Complaints

This profile includes complaints for V Shred, LLC's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

close

Find a Location

V Shred, LLC has 7 locations, listed below.

*This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

BBB accredited

Near

Country

USUnited States

Please enter a valid location.

Filter

• 

  V Shred, LLC

  Las Vegas, NV 89103-5239

  
• 

  Sculpt Nation

  710 Century Parkway c/o Sculpt Nation Allen, TX 75013

• 

  Sculptnation

  10750 Denton Dr Dallas, TX 75220-1516

• 

  Sculptnation

  10750 Denton Drive Dallas, TX 75220

• 

  V Shred LLC

  10750 Denton Dr Dallas, TX 75220-1516

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:09/18/2025

  Type:Billing Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I've been having a terrible issue with VShred on cancelling their program.I had enrolled with them and get financed by *****. It was approved however, I tried several times reaching out to them via email that I want to cancel before it even started but was told I have to try it at least a month. I briefly described to them that I just want to cancel and maybe do it some other time but still no success.I have paid the 1st month billed by Bread and I feel harrassed with their numerous phone calls. I told them about the situation I am in with V Shred and was told that V Shred need to tell them to stop billing the account. Evidently, ********************** have not told tnem so and and now they turned in my account to collection.I actually don't know who could help me. I have worked so hard to take care of my credit score and I know this will ruin it. Please help!

  

  Business Response

  Date: 09/23/2025

  We appreciate the opportunity to respond to this concern.
  
  Our records confirm that the client enrolled in the VIP Coaching Program and later requested to cancel. A refund request form was provided and completed, and our team followed up directly through the programs platform to work toward a resolution. Unfortunately, we did not receive a response, which prevented the process from being completed.
  
  We remain willing to work directly with the client to finalize a fair resolution and encourage continued communication with our team so we can assist further.

  Customer Answer

  Date: 09/24/2025

  Thank you so much for having my concern get to their attention. I am more than glad that they are willing to work with me directly however I am not sure why I have to do the completion of cancellation in their platform. That's the absolute reason why I have tried to cancel before it started- I don't want to waste anybody's time and effort. It seems to me that when I do something in their platform, I will then be oblige to pay. I am sure this is a huge favor to ask but if you can possibly extend your assistance to make sure this will not happen , I would greatly appreciate it. Please advise.

  Again, thank you and have a great day!

  Customer Answer

  Date: 09/25/2025

   
  Complaint: 23903176
  
  I am rejecting this response because: 

  Thank you so much for having my concern get to their attention. I am more than glad that they are willing to work with me directly however I am not sure why I have to do the completion of cancellation in their platform. That's the absolute reason why I have tried to cancel before it started- I don't want to waste anybody's time and effort. It seems to me that when I do something in their platform, I will then be oblige to pay. I am sure this is a huge favor to ask but if you can possibly extend your assistance to make sure this will not happen , I would greatly appreciate it. Please advise.

  Again, thank you and have a great day!

  
  
  Sincerely,
  
  ***** ******

  

  Business Response

  Date: 09/25/2025

  We appreciate the clients follow-up and the opportunity to clarify.
  
  The cancellation form and confirmation process are not designed to obligate further payment, but rather to ensure proper closure of the account and accurate communication with the financing provider. Without completion, we are unable to finalize cancellation and prevent additional billing.
  
  We remain committed to resolving this matter fairly and encourage the client to complete the cancellation process so that we can bring this to a close.

  Customer Answer

  Date: 09/25/2025

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  ***** ******

• Initial Complaint

  Date:09/12/2025

  Type:Product Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I purchased a fitness program for $94 in April 25. I only did so because of a complete money back guarantee which was repeated to me over and over. When I discovered medical issues prevented me from doing the program, I asked for the guaranteed full refund. They did that, but used slick marketing and pressure from a staff on a Zoom call to

  

  Business Response

  Date: 09/18/2025

  Customer satisfaction is of utmost importance to us, and we apologize for any inconvenience the customer may have experienced.

  We showcase our confidence in the quality of our products and services through our Money Back Guarantee offer. We stand strong behind our programs and the results they yield. If the client is not satisfied we will refund 30 days from the date of purchase on the majority of our programs. Our refund terms and conditions are stated online to provide our clients transparency in our refund process and provide clarity in every transaction. Rest assured that clients will get their money back as promised and in accordance with this, no question-asked refund agreement. We also offer 24/7 customer support via email, live chat, and DM on ******** and Instagram so customers can have multiple ways to reach us any time of day.

