Complaints
This profile includes complaints for REBAG's headquarters and its corporate-owned locations. To view all corporate locations, see
Customer Complaints Summary
- 603 total complaints in the last 3 years.
- 217 complaints closed in the last 12 months.
If you've experienced an issue
Submit a ComplaintThe complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.
Initial Complaint
Date:11/25/2025
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I ordered a LV handbag from this company and received it on November 4th. I mailed it back within the 7 day return window and their received it in their warehouse on November 12th. I got their following message via email from one of their representatives on November 18th:Thank you for reaching out to Rebag! My name is ****** and I will be your VIP customer service agent today. I verified your returned order. I can confirm we received the package on 11/12. Please take into account that returns take up to 10 business days to be processed after the package is received at the warehouse.Please let us know if you require any further assistance and we would be happy to help you. Have a great rest of you day!???Best Regards,?****** *.Rebag My account was not updated online in anyway about the item being returned so I emailed them to get info on the refund. However, I never heard anything back so I disputed the amount with Affirm who I paid on installments through. They opened a dispute on my because because I am supposed to get charged on 11/30. When Rebag finally emailed me back they said the following:I understand your frustration, but I need to clarify the process regarding your return. In regular return cases, a refund is issued within 10 business days after the item is received at our warehouse. However, in your specific case, you opened a chargeback (dispute) with your bank. Once a chargeback is initiated, the bank takes over the dispute and places a temporary hold on the funds. At this point, we are no longer able to help with this matter or influence the timeline. It's not a question of choosing to help or not; it's that we no longer have ownership of the funds or the process, as the bank has taken control. You must now follow up directly with your bank for updates regarding the funds and the resolution of the dispute.This is terrible customer service, and I just want my refund as promised.
Business Response
Date: 11/26/2025
Good morning.
We appreciate your patience. We have reviewed your case and found that, the order ending in 431 was returned but the package arrived empty. A chargeback was opened on your side, and now Affirm is reviewing the case. Please keep in mind, all chargeback disputes are handled directly for the involved financial institution, and we depend on them to provide you an estimated resolution timeline. Once this is completed, they will notify you what was the final outcome for the investigation.
Please keep in mind all returned items must be shipped back in the same condition and with all accesories included as it was delivered to you.
You can learn more about our return policy here: ******************************************************************************************************************
Please contact our customer service team if we can assist with anything else.
Best regards,
Rebag ****************Customer Answer
Date: 11/26/2025
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID# ********, and have determined that my complaint has NOT been resolved becauseThat is completely false as I returned the item as I received it. You all are doing shady practice! See message from your Rebag employee to confirm it was received! You all are unbelievable! I have returned items for many many years, as I am a big online shopper. I have never been accused of such a ridiculous thing!!!
Hello ***,
Thank you for reaching out to Rebag! My name is ****** and I will be your VIP customer service agent today.
I verified your returned order. I can confirm we received the package on 11/12. Please take into account that returns take up to 10 business days to be processed after the package is received at the warehouse.
Please let us know if you require any further assistance and we would be happy to help you. Have a great rest of you day!
*
***** ********
******* **
******
*****
In order for the BBB to appropriately process your response, you MUST answer the question above.
Sincerely,
*** ****
Initial Complaint
Date:11/25/2025
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I sold four items to Rebag and am owed $2,755. Rebag confirmed via chat (from an employee named ******) that my payment would be issued on November 23rd at 3pm ET, but no payment was made.Since then, I have contacted Rebag customer service numerous times. On November 24th, I spoke with five different representatives who all stated my issue was being escalated, yet I was repeatedly told no manager was available to speak with me. I was informed during my final call that my issue was #4 in the queue and would be resolved before customer service closed that evening, but I received no payment or follow-up.On the morning of November 25th, I called again and was told my payment was now scheduled for November 28th, with no explanation for the delay and no firm ************* items were shipped on October 13th and delivered on October 14th ****** Tracking #************). Rebags stated policy is that payment may take up to five weeks from delivery. It has now been six weeks, and I still have not received the payment I am owed or a clear commitment from Rebag.I am requesting the BBBs assistance in resolving this matter and ensuring Rebag issues the $2,755 payment owed to me without further ******** addition, Rebag informed me that once my payment is finally issued, I will be charged a 3% fee to transfer the money to my bank account unless I leave the funds in their Rebag Wallet for 15 days. Given that Rebag is already significantly past their own payment timeline and still has not paid me, it is unreasonable and unfair to impose an additional fee or require me to hold my own money with them even longer. This policy further disadvantages customers, especially in situations like mine where delays are already well beyond what Rebag promises.Business Response
Date: 11/25/2025
Good afternoon.
Thanks for your patience. We have reviewed your case, and the review for orders ending *** and *** was completed. The funds are available at your earliest convenience.
You can find more information about our 4-5 weeks processing times: ******************************************************************************************************************************
Please contact our customer service team if we can assist with anything else.
