extremely frustrating and inconvenient. I have waited long enough and simply want what I am owed.Customer Answer
Date: 10/14/2025
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me and the matter has been resolved.
Sincerely,
******** *********
Initial Complaint
Date:10/08/2025
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I shipped a Prada bag to Rebag back in July and ***** lost the package and Rebag is refusing to provide me a shipping waiver for ***** to reimburse me for the last package.Business Response
Date: 10/09/2025
Good afternoon,
We appreciate your patience. We have found the item in the order ending 593 was never delivered to our warehouse. Unfortunately, we are not able to pay for this item, or open a claim as we cannot determined what was shipped in the box.
You can learn more about our shipping policies here: ************************************************************************************************************************;
Please contact our customer service team if we can assist with anything else.
Best regards,
Rebag ****************Customer Answer
Date: 10/09/2025
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID# ********, and have determined that my complaint has NOT been resolved because:nothing was resolved I was never paid or reimbursed by ***** Or Rebag
In order for the BBB to appropriately process your response, you MUST answer the question above.
Sincerely,
********* ******
Initial Complaint
Date:10/05/2025
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
Misleading and Unethical Practices I accepted a Buyout offer and sent Rebag a brand new Burberry bag, still sealed in its original packaging. They falsely claimed it had superficial marks and scratched hardware, reducing my payout from $645 to $615, which I only accepted because I needed the funds ********** the time, the payout timeline was 37 business days, but after accepting, they changed it to up to 45 weeks without notice. Then, when I finally received my funds, they deducted a hidden 3% early withdrawal fee, after nearly five weeks of waiting.Rebags policies are deceptive and unethical. They move the goalposts, hide fees, and mislead customers to keep your money longer. I will never work with them again.Business Response
Date: 10/06/2025
Good afternoon,
Thanks for your patience. When reviewing your account, we confirmed the items for the orders ending *** and *** were received in different condition than at submission. We found the Burberry Leather Bag with minor scuffs and creases on the interior, and the Prada Galleria bag was received with scratches and odor. Both items did not have these details described when first quoted.
We have these articles for you to better explain how our inspection process works:
*****************************************************************************************************
*************************************************************************************************************************
Please contact our customer service team if we can assist you with anything else.
Best regards,
Rebag ****************Customer Answer
Date: 10/14/2025
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID# ********, and have determined that my complaint has NOT been resolved because:Hello,
The response from the business was not satisfactory to me, as they have been untruthful regarding the condition of the item. The Burberry bag was brand new without scratches or imperfections, so no amount should have been deducted. At this time I am no longer interested in this issue as I can see it will not be resolved by Rebag. I will continue to leave reviews regarding the company and will not be working with them again.
Thank you,
******** *****
In order for the BBB to appropriately process your response, you MUST answer the question above.
Sincerely,
******** *****
Initial Complaint
Date:10/04/2025
Type:Status:ResolvedMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I sold 3 designer items to rebag on September 3rd. I was told I would receive my money for items on October 4th for buyout and have not received any money for the 2 designer handbags and shoes Ive sold. Theyve had my bags and shoes for over 3 weeks and I still have not received my money for them. I would refrain from ever selling to rebag their policies are horrible and they do not pay on time. They have my items and are withholding the money! Also, it is very hard to get in contact with customer service. Horrible!!Customer Answer
Date: 10/05/2025
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me and the matter has been resolved.
Sincerely,
******* ********
Initial Complaint
Date:10/03/2025
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I made a Trade purchase with Rebag, which involved me sending them a few items of value to trade off against an item I wanted to purchase. I sent several items. One of these items were a pair of ********* ********* **** patent leather Pigalle heels. This item was in very good condition. Approx one hour before I dropped the items off at ****** I took several photographs, and even recorded a video, to prove the condition of the items prior to transit. Approx 2 weeks later, I received the full report of my trade from Rebag, confirming they were refusing the shoes because of a "pattern transfer" on the shoes. I had no idea what this was. The shoes were returned to me, and sure enough, had what looked like an ink transfer on the shoes. That **** was not on the shoes prior to them being sent to Rebag. As it is **** patent leather, the black ink transfer is also not removable. So Rebag received a pair of shoes from me in very good condition, and returned them to me damaged, in a condition that means I cannot wear them, or sell them privately. I reached out to Rebag immediately to inform them that the shoes had been damaged by them. I was told they would not do anything for me, and suggested I'd sent the shoes to them in that condition. I responded advising I had proof of condition (and packing- the shoes were placed inside a ********* ********* shoe bag which I also photographed) and I'd like to escalate it, and have them look at the evidence. I was told there was nobody to escalate it to, and they would not discuss it any further. So I am now left with a pair of worthless shoes, and despite Rebag being responsible for this, they will not take any accountability, which is appalling. The amount the originally offered in trade was $255. This is the amount I am looking to recover. I have lots of images I can upload if needed, at the moment I have just uploaded 4 - one is the current condition of the shoe, the other 3 show the pre-transit condition, and packing.Business Response
Date: 10/03/2025
Good afternoon,
Thanks for your patience. While reviewing your case for your order ending ***, we found the Louboutin women shoes were submitted in a very different condition. Our team found color transfer on left shoe. It was not approved for that reason.
We take our authentication process seriously. You can learn more here: *******************************************************************************************************
Please contact our customer service team if we can assist you with anything else.
