Complaints

This profile includes complaints for V Shred, LLC's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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  V Shred, LLC

  Las Vegas, NV 89103-5239

  
• 

  Sculptnation

  10750 Denton Dr Dallas, TX 75220-1516

• 

  V Shred LLC

  10750 Denton Dr Dallas, TX 75220-1516

• 

  V Shred LLC

  10750 Denton Drive Dallas, TX 75220

• 

  Sculptnation

  10750 Denton Drive Dallas, TX 75220

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:02/21/2023

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On December 31st, 2022 I had a zoom call from the company because I was looking for a service that could fit into my tight schedule, I was clear on the call that I needed someone checking on me daily at least for the first 3 weeks, and he says that would definitely be possible on their end. I also said that my time was very early in the morning since my day is very busy, also agreed that it would be possible since they have a large staff to help me. As soon as I explained my needs he offered me a package called "V Shred Accelerator Custom Coaching Plan", and sent me an email to pay right away, I had no time to read the terms or whatever because that was a call purchase, otherwise, he could not offer me on that price anymore. In ANY moment he said it was a non-refunded purchase. I was expecting someone to contact me soon to start my plan, but I only had a bunch of emails to read, bibles and diet plans to do it myself. I contact the support to ask for a refund because I needed someone to tell me what to do for at least the first 3 weeks, and I didn't have time to read books, emails, and bibles. They did not send anything personal, they called it "customized" but I had not a single call to talk to a person, only emails. Order number: ***** Amount$1,497.I have added all my communication with the company to this complaint. (It was not on the prior)I ask to review the zoom call where the coach advised me before payment the refund policy because I only received an email AFTER payment.Again, on that call, I was very clear I needed someone to help me to get back on track, which I didn't have. I still don't have anyone calling **** have bought services from them before and it was like I expected, and that's why I made a second purchase, but this time they did NOT give me what I asked for. So please consider ANY kind of refund because all material delivered by the company didn't help me at all and it was not what I expected.Attached is all that got from them.

  

  Business Response

  Date: 02/23/2023

  Our client ***************************** Do Bomfim purchased the Accelerator Custom Coaching program on 12/31/2022, and was onboarded the same day. This means the client's previous purchases were refunded, a welcome email was sent with all the information she needed to move forward, and she received a link to the questionnaire to fill out for the custom diet plan to be made. 
  
  This Welcome Email also explains our refund policy. On 1/1/2023, the client responded to our welcome SMS, stating they have received their welcome email however not yet read it because she was busy but would read it the next day. On 1/17, the client reaches out to their trainer, ****, and informs her that she is still reading over everything and that it will take weeks as the client's main issue is lack of time.They were able to set up Voxer, the messaging app to connect with their trainer, successfully.
  
  Coach **** responds, stating that is totally fine and that the client can start whenever they are ready, and she informs her that she can schedule a call with her either before or after the client begins. **** also explains that all the information pertaining to her is in her V Shred profile. On 1/24, the client reaches out, saying they would like to cancel the program due to it not meeting their expectations.
  
  Our records show one of our Success Coordinators reached out that same day to introduce herself and ask why the client wished to cancel. She offered a phone call and the client responded that she was expecting something different, she doesnt have time to read the materials we send her, and that she wants a refund. Our Success Coordinator explained the terms and conditions of the program and shared that while we do have a results guarantee, the refund is granted to those who follow through with their coach and the program but get no result. 
  
  The client requested a refund again on 1/25 and then claims she never received her custom plans. Our records show the client received her custom plans 2 days after she completed her Questionnaire on 1/9. Client claims she was unaware of our refund policy and continued to demand a refund. 
  
  On 1/26, another member of our team offered to help the client get started and break down anything she had questions about. They offered a Zoom call but the client refused the call and replied via email that she doesnt have time for this, she isnt prepared to change her lifestyle, that her schedule is too hectic, and that she needs a trainer who will reach out to her every day.
  
  Our team offered the client the option to restart her program with another trainer at no additional cost to her. We have not yet received a response from the client.
  
  

  Customer Answer

  Date: 02/23/2023

   
  Complaint: 19436570
  
  I am rejecting this response because:
  
  They offered to restart the plan but I didn't ask to restart it, this plan is not designed for me, that should be said before I pay for it.
  
