Complaints

This profile includes complaints for V Shred, LLC's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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  V Shred, LLC

  Las Vegas, NV 89103-5239

  
• 

  V Shred LLC

  10750 Denton Dr Dallas, TX 75220-1516

• 

  Sculptnation

  10750 Denton Drive Dallas, TX 75220

• 

  Sculptnation

  10750 Denton Dr Dallas, TX 75220-1516

• 

  V Shred LLC

  10750 Denton Drive Dallas, TX 75220

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:08/21/2025

  Type:Billing Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On July 20, 2025, I enrolled in the VShred 90-day program after seeing an advertisement on Instagram. Within a week, I had a metabolic consultation with ****** ***** to discuss my age and specific health needs. During the consultation, I was presented with a plan that would cost over $6,000 for a year. I expressed that this amount exceeded my budget, and the specialist then negotiated the price down to over $600 . I mentioned that I would think it over and get back to him.The next day, I sent an email stating that I did not wish to pursue the personalized program and would continue with the original 90-day program, which included a meal plan, workout plan, and a complimentary bottle of supplements. Before completing the 90 days, I received an email notifying me that my order of additional supplements was being shipped and that my account would be charged $47.I reached out to inform them that I had not ordered any additional supplements and requested that neither the shipment nor the charge take place. Despite this, my account was charged on August 19, 2025. Due to these issues, I decided to cancel my account with ********************** and discontinue any further engagement with the company.

  

  Business Response

  Date: 09/08/2025

  Customer satisfaction is of utmost importance to us, and we apologize for any inconvenience the customer may have experienced.

  We showcase our confidence in the quality of our products and services through our Money Back Guarantee offer. We stand strong behind our programs and the results they yield. If the client is not satisfied we will refund 30 days from the date of purchase on the majority of our programs. Our refund terms and conditions are stated online to provide our clients transparency in our refund process and provide clarity in every transaction. Rest assured that clients will get their money back as promised and in accordance with this, no question-asked refund agreement. We also offer 24/7 customer support via email, live chat, and DM on ******** and Instagram so customers can have multiple ways to reach us any time of day.

  In response to their request, we processed a full refund of the following:

  Date: 7/23/25
  Transaction ID #: 3MH86340NX199592B
  Amount Refunded: $679.00Date: 9/2/25
  Order #: 44568139
  Amount Refunded: $47.00

  They should expect to see the refunded transaction reflected on their credit card statement within the next 5-10 business days. However, please note that depending on their credit card company's policies, it may take until the end of the current billing cycle for the refund to appear on their paper statement.We sincerely wish the customer the very best on their fitness journey!

  Customer Answer

  Date: 09/08/2025

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  ***** ******

• Initial Complaint

  Date:08/19/2025

  Type:Customer Service Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I have been unable to cancel my subscription with vShred via their website portal, and I am unable to receive a response from their email address for support. Please assist.

  Customer Answer

  Date: 08/19/2025

  They just responded to process the cancellation, so the issue appears to be resolved.

• Initial Complaint

  Date:08/15/2025

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I ordered the 3 bottles of Burn Evolved 2.0 for $76.32 were delivered 6/22 & the 3 Burn Evolved 2.0 with free Fat Loss Extreme for $ ****** was delivered 7/12. However, the website stated they have a lifetime guaranteed returns if we arent satisfied . The product doesnt work as advertised, so I emailed them back to get a return started only to hear that they only accept returns for 2 bottles a year ! This is bad consumer practice and false advertising.

  Customer Answer

  Date: 08/18/2025

  The business reached out to me to issue a full refund as I had requested and Im mailing the unopened bottles of the product back to them first thing. If indeed the credit appears on my card in a few days then this will be resolved satisfactory. Thank you. 
  

  

  Business Response

  Date: 09/02/2025

  Customer satisfaction is of utmost importance to us, and we apologize for any inconvenience the customer may have experienced. We want to assure them of our commitment to transparency and data security.
  
  Safeguarding their personal information is paramount to us. We do work with a number of partners and affiliates to offer synergized services and products from time to time. Their information is used for order fulfillment, customer support, promotion, and communication purposes, and is protected by robust security measures.

  In response to their request, we personally notated their account and removed their phone number to ensure they will no longer receive any calls from us. This has been fully addressed and applied to their account.

  We also offer 24/7 customer support via email, live chat, and DM on ******** and Instagram so customers can have multiple ways to reach us any time of day.

   We sincerely wish the customer the very best on their fitness journey!

