Reviews

This profile includes reviews for REBAG's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

close

Find a Location

REBAG has 2 locations, listed below.

*This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

BBB accredited

Near

Country

USUnited States

Please enter a valid location.

Filter

• 

  REBAG

  168 39th St Brooklyn, NY 11232-2549

  
• 

  REBAG

  185 Greenwich St Ste 29 c/o Westfield World Trade Center New York, NY 10007-2383

  

Review Details

• Review fromHannah S

  Date: 08/01/2025

  1 star
  Sent a bag in, then was told after they received it their policy updated. No notice, nothing ever agreed on between us. Called asked for a manager 4x still no call back. 9 different chat messages all with different information and times frames. Now Im obligated to wait another 3 weeks for a payout, horrible service. No expectations. Will never do business with, beware.
  

  REBAG

  Date: 08/04/2025

  Good morning. 

  We are sorry to hear about any confusion. Your order ending on 558 was processed well within the processing timeline (******************************************************************************************************************************) and it was completed over the weekend. Payment has been processed to your wallet. 

  Please contact our customer service team if we can assist with anything else. 

• Review fromLouise Anne S

  Date: 07/31/2025

  1 star
  Im extremely disappointed with my experience with Rebag. I mailed in my bag in early July, and it was reviewed on 07/23. I promptly accepted the updated offer, which shouldve triggered a payout within 34 business daysas clearly stated on their website.However, by 07/31, I still hadnt received payment. I followed up and was informed by ********* that payouts are now being issued five weeks after the receipt datea major deviation from what was advertised. I chose the buyout option over consignment specifically for its supposed speed and convenience. Instead, I was met with delays and conflicting information.After expressing my concerns again, I was told the payout schedule has changed to sustain their long-term operations and theres nothing they can do. If this significant change had been disclosed upfront, I never would have gone through Rebag. This feels like false advertising and a serious lack of transparency.If you're considering selling to Rebag via their buyout option, I strongly advise against it. There are other platforms that are more honest and timely with their process.
  

  REBAG

  Date: 08/01/2025

  Good afternoon. 

  We are sorry to hear about this situation. While reviewing your account we see you sent two orders around the same time. 

  Order ending in 481: Unfortunately this item did not meet our minimum standards. We are not able to purchase it or offer it for sale. This is why this order has not been paid. It will be shipped back to you today via *****. The tracking number will be send directly to the email in the account. 

  Order ending in 378: This order was processed already well within the timeline and paid out this morning. 

  Please contact our customer service team if we can assist with anything else. 

• Review fromDenise G

  Date: 06/17/2025

  1 star
  Ver y unprofessional , no manager contacted me about my issue. I returned a bag back to the company and they emailed me saying my bag was not in the box . I contacted fed ex and Rebag , Rebag refused to write a complaint for me so fed ex can refund me . Its been over a month now
  

  REBAG

  Date: 06/18/2025

  Good afternoon. 
  
  We are sorry to hear about this situation. Our Fraud Prevention team did a thorough investigation on this request and concluded that the item was never returned to us. We received a sealed/untampered package that did not have the item you originally purchased or any item at all, just a good amount of compressed paper filling the box. Unfortunately we are not able to issue a refund until you return the item. We've also notified your credit card issuer and shared with them all the relevant evidence that supports our conclusion. 

  Please contact our customer service team if we can assist with anything else. 

• Review fromMartina K

  Date: 05/24/2025

  1 star
  I sold a few bags to Rebag in the past without issues. This time my bag was rejected (I never got a reason why even though in their FAQ it said the seller would get this information). The issue has nothing to do with authenticity because I bought it at that brands store myself. Now theyre shipping the bag back to me but without any insurance or signature confirmation. This is unacceptable! If the bag gets damaged during transit or missing/lost Im out a significant amount of money. Ill never do business with them again and suggest you dont do either.
  

  REBAG

  Date: 05/27/2025

  Good afternoon. 

  We are sorry that your item did not meet our minimum standards. Unfortunately we are not able to purchase this item or offer it for sale. It has been returned to you via ***** under tracking ending in *****. The full tracking and shipping details were sent directly to the email in the account for security reasons. 

  Please contact our customer service team if we can assist with anything else. 

• Review fromRita H

  Date: 05/22/2025

  1 star
  I sent an ****** ***** 30 bag, after I was quoted an amount for it. Well, they rejected it because per their own words I had altered the handles of the bag (repainted, which is false). They'll deny any wrongdoing, and that's on them. However, what upset me the most is that after waiting for my bag to arrive, it arrived in such a horrible condition. The box it arrived in was too small for the dimensions of my bag, hence my bag was literally squished into this small box without the dustbag I had sent it in with when I was selling it, which low and behold the dustbag was inside my bag. This is not the first review that shows this so clearly there is a track record/pattern of these procedures at Rebag. That's what lost me as a client because this bag is worth over 3k and they do not care in what conditions they send it back. If they reply to this review, do not bother providing me with guidelines or sorry statements on my bag not meeting your standards because it is all a lie. I do believe that when they do not want to buy an item they make up lies on why they're rejected. Do not bother making business with this company. Not worth your time.

