Reviews
This profile includes reviews for REBAG's headquarters and its corporate-owned locations. To view all corporate locations, see
Customer Review Ratings
Average of 54 Customer Reviews
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Review fromDenise G
Date: 06/17/2025
1 starVer y unprofessional , no manager contacted me about my issue. I returned a bag back to the company and they emailed me saying my bag was not in the box . I contacted fed ex and Rebag , Rebag refused to write a complaint for me so fed ex can refund me . Its been over a month now
REBAG
Date: 06/18/2025
Good afternoon.
We are sorry to hear about this situation. Our Fraud Prevention team did a thorough investigation on this request and concluded that the item was never returned to us. We received a sealed/untampered package that did not have the item you originally purchased or any item at all, just a good amount of compressed paper filling the box. Unfortunately we are not able to issue a refund until you return the item. We've also notified your credit card issuer and shared with them all the relevant evidence that supports our conclusion.Please contact our customer service team if we can assist with anything else.
Review fromMartina K
Date: 05/24/2025
1 starI sold a few bags to Rebag in the past without issues. This time my bag was rejected (I never got a reason why even though in their FAQ it said the seller would get this information). The issue has nothing to do with authenticity because I bought it at that brands store myself. Now theyre shipping the bag back to me but without any insurance or signature confirmation. This is unacceptable! If the bag gets damaged during transit or missing/lost Im out a significant amount of money. Ill never do business with them again and suggest you dont do either.REBAG
Date: 05/27/2025
Good afternoon.
We are sorry that your item did not meet our minimum standards. Unfortunately we are not able to purchase this item or offer it for sale. It has been returned to you via ***** under tracking ending in *****. The full tracking and shipping details were sent directly to the email in the account for security reasons.
Please contact our customer service team if we can assist with anything else.
Review fromRita H
Date: 05/22/2025
1 starI sent an ****** ***** 30 bag, after I was quoted an amount for it. Well, they rejected it because per their own words I had altered the handles of the bag (repainted, which is false). They'll deny any wrongdoing, and that's on them. However, what upset me the most is that after waiting for my bag to arrive, it arrived in such a horrible condition. The box it arrived in was too small for the dimensions of my bag, hence my bag was literally squished into this small box without the dustbag I had sent it in with when I was selling it, which low and behold the dustbag was inside my bag. This is not the first review that shows this so clearly there is a track record/pattern of these procedures at Rebag. That's what lost me as a client because this bag is worth over 3k and they do not care in what conditions they send it back. If they reply to this review, do not bother providing me with guidelines or sorry statements on my bag not meeting your standards because it is all a lie. I do believe that when they do not want to buy an item they make up lies on why they're rejected. Do not bother making business with this company. Not worth your time.Review fromZhanar A
Date: 04/05/2025
1 starI had a terrible experience with ****** - Store Manager in ******************* Rebag Store , buying my Chanel bag. I cant believe how rudely she spoke to me on the phone, she raised her voice at me and kept talking over me. She didn't even let me explain why I was calling the store.She was snappy and rude. She did not give me correct information about the companys return policy. Didn't provide any options for the situation I was in. I had to call customer service. When I went to the store to pick up my bag, no one made eye contact, ****** kept looking down, ********* snapped at me saying I am with another client!. When I wanted to talk to ******, she said she was with another client referring to the same client that ********* was talking. She was the only other client at the store. I felt ignored and discriminated against. ****** ignored me on purpose in person, via phone and didnt respond to my messages for an entire week.She refused to give me her manager's contact info or let me talk to him. She then asked security to ****** me out. The security even was not sure why I should be escorted and asked me to wait seated at their sofa.She is undermining Rebag's business and negatively affecting client ************* is her job to provide an enjoyable shopping experience that every shopper deserves. I feel she couldn't have made it any worse for me as to how I was treated by her at the store and on the phone. She completely lacks professionalism, has poor communication skills and negligent with luxury goods.The customer service is so poor at the store.I am so disappointed and never felt so anxious and stressed while buying a luxury item. I will be returning my bags as I have negative memories tied to them. Stay away from this company! They will make you regret that you chose them.Review fromFarah K
Date: 03/26/2025
1 starDO NOT BUY. be careful. At the payment section they add a free part. That is $50. Every month to debited from your credit card. BE AWARE.REBAG
Date: 03/27/2025
We are sorry to hear about this confusion. Rebag+ is our membership program that gives you access to many benefits including special pricing. If you select to become a member, the amount is debited from your method of payment and applied to your account as credit. Here is a helpful resource with all the details: **********************************************************************************************
Please contact our customer service team if we can assist with anything else.
