Complaints

This profile includes complaints for V Shred, LLC's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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• 

  V Shred, LLC

  Las Vegas, NV 89103-5239

  
• 

  V Shred LLC

  10750 Denton Dr Dallas, TX 75220-1516

• 

  Sculptnation

  10750 Denton Drive Dallas, TX 75220

• 

  Sculpt Nation

  710 Century Parkway c/o Sculpt Nation Allen, TX 75013

• 

  Vshred

  510 Townsend St San Francisco, CA 94103-4918

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:09/18/2025

  Type:Billing Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I've been having a terrible issue with VShred on cancelling their program.I had enrolled with them and get financed by *****. It was approved however, I tried several times reaching out to them via email that I want to cancel before it even started but was told I have to try it at least a month. I briefly described to them that I just want to cancel and maybe do it some other time but still no success.I have paid the 1st month billed by Bread and I feel harrassed with their numerous phone calls. I told them about the situation I am in with V Shred and was told that V Shred need to tell them to stop billing the account. Evidently, ********************** have not told tnem so and and now they turned in my account to collection.I actually don't know who could help me. I have worked so hard to take care of my credit score and I know this will ruin it. Please help!

  

  Business Response

  Date: 09/23/2025

  We appreciate the opportunity to respond to this concern.
  
  Our records confirm that the client enrolled in the VIP Coaching Program and later requested to cancel. A refund request form was provided and completed, and our team followed up directly through the programs platform to work toward a resolution. Unfortunately, we did not receive a response, which prevented the process from being completed.
  
  We remain willing to work directly with the client to finalize a fair resolution and encourage continued communication with our team so we can assist further.

  Customer Answer

  Date: 09/24/2025

  Thank you so much for having my concern get to their attention. I am more than glad that they are willing to work with me directly however I am not sure why I have to do the completion of cancellation in their platform. That's the absolute reason why I have tried to cancel before it started- I don't want to waste anybody's time and effort. It seems to me that when I do something in their platform, I will then be oblige to pay. I am sure this is a huge favor to ask but if you can possibly extend your assistance to make sure this will not happen , I would greatly appreciate it. Please advise.

  Again, thank you and have a great day!

  Customer Answer

  Date: 09/25/2025

   
  Complaint: 23903176
  
  I am rejecting this response because: 

  Thank you so much for having my concern get to their attention. I am more than glad that they are willing to work with me directly however I am not sure why I have to do the completion of cancellation in their platform. That's the absolute reason why I have tried to cancel before it started- I don't want to waste anybody's time and effort. It seems to me that when I do something in their platform, I will then be oblige to pay. I am sure this is a huge favor to ask but if you can possibly extend your assistance to make sure this will not happen , I would greatly appreciate it. Please advise.

  Again, thank you and have a great day!

  
  
  Sincerely,
  
  ***** ******

  

  Business Response

  Date: 09/25/2025

  We appreciate the clients follow-up and the opportunity to clarify.
  
  The cancellation form and confirmation process are not designed to obligate further payment, but rather to ensure proper closure of the account and accurate communication with the financing provider. Without completion, we are unable to finalize cancellation and prevent additional billing.
  
  We remain committed to resolving this matter fairly and encourage the client to complete the cancellation process so that we can bring this to a close.

  Customer Answer

  Date: 09/25/2025

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  ***** ******

• Initial Complaint

  Date:09/12/2025

  Type:Product Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I purchased a fitness program for $94 in April 25. I only did so because of a complete money back guarantee which was repeated to me over and over. When I discovered medical issues prevented me from doing the program, I asked for the guaranteed full refund. They did that, but used slick marketing and pressure from a staff on a Zoom call to

  

  Business Response

  Date: 09/18/2025

  Customer satisfaction is of utmost importance to us, and we apologize for any inconvenience the customer may have experienced.

  We showcase our confidence in the quality of our products and services through our Money Back Guarantee offer. We stand strong behind our programs and the results they yield. If the client is not satisfied we will refund 30 days from the date of purchase on the majority of our programs. Our refund terms and conditions are stated online to provide our clients transparency in our refund process and provide clarity in every transaction. Rest assured that clients will get their money back as promised and in accordance with this, no question-asked refund agreement. We also offer 24/7 customer support via email, live chat, and DM on ******** and Instagram so customers can have multiple ways to reach us any time of day.

