Complaints
This profile includes complaints for REBAG's headquarters and its corporate-owned locations. To view all corporate locations, see
Customer Complaints Summary
- 603 total complaints in the last 3 years.
- 217 complaints closed in the last 12 months.
If you've experienced an issue
Submit a ComplaintThe complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.
Initial Complaint
Date:11/03/2025
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I sold a bag to Rebag for an agreed price. There have been multiple promises and then confirmation of payment without any resultant payments.
Business Response
Date: 11/05/2025
Good evening.
Thanks for your patience. We have reviewed your case and the order ending 319 has been completed by now. The funds are now available in your account.
You can find more information about our 4-5 weeks processing times: ******************************************************************************************************************************
Please contact our customer service team if we can assist with anything else.
Best regards,
Rebag ****************Customer Answer
Date: 11/05/2025
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID# ********, and have determined that my complaint has NOT been resolved because:The full amount of promised funds are not available for withdrawal for another 2 weeks per the company. I want them to release the funds without any 3% fee given their delay. If they allow this I will accept the resolution.
In order for the BBB to appropriately process your response, you MUST answer the question above.
Sincerely,
******* ***
Business Response
Date: 11/18/2025
Good morning.
Thanks for your response. While checking on your request, we found your order ending 319 was paid within our 5 weeks timeframe, and you will be eligible for a free cashout after 15 days.
You can learn more about how to cash out here: ****************************************************************************************************
Please contact our customer service team if we can assist with anything else.
Best regards,
Rebag ****************Initial Complaint
Date:11/03/2025
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
Rebag provided a prepaid ***** label (their ***** account) for my consignment bag. ***** tracking #************ shows multiple scans and Out for Delivery on Oct 8, 2025 in ****************, **, then no further updates. ***** confirmed the package is missing and advised that only the shipper-of-record (Rebag) can file the loss/trace claim, or ***** must receive a signed Letter of Authorization (LOA) from Rebag allowing me to file. My own ***** claim (Case ***********) was denied solely because I am not the shipper-of-record. Rebag refuses to file the claim and also refuses to provide an LOABusiness Response
Date: 11/05/2025
Good evening.
We appreciate your patience. When investigating about your order, we found that your order ending *** under the tracking **** was not received at the warehouse. Unfortunately, we are not able to pay for items that were not delivered. We suggest you to review this with ***** for further assistance.
You can learn more about our policies here: ******************************************************************************************************************.
Please contact our customer service team if we can assist with anything else.
Best regards,
Rebag ****************Initial Complaint
Date:11/03/2025
Type:Status:ResolvedMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
Rebags published policy promises seller payouts within 4 weeks of receiving items, and later communications from their representatives extended this window to a maximum of 5 weeks. However, many of my payments have been delayed for 6 weeks or longer, even after repeated follow-ups.For example, Rebag received several of my items on September 24, 2024, and September 25, 2025, yet as of early November, I still have not received full payment for the following orders:#****** #****** #****** #****** #****** Despite my multiple inquiries, I have received inconsistent explanations from different Rebag representatives (including ********* and ********* They have continued to push back payout dates with no firm schedule or valid justification, citing processing delays while refusing to expedite or commit to a confirmed payout timeline.Business Response
Date: 11/04/2025
Good afternoon.
Thanks for your patience. We have reviewed your case and the orders **** **** **** **** and *** have been completed by now. The funds are now available in your account.
You can find more information about our 4-5 weeks processing times: ******************************************************************************************************************************
Please contact our customer service team if we can assist with anything else.
Best regards,
Rebag ****************Customer Answer
Date: 11/04/2025
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me and the matter has been resolved.
Sincerely,
******* ***
Initial Complaint
Date:11/02/2025
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I was given an offer from Rebag to sell three items. My items were sent via ***** to Rebag 9/16/2025. Rebag confirmed they received the items on September 25. Rebag then confirmed they had reviewed my items on October 10. I am still awaiting payment and cannot get a response from Rebag.Business Response
Date: 11/04/2025
Good afternoon.
Thanks for your patience. We have reviewed your case and the order ending *** has been completed by now. The funds are now available in your account.
You can find more information about our 4-5 weeks processing times: ******************************************************************************************************************************
Please contact our customer service team if we can assist with anything else.
