Complaints

This profile includes complaints for V Shred, LLC's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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  V Shred, LLC

  Las Vegas, NV 89103-5239

  
• 

  V Shred LLC

  10750 Denton Drive Dallas, TX 75220

• 

  Sculpt Nation

  710 Century Parkway c/o Sculpt Nation Allen, TX 75013

• 

  V Shred LLC

  10750 Denton Dr Dallas, TX 75220-1516

• 

  Sculptnation

  10750 Denton Dr Dallas, TX 75220-1516

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:07/21/2025

  Type:Order Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Unclear and undisclosed details about their coaching program. I was told if I wasn't happy there is a money back guarantee. I wasn't told I could not change my mind. I haven't used any of their resources yet and have not made payment yet. I simply want to dissolve this coaching order and the company is not allowing me to do that.

  

  Business Response

  Date: 07/21/2025

  Our client purchased the VIP Coaching Program on July 11, 2025, and was onboarded that same day. Our onboarding process involves: refunding the customer for eligible previous purchases; sending a welcome email with steps on how to move forward; and sending a link to a questionnaire they must fill out in order to connect with their coach and receive the custom plans. This email also includes a full breakdown of our refund policy and a link to the refund policy on our website.
  
  Our refund policy explains this is a non-refundable program but does have a results guarantee if the client fails to achieve any results after following the plans created by their coach, submitting weekly check-ins and measurements, and following the program, they are eligible to request a refund.
  
  Our records show the client contacted us outside the 72-hour cancellation window and the client did not qualify under our standard refund terms. In a show of good faith, our Resolution Team has authorized a one-time exception and approved a refund in this case.
  
  We hope this resolution helps alleviate the clients current concerns and we wish them the best moving forward.

  Customer Answer

  Date: 07/23/2025

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  ******** ******

• Initial Complaint

  Date:07/09/2025

  Type:Sales and Advertising Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On 6/5/2025 I received a phone call from a V SHRED LLC *** to upgrade my initial purchase on 5/30/2025 of $60.99 to a V SHRED VIP membership @ $6,416.79. This VIP membership was supposed to give me access to a program tailored around my specific body type by way of exercises and diet. This was a lengthy conversation at which point it was NOT explained to me that I could not get my money back if I was unhappy with their service. The *** stayed on the line until I paid for the service. 6/6/25 a coach was assigned to me and our first virtual meeting was scheduled for 6/10/2025. From 6/5 to 6/10 I tried to access the program per the link on the welcome letter, and typing the site in my search bar directly. I tried to log on several times during these 5 days with little success. The frustration mounted each day. I had hoped my access would be resolved during my meeting with my coach. On 6/10/2025, at the agreed upon time, I clicked on the link to join my first meeting with my coach. I could see myself on the screen, but no one else joined. I stayed on the line for at least 20 minutes, and no one ever joined. I let my coach know I was there, but he wasnt. His response was You were supposed to click the new link I sent you. It sounds like you were in the old room. So, I set up another meeting on a subsequent day, but the exact same issue ***eated itself. Unable to access the coach or the website now Im frustrated and angry. I have filled out VShred's refund form and was offered a refund of $1,000 and a chance to "restart" the program. Restart what? I neither have the time nor patience to deal with a website that I cannot access. The program isn't worth anything to me if I can't access or communicate to the coach's. Waiting a week or two for responses simply isn't what I consider to be the level of service for a $6,000 program. I am seeking a full refund as I was unable to access any of the services I signed up for. See attachments for the full story

  

  Business Response

  Date: 07/09/2025

  Our client purchased the VIP Coaching Program on June 5, 2025, and was onboarded that same day. Our onboarding process involves: refunding the customer for eligible previous purchases; sending a welcome email with steps on how to move forward; and sending a link to a questionnaire they must fill out in order to connect with their coach and receive the custom plans. This email also includes a full breakdown of our refund policy and a link to the refund policy on our website.
  