  In response to their request, we processed a full refund of the following:

  Date: 9/18/25
  Order #: 62263
  Amount Refunded: $412.17

  They should expect to see the refunded transaction reflected on their credit card statement within the next 5-10 business days. However, please note that depending on their credit card company's policies, it may take until the end of the current billing cycle for the refund to appear on their paper statement.

  We sincerely wish the customer the very best on their fitness journey!

  Customer Answer

  Date: 09/18/2025

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  *** ********

  Customer Answer

  Date: 09/18/2025

  Thank you BBB! My ********************************** also responded to my complaint with added pressure directly to ****** Youtube lobbyists. They should responded to my refund request immediately without my complaints to you and my CA ************* But they did, so that is good on their part. But I would not recommend them because of their insincerity throughout this whole experience. Thanks again, getting a refund was a major accomplishment and its because of you and possibly My CA ************ that they gave in and dropped their stubborn refusal to refund my money.

  *** ********

• Initial Complaint

  Date:09/11/2025

  Type:Order Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I am filing this complaint regarding a six-month training, nutrition, and personal coaching package I purchased from VShred for $4,386.71. Due to opting out of receiving the supplements that were included in the package, the business extended my program by one additional month, bringing the total to seven months of services purchased.After only one week in the program, I suffered a recurrence of a serious medical condition that required hospitalization. I immediately notified the business, provided hospital documentation, and submitted a doctors note confirming that I was unable to continue with the program.Despite this, the business has refused to provide a full refund. They have only refunded $3,247 and are holding me responsible for $1,139.71 for services rendered. I believe this is unfair for the following reasons:1.I was only able to use one week of the seven-month program.2.I never received the supplements that were included in the package price.3.The business is effectively charging $1,139.71 for one week of service, which is not a reasonable or proportional fee.4. I was also told that I would be able to receive a full refund if I decided to not complete the program within 90 days.I am requesting the BBBs assistance in obtaining a fair resolution. Specifically, I am seeking a refund of the withheld $1,139.71, as I did not receive the services or products that justify this charge.Thank you for your time and assistance in reviewing this complaint.

  

  Business Response

  Date: 09/11/2025

  We appreciate the opportunity to respond to this matter.
  
  Our records confirm the client enrolled in the VIP Coaching Program and later submitted a request to cancel due to medical concerns. Documentation from the clients physician was provided, and our team reviewed the request carefully. A partial refund was issued in alignment with the terms of enrollment, which also take into consideration services that had already been delivered at the time of cancellation.Our team will review your case and will be reaching out. We remain available to speak with the client at their convenience to provide further explanation and support.

  Customer Answer

  Date: 09/12/2025

   
  Complaint: 23868018
  
  I am rejecting this response because:
  

  Thank you for your response. While I appreciate that my documentation was reviewed, I must respectfully disagree with the outcome. I purchased seven months of services (six months plus the additional month provided because the supplements were never delivered). I was only able to participate in one week of the program before being hospitalized.The supplements that were part of the program were never provided. Retaining $1,139.71 for a single week of service does not reasonably reflect the value received and is disproportionate compared to the full cost of the package.

  I acted in good faith, promptly notified the business of my hospitalization, and submitted the required medical documentation. Under these circumstances, I believe a full refund of the withheld $1,139.71 is both fair and justified.
  I request that this matter be reconsidered. If the business maintains its current position, I ask the BBB to assist in reaching a fair resolution.
  
  Sincerely,
  ******** ***

  

  Business Response

  Date: 09/18/2025

  We appreciate the clients continued feedback.
  
  As previously shared, the enrollment in the VIP Coaching Program included acknowledgment of the program terms, including the refund policy. A partial refund was issued in good faith, with consideration for the all of the services that had already been provided at the time of cancellation.
  
  While we understand the clients perspective, the resolution provided is consistent with the agreed-upon terms. Our team remains available should the client wish to discuss this further directly.

  Customer Answer

  Date: 09/19/2025

   
  Complaint: 23868018
  
  I am rejecting this response because:

  I appreciate the companys response and partial refund, but I continue to believe the amount withheld is disproportionate to the services I was actually able to use.
  