Best regards,
Rebag ****************Initial Complaint
Date:11/01/2025
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I submitted pictures of a vintage ****** bag and received an offer of $250 cash buyout. I accepted the offer on September 2nd, received the Rebag prepaid label through email, and shipped my package the same day. My package was delivered on September 5th. The **** tracking said it was delivered, left with an individual and signed for by R Rebag. On September 17th, I reached out through email inquiring about delivery of the package. After over a month of Rebag looking into my case they said they never received the package, despite the tracking number showing that it had been delivered and signed for. They refused to compensate me for my designer bag that was in their possession. I called **** and eventually spoke to the postal worker who has delivered packages to them before. She informed me that this has happened before and it is not an isolated incident. She told me they did receive the package. She then called the company for me and told them they needed to resolve this and compensate me, or she would involve the US Postal Inspectors. They told her to have me call them. I called the Rebag customer service line. They told me they would escalate it to their manager and email me by the next day. The next day I received an email reiterating that they had not received the package but they would issue me a $250 credit to their store. I told them that was unacceptable and I would need to involve the US Postal Inspectors to which they finally compensated me properly as originally agreed. According to the postal worker, this is a common occurrence. This company is fraudulent and commits mail fraud and mail theft.Business Response
Date: 11/04/2025
Good afternoon.
Thanks for your patience. While reviewing your case, we found the order ending 720 was never received at our warehouse. However, our team processed a one time exception and paid it to you. The funds are available in your account at your earliest convenient.
You can learn more about our policies here: ******************************************************************************************************************.
Please contact our customer service team if we can assist with anything else.
Best regards,
Rebag ****************Initial Complaint
Date:10/30/2025
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I am filing this complaint against Rebag for failing to compensate me for a lost package that I shipped to them using their prepaid ***** shipping label.I followed all their instructions for sending my item, which was to be sold to them. The package was shipped via ***** using the prepaid label that Rebag provided. This label included insurance, as Rebag states that shipments using their label are insured.Tracking number is: ************ Unfortunately, the package was lost in transit. Rebag opened a ticket with ***** but has since refused to share any information or updates regarding ****** investigation or response. They have also refused to pay me the insured value of my lost item.Instead, Rebag claims that I am not entitled to any payment because the loss was my responsibility even though I used their shipping label, their insurance, and their shipping instructions. This is unacceptable and misleading, as the shipment was made entirely under Rebags provided and insured shipping method.I am requesting that Rebag take full responsibility for the insured shipment, disclose the outcome of the ***** claim, and issue prompt payment for the insured value of my lost item.Business Response
Date: 10/31/2025
Good morning.
We appreciate your patience. When investigating your order, we found that your order ending *** under the tracking **** was not received at the warehouse. Unfortunately, we are not able to pay for items that were not delivered. We suggest you to review this with ***** for further assistance.
You can learn more about our policies here: ******************************************************************************************************************.
Please contact our customer service team if we can assist with anything else.
Best regards,
Rebag ****************Customer Answer
Date: 10/31/2025
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID# ********, and have determined that my complaint has NOT been resolved because:[Your Answer Here]
I do not accept the businesss response. Rebag provided and purchased the prepaid shipping label, which was insured for the shipment of my luxury item. I fully complied with all shipping instructions and used the label company issued. Since the package was lost in transit under the companys insured label, I expect reimbursement for the insured value. It is the companys obligation to pursue and resolve the insurance claim with the carrier, as the shipment and insurance were arranged under their account, not mine.
In order for the BBB to appropriately process your response, you MUST answer the question above.
Sincerely,
***** ********
Business Response
Date: 11/10/2025
Good morning.
We appreciate your patience. We have double checked your case and found that your order ending *** under the tracking **** was not received at the warehouse. As a result, we are unable to pay for items that were not delivered. We suggest you to review this with ***** for further assistance.
You can learn more about our policies here: ******************************************************************************************************************.
Please contact our customer service team if we can assist with anything else.
Best regards,
Rebag ****************Customer Answer
Date: 11/16/2025
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID# ********, and have determined that my complaint has NOT been resolved because:[Your Answer Here]
The claim must be filed with ***** by the party who purchased the shipping label, not by the individual who used it. As a company utilizing ***** services and presenting itself as a professional purchaser, this is information you should already be aware of.
Thankfully, my item was already received by your organization, and I have requested its return. Please ensure that the item is shipped back to meIn order for the BBB to appropriately process your response, you MUST answer the question above.
Sincerely,
***** ********
Business Response
Date: 11/24/2025
Good morning.
We appreciate your patience. Based in the investigation ran for your order ending *** under the tracking ****, due to the fact this was not received at the warehouse, we are unable to pay for items that were not delivered. We suggest you to review this with ***** for further assistance.
You can learn more about our policies here: ******************************************************************************************************************.
Please contact our customer service team if we can assist with anything else.
Best regards,
Rebag ****************Customer Answer
Date: 11/25/2025
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID# ********, and have determined that my complaint has NOT been resolved because:My item was delivered to you and in your possession since ***** and never was shipped back. Either ship it back or pay out
In order for the BBB to appropriately process your response, you MUST answer the question above.
