Complaints

This profile includes complaints for V Shred, LLC's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

close

Find a Location

V Shred, LLC has 7 locations, listed below.

*This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

BBB accredited

Near

Country

USUnited States

Please enter a valid location.

Filter

• 

  V Shred, LLC

  Las Vegas, NV 89103-5239

  
• 

  Sculptnation

  10750 Denton Dr Dallas, TX 75220-1516

• 

  Sculptnation

  10750 Denton Drive Dallas, TX 75220

• 

  Sculpt Nation

  710 Century Parkway c/o Sculpt Nation Allen, TX 75013

• 

  V Shred LLC

  10750 Denton Dr Dallas, TX 75220-1516

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:10/21/2025

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Oct 6 . I signed up for a program for around 79 dollars it was supposed to be all inclusive with a meal plan. I was charged 124 dollars. Days later I get an email from "my coach" said it would cost more for the meal plan. I canceled with him immediately. I also canceled via their website never using any if their products. I was informed at that time I would hear from customer support in 24 hours. It's been over a week with response ir the refund. I've contacted that supposed coach and have heard nothing.

  

  Business Response

  Date: 10/22/2025

  Customer satisfaction is of utmost importance to us, and we apologize for any inconvenience the customer may have experienced.

  We showcase our confidence in the quality of our products and services through our Money Back Guarantee offer. We stand strong behind our programs and the results they yield. If the client is not satisfied we will refund 30 days from the date of purchase on the majority of our programs. Our refund terms and conditions are stated online to provide our clients transparency in our refund process and provide clarity in every transaction. Rest assured that clients will get their money back as promised and in accordance with this, no question-asked refund agreement. We also offer 24/7 customer support via email, live chat, and DM on ******** and Instagram so customers can have multiple ways to reach us any time of day.

  In response to their request, we processed a full refund of the following:

  Date: 10/22/25
  Order #: CF1949
  Amount Refunded: $124

  They should expect to see the refunded transaction reflected on their credit card statement within the next 5-10 business days. However, please note that depending on their credit card company's policies, it may take until the end of the current billing cycle for the refund to appear on their paper statement.

  We sincerely wish the customer the very best on their fitness journey!

• Initial Complaint

  Date:10/20/2025

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  09/22/2025 I provided my credit card to pay for the VIP program, If paid month by month the Total was $4,987.12 for fitness and nutritional coaching. My first meeting with the VIP coach was supposed to be 09/24/2025, he never logged in and sent me a non professional follow up email. I immediately emailed to request the cancellation of the entire program. They only returned $124 for the normal program, but now they are ignoring and blocked my emails and I don't want to be charged for the VIP because I canceled withing the timeframe that I was supposed to. I never had any VIP service, my initial meeting was not completed, the representative did not logged in. Make sure that my Credit Report is not affected. I have the emails to prove it, but this page is giving me an error when trying to upload them. Please help.

  

  Business Response

  Date: 10/22/2025

  We appreciate the opportunity to address this matter.
  
  Our records confirm that the client purchased the VIP Coaching Program on 9/22/25 and reached out shortly thereafter to request a cancellation. Our team has reviewed the case, and a refund will be issued in accordance with our policy.
  
  A confirmation will be sent out via email to the client. We appreciate the client's patience and wish them the best moving forward.
  
  
  
  

  Customer Answer

  Date: 10/22/2025

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

  Thank you! I appreciate your intervention in this matter, because without your support I don't think I would had received a full refund or a refund at all.
  
  Sincerely,
  
  ******* ******

• Initial Complaint

  Date:10/17/2025

  Type:Sales and Advertising Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I feel as though the V-Shred representative misinformed me in regards to their payments. We had a discussion to what I felt I could afford as a monthly payment and I was under the impression that I could stop services at any time. Once the agreed upon monthly payment was established, I was directed to a website where the representative quickly told me what to click on as I shared my phone screen with her. I was under the impression that I was being directed to V-Shred's payment platform where I was making a payment to them. I had never heard a sezzle or bread payments or whatever this lending company is. I had no idea I was financing anything. Now I am responsible for a $3,000+ loan that I was not expecting. This has hurt my credit and made it difficult to co-sign a student loan for my son. I am asking for a refund for the unused portion of the plan. I feel like the tactics the company used was unfair as they make you go through the process so quickly without recognizing what is actually taking place. I would have never agreed to pay for this plan for the next 3+ years especially when I let the representative know that I couldn't afford the plan because I was putting my son through college and getting married next year. Any help in this matter would be appreciated.