  
  To clarify:
  
  My official program start date was August 18. I only had access for one week before being hospitalized and medically unable to continue. The supplements included in the program were never delivered.
  Administrative setup prior to my start date should not be valued as equivalent to actual program participation.
  That said, I am not asking for a free pass. I am willing to accept that some fee is reasonable for the brief onboarding and the short period of access. However, retaining over $1,000 for one week of limited participation in a seven-month package is excessive.
  I would be satisfied with a resolution where the company retains a smaller, reasonable administrative fee, and refunds the remaining balance. This would fairly reflect what was actually used while recognizing that I was unable to continue for documented medical reasons.
  
  
  

  

  Business Response

  Date: 09/23/2025

  We appreciate the continued feedback and the opportunity to provide further clarification.
  
  Our records confirm that the client enrolled in the VIP Coaching Program, completed the intake process, and received program access. A customized plan was delivered, and onboarding services were provided prior to participation. While the client later submitted medical documentation and we fully acknowledge this, our team had already fulfilled significant portions of the program setup and service delivery.
  
  A partial refund was issued outside of policy as a good-faith resolution because the client was not able to continue due to medical reasons, and the amount retained reflects the value of the program access and services already rendered.
  
  We understand the clients perspective; however, the resolution provided remains consistent with both our policies and the terms agreed upon at enrollment. At this time, our team considers the matter resolved.

  Customer Answer

  Date: 09/23/2025

   
  Complaint: 23868018
  
  I am rejecting this response because:

  I appreciate the companys acknowledgment of my medical documentation. However, I continue to disagree that the resolution is fair.
  My official start date was August 18, not the date of purchase. Activities prior to that were administrative setup, not actual participation in the program.
  I was only able to participate in one week of the program before being hospitalized and remain under physician care.
  The supplements included in the package were never delivered, which means I did not receive the full scope of services I paid for.
  Retaining over $1,000 for onboarding and one week of access in a seven-month package is disproportionate and not a fair reflection of value received.
  While the company has stated their position is final, I maintain that the refund amount is unreasonable given the limited use and missing products. I will continue to pursue this matter through other consumer protection channels.
  
  

  Sincerely,
  ******** ***

  

  Business Response

  Date: 09/25/2025

  We appreciate the opportunity to provide a follow-up response once again.
  
  While we understand the clients continued concerns, we have confirmed the resolution offered reflects the services rendered up to the point of cancellation. Again, our position on this matter remains final.

  Customer Answer

  Date: 09/25/2025

   
  Complaint: 23868018
  

  I acknowledge the companys final statement but continue to disagree that the resolution is fair or proportional.

  My official program start date was August 18, and I was only able to participate for one week before being hospitalized.
  The supplements included in the package were never delivered, meaning the program was not fully provided.
  Retaining over $1,000 for onboarding and one week of access in a seven-month package is excessive and unreasonable.
  While the company considers this resolved, I do not. I will be pursuing this matter further through my credit card provider and other consumer protection channels.
  
  
  

  

  Business Response

  Date: 09/29/2025

  We appreciate the opportunity to provide a follow-up response once again.
  
  While we understand the clients continued concerns, we have confirmed the resolution offered reflects the services rendered up to the point of cancellation. Again, our position on this matter remains final.

  Customer Answer

  Date: 09/29/2025

   
  Complaint: 23868018
  

  I acknowledge the companys statement, but I remain dissatisfied.
  It is true that I received access to the program materials (exercise plan and nutrition guidance). However, due to my hospitalization and ongoing medical condition, I was only able to participate for one week before I was unable to continue.
  The company is charging me over $1,000 roughly one-quarter of the total package price for what amounts to one week of limited use in a seven-month program. While I understand administrative setup and initial access have some value, I do not believe this level of charge is fair or proportional to what I was able to use.
  The included supplements were also never delivered, meaning I did not receive the full value of the package.
  Because of this, I do not consider the matter resolved and will be pursuing further options, including with my credit card provider and consumer protection agencies.
  
  
  

  

  Business Response

  Date: 10/06/2025

  We appreciate the opportunity to respond.
  
  We have reviewed this case thoroughly and have already issued a partial refund that reflects both the initial setup services and the period of access that was provided. While we certainly empathize with the circumstances described, our position on the refund amount remains final.
  
  We regret that the client is dissatisfied, but this matter has been addressed in accordance with our policies and will not be reconsidered further.