  Our refund policy explains this is a non-refundable program but does have a results guarantee if the client fails to achieve any results after following the plans created by their coach, submitting weekly check-ins and measurements, and following the program, they are eligible to request a refund.
  
  Our records show the client was sent their onboarding materials and instructions on June 5. The client requested to reschedule their kickoff meeting after encountering issues accessing their coachs link. A second attempt was made but was also missed due to entering the incorrect meeting room again, despite receiving updated access instructions. The client then expressed dissatisfaction with the level of support and accessibility during the early stage of the program.
  
  Although the client had not engaged with the coach or completed the necessary steps to begin the program or qualify for the results guarantee, we made an exception to our policy and extended a courtesy partial refund along with an offer to restart the program with full support.
  
  We believe this resolution was fair and in good faith, and we remain available should the client wish to proceed with the services already available to them.

  Customer Answer

  Date: 07/15/2025

   
  Complaint: 23573016
  
  I am rejecting this response and proposing a fair resolution. Please my letter attached.

  
  Sincerely,
  
  ****** ******

  

  Business Response

  Date: 07/16/2025

  We appreciate the clients continued feedback and the time theyve taken to share their experience. We acknowledge the frustration they felt during the onboarding process and regret that their early interactions with the program did not meet their expectations.
  
  Clients are provided with access to onboarding materials, coaching instructions, and full transparency regarding our refund and results guarantee policies. These were sent to the client the same day they enrolled.
  
  While we recognize the client experienced technical and scheduling issues, our team made multiple efforts to assist including rescheduling missed sessions, sending updated access links, and offering support through various channels.
  
  Although the program is non-refundable due to the customized nature of the service, our resolution team made an exception and extended a goodwill resolution to the client. This offer included options intended to restart the program on the right foot and account for the clients initial difficulties.
  
  To date, we have not received a response from the client regarding this offer through the appropriate resolution channels. We remain open to revisiting that resolution should the client choose to re-engage directly with our support team.
  
  We continue to stand by the fairness of the actions taken, which went beyond what is required by policy, and we consider this matter resolved unless we hear otherwise from the client through the proper support channels. We wish them the best in their wellness journey.

  Customer Answer

  Date: 07/17/2025

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  ****** ******

• Initial Complaint

  Date:06/30/2025

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I purchased the six month plan, which is literally half of the amount which I am fully charged from a company called Klarna. I sent the request for a cancellation within the allotted 72 hours.. I have copies of emails indicating that I wished to cancel. As of yet, I have not received a single correspondence. The first payment will be due in the month of July and I have yet to receive any response.

  

  Business Response

  Date: 06/30/2025

  Thank you for the opportunity to address this matter.
  The client enrolled in the VIP Coaching Program and reached out shortly after to request a cancellation. A team member responded with available options for the client to stay on the program. After further discussion, a full refund was processed, and confirmation was sent to the client.
  We appreciate the clients communication and are glad we could resolve the matter. Our team remains available should any further assistance be needed.

• Initial Complaint

  Date:06/23/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  6/10/25 I purchased a program from V Shed afterI watched a video that i spent a considerable amount of wasted time watching which V Shred made certain claims as to what they could do regarding diet and exercise. Theclaims include eating fats one day and carbs the next and a minutes three times a week. They suggested we take notes so I did do that. Then I clicked to purchase the program and a link came up which I clicked on and it charged me a ten dollar lesser price than what had been stated. I immediately told them after getting the promised apps and they ignored it. I was at the time concerned I wouldn't get all the promised apps. After reviewing the apps I received they were all there but nothing like the video represented. I contacted them and advised them this was not what was presented and that my circumstances did not permit me to spend the time as was in the program they actually provided me. . I also asked a couple of additional times about the price difference and my questions were ignored. I became suspicious as to what the difference was because I clicked on purchase and what then came up. They still have not responded to the cost difference question.. They did offer a customary plan to meet what was in the video. They said I would have to pay for it. I advised I would not pay for what I was originally led to believe I was purchasing. They daily try to upsell things including the program I already paid for. After I paid they brought up supplements. I didnt order but the website if filled with them. This is obviously a scam or at least a form of one. The video I watched was on ******* and said I believe Official VShred Site and then goes to the questionnaire with personal quesions after which a long drawn out presentation ensues with the information as I described here. It seems there is very little I can attach so I will at least include the notes I took while viewing the video.