  Customer Answer

  Date: 09/02/2025

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  ******** ****-********

• Initial Complaint

  Date:08/11/2025

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  ***** with a company representative with aggressive sales pitch. Agreed on coaching. However, I wrote them within 12 hours (email is only form of customer service). I was finally answered that they would refund since I canceled within 72 hours of the order. Second ****** was added to email thread and told me no refund. After much back and forth, was told they could refund ******. I told them I never filled out anything to make a customized plan for me, which seems to be their sticking point on cost. I have reiterated many times with them the touting in website, informational videos about their 100% satisfaction guarantee. I am getting nowhere other than a partial refund for something I M not using and do not want.

  

  Business Response

  Date: 08/12/2025

  Customer satisfaction is of utmost importance to us, and we sincerely apologize for any inconvenience the customer may have experienced.

  We showcase our confidence in the quality of our products and services through our Money Back Guarantee. We stand proudly behind our programs and the results they deliver. If a customer is not satisfied, we offer a refund within 30 days of purchase on most programs. Our refund terms are clearly outlined on our website to ensure transparency and clarity in every transaction. In addition, we provide 24/7 customer support via email, live chat, and social media direct message, so customers have multiple ways to reach us anytime.

  In response to the customers request, a full refund was issued totaling $679. The customer should expect to see the refunded amounts reflected in their ****** account or linked payment method within 510 business days. In some cases, it may take until the end of the billing cycle for the refund to appear on a paper statement, depending on the providers processing time.

  A confirmation email outlining the refund details was also sent to the customer for their records. We trust this resolves the matter, and we wish the customer all the best on their continued health and wellness journey.

  
  

• Initial Complaint

  Date:07/25/2025

  Type:Delivery Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  recieved no product. need refund of *****

  

  Business Response

  Date: 07/29/2025

  Customer satisfaction is of utmost importance to us, and we apologize for any inconvenience the customer may have experienced.

  We showcase our confidence in the quality of our products and services through our Money Back Guarantee offer. We stand strong behind our programs and the results they yield. If the client is not satisfied we will refund 30 days from the date of purchase on the majority of our programs. Our refund terms and conditions are stated online to provide our clients transparency in our refund process and provide clarity in every transaction. Rest assured that clients will get their money back as promised and in accordance with this, no question-asked refund agreement. We also offer 24/7 customer support via email, live chat, and DM on ******** and Instagram so customers can have multiple ways to reach us any time of day.

  In response to their request, we processed a full refund in the total amount of $57.00 on 07/29/2025.They should expect to see the refunded transaction reflected on their credit card statement within the next 5-10 business days. However, please note that depending on their credit card company's policies, it may take until the end of the current billing cycle for the refund to appear on their paper statement.

  We sincerely wish the customer the very best on their fitness journey!

• Initial Complaint

  Date:07/21/2025

  Type:Order Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Unclear and undisclosed details about their coaching program. I was told if I wasn't happy there is a money back guarantee. I wasn't told I could not change my mind. I haven't used any of their resources yet and have not made payment yet. I simply want to dissolve this coaching order and the company is not allowing me to do that.

  

  Business Response

  Date: 07/21/2025

  Our client purchased the VIP Coaching Program on July 11, 2025, and was onboarded that same day. Our onboarding process involves: refunding the customer for eligible previous purchases; sending a welcome email with steps on how to move forward; and sending a link to a questionnaire they must fill out in order to connect with their coach and receive the custom plans. This email also includes a full breakdown of our refund policy and a link to the refund policy on our website.
  
  Our refund policy explains this is a non-refundable program but does have a results guarantee if the client fails to achieve any results after following the plans created by their coach, submitting weekly check-ins and measurements, and following the program, they are eligible to request a refund.
  
  Our records show the client contacted us outside the 72-hour cancellation window and the client did not qualify under our standard refund terms. In a show of good faith, our Resolution Team has authorized a one-time exception and approved a refund in this case.
  
  We hope this resolution helps alleviate the clients current concerns and we wish them the best moving forward.

  Customer Answer

  Date: 07/23/2025

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  ******** ******

• Initial Complaint

  Date:07/18/2025

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Back in March, I tried to make use of this company's offers, but needed assistance as I could not receive the shipped products. At the end of April, I attempted to contact their customer assistance email posted on their website. I never received a reply. After weeks of the company not responding to the emails sent to their ****** contact email from their own website, I tried to get assistance via ******. After claiming they had reached out to me (I never received an email), and I provided them with my emails that had been ignored, I was then told that they could not process my refunds due to the open ****** case. They would absolutely reach out once that was closed. They said they would need the shipment returned - I never received it! I cannot return what I have not received!Well, the ****** case was closed. And, as I feared, no contact from this company. No refund, no shipment assistance. No email was sent as they promised, either.I fear I have fallen victim to a scam, given how poorly this has been handled, and I am now forced to scour the internet and leave poor reviews due to the pure helplessness of my purchases not being refunded as promised previously.

