Complaints
This profile includes complaints for REBAG's headquarters and its corporate-owned locations. To view all corporate locations, see
Customer Complaints Summary
- 603 total complaints in the last 3 years.
- 217 complaints closed in the last 12 months.
If you've experienced an issue
Submit a ComplaintThe complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.
Initial Complaint
Date:10/16/2025
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
My item was sold to Rebag on 9/22/25. They have not paid me!!! They sent me an email stating i should have my money by 11/7/25!!! It is ABSURD that Rebag is permitted to hold the money of high value items for nearly 2 months!!!!!
Business Response
Date: 10/20/2025
Good morning,
We appreciate your patience. Upon reviewing your account, we confirmed the orders ending *** and *** were received on 09/30/25 and are currently under inspection. Their processing will be completed by 11/04/25.
Our processing times are 4-5 weeks from the date received. You can find more information here ******************************************************************************************************************************..
Please contact our customer service team if we can assist with anything else.
Best regards,
Rebag ****************Initial Complaint
Date:10/13/2025
Type:Status:ResolvedMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I am filing this complaint regarding the delay and payment issues with my recent Rebag transaction. It took five weeks for Rebag to process my payment of $675, which is already far too long. Now, when I attempt to transfer the funds to my bank account, the transfer keeps failing with no explanation.I have confirmed that my banking information is correct and there are no issues with my bank. In addition, Rebag also charges a 3% transfer fee, which is unacceptable given the repeated delays and failed payment attempts.This situation has been extremely frustrating and inconvenient. I have waited long enough and simply want what I am owed.Customer Answer
Date: 10/14/2025
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me and the matter has been resolved.
Sincerely,
******** *********
Initial Complaint
Date:10/09/2025
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I sold 2 items for *buyout* not consignment and was quoted $5,500 for both items. My orders are #****** and #******. My items have arrived and have been reviewed as per the account section on the Rebag website so I contacted customer service to see when I will be receiving my money. **************** responded saying November 8th. My items arrived on October 1st and now they are sitting on them for over a month?! How is this legal?! 2 necklaces worth more than $5,500 and I dont have the necklaces or the money I was promised.Business Response
Date: 10/11/2025
Good afternoon,
We appreciate your patience. While reviewing your account, we confirmed the orders ending *** and *** were received on 10/08/25 and are currently under inspection. Their processing will be completed by 11/08/25. Our processing times are 4-5 weeks from the date received. You can find more information here: ******************************************************************************************************************************.
Please contact our customer service team if we can assist with anything else.
Best regards,
Rebag ****************Customer Answer
Date: 10/11/2025
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID# ********, and have determined that my complaint has NOT been resolved because:No where did it say that this was going to take 4-5 weeks. Youre holding onto my items worth $5,500 and I have nothing to show for it
In order for the BBB to appropriately process your response, you MUST answer the question above.
Sincerely,
****** ****
Business Response
Date: 10/22/2025
Good afternoon,
We appreciate your patience. We have double checked your case and both orders ending *** and *** are within our 5 weeks timeline to get paid given they were received on 10/08/25 and are currently under inspection. Processing will be completed by 11/08/25. Our processing times are 4-5 weeks from the date received. You can find more information here: ******************************************************************************************************************************.
Please contact our customer service team if we can assist with anything else.
Best regards,
Rebag ****************Customer Answer
Date: 10/30/2025
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID# ********, and have determined that my complaint has NOT been resolved because:This is NOT within the alleged time frame as my item sat in a box for days before it was even recorded as checked in. I selected buyout which means I am to be paid upfront. I have NOT been paid and my items are listed for sale on your website!!!
In order for the BBB to appropriately process your response, you MUST answer the question above.
Sincerely,
****** ****
Initial Complaint
Date:10/08/2025
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I shipped a Prada bag to Rebag back in July and ***** lost the package and Rebag is refusing to provide me a shipping waiver for ***** to reimburse me for the last package.Business Response
Date: 10/09/2025
Good afternoon,
We appreciate your patience. We have found the item in the order ending 593 was never delivered to our warehouse. Unfortunately, we are not able to pay for this item, or open a claim as we cannot determined what was shipped in the box.
You can learn more about our shipping policies here: ************************************************************************************************************************;
Please contact our customer service team if we can assist with anything else.