  

  Business Response

  Date: 06/23/2025

  Customer satisfaction is of utmost importance to us, and we apologize for any inconvenience the customer may have experienced.

  We showcase our confidence in the quality of our products and services through our Money Back Guarantee offer. We stand strong behind our programs and the results they yield. If the client is not satisfied we will refund 30 days from the date of purchase on the majority of our programs. Our refund terms and conditions are stated online to provide our clients transparency in our refund process and provide clarity in every transaction. Rest assured that clients will get their money back as promised and in accordance with this, no question-asked refund agreement. We also offer 24/7 customer support via email, live chat, and DM on ******** and Instagram so customers can have multiple ways to reach us any time of day.

  In response to their request, we processed a full refund in the total amount of $61.70 on 06/23/2025.

  They should expect to see the refunded transaction reflected on their credit card statement within the next 5-10 business days. However, please note that depending on their credit card company's policies, it may take until the end of the current billing cycle for the refund to appear on their paper statement.

  We sincerely wish the customer the very best on their fitness journey!

• Initial Complaint

  Date:06/23/2025

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  They promise a 30 day money back guarantee that they do not fulfill. I immediately wrote customer service within a day of purchase for a refund. Reason for my request is because I do not agree with the ingredients of the recipes suggested to eat while training. Harmful seed oils. I have wrote customer service countless times and no response. I have tried calling the customer support number but the recording stated to email because no one is available to speak with.

  

  Business Response

  Date: 06/24/2025

  Customer satisfaction is of utmost importance to us, and we apologize for any inconvenience the customer may have experienced.

  We showcase our confidence in the quality of our products and services through our Money Back Guarantee offer. We stand strong behind our programs and the results they yield. If the client is not satisfied we will refund 30 days from the date of purchase on the majority of our programs. Our refund terms and conditions are stated online to provide our clients transparency in our refund process and provide clarity in every transaction. Rest assured that clients will get their money back as promised and in accordance with this, no question-asked refund agreement. We also offer 24/7 customer support via email, live chat, and DM on ******** and Instagram so customers can have multiple ways to reach us any time of day.

  Upon checking the customer's account, we did not see any correspondence from them. Regardless, in response to their request we have processed a full refund in the total amount of $87.00 on 06/24/2025.

  They should expect to see the refunded transaction reflected on their credit card statement within the next 5-10 business days. However, please note that depending on their credit card company's policies, it may take until the end of the current billing cycle for the refund to appear on their paper statement.

  We sincerely wish the customer the very best on their fitness journey!