Review fromAg E
Date: 02/03/2025
1 starThis company is the absolute worst. Do not sell here. I sold my bag with them, they sent an offer, I shipped it in and they rejected it. They are still holding on to my bag and wont respond or send it back. I have no idea how to get my money or my bag back. I am so upset and disappointed.REBAG
Date: 02/05/2025
Good morning.
We are sorry that your item did not meet our minimum standards. Unfortunately, we are not able to purchase this item or offer it for sale. It has been shipped back to you via ***** under tracking ending on *****. The full tracking and shipping details were sent to the email in the account.
Please contact our customer service team if we can assist with anything else.
Review fromSara E
Date: 01/07/2025
1 starI DO NOT recommend selling to Rebag. Unfortunately, *** sent 9 luxury bags to consign all at once after I carefully checked their commission charges whichs open to the public to see, thinking theyre better than their competitor ***********. I was wrong! They charged each of my items an extra 5 percent to add to their commission and when I asked why and how dishonest this is! I got the response that they basically can increase commission as they like. What a dishonest company! I trusted them with my items! When I asked to have my items returned since they increased the commission rate without my consent or my knowledge. I was told a fee on each item. Well, the fee is $100 to return for each item! Unbelievable! I recommend taking your business elsewhere and sell your bag at Fashionphile instead Yoogi closet or TRR.REBAG
Date: 01/09/2025
Good evening.
We are sorry that a good amount of your items did not meet our minimum standards. Unfortunately we cannot purchase them or offer them for sale. As for the consignment items that did pass the inspection, the commission structure is clearly defined here: *****************************************. That includes the early delisting fees which you agreed to in the consignment agreement. Unfortunately, we have to collect this fee as we did complete all the inspection, processing and listing process.
Please contact our customer service team if we can assist with anything else.
Review fromS A
Date: 12/08/2024
1 starDO NOT DO NOT BUY OR SELL ANYTHING WITH THIS COMPANY. I MAILED THEM A ****** BAG THAT i PURCHASED FOR 20K AND THEY MAILED IT BACK TO ME AFTER 1 MONTH WITH DAMAGE ON IT. THEY DIDNT EVEN PACK IT WITH FOAM OR ANY PROTECTION THEY DIDNT EVEN ADD MY DUST BAG THEY ARE THE WORST DO NOT EVER USE REBAG ************ ***** ****** ALL OF THEM ARE WAY BETTER THIS COMPANY IS SUCH A SCAM, THEY WILL LURE YOU WITH A HIGH BUYQUOTE KEEP YOUR ITEM THAN RETURN IT WITH DAMAGE.i WISH I COULD UPLOAD MY PHOTOS HERE BUT I CAN'T IM SO LIVID I EMAILED THE CEO *******REBAG
Date: 12/11/2024
Good afternoon.
We are sorry that your item did not meet our minimum standards. Thank you for your patience. Unfortunately, we are not able to purchase this item or offer it for sale. It was returned to you exactly how we received it.
Please contact our customer service team if we can assist with anything else
Review fromMarcus D
Date: 11/14/2024
1 starPlease do not ever use Rebag. The customer service is very poor. They accept calls for only 4 hours a day 11- am to 4 pm. Only. Email will take weeks to get a reply if your Lucky. They Ill give you an initial payout thats very high, then the get the bag and revise it to a lower on. You will accept it. But then they will lower it multiple times without your consent or acceptance of a much lower payout. If you dont agree your only option is to pay them 3% of the selling price to delist. Then $50 to ship it back. Overall beyond poor company. Everything is very slow. I almost sent them two lv bags at once. Im glad I didnt they will rob you. Stay away!!! They have had my bag for over three months. Its been on pending sale for weeks. It says once final it will take 15 days to payout. I feel like this placed should be closed down I havent read one good thing about them.Review fromJo F
Date: 11/05/2024
1 starThe company is a scam. Sent a bracelet and from their quote $4000+. The item was sent 7 days ago and the called today to say it was ship but the package was empty. Trying to put the blame on ****. I put the blame on the you received it 7 days ago and your just opening the package. Why wasnt it opened that day and placed in a secure area. I call it bull. I read other comments on this company and I agree they should be investigated and shut down. If I can give them no stars I would.
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