  On the zoom call, I asked for someone to tell me what to do and check on my status every day for at least 3 first weeks until I get on track. I was used to workout since I was 17 the basis of what to do I already know. What was been told on the zoom call is that I lost my performance during the pandemic because all facilities were closed and I could not work out t home. I asked for help to lose weight and get used to workout again.
  
  It was also told on the zoom call that I am a solo mom and I work very hard, that's why I don't have time to read books with diet plans and types of food, I needed someone saying to me: You will do this and that, today and tomorrow. I am very disciplined and I can get results very fast, but I won't have time for the "customized" books that the company offered me to read. They said they could help me but instead, they sent me books to read.
  
  I request a refund or a personal trainer that can talk to me daily for 21 days and then 2 times a week for the rest of the plan (1 year). That was what I thought I was buying from them according to the zoom call.

   Sincerely,
  
  *****************************

  

  Business Response

  Date: 02/28/2023

  We apologize the program did not fit the needs of **************. As previously stated, this  program is ineligible for a refund. We have attempted to accommodate ************** who has unfortunately rejected the attempts. At this point, we will issue a singular one time courtesy refund of $1497 as a gesture of good will. This refund will reflect on the customers side in the next **** business days.

  Customer Answer

  Date: 03/01/2023

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  

  Thank you for understanding, I hope I can buy other products from them in the future, I know they have good products, this was not the firts time I had bought from them, But this product just not fit on me at this moment.

   

  Sincerely,
  

  
  *****************************

• Initial Complaint

  Date:02/21/2023

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Thought this purchase was a good idea but was charged on 1/28 and dont hear from anyone till late on 1/30. Then didnt have any way to contact the *** till they called me two days later. When I wanted to cancel the program they said I could not because I was outside the 72 hr window. Which had expired before I could even contact them. They didnt even give me access to my account in their electronic app for over a week so I wouldnt have been able to contact them regardless. I believe this is done by design to prevent people from figuring out their ruse soon enough to cancel. All I want is my money back. I have been emailing and talking to people for over a week and nobody will listen.

  

  Business Response

  Date: 02/24/2023

  We have reached out to Mr. ***** and have reached an amicable solution.
  
  If there are any further concerns he can reach out to the head of our premium trainer team.

• Initial Complaint

  Date:02/17/2023

  Type:Sales and Advertising Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I was sold on a product in a zoom call. I was told I would have coaching for a weight loss program and received little to no correspondence. I was also told there was a 90 day guarantee that I will have results and now they are saying they dont refund.

  

  Business Response

  Date: 02/24/2023

  Our client ************************* purchased the V Shred Accelerator Coaching Program on 1/11/23 nad was onboarded the same day. Our onboarding process involves: refunding the customer for eligible previous purchases; sending a Welcome Email with steps on how to move forward; and sending a link to a Questionnaire they must fill out in order to connect with their coach and receive the custom plans. This email also includes a full breakdown of our refund policy and a link to the refund policy on our website.
  
  On 1/12 our Concierge Team sent an SMS to the client and they responded it was the wrong number. Our team updated the records with the new phone number the client provided and advised the client that his trainer had been assigned and would be reaching out. On 1/26, almost 2 weeks after being onboarded, the client states that he has not had time to start his program but is ready to start now. He had some questions about his program and one of our team leads informed him that his original coach is no longer with the company so we were reassigning him to a new coach. The client responded with a thank you via email. On 1/30 the client stated he hadnt heard from his coach yet. His coach responded that same day to schedule his first Zoom coaching call with the client and uploaded custom meal plans to the clients account on 2/2.
  
  On 2/14 the clients coach provided more information to the client about his plans and how to schedule his Zoom call. On 2/16 the client reached out asking for a refund and stating that he has barely heard from his coach.
  
  Our team informed the client informed the client he is not eligible for a refund and offered to restart the entire program at no cost to the client with a different coach. The client denied the offer and we have records of another team member reaching out via email, a phone call, and leaving a voicemail about the clients next steps.
  
  Client claims he should get his money back because of our 90 day results guarantee explained during his sales call. Our team re-explained this guarantee, which he would be eligible for if he completed his 90 day program with his coachs advice and did not get results. Since this client refuses to work with his coach to complete his program, we cannot ***** him a refund.
  