  In response to their request, we processed a full refund of the following:

  Date: 9/18/25
  Order #: 62263
  Amount Refunded: $412.17

  They should expect to see the refunded transaction reflected on their credit card statement within the next 5-10 business days. However, please note that depending on their credit card company's policies, it may take until the end of the current billing cycle for the refund to appear on their paper statement.

  We sincerely wish the customer the very best on their fitness journey!

  Customer Answer

  Date: 09/18/2025

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  *** ********

  Customer Answer

  Date: 09/18/2025

  Thank you BBB! My ********************************** also responded to my complaint with added pressure directly to ****** Youtube lobbyists. They should responded to my refund request immediately without my complaints to you and my CA ************* But they did, so that is good on their part. But I would not recommend them because of their insincerity throughout this whole experience. Thanks again, getting a refund was a major accomplishment and its because of you and possibly My CA ************ that they gave in and dropped their stubborn refusal to refund my money.

  *** ********

• Initial Complaint

  Date:09/03/2025

  Type:Sales and Advertising Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I thought I was purchasing a 6 week fitness program, was pressured into purchase a 12 month long $4997 program. I canceled less than nine hours later which the required time is 72 hours. I put $1614.38 down and owe a little over $3600 which I later found out is essentially a loan through sizzle which was not explained to me at all in the phone call. I sent an email right away to cancel and the company just keeps saying that they will get back to me but no other communication.

  

  Business Response

  Date: 09/04/2025

  We appreciate the opportunity to respond to this matter.
  
  Our records confirm that the client enrolled in the VIP Coaching Program and later submitted a request to cancel. Our team has been in communication to review the request and provide clarity on the cancellation process. We remain committed to working directly with the client to review all available options and reach a fair resolution.

• Initial Complaint

  Date:08/21/2025

  Type:Billing Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On July 20, 2025, I enrolled in the VShred 90-day program after seeing an advertisement on Instagram. Within a week, I had a metabolic consultation with ****** ***** to discuss my age and specific health needs. During the consultation, I was presented with a plan that would cost over $6,000 for a year. I expressed that this amount exceeded my budget, and the specialist then negotiated the price down to over $600 . I mentioned that I would think it over and get back to him.The next day, I sent an email stating that I did not wish to pursue the personalized program and would continue with the original 90-day program, which included a meal plan, workout plan, and a complimentary bottle of supplements. Before completing the 90 days, I received an email notifying me that my order of additional supplements was being shipped and that my account would be charged $47.I reached out to inform them that I had not ordered any additional supplements and requested that neither the shipment nor the charge take place. Despite this, my account was charged on August 19, 2025. Due to these issues, I decided to cancel my account with ********************** and discontinue any further engagement with the company.

  

  Business Response

  Date: 09/08/2025

  Customer satisfaction is of utmost importance to us, and we apologize for any inconvenience the customer may have experienced.

  We showcase our confidence in the quality of our products and services through our Money Back Guarantee offer. We stand strong behind our programs and the results they yield. If the client is not satisfied we will refund 30 days from the date of purchase on the majority of our programs. Our refund terms and conditions are stated online to provide our clients transparency in our refund process and provide clarity in every transaction. Rest assured that clients will get their money back as promised and in accordance with this, no question-asked refund agreement. We also offer 24/7 customer support via email, live chat, and DM on ******** and Instagram so customers can have multiple ways to reach us any time of day.

  In response to their request, we processed a full refund of the following:

  Date: 7/23/25
  Transaction ID #: 3MH86340NX199592B
  Amount Refunded: $679.00Date: 9/2/25
  Order #: 44568139
  Amount Refunded: $47.00

  They should expect to see the refunded transaction reflected on their credit card statement within the next 5-10 business days. However, please note that depending on their credit card company's policies, it may take until the end of the current billing cycle for the refund to appear on their paper statement.We sincerely wish the customer the very best on their fitness journey!

  Customer Answer

  Date: 09/08/2025

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  ***** ******

• Initial Complaint

  Date:08/19/2025

  Type:Customer Service Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I have been unable to cancel my subscription with vShred via their website portal, and I am unable to receive a response from their email address for support. Please assist.

  Customer Answer

  Date: 08/19/2025

  They just responded to process the cancellation, so the issue appears to be resolved.

• Initial Complaint

  Date:08/15/2025

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I ordered the 3 bottles of Burn Evolved 2.0 for $76.32 were delivered 6/22 & the 3 Burn Evolved 2.0 with free Fat Loss Extreme for $ ****** was delivered 7/12. However, the website stated they have a lifetime guaranteed returns if we arent satisfied . The product doesnt work as advertised, so I emailed them back to get a return started only to hear that they only accept returns for 2 bottles a year ! This is bad consumer practice and false advertising.