  Customer Answer

  Date: 06/24/2025

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  ***** ************

• Initial Complaint

  Date:06/18/2025

  Type:Product Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On 4/2/25 I paid for Vshred "Fat Loss Extreme"(AKA 90 day prog) for $61.63. On 4/8/25 I did a "Free metabolic assessment" quiz & met with a "metabolic Advisor", a "hook" for me to sign up for a "Metabolism Tune-Up" Prog (6 months) 2 my special circumstance (age, past attempts at weight loss, & my physical restrictions.) I paid $734.17. He said I would get refunded for the 90 day program BUT I NEVER GOT REFUNDED. That day(4/8/25) I got a "Metabolism Tune-Up -custom coaching" ************** to their App &PDF's (which I had from the "90 day program"), with a questionnaire "To get the most PERSONALIZED experience (...) so we can deliver your CUSTOM plans. Itll help us create a plan thats tailored SPECIFICALLY TO YOUR GOALS AND NEEDS". It wasnt till Friday 4/11 when I got an E-mail with my "metabolism tune-up Custom plan." which only was a "Meal plan for (my name)", which turned out to just be a generic calorie restricted meal plan that can be downloaded off the internet.There was no individualized carb cycling - which they advertise so much-. Instead of PERSONAL accountability it was just email invitations to send the "coach" my progress, and there was no indication of specific safer exercises considering my particular physical concerns. On 4/12/25 I clearly informed V-Shred that I wanted to cancel the metabolism tune-up and KEEP the 90-day program instead. Re-a refund, the "metabolic advisor" said: "it usuallytakes 3-5 business days to complete. I wish it was as simple as justsending you that money back, but it's the bureaucracyof the banking system that it has to go through unfortunately. Give it until the end of the week to see that money back. If you don't see it by then for some reason, then please let me know as I'll reach out to the tech team." Unfortunately, since then I was given a runaround. due to that, on May 1, I requested a ****** refund & on Jun 7 the "case was closed" saying I "received the item or service from the seller" & no reply from V-Shred.

  

  Business Response

  Date: 06/23/2025

  Customer satisfaction is important to us, and we apologize for any confusion or frustration the customer may have experienced.

  Upon review, our records show the customer stopped responding and never accepted any save attempt offers.

  Our programs are designed to provide personalized support and guidance, and we stand behind the quality of our coaching services. All terms and conditions are clearly presented at the time of purchase, including the non-refundable nature of our Custom Coaching programs. These plans are custom-built based on the information provided by each client and include access to a dedicated coach who can adjust and tailor the program upon ********** this case, the customer voluntarily completed their purchase through our online platform, which included full transparency on the nature of the service and its refund policy. While there is no contract to sign, the act of completing the transaction confirms acknowledgment and acceptance of those terms. If the customer was dissatisfied with their program or coaching experience, we would have gladly revised the plan or reassigned a coach to better meet their needs.

  Despite the policy, we have processed a full refund in the amount of $734.17 as of 06/20/2025 as a courtesy and in good faith.

  Refunds were returned to the original payment method, and weve provided confirmation via email.

  We wish the customer the very best on their wellness journey.

  
  

  Customer Answer

  Date: 06/25/2025

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  ****** ********

• Initial Complaint

  Date:06/18/2025

  Type:Order Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On June 16, 2025, I met via **** with a sales representative, ****, who discussed the program and how it would work. I signed up for the program but after conducting some research determined it was not the program for me. When I signed up, the sign up offered a payment plan with a third party, ******. After reviewing their terms of use online, I emailed a request to the support email address indicating I wished to cancel. My cancellation request was made within 5 hours of signing up. V Shred's Terms of Use state, "per State laws, clients reserve the right to request a refund within the 72 hours." Both PA (where I live) and NV where V Shred is incorporated) offer the 72 hour rescission period. Thus, my request was well within the 72 hours provided by law and their own terms of use. Approximately 2 hours after my cancellation request, Klarna sent me an email indicating V Shred processed my order and my monthly payment plan started. I have sent multiple emails to both V Shred and ****, a V Shred representative, requesting refund and, after being emailed by Klarna, a refund, but they will not respond to my cancellation requests. Despite sending several emails, I have received another email from ****** advising my first payment is due July 16, 2025 and an email from **** requesting I complete my onboarding. I have not paid for this as of yet, requested cancellation within the 72 hours allotted by law and their own terms of service, and just want it cancelled and the monthly payment plan with ****** cancelled/revoked.

  

  Business Response

  Date: 06/18/2025

  Our client purchased the VIP Coaching Program on June 16, 2025, and was onboarded that same day. Our onboarding process involves: refunding the customer for eligible previous purchases; sending a welcome email with steps on how to move forward; and sending a link to a questionnaire they must fill out in order to connect with their coach and receive the custom plans. This email also includes a full breakdown of our refund policy and a link to the refund policy on our website.
  