  Customer Answer

  Date: 10/06/2025

   
  Complaint: 23868018
  
  I paid $4,300 for a seven-month VIP coaching program that included training, nutrition, and supplements. After only one week of participation, I was hospitalized and medically unable to continue. I provided medical documentation of this condition.
  The company has offered a partial refund of $3,247, retaining over $1,000 for what they call services rendered. While I acknowledge that I received access to materials, I was not able to continue the program beyond that first week due to my medical situation.
  Importantly, the company can verify through their own app records that I have not accessed or used any further services since that first week. I also never received the supplements included in the package, which further reduced the value of what was provided.
  Given these facts, I do not believe it is fair or proportional for the company to retain over $1,000 for setup and one week of limited access. I remain open to a reasonable compromise that reflects the minimal use of the program, but I cannot accept this current offer as fair.
  Since the company has stated their position is final, I will be pursuing this matter through my credit card provider and consumer protection agencies.

  Sincerely,
  ******** ***

• Initial Complaint

  Date:09/03/2025

  Type:Sales and Advertising Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I thought I was purchasing a 6 week fitness program, was pressured into purchase a 12 month long $4997 program. I canceled less than nine hours later which the required time is 72 hours. I put $1614.38 down and owe a little over $3600 which I later found out is essentially a loan through sizzle which was not explained to me at all in the phone call. I sent an email right away to cancel and the company just keeps saying that they will get back to me but no other communication.

  

  Business Response

  Date: 09/04/2025

  We appreciate the opportunity to respond to this matter.
  
  Our records confirm that the client enrolled in the VIP Coaching Program and later submitted a request to cancel. Our team has been in communication to review the request and provide clarity on the cancellation process. We remain committed to working directly with the client to review all available options and reach a fair resolution.

• Initial Complaint

  Date:08/25/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  The business guarantees customer satisfaction or your money back. Refused to give me all my money back because I did only 2 of my 3 coach calls. I did not do the last one because I had already decided it was not working and I wanted my money back. The place is a scam and should be investigated. They talk about weekly check ins in the sales pitch but the weekly check in is just sending in your weight and not having a one on one discussion with anyone.

  

  Business Response

  Date: 08/26/2025

  Our client purchased the VIP Coaching Program on April 7, 2025, and was onboarded that same day. Our onboarding process involves: refunding the customer for eligible previous purchases; sending a welcome email with steps on how to move forward; and sending a link to a questionnaire they must fill out in order to connect with their coach and receive the custom plans. This email also includes a full breakdown of our refund policy and a link to the refund policy on our website.
  
  Our refund policy explains this is a non-refundable program but does have a results guarantee if the client fails to achieve any results after following the plans created by their coach, submitting weekly check-ins and measurements, and following the program, they are eligible to request a refund.
  
  Our records show the client did not engage fully with the program such as attending scheduled meetings with their coach, yet still achieved verified and measurable results, later requesting cancellation multiple weeks after program completion. Given this, the client did not meet the full criteria required to qualify for a refund under the results guarantee, which was confirmed by our team.
  
  Despite the client not meeting the requirements of the results guarantee, in a show of good faith, a one time exception was authorized and accepted by the client. We consider the manner resolved, and wish the client best of luck on their health and wellness journey.

  Customer Answer

  Date: 08/26/2025

   
  Complaint: 23795082
  
  I am rejecting this response because:

  I do not consider it resolved. I accepted the partial refund so not to lose it as they threated if I did not take it, I would lose it.  I did not sign anything saying I was satisfied with the resolution.  ************ is stealing money from people and something needs to be done about it.  How can they arbitrarily decide to give a partial refund when they guarantee a full refund if not satisfied.  It's a scam; they are playing with words.
  
  Sincerely,
  
  ****** *****

  

  Business Response

  Date: 08/26/2025

  Our refund policy explains this is a non-refundable program but does have a results guarantee. The guarantee requires that the client:
  Follow the custom plans created by their coach, submit weekly check-ins and updated measurements, and remain fully compliant with the program for 90 days.
  
  If after meeting all these requirements the client shows no measurable results, they are eligible to request a refund.
  
  Our records confirm the client did achieve results while on the program and did not meet the requirements of the results guarantee by not participating fully. Despite this, our team authorized a one-time exception outside of policy in good faith. The client accepted this resolution. Our team also provided options such as additional time with their coach to achieve further results which were denied by the client.
  
  Given that the program is non-refundable, the client did not meet the results guarantee criteria, and an exception has already been provided, this matter is considered closed.