Best regards,
Rebag ****************Customer Answer
Date: 10/09/2025
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID# ********, and have determined that my complaint has NOT been resolved because:nothing was resolved I was never paid or reimbursed by ***** Or Rebag
In order for the BBB to appropriately process your response, you MUST answer the question above.
Sincerely,
********* ******
Initial Complaint
Date:10/06/2025
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I submitted 4 bags to Rebag for buyout, Rebag told me that it would take 5 weeks to process my items but before the 5 weeks were over and before I was paid Rebag listed and sold one of my items when confronted with this act they refused to pay me stating I would have to wait keep in mind this was a buyout not consignment, do them listing my items seeking to profit from it before payment was illegal now not compensating me over 9000 after selling it is beyond belief ! I never gave consent to them listing my items prior to payment nor was it in the terms and conditions!Business Response
Date: 10/08/2025
Good afternoon,
Thanks for your patience. Upon reviewing your account, we confirmed the order ending *** was received on 09/11/25 and is currently under inspection and its process will be completed by 10/15/25. Our processing times are 4-5 weeks from the date received. You can find more information here: ******************************************************************************************************************************.
Please contact our customer service team if we can assist with anything else.
Best regards,
Rebag ****************Customer Answer
Date: 10/08/2025
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID# ********, and have determined that my complaint has NOT been resolved because:[Your Answer Here]
Hello there is no inspection you have already sold one of my items and the others are listed for sale, you are profiting from my item before you own it
In order for the BBB to appropriately process your response, you MUST answer the question above.
Sincerely,
******** ******
Business Response
Date: 10/21/2025
Good afternoon,
We appreciate your patience. We have double checked your case and found that the payment for your orders were deposited on 10/15/25, and the funds are available for you.
You can find more information about our 4-5 weeks processing times: ******************************************************************************************************************************.
Please contact our customer service team if we can assist with anything else.
Best regards,
Rebag ****************Initial Complaint
Date:10/05/2025
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
Misleading and Unethical Practices I accepted a Buyout offer and sent Rebag a brand new Burberry bag, still sealed in its original packaging. They falsely claimed it had superficial marks and scratched hardware, reducing my payout from $645 to $615, which I only accepted because I needed the funds ********** the time, the payout timeline was 37 business days, but after accepting, they changed it to up to 45 weeks without notice. Then, when I finally received my funds, they deducted a hidden 3% early withdrawal fee, after nearly five weeks of waiting.Rebags policies are deceptive and unethical. They move the goalposts, hide fees, and mislead customers to keep your money longer. I will never work with them again.Business Response
Date: 10/06/2025
Good afternoon,
Thanks for your patience. When reviewing your account, we confirmed the items for the orders ending *** and *** were received in different condition than at submission. We found the Burberry Leather Bag with minor scuffs and creases on the interior, and the Prada Galleria bag was received with scratches and odor. Both items did not have these details described when first quoted.
We have these articles for you to better explain how our inspection process works:
*****************************************************************************************************
*************************************************************************************************************************
Please contact our customer service team if we can assist you with anything else.
Best regards,
Rebag ****************Customer Answer
Date: 10/14/2025
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID# ********, and have determined that my complaint has NOT been resolved because:Hello,
The response from the business was not satisfactory to me, as they have been untruthful regarding the condition of the item. The Burberry bag was brand new without scratches or imperfections, so no amount should have been deducted. At this time I am no longer interested in this issue as I can see it will not be resolved by Rebag. I will continue to leave reviews regarding the company and will not be working with them again.
Thank you,
******** *****
In order for the BBB to appropriately process your response, you MUST answer the question above.
Sincerely,
******** *****
Initial Complaint
Date:10/04/2025
Type:Status:ResolvedMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I sold 3 designer items to rebag on September 3rd. I was told I would receive my money for items on October 4th for buyout and have not received any money for the 2 designer handbags and shoes Ive sold. Theyve had my bags and shoes for over 3 weeks and I still have not received my money for them. I would refrain from ever selling to rebag their policies are horrible and they do not pay on time. They have my items and are withholding the money! Also, it is very hard to get in contact with customer service. Horrible!!Customer Answer
Date: 10/05/2025
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me and the matter has been resolved.