  Our records show the client reached out multiple times on the same day requesting to cancel. Due to a routing issue, their messages were not processed correctly. We sincerely apologize for the delay and confusion this caused. The issue has been resolved, a full refund has been issued, and confirmation has been provided to the client. We consider the matter closed.

  Customer Answer

  Date: 06/23/2025

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  ******** *******-*******

• Initial Complaint

  Date:06/17/2025

  Type:Sales and Advertising Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On June 13th, I met via zoom with a sales agent (*****) who discussed the program and how it would work. I told her I was interested but did not have the budget for it. Long story short, she kept lowering the price for cheaper options. I signed up through the ****** 4 payment plan because I was told ***** and *********** cards are not accepted. Within about 3 hours I decided the program was not for me and too expensive. I tried to cancel the order and it said I needed to reach out to support which I did. I heard back from ******* ******* on June 16th and she said it is non-refundable. She said the best she could do was give me back 15% of the purchase. I have since had multiple emails with support who keep telling me that they cannot give a refund for this program. The policy states "Per State laws, clients reserve the right to request a refund within 72 hours of purchase." but they continue to say they cannot refund. I put in a dispute with ****** to try to get a refund. I just want it cancelled since I haven't seen the program, and obviously did not start the program. Again, I said I wanted to cancel the same day within 3-4 hours after signing up. Thanks.

  

  Business Response

  Date: 06/20/2025

  Customer satisfaction is important to us, and we apologize for any confusion or frustration the customer may have experienced regarding their recent charges.

  Upon review, our records show the customer placed multiple orders through our online platform, which clearly outlines all product details, including terms related to subscriptions and digital program access. At the time of purchase, confirmation emails were sent and access to the program was delivered, even if the customer did not choose to download the app or engage with the content.We understand that the customer later became aware of these charges and believed they were unauthorized. However, no evidence was found of fraud or account compromise. That said, in good faith and as a one-time courtesy, we have processed a full refund of $679.

  Refunds were returned to the original payment method, and weve provided confirmation via email. We wish the customer the very best on their wellness journey.

  
  

  Customer Answer

  Date: 06/23/2025

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  I received a refund, so Im satisfied. But, my original complaint was that I was unable to obtain a refund within a few hours after purchase and the company said I couldnt get a refund even though I didnt start the service.
  
  Sincerely,
  
  **** ****

• Initial Complaint

  Date:06/12/2025

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I was scammed for almost $2200. When I realized this, I contacted them immediately. They are refusing to give me a refund. I am actually receiving the same stuff my cousin did and hers was $60/mo. Not $2136.79 for 3 months. I am so very upset. But I will not stop until I have a full refund from this company.

  

  Business Response

  Date: 06/12/2025

  Our client purchased the VIP Coaching Program on May 23, 2025, and was onboarded that same day. Our onboarding process includes: refunding eligible prior purchases; sending a welcome email with next steps and a link to a required questionnaire; and providing full details of our refund policy, including a link to it on our website.
  
  The refund policy states the program is non-refundable but includes a results guarantee if the client follows the program, submits weekly check-ins and measurements, and sees no progress.
  
  Our records show the client rescheduled their kickoff call, confirmed communication with their coordinator, and began engaging with their coach. Within two weeks, they expressed dissatisfaction with the program structure, claiming it differed from what was promised.
  
  Our records show that the client was informed multiple times of what the program included on multiple communication avenues. All aspects of the program were accurately and clearly explained during onboarding.
  
  Although the client declined the resolution options offered after engaging with our success team, we issued a full refund on June 12, 2025, as a courtesy.
  This case is considered resolved.