Best regards,
Rebag ****************Initial Complaint
Date:11/24/2025
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
To the Better Business Bureau:I am filing a formal complaint against Rebag due to significant issues in their handling of my consigned designer handbag (Order #******).Key Issues - False condition grading: Rebag listed my pristine, unused bag as having scratches on both leather and hardware. Their own listing photos show no scratches, and I provided proof. They refused to correct the listing. - Suspicious timing of sale: After I notified them of my intent to withdraw the item if mislabeling was not corrected, the listing was suddenly updated to Pending Sale within two business days.- Lack of transparency in the seller portal: My account never displayed 1) the active listing 2) sale date 3) buyer shipment info 4) return-window dates 5) final sale price 6) transaction history - Inconsistent and misleading payout timelines: Rebag alternately stated 1) 10-day pending period 2) 25 business days 3) 40+ days. This contradicts their published 30-day policy.- Refusal to provide basic transaction details: Even after repeated written requests, Rebag would not disclose the final sale price, sale date documentation, or buyer-return information.Resolution Sought 1) That BBB mediate and compel Rebag to provide full transaction transparency, including the final sale price, sale documentation, and payout schedule; or 2) That Rebag be required to remit the full high-end payout amount of $3,855, consistent with the consignment agreement and industry norms.All supporting emails and details are included in the attached documentation. Respectfully,***** *****Business Response
Date: 11/25/2025
Good afternoon,
We appreciate your patience. We have reviewed your concern for the consignment ending **** The item was sold on 11/05/2025. Please keep in mind it might take up to 30 days after the sale was completed to see it reflected on your account and wallet. Also, your item condition was posted based on our expert inspection. During our review of your item, we found that it was listed in a different condition during the submission process than the condition it was when we received it. Our team found stratches and a crease on the bag.
You can find more information about how consignment works: ******************************************************************************************************************************;
****************************************************************************************************;
Please contact our customer service team if we can assist with anything else.
Best regards,Rebag Customer Service
Initial Complaint
Date:11/12/2025
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I submitted an online application for a payout for an item I was looking to sell. They offered me an upfront price with an instant payout, which I signed a contract to receive that price with an instant payout. A week later, I went into the location, I dropped the item off and then asked the employee when I would I get paid and he said 3 weeks. When I told him I was supposed to get an instant payout he told me that the policy had changed 4 days prior to me dropping the item off (3 days after I signed the contract), so its not instant anymore. I contacted Rebag about the timeline, then was emailed by ******** who told me no the payout will be 5-7 days and then respond to any other messages until I kept contacting them saying I did not receive my money. ******** is now saying that the timeline changed and it is nothing she can do and I need to be patient. I am filing a formal complaint as well as looking to peruse a civil one as well. I have yer to receive my money even though they agreed to pay me out.Business Response
Date: 11/13/2025
Good afternoon.
Thanks for your patience. We have reviewed your case and the orders ending *** has been completed by now. The funds are now available in your account.
You can find more information about our 4-5 weeks processing times: ******************************************************************************************************************************
Please contact our customer service team if we can assist with anything else.
Best regards,
Rebag ****************Initial Complaint
Date:11/12/2025
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I canceled my membership 10/24/25 I was expecting a refund of $150 I never received it I called in they basically told me the money was sent to me in December when I didnt cancel u til October 24 I want my money back this will be reported on TikTok an channel 7 stealing is never okBusiness Response
Date: 11/13/2025
Good afternoon,
We appreciate your patience. We have reviewed your case we found that, you signed for the ** membership on 12/29/2024 and then it was cancelled on 01/02/2025 before we charged you for it. Unfortunately, we can't issue a refund for this, considering this was cancelled before you were charged.
Please contact our customer service team if we can assist with anything else.
Best regards,
Rebag ****************Customer Answer
Date: 11/13/2025
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID# ********, and have determined that my complaint has NOT been resolved because:[Your Answer Here]
These were funds saved from my account . I was told I would get a refund and I will be taking this to TikTok and the attorney general to
In order for the BBB to appropriately process your response, you MUST answer the question above.
Sincerely,
***** ****
Initial Complaint
Date:11/10/2025
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I am filing this complaint against Rebag, an online luxury resale company, regarding multiple buyout transactions that have exceeded the stated payment timeline.Rebag received my items around October 2, 2025, and according to their official policy, payments are expected within 45 weeks after processing. It has now been well over that period, yet I have not received any payment or clear update regarding disbursement.The affected orders are:#******, #******, #******, #******, #******, #******, and #******.I have followed up several times via email with *********************************** but responses only indicate that payments are still under review, without any estimated payment date. This delay has caused significant inconvenience and raises concerns about the companys adherence to its published terms.Business Response
Date: 11/10/2025
Good afternoon,
Thanks for your patience. We have reviewed your case and the orders ending **** **** **** **** **** **** and *** have been completed. The funds are now available in your account.