• Review fromZhanar A

  Date: 04/05/2025

  1 star
  I had a terrible experience with ****** - Store Manager in ******************* Rebag Store , buying my Chanel bag. I cant believe how rudely she spoke to me on the phone, she raised her voice at me and kept talking over me. She didn't even let me explain why I was calling the store.She was snappy and rude. She did not give me correct information about the companys return policy. Didn't provide any options for the situation I was in. I had to call customer service. When I went to the store to pick up my bag, no one made eye contact, ****** kept looking down, ********* snapped at me saying I am with another client!. When I wanted to talk to ******, she said she was with another client referring to the same client that ********* was talking. She was the only other client at the store. I felt ignored and discriminated against. ****** ignored me on purpose in person, via phone and didnt respond to my messages for an entire week.She refused to give me her manager's contact info or let me talk to him. She then asked security to ****** me out. The security even was not sure why I should be escorted and asked me to wait seated at their sofa.She is undermining Rebag's business and negatively affecting client ************* is her job to provide an enjoyable shopping experience that every shopper deserves. I feel she couldn't have made it any worse for me as to how I was treated by her at the store and on the phone. She completely lacks professionalism, has poor communication skills and negligent with luxury goods.The customer service is so poor at the store.I am so disappointed and never felt so anxious and stressed while buying a luxury item. I will be returning my bags as I have negative memories tied to them. Stay away from this company! They will make you regret that you chose them.

• Review fromFarah K

  Date: 03/26/2025

  1 star
  DO NOT BUY. be careful. At the payment section they add a free part. That is $50. Every month to debited from your credit card. BE AWARE.
  

  REBAG

  Date: 03/27/2025

  We are sorry to hear about this confusion. Rebag+ is our membership program that gives you access to many benefits including special pricing. If you select to become a member, the amount is debited from your method of payment and applied to your account as credit. Here is a helpful resource with all the details: **********************************************************************************************

  Please contact our customer service team if we can assist with anything else. 

• Review fromAg E

  Date: 02/03/2025

  1 star
  This company is the absolute worst. Do not sell here. I sold my bag with them, they sent an offer, I shipped it in and they rejected it. They are still holding on to my bag and wont respond or send it back. I have no idea how to get my money or my bag back. I am so upset and disappointed.
  

  REBAG

  Date: 02/05/2025

  Good morning. 

  We are sorry that your item did not meet our minimum standards. Unfortunately, we are not able to purchase this item or offer it for sale. It has been shipped back to you via ***** under tracking ending on *****. The full tracking and shipping details were sent to the email in the account. 

  Please contact our customer service team if we can assist with anything else. 

• Review fromSara E

  Date: 01/07/2025

  1 star
  I DO NOT recommend selling to Rebag. Unfortunately, *** sent 9 luxury bags to consign all at once after I carefully checked their commission charges whichs open to the public to see, thinking theyre better than their competitor ***********. I was wrong! They charged each of my items an extra 5 percent to add to their commission and when I asked why and how dishonest this is! I got the response that they basically can increase commission as they like. What a dishonest company! I trusted them with my items! When I asked to have my items returned since they increased the commission rate without my consent or my knowledge. I was told a fee on each item. Well, the fee is $100 to return for each item! Unbelievable! I recommend taking your business elsewhere and sell your bag at Fashionphile instead Yoogi closet or TRR.
  

  REBAG

  Date: 01/09/2025

  Good evening. 

  We are sorry that a good amount of your items did not meet our minimum standards. Unfortunately we cannot purchase them or offer them for sale. As for the consignment items that did pass the inspection, the commission structure is clearly defined here: *****************************************. That includes the early delisting fees which you agreed to in the consignment agreement. Unfortunately, we have to collect this fee as we did complete all the inspection, processing and listing process. 

  Please contact our customer service team if we can assist with anything else. 

• Review fromS A

  Date: 12/08/2024

  1 star
  DO NOT DO NOT BUY OR SELL ANYTHING WITH THIS COMPANY. I MAILED THEM A ****** BAG THAT i PURCHASED FOR 20K AND THEY MAILED IT BACK TO ME AFTER 1 MONTH WITH DAMAGE ON IT. THEY DIDNT EVEN PACK IT WITH FOAM OR ANY PROTECTION THEY DIDNT EVEN ADD MY DUST BAG THEY ARE THE WORST DO NOT EVER USE REBAG ************ ***** ****** ALL OF THEM ARE WAY BETTER THIS COMPANY IS SUCH A SCAM, THEY WILL LURE YOU WITH A HIGH BUYQUOTE KEEP YOUR ITEM THAN RETURN IT WITH DAMAGE.i WISH I COULD UPLOAD MY PHOTOS HERE BUT I CAN'T IM SO LIVID I EMAILED THE CEO *******
  

  REBAG

  Date: 12/11/2024

  Good afternoon.

  We are sorry that your item did not meet our minimum standards. Thank you for your patience. Unfortunately, we are not able to purchase this item or offer it for sale. It was returned to you exactly how we received it.

  Please contact our customer service team if we can assist with anything else