  We have records of additional team members and managers reaching out to help the client get started again. Client is advised to book his first Zoom call to begin his coaching program and our team reassigned a new coach to the client, at no additional cost to him. Client shared days he was available to do his Zoom call with his coach and our records show this call was scheduled for 2/21 at 3:30PM.

  Customer Answer

  Date: 02/26/2023

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  ***********************************

• Initial Complaint

  Date:02/16/2023

  Type:Product Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On 2/4/23 I purchased the vshred program and coaching diet plan for a total of ******. To date 2/16/23 I requested to cancel both programs 3x and have received emails from vshred which state they have received my request but say nothing about a refund or resolution process. Their program has a 90 money back guarantee. This program simply isn't what I expected and doesn't fit my lifestyle. Too many emails and sales adds with pre formulated documents which seem generic in nature.

  

  Business Response

  Date: 02/16/2023

  Our client satisfaction is our top priority, thus our dedicated customer support works hard to make sure we address all their concerns accordingly and in a timely manner. They may send us a support request via email or contact us through our online chat support during business hours. They will get an auto-response email as an acknowledgment that we received their concerns and we will get back to them in the order in which it was received. Our email support team is working 24/7 to make sure they receive the support and assistance they need.
  
  Our refund terms and condition is stated online to provide our clients transparency in every process and provide clarity in every transaction. We believe that this will ensure customers expectations are met accordingly and provide higher value to the services we offered. As stated, most of our programs are covered with our 30 Days Money Back Guarantee offer.
  
  The Custom plans are tailored to fit ones specific fitness goals. They will have a trainer every step of the way with 24/7 email support to keep them motivated and guide them step-by-step. We will tell them what to eat, how much and when, and exactly what workouts, sets, and reps we want them to do each day. Clients are required to submit an in-depth questionnaire that will provide us with all the personal details we need. Within 1- 3 business days theyll have the custom plan designed and ready for them to tackle, along with a weekly accountability check-in, and a trainer available to answer any questions they may have. Due to the amount of time and effort put into them by our trainers to create a specific plan tailored to their lifestyle and preference, this plan is not refundable. They may see our Terms and Conditions ******************************************************** for our full refund policy.
  
  In response to their request, we have processed a full refund for the Fat Loss Extreme program today. We want to do all we can to make sure that clients are satisfied with their VShred experience. Therefore, we will make a one-time exception and process your refund for the Custom Diet Plan too.  Full refund has been processed and it should reflect on their online credit card statement within the next 5 -10 business days, and on their paper statement at the end of the current billing cycle.
  
  An email confirmation with a refund receipt was sent as proof of the refunded transactions.

  Customer Answer

  Date: 02/16/2023

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  *********************************** Vasque,

• Initial Complaint

  Date:02/16/2023

  Type:Product Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On Feb 11 I purchased the VShred app and diet plan. Immediately after purchasing I noticed the site kept trying to get you to purchase their supplements. Initially I couldn't even login into the app. And once I did it was impossible to navigate. On Feb 12 I emailed them requesting a full refund. I had not used the site and I did not have the custom diet plan at this time nor did they email it. On Feb 15 they finally emailed me and said they would only send a partial refund since they had already sent the diet plan, which was not true, in this email they attached it. The request for refund was immediate and before this email with their "diet" was sent. This company is a complete fraud and I want a full refund!

  

  Business Response

  Date: 02/16/2023

  Our 90 Days programs and Custom Diet plan are designed for everyone who is committed to transforming their body and living a healthy and active lifestyle. Many factors affect ones weight loss journey, thus we have come up with different products and recommendations to help our clients achieve their desired physique. While we recommend the use of supplements in conjunction with a dietary plan and workout regime, it is not a requirement in pursuing their goals with our program. They may always add them to their routine later if they wish, but our clients can still see amazing results using our program as it stands.
  
  Our refund terms and condition covers most of our program under 30 Days Money Back Guarantee. Those that are non-refundable once made and sent are the Custom Diet & Training programs due to the amount of time and effort put into them by our trainers to create a specific plan tailored to their lifestyle and preference. They may see our Terms and Conditions ******************************************************** for our full refund policy.
  