  Customer Answer

  Date: 08/18/2025

  The business reached out to me to issue a full refund as I had requested and Im mailing the unopened bottles of the product back to them first thing. If indeed the credit appears on my card in a few days then this will be resolved satisfactory. Thank you. 
  

  

  Business Response

  Date: 09/02/2025

  Customer satisfaction is of utmost importance to us, and we apologize for any inconvenience the customer may have experienced. We want to assure them of our commitment to transparency and data security.
  
  Safeguarding their personal information is paramount to us. We do work with a number of partners and affiliates to offer synergized services and products from time to time. Their information is used for order fulfillment, customer support, promotion, and communication purposes, and is protected by robust security measures.

  In response to their request, we personally notated their account and removed their phone number to ensure they will no longer receive any calls from us. This has been fully addressed and applied to their account.

  We also offer 24/7 customer support via email, live chat, and DM on ******** and Instagram so customers can have multiple ways to reach us any time of day.

   We sincerely wish the customer the very best on their fitness journey!

  Customer Answer

  Date: 09/02/2025

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  ******** ****-********

• Initial Complaint

  Date:08/11/2025

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  ***** with a company representative with aggressive sales pitch. Agreed on coaching. However, I wrote them within 12 hours (email is only form of customer service). I was finally answered that they would refund since I canceled within 72 hours of the order. Second ****** was added to email thread and told me no refund. After much back and forth, was told they could refund ******. I told them I never filled out anything to make a customized plan for me, which seems to be their sticking point on cost. I have reiterated many times with them the touting in website, informational videos about their 100% satisfaction guarantee. I am getting nowhere other than a partial refund for something I M not using and do not want.

  

  Business Response

  Date: 08/12/2025

  Customer satisfaction is of utmost importance to us, and we sincerely apologize for any inconvenience the customer may have experienced.

  We showcase our confidence in the quality of our products and services through our Money Back Guarantee. We stand proudly behind our programs and the results they deliver. If a customer is not satisfied, we offer a refund within 30 days of purchase on most programs. Our refund terms are clearly outlined on our website to ensure transparency and clarity in every transaction. In addition, we provide 24/7 customer support via email, live chat, and social media direct message, so customers have multiple ways to reach us anytime.

  In response to the customers request, a full refund was issued totaling $679. The customer should expect to see the refunded amounts reflected in their ****** account or linked payment method within 510 business days. In some cases, it may take until the end of the billing cycle for the refund to appear on a paper statement, depending on the providers processing time.

  A confirmation email outlining the refund details was also sent to the customer for their records. We trust this resolves the matter, and we wish the customer all the best on their continued health and wellness journey.

  
  

• Initial Complaint

  Date:07/25/2025

  Type:Delivery Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  recieved no product. need refund of *****

  

  Business Response

  Date: 07/29/2025

  Customer satisfaction is of utmost importance to us, and we apologize for any inconvenience the customer may have experienced.

  We showcase our confidence in the quality of our products and services through our Money Back Guarantee offer. We stand strong behind our programs and the results they yield. If the client is not satisfied we will refund 30 days from the date of purchase on the majority of our programs. Our refund terms and conditions are stated online to provide our clients transparency in our refund process and provide clarity in every transaction. Rest assured that clients will get their money back as promised and in accordance with this, no question-asked refund agreement. We also offer 24/7 customer support via email, live chat, and DM on ******** and Instagram so customers can have multiple ways to reach us any time of day.

  In response to their request, we processed a full refund in the total amount of $57.00 on 07/29/2025.They should expect to see the refunded transaction reflected on their credit card statement within the next 5-10 business days. However, please note that depending on their credit card company's policies, it may take until the end of the current billing cycle for the refund to appear on their paper statement.

  We sincerely wish the customer the very best on their fitness journey!

