Complaints
This profile includes complaints for V Shred, LLC's headquarters and its corporate-owned locations. To view all corporate locations, see
Customer Complaints Summary
- 1,039 total complaints in the last 3 years.
- 104 complaints closed in the last 12 months.
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Submit a ComplaintThe complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.
Initial Complaint
Date:10/05/2022
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I placed an order for Vshread program, they went through several up sales and after I was done I thought about it and felt that the program wasnt a good fit for me after having breast cancer. I didnt believe that the fitness and such were a fit for what I could do after having a double mastectomy. In less then an hour from ordering I called to cancel. The phone number was not an active number to reach anyone or to leave a message and it instructed me to send an email. In which I did immediately. I then maybe 3 hours after the original order was placed received a call from someone at VShread to get my program set up, in which I told them I requested to cancel, he responded that I needed to send an email to customer service and I told him I had, he said then they would get it and take care of it. I then got. Message about order shipped, so I reached out to them several times by email. They did credit me for part of my order but said that the 2 orders for supplement in the price of ****** each needed to be returned before they would refund those 2 transactions. They sent a return label and I waited to receive. The moment I received the package, without even opening it I put there return label on it and dropped it off at ****** The box was reported delivered on 9/19/22 at 10:37 signed by *******. I then sent an email with a copy of the return receipt and have never received my refund for the 2 transactions of ****** each. I have reached out several times requesting my refund which the shipping after I canceled and they arent even responding to me. They have a 100% money satisfaction guarantee and honestly The cancellation within the hour should have been sufficient, but they still shipped and this has been returned.
Business Response
Date: 10/05/2022
With years of experience in the fitness industry, and as a product of thorough research and trials our diet and training programs are designed for everyone who is committed to transform their body and live a healthy and active lifestyle. We understand that the road to being physically fit and healthy is not easy. Multiple factors *** affect the results and as our clients fitness partner we would like to provide all options to make sure that they will achieve their desired results. We have created a workout and diet plans that will guarantee results to our clients, provided this routines were followed consistently everyday.
In our effort to provide the best results, we occasionally recommend content or products that *** be relevant to their fitness goals, this is why they received multiple offers and supplements recommendation after they successfully purchased our 90 days program. These offers are optional and not required to start with their workout plan. We at VShred aim to provide our valued clients the assistance they need by making sure we resolve their concern in a timely fashion, thus for immediate concern they can reach us by clicking the Contact Us link in our website and one of our customer support team will assist them with their concern.
Our records shows that the 90 Day program and the Custom Diet Plan were successful refunded and returned to customers account on August 31 and September 3, 2022. Funds should reflect on their account within **** business days or depending on their bank refund timeframe. In addition, we have informed the clients of the return and refund process for the shipped supplements. As advise and written on our return policy, we will be able to process the refund once our warehouse received and verified the return supplements.
We have reached out refunded the return supplements today. Funds should reflect on the account within **** business days or depending on their bank refund timeframe. An email confirmation with the refund receipt as a proof of the refunded order was sent.Initial Complaint
Date:09/28/2022
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
Bought this program only to NEVER get log in information! So reported as fraud on my CC! Such a waste of time!! How are they still around?!? Shut this scam down!Business Response
Date: 09/28/2022
VShred offers a great shopping experience online where we make sure that all clients transactions are recorded and synchronize in our system. We believe that by providing clarity in every process and transactions online we ****** clients trust and provide a world class customer experience. Our checkout process is designed to send an automatic email confirmation for every successful purchase with order summary and purchase programs on their account. We are transparent with every transaction we processed online and make sure our clients has a full visibility with their orders, log in credentials and account details.
All of our programs are digital products, so there is nothing to physically send. They can access their purchased programs online in their user profile once they log into their account. They should have received a receipt email, and then another email within a few minutes after their purchase containing the account username (which is the email they used at the time of purchase) and a temporary password assigned to them. These login emails may have gone to their spam folder and junk folder. In addition to this, we have also responded to their support request sent via email today and provide their account username and password manually.
Our clients satisfaction is our top priority. Most of the 90 Days program is covered of our 30 Days Money Back Guarantee to provide a risk free purchase while they are trying our programs. We have reached out to the client today and processed a full refund in accordance with our 30 Days Money Back Guarantee. Funds should reflect on their account within **** business days or depending on their bank refund timeframe. An email confirmation along with the refund receipt was sent as a proof of the refunded transaction today.
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