  Customer Answer

  Date: 08/26/2025

   
  Complaint: 23795082
  
  I am rejecting this response because:
  They guaranteed I would get to 200 pounds; not just lose some weight.
  Sincerely,
  
  ****** *****

  

  Business Response

  Date: 09/02/2025

  Our records indicate that the client did make tangible progress while enrolled in the program but did not fulfill the requirements of the results guarantee due to incomplete participation. Even so, our team approved a one-time exception outside of policy in good faith and issued a partial refund. We also extended options for continued coaching support to help the client achieve further progress, which the client declined.
  
  Because the program is non-refundable, the client did not meet the results guarantee requirements, and an exception has already been granted, this case is considered resolved and closed.

  Customer Answer

  Date: 09/02/2025

   
  Complaint: 23795082
  
  I am rejecting this response because:

  they lie.  they said it was refundable if results not met. 

  
  
  Sincerely,
  
  ****** *****

  

  Business Response

  Date: 09/02/2025

  Our records indicate that the client did make tangible progress while enrolled in the program but did not fulfill the requirements of the results guarantee due to incomplete participation. Even so, our team approved a one-time exception outside of policy in good faith and issued a partial refund. We also extended options for continued coaching support to help the client achieve further progress, which the client declined.  Because the program is non-refundable, the client did not meet the results guarantee requirements, and an exception has already been granted, this case is considered resolved and closed.

  

  Business Response

  Date: 09/02/2025

  Our records indicate that the client did make tangible progress while enrolled in the program but did not fulfill the requirements of the results guarantee due to incomplete participation. Even so, our team approved a one-time exception outside of policy in good faith and issued a partial refund. We also extended options for continued coaching support to help the client achieve further progress, which the client declined.  Because the program is non-refundable, the client did not meet the results guarantee requirements, and an exception has already been granted, this case is considered resolved and closed.

  Customer Answer

  Date: 09/02/2025

   
  Complaint: 23795082
  
  I am rejecting this response because:

  they are a scam.  If I do not get a full refund, I will contact the appropriate authorities and take them to small claims court.

  
  Sincerely,
  
  ****** *****

  

  Business Response

  Date: 09/08/2025

  Our records indicate that the client did make tangible progress while enrolled in the program but did not fulfill the requirements of the results guarantee due to incomplete participation. Even so, our team approved a one-time exception outside of policy in good faith and issued a partial refund. We also extended options for continued coaching support to help the client achieve further progress, which the client declined.
  
  Because the program is non-refundable, the client did not meet the results guarantee requirements, and an exception has already been granted, this case is considered resolved and closed.

  Customer Answer

  Date: 09/08/2025

   
  Complaint: 23795082
  
  I am rejecting this response because:

  While I did make progress, V SHred had little to do with it.  Their program was something you could download from the web and the interaction with the company was minimal.   They're a scam!!
  
  Sincerely,
  
  ****** *****

  

  Business Response

  Date: 09/10/2025

  We appreciate the clients continued feedback. Our coaching program provides customized nutrition and training plans, along with one-on-one guidance, accountability, and adjustments from a personal coach. While we understand the clients perspective, our records confirm that progress was achieved during their time in the program.
  
  As outlined in our policy, the program is non-refundable but does include a results guarantee if full compliance is met for 90 days without measurable progress. In this case, the client did not meet those requirements. Even so, our team extended a one-time exception outside of policy and issued a partial refund in good faith.
  
  Given that measurable results were achieved, the guarantee criteria were not met, and an exception has already been provided, this matter is considered closed.

  Customer Answer

  Date: 09/11/2025

   
  Complaint: 23795082
  
  I am rejecting this response because:

  The weight **** was done with minimal, if any, support from my coach.  Most of my program was up when I cancelled and I DID NOT get to my guaranteed weight.  Originally, I signed up for 3 months.
  
  Sincerely,
  
  ****** *****

  Customer Answer

  Date: 09/19/2025

  To add to my point that they dont give you personalized service, please see attached. Here we are I got a partial refund weeks ago and Im still getting weekly emails for the check-in. They are clueless. No personal service whatsoever.

  

  Business Response

  Date: 09/23/2025

  
  We appreciate the opportunity to respond further to the client.
  
  Our records confirm the client did achieve results on the program and did not meet the requirements of the results guarantee, including the 90-day compliance period.
  
  Despite this, our team authorized a one-time exception and issued a partial refund in good faith. Given that progress was achieved, the guarantee criteria were not met, and an exception has already been provided, this matter is considered closed.