• Initial Complaint

  Date:07/22/2025

  Type:Order Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On June 6th, 2025 I decided to take the plunge and sign up for V shreds Fat Loss Extreme at $60.42. Before I even had a chance to look at the program I was contacted by a ****** *******. He had me set up an appointment to talk about V shreds one on one VIP coaching. I was skeptical but curious so I decided to do this appointment with ******.On Monday June 9th I met with ****** via Zoom. During our conversation he told me that because of my age I needed a more specific program than the Fat Loss Extreme. Basically, I felt totally manipulated into signing up for this one-on-one coaching. He walked me through the entire sign in process, telling me to check yes here, etc. Then he had me sign up through a third-party loan, Sezzle + **************** to pay $3997. I thought I was just making payments to V Shred, I didnt realize they were having me take out a loan. I was reluctant to sign up without some kind of guarantee. I was concerned since I was going into this without even seeing the meal plan. He told me that if I was unhappy with the program I could cancel within 60 days. Never was I told I had to cancel within 72 hours. I was really hopeful that this program would be a good fit for me. What happened was that the meal plans were way too much for food. They also included things that I hadnt put on my list of foods that I eat. I questioned the coach on this and she made some adjustments. While following the coach suggested meal plans my weight did't budge but when I started taking some foods off the meal plan my scale started to move down. I reached out to the company and their response is attached.I want a full refund and to be released from this loan that was fraudulently taken out.What started out as a $60 program ended up being a $4000 program.

  

  Business Response

  Date: 07/28/2025

  Our client purchased the VIP Coaching Program on June 9, 2025, and was onboarded that same day. Our onboarding process involves: refunding the customer for eligible previous purchases; sending a welcome email with steps on how to move forward; and sending a link to a questionnaire they must fill out in order to connect with their coach and receive the custom plans. This email also includes a full breakdown of our refund policy and a link to the refund policy on our website.
  
  Our refund policy explains this is a non-refundable program but does have a results guarantee if the client fails to achieve any results after following the plans created by their coach, submitting weekly check-ins and measurements, and following the program, they are eligible to request a refund.
  
  Our records show the client contacted us outside of the 72 hour window requesting cancellation due to dissatisfaction with the program and how the purchase was initiated. Our team responded promptly with an outline of the refund policy and offered support to address the clients concerns. Despite the custom nature of the program and being outside the 72-hour cancellation window, we offered multiple resolution paths to accommodate the ********* good faith to accommodate the clients concerns while still honoring the service already provided, we provided multiple solutions despite the client being outside of the refund window. We remain willing to honor that any of the offers provided as a resolution

  Customer Answer

  Date: 07/28/2025

   
  Complaint: 23635913
  
  I am rejecting this response because: I have checked all of my e-mail and no where did I see anything about the cancellation policy. Apparantly they have a recording of the call. Was anything said about the cancellation policy during the phone call? What is your policy if the customer doesn't care for the meal plans or exercises? I certainly didn't have them to review before that 72 hour window. What do you consider results after 90 days? What can a person expect from paying $4000 over 12 months? There are a lot of things that aren't clear. If you can answer these questions satifactorily then I am happy to give the program another try.
  
  Sincerely,
  
  ****** ****

  

  Business Response

  Date: 07/29/2025

  We appreciate the continued feedback and the opportunity to clarify.
  
  Our team understands the concerns shared and remains committed to working toward a fair and timely resolution. A member of our team has reached out via email addressing each of the clients questions regarding the cancellation policy, program expectations, and the 90-Day Results Guarantee.  We encourage the client to review that message and respond directly so we can move forward in a supportive and constructive direction.
  
  As previously noted, the options extended to the client were not typical and were offered in good faith as a gesture of flexibility. We remain open to helping the client move forward with whichever path they feel best supports their goals.

• Initial Complaint

  Date:07/21/2025

  Type:Order Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Unclear and undisclosed details about their coaching program. I was told if I wasn't happy there is a money back guarantee. I wasn't told I could not change my mind. I haven't used any of their resources yet and have not made payment yet. I simply want to dissolve this coaching order and the company is not allowing me to do that.

  

  Business Response

  Date: 07/21/2025

  Our client purchased the VIP Coaching Program on July 11, 2025, and was onboarded that same day. Our onboarding process involves: refunding the customer for eligible previous purchases; sending a welcome email with steps on how to move forward; and sending a link to a questionnaire they must fill out in order to connect with their coach and receive the custom plans. This email also includes a full breakdown of our refund policy and a link to the refund policy on our website.
  
  Our refund policy explains this is a non-refundable program but does have a results guarantee if the client fails to achieve any results after following the plans created by their coach, submitting weekly check-ins and measurements, and following the program, they are eligible to request a refund.
  
  Our records show the client contacted us outside the 72-hour cancellation window and the client did not qualify under our standard refund terms. In a show of good faith, our Resolution Team has authorized a one-time exception and approved a refund in this case.
  
  We hope this resolution helps alleviate the clients current concerns and we wish them the best moving forward.

  Customer Answer

  Date: 07/23/2025

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  ******** ******