Sincerely,
***** ********
Initial Complaint
Date:10/29/2025
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
Let me preface this by saying I used to soley use Rebag, it was the main website I used for buying and selling my designer items. I will no longer sell items to them. The buyout process times are way too long. Previously they would process items fairly quickly, Ive sold to them several times. Recently I decided to accept their buyout offer for a purse I no longer use. I was under the impression the process would take the same amount of time. They do not inform the customer of the increased processing times of up to 5 weeks upon receipt of the item. So you are looking at about a 6 week turnaround time in total including shipping. Had I known this I would have just sold to Fashionphile who has a must quicker processing time. Why is is listing the item on the webiste happening before the customer is paid? This doesnt make sense to me and should not be included in the time the customer waits for payment. I accepted a buyout offer Oct 1st, its Oct 29th, the last update I got was Oct 23rd where it says "reviewed". Rebag what is going on? I would have appreciated knowing of this processing time change prior to accepting the offer.Business Response
Date: 11/04/2025
Good afternoon,
We appreciate your patience. We have double checked your case and the order ending *** is within our 5 weeks timeline to get paid considering your order was received on 10/15/25 and is currently under inspection. Its processing will be completed by the third week of November. Our processing times are 4-5 weeks from the date received. You can find more information here: ******************************************************************************************************************************.
Please contact our customer service team if we can assist with anything else.
Best regards,
Rebag ****************Initial Complaint
Date:10/28/2025
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I sent a bag into Rebag and it didnt sell so I requested the bag be returned to me. When I received it it was missing the bag tags a receipt I sent in with the bag. This de values my bag for future sale. Rebag refuses to take responsibility or even admit they made a mistake. Ive contacted them many times and they just keep saying the matter is closed.Business Response
Date: 10/29/2025
Good evening,
We appreciate your patience. We have found that your order ending *** was returned in the same condition we received it. You can learn more about our return policy here:
******************************************************************************************************************
Please contact our customer service team if we can assist with anything else.
Best regards,
Rebag ****************Customer Answer
Date: 10/30/2025
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID# ********, and have determined that my complaint has NOT been resolved because:[Your Answer Here]
They have been ignoring me and telling me its resolved when they havent done anything to resolve it.
In order for the BBB to appropriately process your response, you MUST answer the question above.
Sincerely,
**** *********
Initial Complaint
Date:10/19/2025
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
On 09/17 rebag received our 32 items, and notified will receive the payment up to 4 weeks. But we still didnt receive the money until now.Business Response
Date: 10/22/2025
Good afternoon.
Thanks for your patience. We have reviewed your case and all pending orders have been completed by now. The funds are now available in your account.
You can find more information about our 4-5 weeks processing times: ******************************************************************************************************************************.
Please contact our customer service team if we can assist with anything else.
Best regards,
Rebag ****************Customer Answer
Date: 10/22/2025
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID# ********, and have determined that my complaint has NOT been resolved because:[Your Answer Here]
You responded no later than 10/22, but it's already 10/22. I didn't receive any payment.
In order for the BBB to appropriately process your response, you MUST answer the question above.
Sincerely,
***** ****
Business Response
Date: 10/31/2025
Good morning.
Thanks for your patience. We have reviewed your case and the orders ending ***, ***, ***, ***, and *** have been completed. The funds are now available in your account.
You can find more information about our 4-5 weeks processing times: ******************************************************************************************************************************.
Please contact our customer service team if we can assist with anything else.
Best regards,
Rebag ****************Initial Complaint
Date:10/16/2025
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
Bought a ***** from Rebag last year for $900 , was sitting in my closet since then, l tried to sell it back to them. They said $730. 2 weeks later they rejected it due to imperfections. First of all the bag was never used by me personally and if the imperfections are true that means thats how they sold it to me. Just to mention, whatever they claimed is naked to the eye and not noticeable otherwise l would have returned it. This means we are facing a corrupt system which basically lies to people from beginning to the end,l am glad they are returning the bag.Business Response
Date: 10/20/2025
Good morning,
We appreciate your patience. We found that your item was not in the same condition as you listed it during the submission process. The item was not approved by our Rebag vetting and inspection process as its condition was poor due to heavy scuffs on straps and handles.
You can learn more about our return policy here ******************************************************************************************************************************;
Please contact our customer service team if we can assist you with anything else.
Best regards,
Rebag ****************Customer Answer
Date: 10/20/2025
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID# ********, and have determined that my complaint has NOT been resolved because:[Your ReAnswer Here]
Rebag claims that the bag wasnt in the same condition as described , all l did was sent them pictures. Whomever is responding from Rebag either has mental deficiency or basically ********* As l said this bag wasnt sold to me by rebag . Because its very fancy and not for everyday use I didnt use the bag. So whatever they say the problem is , its rebags fault. How could I have added all those deficiencies while it has been sitting in my closet. This means it was sold to me this way. I have bought bags from rebag at least a few times but this will be the last. Not only they are not sincere they are not even listening to what l have to say. I am a highly educated person with money. I dont have to lie. It doesnt matter if they return the bag. But l want to further expose this business for not being honest in the first placeSincerely *** ** ********
In order for the BBB to appropriately process your response, you MUST answer the question above.
Sincerely,
******* ********
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