Best regards,
Rebag ****************Customer Answer
Date: 10/03/2025
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID# ********, and have determined that my complaint has NOT been resolved because:This is why I have escalated this issue to the BBB, because Rebag will not take any accountability.
As submitted, I have proof that when these shoes left my possession, the print was not there (see attached photos - one of which is time and date stamped and clearly shows that left shoe without a single **** on it). These shoes were then placed into a red ********* ********* dust bag (no print or ****ings are on the inside of the bag) and then they were placed inside the packaging, and dropped off at ***** within an hour.
These shoes were sent to you in good faith, and in good condition. Between them leaving my possession, and the report - which was 2 weeks later, the shoe has been damaged with that print. As far as I am aware, as soon as my items were dropped off with your carrier, they were in your care.
As part of my trade l also ticked a box which charged me an additional $25 for shipping insurance.
I think it's pretty poor that even despite me providing evidence to show those shoes left my possession with no issues, that Rebag are not prepared to take any accountability for this, despite it clearly happening whilst they were in your care.
I have seen a lot of similar testimonials online, that this is a pretty common occurrence for Rebag, which is very disappointing.
As stated, these shoes have now been returned to me in a worthless condition, and I cannot wear them or sell them. Prior to me sending them to you, I could have done either of these with no issues. I am in a worse position for sending you these shoes, which I don't think is acceptable for a business to do.
In order for the BBB to appropriately process your response, you MUST answer the question above.
Sincerely,
****** *********
Initial Complaint
Date:10/01/2025
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I submitted two items to Rebag in August 2025 for their buyout program. The items were received and confirmed by Rebag. However, as of October 1, 2025, I have not received the payment that was promised under the buyout agreement. Despite multiple attempts to follow up with Rebag support, I have not received any resolution, clear explanation, or payment.Business Response
Date: 10/02/2025
Good morning,
Thanks for your patience. Upon reviewing your account, we found that your order ending in 141 was received in 09/01/25 and paid on 10/02/25, within the estimated timeline. As a reminder our processing time is 4-5 weeks: *****************************************************************************************************************************.
Please contact our customer service team if we can assist with anything else.Initial Complaint
Date:09/23/2025
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I sold a Chanel bag to the Rebag for instant buyout quote. The bag was received by Rebag on 8.21.25. Bag was inspected, authenticated and placed for sale on the website. Upon seeing my bag active on sale I asked for my buyout since I did not receive it. I was told it will take 4-5 weeks for them to pay me even though bag was already for sale. I believe these practices are illegal as I was not paid for my bag and they already listed it. Whats worse - few days after I noticed that my bag was SOLD! I inquired again about my buyout and received the same response that they still authenticating my bag which is unacceptable as they Sold it- it does not make sense. I also heard that they charging 3 percent if you want to transfer buyout to bank which was never disclosed and its significant fee for them on top of the unacceptable wait. I demand to be paid for my bag and I refuse to be charged any fees to deposit my money to the bank account. I will never utilize Rebag again.Business Response
Date: 09/24/2025
Good morning,
Thanks for your patience. Upon reviewing your account, we see that your order ending in *** was received in 08/22/25 and paid on 09/23/25, within the estimated timeline. Additionally, your seller funds were already cashed out. As a reminder, our processing time is 4-5 weeks: *****************************************************************************************************************************
You can also learn more about out cashout fees here: ****************************************************************************************************.
Please contact our customer service team if we can assist with anything else.
Best regards,Rebag Customer Service
Initial Complaint
Date:09/22/2025
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I took items into the *******, ** store on August 7, 2025. These items were to be sent to the corporate warehouse/office for valuation and then payout (these were not consignment items). Rebag confirms receiving but I have not gotten paid out for these items. Im owed $2290 and I keep getting the run around. Ive emailed several times to find out whats happening and I keep getting "sorry for the delay" emails.I honestly think they have lost these items and that is what is holding the delay but considering they have my items and have made zero effort to address this, I might be considering legal action if this does not resolve it.Business Response
Date: 09/23/2025
Good afternoon.
Thanks for your patience. We have reviewed your account and your item ending ***** is already processed. There are other items in your offer that still require your review for us to complete the inspection and payment process respectively.
Please contact our customer service team if we can assist you with anything else.
Best regards,Rebag Customer Service
Customer Answer
Date: 09/23/2025
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID# ********, and have determined that my complaint has NOT been resolved because:[Your Answer Here]
Communications from Rebag clearly state that:
Funds will be deposited in your Rebag Wallet up to 4 weeks after we receive your item
Rebag has been in possession of items since August 7, much longer than 4 weeks.
In email communications with the warehouse, this is the reply I got on August 27:
This process typically takes 4 to 5 weeks to be finalized, which includes both the item evaluation and payout processing time.
Ive also purchased a Rebag membership which allows more money on items that are to be paid out. I now expect the additional funds in this payout as the delay is in excess of what Rebag stated their policy was.
In order for the BBB to appropriately process your response, you MUST answer the question above.
Sincerely,
********* ******
Business Response
Date: 10/01/2025
Good afternoon.
Thanks for reaching back. We have confirmed the amount for your order ending *** is correct as it includes the total quoted for your items and the ** membership bonus. The funds were already cashed out and are on its way to you.
In case you want a breakdown of these details, please reach out our **************** team.Thank you.
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