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Business Profile

Food Delivery

CookUnity LLC

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Food Delivery.

Complaints

Customer Complaints Summary

  • 175 total complaints in the last 3 years.
  • 93 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:05/28/2025

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I used to get food delivered from cookunity but back in January I no longer wanted it. I deactivated my account and since since then i have received 3 orders. One in January that i was forced to keep and pay for, one in March that i had to pay for and yesterday. Yesterday O was home and sent it back to them but they are saying I cant get a refund. I have not placed an actual order since ********************************************** January and March. I receive emails from them all the time so I did not pay attention to the emails saying my meals were coming yesterday. On Friday when i received an email saying my order was placed. Not shipped but just placed, I immediately emailed them to cancel it. No one returned my email so I emailed Friday night and threatened to call my bank. They emailed me back on Saturday the 24th saying it was too late. When the food was arriving yesterday 5/27 i sent it back to sender. In emailed from CookUnity last night they said that they were not refunding me. In my customer service chats from January and March i expressed wanting to end my account. Each time they said it was deactivated. Now theyre saying it was delayed. You can see that i reached out to them twice saying I no longer wanted the food so not sure why they would send again. I have had to get a new debit card as of yesterday so that they stop charging me. Its crazy.

    Customer Answer

    Date: 06/22/2025

    Better Business Bureau:

    At this time, I have not been contacted by CookUnity LLC regarding complaint ID ********.

    Sincerely,

    ******* ****

  • Initial Complaint

    Date:05/23/2025

    Type:Order Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    My card was charged with an order I did not place. I tried contacting the company immediately and my only options was a chat bot and email. I have not had a response after several days and I have followed up daily. They will not answer a phone call and do not send responses to your chat complaints or emails.

  • Initial Complaint

    Date:05/22/2025

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Cook unity app is a mess. I submitted an order 3 times. It did not go through. I was not aware of that! The price I was quoted was 137 in that range. Its came back something different. I reached out to cook unity! N advise. The rep **** was rude n not helpful! I advise I did not order that I need help that not my order ! She was basically saying oh well! Because of her response I cancel my account! She did not offer any type of resolution! It was basically u got to take the food. I then sent another email advising I will not be home , Im going away for the holiday! Dont send the box. No ones there. Im get a lease violation. She said its too late . Which this was Tuesday ! They sent the box any way. I was trying to order more food with them than they sent ! However they lost a customer bc there team is not resolution oriented! Mind you I order 130s every time I order! I need help bc now I going to get a lease violation for having spoiled food in front of my door ! Its going to draw rodents ! N now I may get kick out my apt bc of this ! I live by my self !

  • Initial Complaint

    Date:05/18/2025

    Type:Delivery Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    This company place an order using my credit card information without my authorization. I called and ask the company why did this happen and told the company why did the place a order without my authorization and ordering products that I cant eat because my religion and the customer service representative said it only have partial ingredients of pork I cant eat pork and Im allergic to that meat. I can get sick and have a reaction I dont believe it anymore that can could harm me. This company did not try to resolve my issue wasnt compassionate with my feelings about this issue and the reason I stop using this company is because they delivered my food after hours 8;00 pm at night and I get off work at 2:00 am birds was picking and relieving there selves on the food bag. I made a complaint and didnt use them again that why I was confused with they place an order without my authorization even when I told them Im not using there service again. I leave for vacation on Tuesday and they placed an order that will sit outside for a week. Now if I wanted to place a order wouldnt I have placed it on a week Im home. I need this company to be held accountable.

    Customer Answer

    Date: 05/19/2025

    Better Business Bureau:

    I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me and the matter has been resolved.

    Sincerely,

    ** *******



     

  • Initial Complaint

    Date:05/14/2025

    Type:Delivery Issues
    Status:
    Unresolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Fraudulent business practices with no recourse, poor customer service blaming the customer, and shady subscription. I cancelled this service 9 months ago upon researching how unhealthy the meals are. With no action from myself, they reactivate my subscription, charge me $200, and select 6 meals for next delivery that has to be confirmed by the next day or else they are sent. These emails came at 4 am, while I was asleep. CookUnity says I clicked on an email triggering an offer which is entirely untrue. They have no proof and will not take responsibility for their malicious business practice.

    Customer Answer

    Date: 06/09/2025

    At this time, I have been contacted directly by CookUnity LLC regarding complaint ID ********, however my complaint has NOT been resolved because:

    They reached out randomly as I had "subscribed" and then immediately unsubscribed but it was not in response to my original complaint.  They are supposedly looking into it.  No remediation was offered.  

     

     

     

     

    In order for the BBB to appropriately process your response, you MUST answer the question above.

    Sincerely,

    ***** **********

  • Initial Complaint

    Date:05/13/2025

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    We were charged for an order we did not place and they refused to give us a refund

  • Initial Complaint

    Date:05/13/2025

    Type:Billing Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I Paused a subscription. They automatically unpause it after a time period and charge your credit card without your approval and send you meals. If I wanted it unpaused Id do it myself. They are crooks and expect you to navigate their poorly designed app to pause the subscription again. ******* doesnt unpause a video youve paused automatically after some time. Why does CookUnityand then automatically charge you?

  • Initial Complaint

    Date:05/06/2025

    Type:Delivery Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I contacted Cookunity on April 5, 2025 via email to cancel my food delivery subscription. According to their email response...my subscription had been canceled. Today...I received a delivery from them...Please refund my money...

  • Initial Complaint

    Date:05/05/2025

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Cook unity does not have a direct customer support phone number, you are only able to speak with bots. A $200+ order was placed without my consent and no 24hour notification of it being placed (because its a weekly autoship program). I received the email it was placed and was told it was too late to cancel it. They say the autoship will occur weekly unless you manually skip the week on your account, however, this is something I have never done. In fact, I went 2 months without logging into my account or skipping anything, with nothing shipped, only promo emails to my inbox. They are having a hard time finding the weeks that I skipped (because I never did!). If someone could help me or talk to me, that would be one thing, but only text messaging, emailing, or live chat is available. Side note: I called a business located in their ******** office building asking if they had a phone number for them and they were very polite in telling me no and that they wish they could help. I told them theyre a terrible company and they agreed stating that the workers in the warehouse who package the meals never wash their hands so the business got even worse!

  • Initial Complaint

    Date:05/02/2025

    Type:Delivery Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I ordered meals from CookUnity for three consecutive weeks. While I followed the proper process of selecting my meals, submitting the order, and confirming via the email link as required, I still received incorrect meals each week. Roughly half of the meals delivered were not.I contacted customer service multiple times and was repeatedly met with what appears to be an AI bot, not a live representative. Despite explaining the issue clearly, I was told that the process requires a confirmation email, which I had already completed. On my third attempt, a representative (bot) named ****** asked for a screenshot of my confirmation email, which I provided. I was then told the order was confirmed and fulfilled correctly, even though it was clearly not.

    Customer Answer

    Date: 05/27/2025

    Better Business Bureau:

    At this time, I have not been contacted by CookUnity LLC regarding complaint ID ********.

    Sincerely,

    ***** *******

CookUnity LLC is NOT a BBB Accredited Business.

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