  Customer Answer

  Date: 09/24/2025

   
  Complaint: 23795082
  
  I am rejecting this response because:

  they do NOT cater to each customer and there is not 5000 of value in what they do
  
  Sincerely,
  
  ****** *****

  

  Business Response

  Date: 09/29/2025

  We appreciate the opportunity to respond to the client.
  
  Our records show the client was provided with personalized coaching plans, experienced measurable progress, and did not fulfill the requirements outlined in the results guarantee. Even so, our team made a one-time exception to policy and processed a partial refund as a good faith resolution. Since tailored services were delivered, results were achieved, and an exception has already been granted, we consider this case resolved.

  Customer Answer

  Date: 09/29/2025

   
  Complaint: 23795082
  
  I am rejecting this response because:

  i am still getting emails for weekly check ins.  They clearly don't cater to their individual clients.  Can they please explain what they mean when they say I did not do what i was supposed to?
  
  Sincerely,
  
  ****** *****

  

  Business Response

  Date: 10/03/2025

  We appreciate the opportunity to respond to the client
  
  The guarantee associated with the program requires full participation, which means following the custom plans as provided, submitting weekly check-ins, and supplying updated measurements for a minimum of 90 days. Our review confirms that while the client did make progress, these conditions were not fully met.
  
  Even so, our team extended a one-time exception outside of policy and processed a partial refund in good faith. Clients may still receive marketing emails post service completion if subscribed, but are removed from receiving messages pertaining to coaching services. Because personalized services were delivered, measurable results were achieved, and an exception has already been granted, this matter is now closed.

  Customer Answer

  Date: 10/09/2025

   
  Complaint: 23795082
  
  I am rejecting this response because:

  they're not marketing emails.  they're weekly check in emails from the coach. it just shows there is no specific attention given to each customer.
  
  Sincerely,
  
  ****** *****

• Initial Complaint

  Date:08/21/2025

  Type:Billing Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On July 20, 2025, I enrolled in the VShred 90-day program after seeing an advertisement on Instagram. Within a week, I had a metabolic consultation with ****** ***** to discuss my age and specific health needs. During the consultation, I was presented with a plan that would cost over $6,000 for a year. I expressed that this amount exceeded my budget, and the specialist then negotiated the price down to over $600 . I mentioned that I would think it over and get back to him.The next day, I sent an email stating that I did not wish to pursue the personalized program and would continue with the original 90-day program, which included a meal plan, workout plan, and a complimentary bottle of supplements. Before completing the 90 days, I received an email notifying me that my order of additional supplements was being shipped and that my account would be charged $47.I reached out to inform them that I had not ordered any additional supplements and requested that neither the shipment nor the charge take place. Despite this, my account was charged on August 19, 2025. Due to these issues, I decided to cancel my account with ********************** and discontinue any further engagement with the company.

  

  Business Response

  Date: 09/08/2025

  Customer satisfaction is of utmost importance to us, and we apologize for any inconvenience the customer may have experienced.

  We showcase our confidence in the quality of our products and services through our Money Back Guarantee offer. We stand strong behind our programs and the results they yield. If the client is not satisfied we will refund 30 days from the date of purchase on the majority of our programs. Our refund terms and conditions are stated online to provide our clients transparency in our refund process and provide clarity in every transaction. Rest assured that clients will get their money back as promised and in accordance with this, no question-asked refund agreement. We also offer 24/7 customer support via email, live chat, and DM on ******** and Instagram so customers can have multiple ways to reach us any time of day.

  In response to their request, we processed a full refund of the following:

  Date: 7/23/25
  Transaction ID #: 3MH86340NX199592B
  Amount Refunded: $679.00Date: 9/2/25
  Order #: 44568139
  Amount Refunded: $47.00

  They should expect to see the refunded transaction reflected on their credit card statement within the next 5-10 business days. However, please note that depending on their credit card company's policies, it may take until the end of the current billing cycle for the refund to appear on their paper statement.We sincerely wish the customer the very best on their fitness journey!

  Customer Answer

  Date: 09/08/2025

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  ***** ******

• Initial Complaint

  Date:08/19/2025

  Type:Customer Service Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I have been unable to cancel my subscription with vShred via their website portal, and I am unable to receive a response from their email address for support. Please assist.

  Customer Answer

  Date: 08/19/2025

  They just responded to process the cancellation, so the issue appears to be resolved.