• Initial Complaint

  Date:06/11/2025

  Type:Order Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I started this program with v-shred on April 6th 2024 I was promised to lose 100 pounds by November. in 6 months I had lost 25 lb I had followed the program exactly how I was told I was promised personalized nutritionist and a step-by-step diet I was also promised a full refund if I was unhappy with the program or unsuccessful. when I realized that this program was not going to work for me I asked for a refund. A supervisor contacted me and told me that I did not do everything that I had to do in order to receive a refund. each week you are supposed to fill out a questionnaire which I did religiously only missing one week because I was camping and had no internet access to fill out the questionnaire. to my amazement I was told that I missed five questionnaires which I know for a fact is a lie. they deliberately took down those questionnaires so they wouldn't have to pay me making it look like I did something wrong. They completely and totally scammed me!In order to pay for the program I had to take out a loan through Bread Each month I pay $158 and I think I'll be paying that for the rest of my life because the principal never goes down I'm simply paying for the interest on the loan and not ever getting anywhere I really can't afford to pay $158 a month especially to a company that lied and deceived me and scammed me. I have all the messages and contacts between the company and myself.

  

  Business Response

  Date: 06/11/2025

  Our client purchased the VIP Coaching Program on April 5, 2024, and was onboarded that same day. Our onboarding process involves: refunding the customer for eligible previous purchases; sending a welcome email with steps on how to move forward; and sending a link to a questionnaire they must fill out in order to connect with their coach and receive the custom plans. This email also includes a full breakdown of our refund policy and a link to the refund policy on our website.
  
  Our refund policy explains this is a non-refundable program but does have a results guarantee — if the client fails to achieve any results after following the plans created by their coach, submitting weekly check-ins and measurements, and following the program, they are eligible to request a refund.
  
  Our records show that while the client did engage with the program and expressed concerns about their progress in July 2024, a thorough review of their account revealed that they did not consistently follow the instructions provided by their coach or meet the requirements outlined for the results guarantee.
  
  Specifically, weekly check-ins and full adherence to the custom nutrition and fitness plans were not consistently completed. These steps are essential for evaluating eligibility for a refund under the guarantee.
  
  This was clearly communicated during a scheduled call on July 12 2024, where the Success Team offered multiple options to support the client moving forward. Rather than accept those solutions, the client later claimed that program data was missing and suggested this was done intentionally. We investigated and confirmed that no records were removed or altered, and all information submitted by the client was properly reviewed.
  
  Although the client did not meet the qualifications for the results guarantee, we still extended a significant financial accommodation as a gesture of goodwill. We stand by the fairness and transparency of our process and consider this matter resolved. We wish the client all the best in their continued health journey.

  Customer Answer

  Date: 06/26/2025

  This has not been resolved the company never reached out to me they have done nothing to resolve this issue

  Customer Answer

  Date: 06/26/2025

  Well they are clearly lying I followed the program exclusively every step of the way I have never ever followed a diet more rigidly than this one and I exercise regularly even though it was very difficult I still did it I turned in all of my measurements weight and responded to each questionnaire all except for one when it comes down to it they do not want to give me my money back they offered me nothing as " good faith " that's complete and total hogwash.

  

  Business Response

  Date: 06/30/2025

  We appreciate the opportunity to respond to the clients follow-up. We want to assure the client that their concerns have been taken seriously. We understand their frustration and respect the effort theyve described putting into the program.
  
  That said, after a thorough review of their participation including check-ins, measurements, and communication with their coach we found that the criteria for our Results Guarantee were not fully met.
  
  These requirements are clearly outlined in the onboarding materials and program policy. Our team communicated these findings in a scheduled call and offered support and clarification.
  
  While we maintain that weve followed our policies appropriately and acted in good faith throughout, a goodwill gesture in recognition of the clients commitment was extended. Though the client did not accept this resolution, it was a sincere effort to go above and beyond what our policy requires.
  
  We believe weve acted fairly and transparently and consider the matter resolved. We wish the client continued success in their health and wellness journey.