  

  Business Response

  Date: 08/01/2025

  Customer satisfaction is of utmost importance to us, and we sincerely apologize for any inconvenience the customer may have experienced.

  We showcase our confidence in the quality of our products and services through our Money Back Guarantee. We stand proudly behind our programs and the results they deliver. If a customer is not satisfied, we offer a refund within 30 days of purchase on most programs. Our refund terms are clearly outlined on our website to ensure transparency and clarity in every transaction. In addition, we provide 24/7 customer support via email, live chat, and social media direct message, so customers have multiple ways to reach us anytime.

  In response to the customers request, a full refund was issued totaling $456.84 USD. The refund was processed in three parts on July 22, 2025, and returned to the customers originalPayPal funding source:
  
  $215.18  Order ID: ********
  $96.00  Order ID: ********
  $145.66  Order ID: ********

  
  The customer should expect to see the refunded amounts reflected in her ****** account or linked payment method within 510 business days. In some cases, it may take until the end of the billing cycle for the refund to appear on a paper statement, depending on the providers processing time.

  A confirmation email outlining the refund details was also sent to the customer for her records.

  
  We trust this resolves the matter, and we wish the customer all the best on her continued health and wellness journey.

  Customer Answer

  Date: 08/04/2025

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me. It is a shame I needed to go through two third party supports to resolve this. 
  
  Sincerely,
  
  ****** *******

• Initial Complaint

  Date:07/09/2025

  Type:Sales and Advertising Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On 6/5/2025 I received a phone call from a V SHRED LLC *** to upgrade my initial purchase on 5/30/2025 of $60.99 to a V SHRED VIP membership @ $6,416.79. This VIP membership was supposed to give me access to a program tailored around my specific body type by way of exercises and diet. This was a lengthy conversation at which point it was NOT explained to me that I could not get my money back if I was unhappy with their service. The *** stayed on the line until I paid for the service. 6/6/25 a coach was assigned to me and our first virtual meeting was scheduled for 6/10/2025. From 6/5 to 6/10 I tried to access the program per the link on the welcome letter, and typing the site in my search bar directly. I tried to log on several times during these 5 days with little success. The frustration mounted each day. I had hoped my access would be resolved during my meeting with my coach. On 6/10/2025, at the agreed upon time, I clicked on the link to join my first meeting with my coach. I could see myself on the screen, but no one else joined. I stayed on the line for at least 20 minutes, and no one ever joined. I let my coach know I was there, but he wasnt. His response was You were supposed to click the new link I sent you. It sounds like you were in the old room. So, I set up another meeting on a subsequent day, but the exact same issue ***eated itself. Unable to access the coach or the website now Im frustrated and angry. I have filled out VShred's refund form and was offered a refund of $1,000 and a chance to "restart" the program. Restart what? I neither have the time nor patience to deal with a website that I cannot access. The program isn't worth anything to me if I can't access or communicate to the coach's. Waiting a week or two for responses simply isn't what I consider to be the level of service for a $6,000 program. I am seeking a full refund as I was unable to access any of the services I signed up for. See attachments for the full story

  

  Business Response

  Date: 07/09/2025

  Our client purchased the VIP Coaching Program on June 5, 2025, and was onboarded that same day. Our onboarding process involves: refunding the customer for eligible previous purchases; sending a welcome email with steps on how to move forward; and sending a link to a questionnaire they must fill out in order to connect with their coach and receive the custom plans. This email also includes a full breakdown of our refund policy and a link to the refund policy on our website.
  
  Our refund policy explains this is a non-refundable program but does have a results guarantee if the client fails to achieve any results after following the plans created by their coach, submitting weekly check-ins and measurements, and following the program, they are eligible to request a refund.
  
  Our records show the client was sent their onboarding materials and instructions on June 5. The client requested to reschedule their kickoff meeting after encountering issues accessing their coachs link. A second attempt was made but was also missed due to entering the incorrect meeting room again, despite receiving updated access instructions. The client then expressed dissatisfaction with the level of support and accessibility during the early stage of the program.
  
  Although the client had not engaged with the coach or completed the necessary steps to begin the program or qualify for the results guarantee, we made an exception to our policy and extended a courtesy partial refund along with an offer to restart the program with full support.
  
  We believe this resolution was fair and in good faith, and we remain available should the client wish to proceed with the services already available to them.