You can find more information about our 4-5 weeks processing times: ******************************************************************************************************************************
Please contact our customer service team if we can assist with anything else.
Best regards,
Rebag ****************Initial Complaint
Date:11/08/2025
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I sent my Chanel Jumbo to Rebag about 4 weeks ago and I accepted their buyout offer for $4540.00 . They confirmed that payout was set for November 8th 2025 at 4:30pm ET . It is now ********* 8th almost 6pm with no funds deposited. I have multiple emails confirming that my funds would be available today. This is very unprofessional and inconvenient especially when they have my high priced item in their possession and take a whole month to pay out. Please fix this problem and fund my account as ********************** has had the item for nearly or over a month.Business Response
Date: 11/10/2025
Good afternoon,
We appreciate your patience. We reviewed your care and found that the order ending *** is within our 5 weeks timeline to get paid as your order was received on 10/09/25. Your order is currently under inspection and its processing will be completed by the end of this week. Our processing times are 4-5 weeks from the date received. You can find more information here: ************************************************************************************************************************************;
Please contact our customer service team if we can assist with anything else.
Best regards,
Rebag ****************Customer Answer
Date: 11/10/2025
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID# ********, and have determined that my complaint has NOT been resolved because:[Your Answer Here]
I understand very clearly what the policy is. The problem is that Rebag assured me not only once but twice that the deposit would be there November 8th at 4:30 PM ET .(attached are the emails) As a business how do you provide customers with specific dates and then miss your own dates. It is now November 10th, 2 days past your own date given ! Please deposit my funds.
In order for the BBB to appropriately process your response, you MUST answer the question above.
Sincerely,
******* ***** *******
Business Response
Date: 11/18/2025
Good morning.
Thanks for your patience. We have reviewed your case and the review for order ending 326 was completed, and the funds were cashed out on 11/13/2025.
You can find more information about our 4-5 weeks processing times: ******************************************************************************************************************************
Please contact our customer service team if we can assist with anything else.
Best regards,
Rebag ****************Initial Complaint
Date:11/08/2025
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
Hello, I wanted to write about Rebags buyout policy, I think they need regulation as a business that sells designer bags and buys their inventory from the public. I have sold to Rebag twice or so before and received my payment within a week of them receiving my item. I shipped my items to Rebag 9/3/25, I received my money 5 weeks later, not only did I have to wait, they also took 3% for withdrawing my money. I believe this is criminal and they should be sued and regulated. If they are having cash flow problems, it is not the consumers responsibility. If this is made clear to me during the buyout/quote process, I wouldve never used their service. They should not be allowed to be in business with these kind of tactics and they probably wont for much longer.Business Response
Date: 11/10/2025
Good afternoon,
We appreciate your patience. We are happy to share more about our processing times. The current timeframe is 4-5 weeks from the date received. You can find more information here: ************************************************************************************************************************************;
Please contact our customer service team if we can assist with anything else.
Best regards,
Rebag ****************Initial Complaint
Date:11/05/2025
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I chose buyout option for my item that Ive sent to Rebag, it was delivered 10/23, accepted 10/27, and now says reviewed. I have not gotten emails on the reviewed status , and it is now 11/5 and have not gotten my payout . Most of my family members have used Rebag in the past and said theyre very quick on issuing your payout within 2 weeks. This is unacceptable. Order #******Business Response
Date: 11/05/2025
Good evening,
We appreciate your patience. We have double checked your case and the order ending *** is within our 5 weeks timeline to get paid considering your order was received on 10/27/25 and is currently under inspection. Its processing will be completed by the first week of December. Our processing times are 4-5 weeks from the date received. You can find more information here: ******************************************************************************************************************************.
Please contact our customer service team if we can assist with anything else.
Best regards,
Rebag ****************Initial Complaint
Date:11/04/2025
Type:Status:ResolvedMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I purchased a bag after reading Rebag's return policy. It states 7 days from receipt that returns are accepted: "Returns US returns are accepted when initiated online through your Rebag.com account within 7 days of delivery. Initial shipping costs (if any) are nonrefundable, however no return fees apply for Rebag? members (a $50 fee per item applies in all other cases)". I just tried to return the bag, too small, would even accept an exchange for a larger version of the LV Odeon. Then in the returns section under a separate bullet, it states that outlet items are not eligibale for return. Then if you look for small/fine print on the order itself (after it states that returns are accepted, it says that it is being delivered from an outlet. 1 - if it is a known outlet item, returns should not even be mentioned, in fact it should say no returns allowed. I would have NEVER bought a $2500+ bag sight unseen without the ability to retrun it. I won't get into the membership that I was signed up for as well, that I'll get taken care of. I have also contacted ReBag but not heard back.Customer Answer
Date: 11/05/2025
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me and the matter has been resolved.I ordered a bag, and had a few issues with it. ReBag stepped up and issued a return and credit for me in less than 24 hours. Thanks ReBag
Sincerely,
**** ****
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