Sincerely,
******* ********
Initial Complaint
Date:10/03/2025
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I made a Trade purchase with Rebag, which involved me sending them a few items of value to trade off against an item I wanted to purchase. I sent several items. One of these items were a pair of ********* ********* **** patent leather Pigalle heels. This item was in very good condition. Approx one hour before I dropped the items off at ****** I took several photographs, and even recorded a video, to prove the condition of the items prior to transit. Approx 2 weeks later, I received the full report of my trade from Rebag, confirming they were refusing the shoes because of a "pattern transfer" on the shoes. I had no idea what this was. The shoes were returned to me, and sure enough, had what looked like an ink transfer on the shoes. That **** was not on the shoes prior to them being sent to Rebag. As it is **** patent leather, the black ink transfer is also not removable. So Rebag received a pair of shoes from me in very good condition, and returned them to me damaged, in a condition that means I cannot wear them, or sell them privately. I reached out to Rebag immediately to inform them that the shoes had been damaged by them. I was told they would not do anything for me, and suggested I'd sent the shoes to them in that condition. I responded advising I had proof of condition (and packing- the shoes were placed inside a ********* ********* shoe bag which I also photographed) and I'd like to escalate it, and have them look at the evidence. I was told there was nobody to escalate it to, and they would not discuss it any further. So I am now left with a pair of worthless shoes, and despite Rebag being responsible for this, they will not take any accountability, which is appalling. The amount the originally offered in trade was $255. This is the amount I am looking to recover. I have lots of images I can upload if needed, at the moment I have just uploaded 4 - one is the current condition of the shoe, the other 3 show the pre-transit condition, and packing.Business Response
Date: 10/03/2025
Good afternoon,
Thanks for your patience. While reviewing your case for your order ending ***, we found the Louboutin women shoes were submitted in a very different condition. Our team found color transfer on left shoe. It was not approved for that reason.
We take our authentication process seriously. You can learn more here: *******************************************************************************************************
Please contact our customer service team if we can assist you with anything else.
Best regards,
Rebag ****************Customer Answer
Date: 10/03/2025
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID# ********, and have determined that my complaint has NOT been resolved because:This is why I have escalated this issue to the BBB, because Rebag will not take any accountability.
As submitted, I have proof that when these shoes left my possession, the print was not there (see attached photos - one of which is time and date stamped and clearly shows that left shoe without a single **** on it). These shoes were then placed into a red ********* ********* dust bag (no print or ****ings are on the inside of the bag) and then they were placed inside the packaging, and dropped off at ***** within an hour.
These shoes were sent to you in good faith, and in good condition. Between them leaving my possession, and the report - which was 2 weeks later, the shoe has been damaged with that print. As far as I am aware, as soon as my items were dropped off with your carrier, they were in your care.
As part of my trade l also ticked a box which charged me an additional $25 for shipping insurance.
I think it's pretty poor that even despite me providing evidence to show those shoes left my possession with no issues, that Rebag are not prepared to take any accountability for this, despite it clearly happening whilst they were in your care.
I have seen a lot of similar testimonials online, that this is a pretty common occurrence for Rebag, which is very disappointing.
As stated, these shoes have now been returned to me in a worthless condition, and I cannot wear them or sell them. Prior to me sending them to you, I could have done either of these with no issues. I am in a worse position for sending you these shoes, which I don't think is acceptable for a business to do.
In order for the BBB to appropriately process your response, you MUST answer the question above.