  

  Business Response

  Date: 10/20/2025

  Our records show that the client did not reach out to request cancellation or a refund until several months after the purchase. As outlined in our policy, this program is non-refundable due to the customized nature of our services but does allow for a 72-hour cancellation window from the time of purchase. After this period, all sales are final.
  
  Each time our team followed up, there were long gaps in communication before receiving a response, which delayed the process significantly. In each interaction, our agents promptly provided the refund request form and asked for details to validate the clients claim. A partial refund was later offered as a goodwill gesture.
  
  Although the client has since stated they attempted to cancel within 24 hours, they have not provided the requested documentation to support that claim and have not replied to our teams most recent outreach requesting this information.
  
  We remain more than happy to honor a full refund if the client can provide evidence that a cancellation request was submitted within the 72-hour window. However, in the absence of a response or supporting documentation, this case is considered closed. Should the client later provide proof of a timely cancellation, we will gladly reopen the case to review and resolve it accordingly. 

• Initial Complaint

  Date:10/16/2025

  Type:Order Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I had signed onto to the company for weight loss and have been trying to cancel and get my money back. This company has been giving me the run around. I asked for a refund in the time allotted and they just keep putting me off. I had emailed them several times. Had a bad connection to start and never had another session. I just said just refund me. I continue to pay and incur interest for nothing.

  

  Business Response

  Date: 10/16/2025

  Our client purchased the VIP Coaching Program on April 15 and was onboarded that same day. Our onboarding process involves: refunding the customer for eligible previous purchases; sending a welcome email with steps on how to move forward; and sending a link to a questionnaire they must fill out in order to connect with their coach and receive the custom plans. This email also includes a full breakdown of our refund policy and a link to the refund policy on our website.
  
  Our refund policy explains this is a non-refundable program but does include a results guarantee if the client fails to achieve any results after following the plans created by their coach, submitting weekly check-ins and measurements, and remaining fully compliant with the program for 90 days, they are eligible to request a refund.
  
  Our records show the client was onboarded and received their personalized plans, but did not participate in the program as required. Multiple attempts were made by our team to re-engage the client and assist with logging in and reconnecting with their coach. The client did not complete their coaching sessions, submit weekly check-ins, or provide the required progress information for the results guarantee.
  
  Despite this, our team offered to extend the clients access to the program by two additional months at no cost to provide additional support and ensure success, but the client stopped responding to outreach.
  
  We are more than happy to honor the offers provided to the client, and encourage the client to respond to our multiple reach out attempts.
  

  Customer Answer

  Date: 10/28/2025

   
  Complaint: 24020988
  
  I am rejecting this response because: I did not have good internet or cell service. This was clear on the first call. Also, before I knew what was happening I was pushed into a loan. They wanted pictures which I do not do and I followed the plan but had no success. I never ordered the pills. I immediately asked for a refund months ago and per their agreement if the program didnt work I would be refunded. I have been given the run around with no refund and excuses. 
  
  Sincerely,
  
  ****** ******

  

  Business Response

  Date: 10/30/2025

  We appreciate the opportunity to respond to this matter.
  
  Our records show the client received their personalized plans but did not complete any assessments or respond to their coach after onboarding. Multiple attempts were made by our team to assist the client with logging in and re-engaging with their coach, but the client did not participate or provide the required check-ins or progress updates necessary to qualify for the results guarantee.
  
  Despite this, our team offered to extend the clients access to the program by two additional months at no cost in good faith to provide further opportunity for success. The client has not responded to any of our follow-up outreach attempts. Given that the client has not met the requirements of the results guarantee, has not engaged with their coach, and has not responded to our ongoing communication efforts, this matter is considered closed unless the client re-engages directly with our team to move forward with resolution.

• Initial Complaint

  Date:10/14/2025

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I am trying to return the product! It did not work! It is 100% guaranteed! I bought 8 Burn products! They refuse to send me a return form!

  

  Business Response

  Date: 10/20/2025

  Customer satisfaction is of utmost importance to us, and we sincerely apologize for any inconvenience the customer may have experienced.