  Customer Answer

  Date: 07/15/2025

   
  Complaint: 23573016
  
  I am rejecting this response and proposing a fair resolution. Please my letter attached.

  
  Sincerely,
  
  ****** ******

  

  Business Response

  Date: 07/16/2025

  We appreciate the clients continued feedback and the time theyve taken to share their experience. We acknowledge the frustration they felt during the onboarding process and regret that their early interactions with the program did not meet their expectations.
  
  Clients are provided with access to onboarding materials, coaching instructions, and full transparency regarding our refund and results guarantee policies. These were sent to the client the same day they enrolled.
  
  While we recognize the client experienced technical and scheduling issues, our team made multiple efforts to assist including rescheduling missed sessions, sending updated access links, and offering support through various channels.
  
  Although the program is non-refundable due to the customized nature of the service, our resolution team made an exception and extended a goodwill resolution to the client. This offer included options intended to restart the program on the right foot and account for the clients initial difficulties.
  
  To date, we have not received a response from the client regarding this offer through the appropriate resolution channels. We remain open to revisiting that resolution should the client choose to re-engage directly with our support team.
  
  We continue to stand by the fairness of the actions taken, which went beyond what is required by policy, and we consider this matter resolved unless we hear otherwise from the client through the proper support channels. We wish them the best in their wellness journey.

  Customer Answer

  Date: 07/17/2025

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  ****** ******

• Initial Complaint

  Date:06/30/2025

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I purchased the six month plan, which is literally half of the amount which I am fully charged from a company called Klarna. I sent the request for a cancellation within the allotted 72 hours.. I have copies of emails indicating that I wished to cancel. As of yet, I have not received a single correspondence. The first payment will be due in the month of July and I have yet to receive any response.

  

  Business Response

  Date: 06/30/2025

  Thank you for the opportunity to address this matter.
  The client enrolled in the VIP Coaching Program and reached out shortly after to request a cancellation. A team member responded with available options for the client to stay on the program. After further discussion, a full refund was processed, and confirmation was sent to the client.
  We appreciate the clients communication and are glad we could resolve the matter. Our team remains available should any further assistance be needed.

• Initial Complaint

  Date:06/23/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  6/10/25 I purchased a program from V Shed afterI watched a video that i spent a considerable amount of wasted time watching which V Shred made certain claims as to what they could do regarding diet and exercise. Theclaims include eating fats one day and carbs the next and a minutes three times a week. They suggested we take notes so I did do that. Then I clicked to purchase the program and a link came up which I clicked on and it charged me a ten dollar lesser price than what had been stated. I immediately told them after getting the promised apps and they ignored it. I was at the time concerned I wouldn't get all the promised apps. After reviewing the apps I received they were all there but nothing like the video represented. I contacted them and advised them this was not what was presented and that my circumstances did not permit me to spend the time as was in the program they actually provided me. . I also asked a couple of additional times about the price difference and my questions were ignored. I became suspicious as to what the difference was because I clicked on purchase and what then came up. They still have not responded to the cost difference question.. They did offer a customary plan to meet what was in the video. They said I would have to pay for it. I advised I would not pay for what I was originally led to believe I was purchasing. They daily try to upsell things including the program I already paid for. After I paid they brought up supplements. I didnt order but the website if filled with them. This is obviously a scam or at least a form of one. The video I watched was on ******* and said I believe Official VShred Site and then goes to the questionnaire with personal quesions after which a long drawn out presentation ensues with the information as I described here. It seems there is very little I can attach so I will at least include the notes I took while viewing the video.

  

  Business Response

  Date: 06/23/2025

  Customer satisfaction is of utmost importance to us, and we apologize for any inconvenience the customer may have experienced.

  We showcase our confidence in the quality of our products and services through our Money Back Guarantee offer. We stand strong behind our programs and the results they yield. If the client is not satisfied we will refund 30 days from the date of purchase on the majority of our programs. Our refund terms and conditions are stated online to provide our clients transparency in our refund process and provide clarity in every transaction. Rest assured that clients will get their money back as promised and in accordance with this, no question-asked refund agreement. We also offer 24/7 customer support via email, live chat, and DM on ******** and Instagram so customers can have multiple ways to reach us any time of day.

  In response to their request, we processed a full refund in the total amount of $61.70 on 06/23/2025.

  They should expect to see the refunded transaction reflected on their credit card statement within the next 5-10 business days. However, please note that depending on their credit card company's policies, it may take until the end of the current billing cycle for the refund to appear on their paper statement.

  We sincerely wish the customer the very best on their fitness journey!