Sincerely,
****** *********
Initial Complaint
Date:10/01/2025
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
Business name: REBAG Business address: *******************************************************************. (Alternate corporate location listed by BBB: *********************************************************************************************************************************************************.) Category: Problem with a Product or Service Purchase/Transaction details Buyout (sell-to-Rebag) items: Chanel bag and Van ************** bangle (***)Rebag receipt/delivery date: Sep 23, 2025 (in-store handoff/confirmed received)Order/Offer ID(s): ******, ****** Amounts: Chanel $1,335 credited to Rebag Wallet (cash-out blocked); *** payout $ 9700 not issued.Problem I sold two items to Rebag under their Buyout program. I delivered in-store / Rebag confirmed receipt on Sep 23, *********** bag: Rebag shows $1,335 in my Rebag Wallet, but the Cash Out function is unavailable/blocked, so I cannot transfer my funds.*** bracelet: No payout has been issued.On Sep 24, 2025after my deliveryRebag updated its *********** to say Buyout processing may take up to 5 weeks, with a table showing prior Standard Timeline of 12 weeks versus the new 5 weeks. Applying this retroactively to existing transactions is unfair. Rebags own *********** also states ACH deposits reflect within 1 business day once payment is processed and that an early Cash Out fee of 3% applies only during the first 15 days after funds hit the Wallet. I only want my money. I should not be forced to wait under a timeline that changed after my items were accepted/received, nor be blocked from cashing out Wallet funds already displayed as available.What Ive done so far I contacted Rebag to (1) release $1,335 for the bag and resolve bank wire issue (no resolution, only automated answer)(2) issue the *** payout now, (3) unblock Wallet Cash OutBusiness Response
Date: 10/02/2025
Good morning.
Thanks for your patience. We are sorry to hear about any confusion. While reviewing your account, we confirmed that the order ending *** was received on 09/23/25 and is currently under inspection and its process will be completed by 10/28/25. Our processing times are 4-5 weeks from the date received. You can find more information here: ******************************************************************************************************************************.
You can learn more about out cashout fees here: ****************************************************************************************************. so you can take advantage of this to cash out your available funds.
Please contact our customer service team if we can assist with anything else.
Best regards,
Rebag ****************Customer Answer
Date: 10/07/2025
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID# ********, and have determined that my complaint has NOT been resolved because:i have been an frequent customer of *********************** buyout program, last time, two month ago only, when i sold my Mini ***** it would not take this long. Also the chanel bag only took a week for payout. My last statement was : Rebag updated its *********** to say Buyout processing may take up to 5 weeks, with a table showing prior Standard Timeline of 12 weeks versus the new 5 weeks. Applying this retroactively to existing transactions is unfair. Rebags own *********** also states ACH deposits reflect within 1 business day once payment is processed and that an early Cash Out fee of 3% applies only during the first 15 days after funds hit the Wallet. I only want my money. I should not be forced to wait under a timeline that changed after my items were accepted/received. This is still unresolved .
In order for the BBB to appropriately process your response, you MUST answer the question above.
Sincerely,
** ***
Business Response
Date: 10/21/2025
Good afternoon,
We appreciate your patience. We have double checked your case and the order ending *** is within our 5 weeks timeline to get paid considering your order was received on 09/23/25 and is currently under inspection. Its processing will be completed by 10/28/25. Our processing times are 4-5 weeks from the date received. You can find more information here: ******************************************************************************************************************************.
Please contact our customer service team if we can assist with anything else.
Best regards,
Rebag ****************Customer Answer
Date: 10/22/2025
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID# ********, and have determined that my complaint has NOT been resolved because:[Your Answer Here]
Dear Rebag,
thank you for your response, yet when I contact your custimer service they told me the payment will be issue on 11/2 which is another week late. As a professional you kept giving the customer different answer to exacerbate confusion and even listing goods prematurely. Please resolve this problem and issue the payment as early as possible as you already listed my item.
In order for the BBB to appropriately process your response, you MUST answer the question above.
Sincerely,
** ***
Business Response
Date: 10/29/2025
Good evening,
We appreciate your patience. We have found that your order ending *** has been completed and paid today. The funds are available at your earliest convenience. Please remember our processing times are 4-5 weeks from the date received. You can find more information here: ******************************************************************************************************************************.
Please contact our customer service team if we can assist with anything else.
Best regards,
Rebag ****************Initial Complaint
Date:10/01/2025
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I submitted two items to Rebag in August 2025 for their buyout program. The items were received and confirmed by Rebag. However, as of October 1, 2025, I have not received the payment that was promised under the buyout agreement. Despite multiple attempts to follow up with Rebag support, I have not received any resolution, clear explanation, or payment.Business Response
Date: 10/02/2025
Good morning,
Thanks for your patience. Upon reviewing your account, we found that your order ending in 141 was received in 09/01/25 and paid on 10/02/25, within the estimated timeline. As a reminder our processing time is 4-5 weeks: *****************************************************************************************************************************.
Please contact our customer service team if we can assist with anything else.
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