• Initial Complaint

  Date:08/15/2025

  Type:Sales and Advertising Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Multiple spam/telemarketer phone calls since signing up with their company.

  

  Business Response

  Date: 09/02/2025

  Customer satisfaction is of utmost importance to us, and we apologize for any inconvenience the customer may have experienced. We want to assure you of our commitment to transparency and data security.
  
  Safeguarding their personal information is paramount to us. We do work with a number of partners and affiliates to offer synergized services and products from time to time. Their information is used for order fulfillment, customer support, promotion, and communication purposes, and is protected by robust security measures.

  In response to their request, we personally notated their account and removed their phone number to ensure they will no longer receive any calls from us. This has been fully addressed and applied to their account.

  We also offer 24/7 customer support via email, live chat, and DM on ******** and Instagram so customers can have multiple ways to reach us any time of day.

  We sincerely wish the customer the very best on their fitness journey!

  Customer Answer

  Date: 09/04/2025

   
  Complaint: 23751858
  
  I am rejecting this response because: it is not Vshred companies that are calling.  It's telemarketers of all various types of products.  I found that there is a class action suit against this company for selling customer's information.  Unfortunately I found out about this after purchasing from them and too late to sign up as part of that class action suit.  I don't believe there is any other reason for the telemarketer calls other than Vshred providing my personal information to these companies.
  
  Sincerely,
  
  **** *******

• Initial Complaint

  Date:08/15/2025

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I ordered the 3 bottles of Burn Evolved 2.0 for $76.32 were delivered 6/22 & the 3 Burn Evolved 2.0 with free Fat Loss Extreme for $ ****** was delivered 7/12. However, the website stated they have a lifetime guaranteed returns if we arent satisfied . The product doesnt work as advertised, so I emailed them back to get a return started only to hear that they only accept returns for 2 bottles a year ! This is bad consumer practice and false advertising.

  Customer Answer

  Date: 08/18/2025

  The business reached out to me to issue a full refund as I had requested and Im mailing the unopened bottles of the product back to them first thing. If indeed the credit appears on my card in a few days then this will be resolved satisfactory. Thank you. 
  

  

  Business Response

  Date: 09/02/2025

  Customer satisfaction is of utmost importance to us, and we apologize for any inconvenience the customer may have experienced. We want to assure them of our commitment to transparency and data security.
  
  Safeguarding their personal information is paramount to us. We do work with a number of partners and affiliates to offer synergized services and products from time to time. Their information is used for order fulfillment, customer support, promotion, and communication purposes, and is protected by robust security measures.

  In response to their request, we personally notated their account and removed their phone number to ensure they will no longer receive any calls from us. This has been fully addressed and applied to their account.

  We also offer 24/7 customer support via email, live chat, and DM on ******** and Instagram so customers can have multiple ways to reach us any time of day.

   We sincerely wish the customer the very best on their fitness journey!

  Customer Answer

  Date: 09/02/2025

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  ******** ****-********

• Initial Complaint

  Date:08/11/2025

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  ***** with a company representative with aggressive sales pitch. Agreed on coaching. However, I wrote them within 12 hours (email is only form of customer service). I was finally answered that they would refund since I canceled within 72 hours of the order. Second ****** was added to email thread and told me no refund. After much back and forth, was told they could refund ******. I told them I never filled out anything to make a customized plan for me, which seems to be their sticking point on cost. I have reiterated many times with them the touting in website, informational videos about their 100% satisfaction guarantee. I am getting nowhere other than a partial refund for something I M not using and do not want.

  

  Business Response

  Date: 08/12/2025

  Customer satisfaction is of utmost importance to us, and we sincerely apologize for any inconvenience the customer may have experienced.

  We showcase our confidence in the quality of our products and services through our Money Back Guarantee. We stand proudly behind our programs and the results they deliver. If a customer is not satisfied, we offer a refund within 30 days of purchase on most programs. Our refund terms are clearly outlined on our website to ensure transparency and clarity in every transaction. In addition, we provide 24/7 customer support via email, live chat, and social media direct message, so customers have multiple ways to reach us anytime.

  In response to the customers request, a full refund was issued totaling $679. The customer should expect to see the refunded amounts reflected in their ****** account or linked payment method within 510 business days. In some cases, it may take until the end of the billing cycle for the refund to appear on a paper statement, depending on the providers processing time.

  A confirmation email outlining the refund details was also sent to the customer for their records. We trust this resolves the matter, and we wish the customer all the best on their continued health and wellness journey.