  In checking the clients account, we issued a full refund for the Fat Loss Extreme program on February 15, 2023. To address their refund request for the Custom Diet Plan that was already made and sent, we have offered assistance and probed if they want us to change or modify the plan according to their likes or preference. The client responded today and insisted on a refund thus, as a one-time exception we have processed a full refund for the Custom Diet Plan too. Funds should reflect on their account within **** business days or depending on their bank refund timeframe.
  An email confirmation along with the refund receipt was sent as proof of the refunded transactions.

  Customer Answer

  Date: 02/16/2023

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  *****************************

• Initial Complaint

  Date:02/16/2023

  Type:Delivery Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I purchased a product on February 11th for a total of $62.42 and never received it. There has also been several attempts at trying to get in contact with the business regarding the issue with no response from the business.

  

  Business Response

  Date: 02/16/2023

  Our goal is to give our clients a world-class customer experience by providing all the support they need and making sure to provide all the necessary assistance needed to start with the program. We have a 24/7 email support team that handles all account-related concerns in the order in which it was received. They may also contact us via online chat service during business hours for urgent concerns needing immediate attention.
  
  We make sure that our clients can get started with their fitness journey immediately, thus our system is designed to send an automatic email confirmation for every successful purchase. They should have also received a receipt email, and then another email within a few minutes after their initial purchase containing the account username (which is the email used at the time of purchase) and a temporary password assigned to their account. All of our products are digital products, so there is nothing to physically send. They can access their purchased programs in their user profile once they log into their online account or VShred App.
  
  We have reviewed the clients account and records show that there's a typo error in the email address used at the time of purchase, this explains why they did not receive the login details and confirmation email sent by our system.  Most of our 90 Days programs are protected with a risk-free purchase through our 30 Days Money Back Guarantee. In response to their request, a full refund for the Ripped in 90 Days was successfully processed in accordance with our refund terms and condition. Funds should reflect on their account within **** business days or depending on their bank time frame.
  
  An email confirmation with the screenshot of their refund receipt was sent as proof of the refunded transactions.

  Customer Answer

  Date: 02/16/2023

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  *********************

• Initial Complaint

  Date:02/14/2023

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  The product didnt work for me and I was told it was money back guarantee. I followed the instructions and returned the unused product via ***** two weeks ago. I emailed last week asking where my refund was and was told they would get back to me in 24 hours. I emailed again and no reply.

  

  Business Response

  Date: 02/14/2023

  We have a ton of amazing supplements and they absolutely do work and are beneficial to our clients fitness journey. Consistency in taking them is key when trying to reshape our bodies, thus to ensure that clients will get the maximum effects, we suggest they try our supplements for at least 30 days, but they will see the most dramatic effects when they continue using them past your initial 30 days.
  
  We offer a 100% Lifetime Money Back Guarantee for all Sculpt Nation products purchased from SculptNation.com. If they purchased our supplements directly from SculptNation.com, take them as directed for 30 days and they are not completely satisfied, they may return them anytime, for a 100% refund of their purchase price, less shipping & handling, if applicable.
  
  Our return process online says that a refund for the returned supplements will be processed once our warehouse receives and verified the returned products. Clients may provide a return tracking number, product names, and bottle counts to speed up the refund process. Checking our records the client reached out and asked for a refund status but has not provided a return tracking number for us to expedite their return.
  
  As we aim to resolve this matter efficiently and address all their concerns. We have processed a full refund for the supplements as a one-time exception. Funds amounting to $144.87 should reflect on their account within **** business days or depending on their bank refund timeframe. An email confirmation with their refund receipt was sent as proof of the refunded transaction today.

• Initial Complaint

  Date:02/14/2023

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Purchased and asked for refund same day as was not suitable. Did not download any of the many videos. Guarantees refund on website. Please honor.

  

  Business Response

  Date: 02/14/2023

  We will always stand behind our products and adhere to our 30 Days Money Back Guarantee as written on our refund terms and condition online. With our 30 Days Money Back Guarantee offer, our clients can try our 90 Days Program risk-free and with the assurance of getting their money back if they are not satisfied with the products and services. We worked hard and listen to our clients feedback and recommendation so we can improve our services and continuously meet their standards and expectations.
  