  We stand behind the quality of our products and proudly offer a 100% Money Back Guarantee on most orders to ensure a risk-free experience for our customers. Our refund terms and conditions are clearly stated on our website to maintain transparency and clarity throughout the purchasing ********** this case, our team promptly responded to the customers inquiry and provided a prepaid return label via email on October 7th, 2025, under the subject line Re: returning 8 unopened bottles. The email included a QR code that allows the customer to complete the return without printing anything simply by presenting the code at any **** location.

  We have also reached out again to confirm that the customer received the label and to assist with any remaining questions.We truly value every customer and are committed to making their experience as seamless as possible. Should the customer need any additional support, our dedicated team is available 24/7 via email, live chat, and direct message on ******** and Instagram.

  We wish Ms. ***** the very best on her continued fitness journey!

  
  

• Initial Complaint

  Date:10/14/2025

  Type:Sales and Advertising Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I was excited to sign up and try the program. The main reason was to see healthy recipes and work out at home with this program. I paid my $179, still have not used because:They said you must do the 1 free coach session to get started. The coach seemed nice. And then he was pressuring me to sign up for coaching. I asked how much it would cost and he said He needed all my personal information to see if I qualify for payments. I said I don't want to sign up for anything or any loans. He assured me it was an application, to see how much it would be for 3 months. He said it would not be a loan or ding my credit and I had 72 hours to cancel. It cost was more than I make in a month. Then I got email with loan approval and no documentation. I knew I was scammed. He had told me all I have to is call and cancel with him within 72 hours and it wouldn't be sent through. I spoke to him at 10 pm and called next morning at 8 am to cancel. He never answered the phone for days. I emailed every email, sizzle, bread and have called every phone number - They all said vshread has to cancel and they can't. Every time I tried to cancel they wouldn't. I got inundated with emails from all these people and companies with *******. I sent cancelation pleas to all of them and still don't trust this loan has been canceled or money refunded. I feel vshread is a scam. And then they try to guilt me by saying I signed up why don't I start and the program don't I want to loose weight? I am sick about this. Bread and sizzle won't cancel, I paid $179 for program and now I am in a loan of $1479. I need all of this canceled. Even if i could do what I originally signed up for; I don't want to do it with any of the people associated with this company and ****. I just want my money back and the loan canceled. I don't want to be held liable for this loan I didn't want.

  

  Business Response

  Date: 10/14/2025

  We appreciate the opportunity to address this matter and thank the client for sharing their feedback.
  
  After reviewing the account, we can confirm that a refund has already been processed in accordance with our policy. Our team has also confirmed that no further charges will occur related to the VIP Coaching Program.
  
  We are glad to have reached a resolution and wish the client the best moving forward.

• Initial Complaint

  Date:10/10/2025

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  These give me severe diarrhea. I dropped down to 1 of each daily and I feel like Im prepping for a colonoscopy. Can I return these for a refund?

  

  Business Response

  Date: 10/20/2025

  Customer satisfaction is of utmost importance to us, and we sincerely apologize for any discomfort or inconvenience the customer may have experienced.

  We take all feedback regarding our products very seriously and understand that individual reactions can vary. We are pleased to see that the customer has already been in contact with our Support Team, who promptly provided a prepaid return label via email to assist with returning the items.

  Once the return has been received at our facility, the customers refund will be processed within 57 business days. An email confirmation will be sent to the address we have on file once the refund has been completed.

  We appreciate the opportunity to make this right and wish Ms. **** the very best on her continued health and wellness journey.

  
  

• Initial Complaint

  Date:10/01/2025

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Business is refusing to let me return 11 bottles of vshred supplement after having negative side effects. When I went to return the supplements I was blindsided by the most ridiculous rules. Per their associate, their policy states that only 2 bottles can be returned per year. I should be able to return every one as they say there is 100% money back guarantee. I just want my money back.

  

  Business Response

  Date: 10/13/2025

  Customer satisfaction is of utmost importance to us, and we apologize for any inconvenience the customer may have experienced.

  We showcase our confidence in the quality of our products and services through our Money Back Guarantee offer. We stand strong behind our programs and the results they yield. If the client is not satisfied we will refund 30 days from the date of purchase on the majority of our programs. Our refund terms and conditions are stated online to provide our clients transparency in our refund process and provide clarity in every transaction. Rest assured that clients will get their money back as promised and in accordance with this, no question-asked refund agreement. We also offer 24/7 customer support via email, live chat, and DM on ******** and Instagram so customers can have multiple ways to reach us any time of day.

