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Business Profile

Food Delivery

CookUnity LLC

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Food Delivery.

Complaints

Customer Complaints Summary

  • 157 total complaints in the last 3 years.
  • 89 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:06/27/2025

    Type:Product Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I am filing a complaint against CookUnity for what I believe is a deceptive and unfair business practice related to their subscription and refund policy.I believed my CookUnity account was frozen or inactive, but I was unexpectedly charged for a meal I did not select or authorize. The meal included random items I never ordered. The user interface for canceling or freezing the subscription is unclear, and at no point was I alerted that my account would be reactivated or charged.The moment I saw the charge on my credit card, I contacted CookUnity to request a refund. Despite reaching out immediately, I was told they could not refund my money only apply credit to my CookUnity account. This is not acceptable to me, as I have no intention of continuing service with them and do not want to be locked into using credit for a service I do not trust or want.Additionally, the company has no accessible phone number to speak with a real human. All communication is via email or chat, making it even harder to get timely support.CookUnity eventually agreed to cancel the shipment and stop the order which means they clearly could have reversed the charge yet they still refused to issue a refund. This feels like a predatory tactic: make cancellation difficult, auto-charge users, and then refuse to return money even when service is not delivered.I am requesting a full refund to my original payment method, not a credit I didnt ask for.This experience has made me feel misled and taken advantage of. I hope the BBB can help hold CookUnity accountable for these practices.

  • Initial Complaint

    Date:06/11/2025

    Type:Product Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Better Business Bureau:

    I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me and the matter has been resolved.

    Sincerely,

    ***** ***



     

    d. I am contacting my bank to let them know this company is scamming people and sends orders to wrong addresses.

  • Initial Complaint

    Date:05/28/2025

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Better Business Bureau:

    At this time, I have not been contacted by CookUnity LLC regarding complaint ID ********.

    Sincerely,

    ******* ****
    ng me. In my customer service chats from January and March i expressed wanting to end my account. Each time they said it was deactivated. Now theyre saying it was delayed. You can see that i reached out to them twice saying I no longer wanted the food so not sure why they would send again. I have had to get a new debit card as of yesterday so that they stop charging me. Its crazy.

  • Initial Complaint

    Date:05/23/2025

    Type:Order Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    My card was charged with an order I did not place. I tried contacting the company immediately and my only options was a chat bot and email. I have not had a response after several days and I have followed up daily. They will not answer a phone call and do not send responses to your chat complaints or emails.

  • Initial Complaint

    Date:05/22/2025

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Cook unity app is a mess. I submitted an order 3 times. It did not go through. I was not aware of that! The price I was quoted was 137 in that range. Its came back something different. I reached out to cook unity! N advise. The rep **** was rude n not helpful! I advise I did not order that I need help that not my order ! She was basically saying oh well! Because of her response I cancel my account! She did not offer any type of resolution! It was basically u got to take the food. I then sent another email advising I will not be home , Im going away for the holiday! Dont send the box. No ones there. Im get a lease violation. She said its too late . Which this was Tuesday ! They sent the box any way. I was trying to order more food with them than they sent ! However they lost a customer bc there team is not resolution oriented! Mind you I order 130s every time I order! I need help bc now I going to get a lease violation for having spoiled food in front of my door ! Its going to draw rodents ! N now I may get kick out my apt bc of this ! I live by my self !

CookUnity LLC is NOT a BBB Accredited Business.

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