  Most of our programs are a one-time purchase and they will have access to them indefinitely once they log in to their account. They don't expire, so they can start using them whenever they are ready. Also, they do not have any active subscription on the account so there will be no recurring charges associated with this purchase.
  
  We have issued a full refund for the Fat Loss Extreme program amounting to $57 in accordance with our 30 Days Money Back Guarantee. Funds should reflect on their account within **** business days or depending on their bank refund timeframe.
  An email confirmation with a screenshot of the refund receipt was sent as proof of the refunded orders today.

• Initial Complaint

  Date:02/14/2023

  Type:Sales and Advertising Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Purchased feb 4th,Was told custom meal plan and created by chief. Once I received the meal plan , it was package food not fresh.stuff /name brands not available in ****** or cannot eat. Did not respect my dietary restrictions- no additive, preservatives and night shade ****** was to be a meal plan that was easy to follow. Would not give me cal count. Again not what I paid for. Was to have a phone consult and was can cancelled 30 minutes prior which at 1 hour prior a reminder didnt not require a confirmation by the email sent!Still did not receive the burn stack either This is false advertising. Have been asking the last week for a refund and the clearly ignore what Im asking for. Just getting more emails to sell their products!

  

  Business Response

  Date: 02/14/2023

  VShred is committed to taking care of its clients health and wellness. We understand that everybody is different and unique, therefore each of us may also have a different diet and nutrition needs. This is the reason why with thorough research and trials we created and offer a Custom Diet Plan for our clients specific body type. Diet is 80% of our transformation so with the right tools, and the right planning our clients will see massive results. Our Custom Diet Plan is designed and created by our professional trainers, which provides a 4-week customized diet and meal plan to a specific individual base on their current diet needs, lifestyle, and preferences.
  
  In order to make sure that this plan is customized, they will fill out a detailed questionnaire and then one of our trainers/nutritionists will go over their questionnaire and build a custom plan to get the results they wanted. They also get weekly check-ins with their assigned trainer/nutritionist to make sure that they are always progressing and be able to ask them questions whenever needed. On some occasions, trainers may indicate a specific brand of ingredients but these are all options and may be substituted with similar products available in their area. They can make these substitutions, but it's important that you still follow the underlying structure of the plan. As everyones caloric needs are different, so they will adjust the serving sizes to fit their own caloric goals.
  
  Checking our records, we have processed a full refund for the Fat Loss Extreme program and Custom Diet Plan on February 13, 2023, as per the customers request. In regards to the supplements, the tracking number shows it was successfully delivered on February 13, 2023. However, in accordance with our 1 bottle MBG policy, a full refund for the supplements has been processed today. Funds should reflect on their account within **** business days or depending on their bank refund timeframe.
  
  An email confirmation with a screenshot of the refund receipt was sent as proof of the refunded orders today.

• Initial Complaint

  Date:02/14/2023

  Type:Delivery Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I placed an order for V shred and have not received the product. Was supposed to be sent immediately. Ive contacted the company, they have not resolved the issue. They claim they cannot find my order, although I provided my credit card statement with charges to the company.

  

  Business Response

  Date: 02/14/2023

  Our clients trust and satisfaction are essential to our organization, thus we continuously work hard to deliver results and resolved all concerns in a timely manner. We find ways to provide the best customer experience starting from the checkout process up until their refund request if necessary.
  Our checkout process aims to provide a smooth shopping experience online. Clients that successfully purchase our digital programs should have received an email with a receipt of their purchase, and then another welcome email within a few minutes after containing their account username (which is the email they used at the time of purchase) and a temporary password assigned to their account. These emails may be forwarded to their spam or junk folder. If they need assistance with their account login information, we have 24/7 email support to assist them with all of their account-related concerns.
  
  We have carefully reviewed the clients account and records show that they used a different email address at the time of purchase. The client reached out on February 6, 2023, asking for assistance with their orders, when we asked for their account details the client provides a different email address (with a Gmail domain) thus we can not locate the account details at that time.
  
  Most of our programs are protected and covered by our 30 Days Money Back Guarantee. In response to their request, a full refund has been processed in accordance with our refund terms and condition. Funds should reflect on their account within **** business days or depending on their bank refund timeframe.
  
  An email confirmation along with the refund receipt was sent as proof of the refunded transactions today.