  In response to their request, we processed a full refund of the following:

  Date: 10/02/25
  Order #: 02b0c047-ac66-41e7-8a80-d8ab554a88e6
  Amount Refunded: $339

  They should expect to see the refunded transaction reflected on their credit card statement within the next 5-10 business days. However, please note that depending on their credit card company's policies, it may take until the end of the current billing cycle for the refund to appear on their paper statement.

  We sincerely wish the customer the very best on their fitness journey!

• Initial Complaint

  Date:10/01/2025

  Type:Sales and Advertising Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On 4/25/2025 I had a "****** meet" call with ***** for an assessment and ***** said I would need the VIP Program. All of my personal information was taken before I was told that the cost would be over $4,000. I was shocked but embarassed so I didn't object. ***** gave me his personal phone number so the next day, I called to cancel but had to leave a VM which was never returned. I was never told that this would be a loan from "Bread" (whatever that is), so now I have Bread hounding me to make payment which I cannot afford. My credit rating has dropped 400 points because of this. I am 71 yrs old and live on Social Security. After my call with *****, I was required to complete a manditory onboarding questionnaire, which I never completed so I thought I was cancelled. I never used any product or spoke to anyone after my call with *****. I have left countless VMs and texts but never got a call back or VM from anyone at VShred. After months of trying to get my account and loan cancelled, I was finally contacted about a refund. I didn't understand. Why refund? I never paid any money. I just wanted everything cancelled. Now they offered me a $1,000 refund out of $4,000 because I didn't cancel within *********************************** used. I cancelled in less than 24 hrs. Please help!

  

  Business Response

  Date: 10/02/2025

  We appreciate the opportunity to respond to this matter.
  
  Our records confirm the client enrolled in the VIP Coaching Program on April 24, 2025, and was presented with the terms and conditions of enrollment during checkout. The client also received access to the onboarding process following enrollment. In July our team received a refund request which was addressed by an agent with our refund request form, however a response was not received. That happened once again in September and finally after a third reach out from the client the refund request form was filled out. An agent reached out offering a partial refund and we have not heard back from the client.
  
  We regret that the client feels dissatisfied with the enrollment process and refund offered, we will once again review this case and will be reaching out through email to attempt a resolution.

  Customer Answer

  Date: 10/16/2025

  I received a partial refund offer which was unsatisfactory. I never completed the onboarding of this program and never used any of the program. I will be proceeding with legal charges unless I get a full refund.

  

  Business Response

  Date: 10/17/2025

  Our records show that the client did not reach out to request cancellation or a refund until several months after the purchase. As outlined in our policy, this program is non-refundable due to the customized nature of our services but does allow for a 72-hour cancellation window from the time of purchase. After this period, all sales are final.Each time our team followed up, there were long gaps in communication before receiving a response, which delayed the process significantly. In each interaction, our agents promptly provided the refund request form and asked for details to validate the clients claim. A partial refund was later offered as a goodwill gesture
  
  .Although the client has since stated they attempted to cancel within 24 hours, they have not provided the requested documentation to support that claim and have not replied to our teams most recent outreach requesting this information.
  
  We remain more than happy to honor a full refund if the client can provide evidence that a cancellation request was submitted within the 72-hour window. However, in the absence of a response or supporting documentation, this case is considered closed. Should the client later provide proof of a timely cancellation, we will gladly reopen the case to review and resolve it accordingly.

• Initial Complaint

  Date:09/22/2025

  Type:Order Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I order VSHRED a work out plan to shred weight on line. It also included excercises and diet help. I was specific that Icould not start till JUne 9th 2025 I had one conversation regarding eating preferences. Then I fell and was injured. I am having difficulty with my knee and am unable to work out. I emailed to cancel the program numerous times and finally got through to the complaint department. The stated that they were refunding to the BREAD who I was to pay the monthly subscription. Now I have Bread coming after me for money and for late payment I have never used the VSHRED plan. The advertisement when I originally signed up said that I could refund that does not seem to be the case.I get three to four times a day calls to collect a debit. I have no answers from VSHRED and they have now taken down their phone number to call.

  

  Business Response

  Date: 09/23/2025

  We appreciate the opportunity to respond and provide clarification.
  
  Our records confirm that the client enrolled in the VIP Coaching Program and later requested a cancellation. A partial refund was issued in accordance with program policies and the services that had already been rendered. An email has been sent to the client confirming this refund.
  
  We understand the clients concerns and remain available to assist further should additional clarification be needed.