Complaints

This profile includes complaints for V Shred, LLC's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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  V Shred, LLC

  Las Vegas, NV 89103-5239

  
• 

  Sculptnation

  10750 Denton Dr Dallas, TX 75220-1516

• 

  V Shred LLC

  10750 Denton Drive Dallas, TX 75220

• 

  Sculpt Nation

  710 Century Parkway c/o Sculpt Nation Allen, TX 75013

• 

  Vshred

  510 Townsend St San Francisco, CA 94103-4918

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:02/24/2023

  Type:Product Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Purchased the clean bulk program on 2/16/23 for $92.22 expecting more than just web pages to read and do myself. Countless sales and marketing to purchase other products. This is not a product I want at all. I have contacted this company 4 times to get a refund with no response. Guaranteed 30 day refund and have heard nothing.

  

  Business Response

  Date: 02/24/2023

  Our programs and diet plans are premium content and are known to provide amazing results to our clients across the globe. These programs and diet guides were a product of thorough research and trial to make sure they provide results as advertised online. We have come up with a 30 Days Money Back Guarantee to provide assurance and peace of mind to those who would like to try them. A guaranteed refund for the majority of the 90 days program is offered if for any reason our clients are not satisfied with the product.
  
  We are confident with the programs we offer and our loyal clients who have been with us for years can attest to it. Our Money Back Guarantee offers to help them secure a refund if they are not satisfied with the programs. They can contact us 30 days after the date of purchase on the majority of our programs and get their money back. They may see our Terms and Conditions ******************************************************** for our full refund policy.
  Checking their records, the program they purchased is the Clean Bulk Bundle, this program is specifically for men who want to add *****+ lbs of muscle & lean size. If they are a hard ******, this program is for them. It has at-gym workouts since the use of equipment is essential to get results. It also explains everything about diet and how to build their own. As stated online, most of our 90 Days programs are covered by our 30 Days Money Back Guarantee. In response to their support request, a full refund has been processed today. Funds should reflect on their account within **** business days or depending on their bank refund timeframe.
  
  An email confirmation along with the refund receipt was sent as proof of the refunded transactions.

  Customer Answer

  Date: 02/25/2023

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  *************************

• Initial Complaint

  Date:02/24/2023

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I bought the **shred Weight loss progam and wasnt happy with the product and requested a refund through email with no response from the company. Attempted to call there customer service number and they will not accept phone calls.

  

  Business Response

  Date: 02/24/2023

  VShred continues to excel as one of the fastest-growing fitness, nutrition, and supplement brand. We maintain a good reputation by providing world-class diet and training programs and by providing a great customer experience, starting from the checkout process up to refund requests we make sure that our clients received the assistance they need. Our team of experts works hard in every aspect to ensure we meet our customers' standards and expectations.
  
  We will always stand behind our products and adhere to our 30 Days Money Back Guarantee as written on our refund terms and condition online. Our goal is to offer a fitness program thats easy, effective, and risk-free. Rest assured that clients will get their money back as promised and in accordance with this, no question asked refund agreement.
  
  We've been getting a high volume of support requests recently thus our response time has been delayed, but we have set proper expectations and assure our valued customers that we will address their concerns and answer every inquiry in the order in which it was received. In response to their request, a full refund for the Fat Loss Extreme for Him amounting to $57 has been processed today following our 30 Days Money Back Guarantee Policy. Funds should reflect on their account within **** business days or depending on their bank refund timeframe.
  
  An email confirmation along with the refund receipt was sent as proof of the refunded transactions.

• Initial Complaint

  Date:02/24/2023

  Type:Product Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On February 8th, I purchased the Fat Loss Extreme for Her $57 Bundle + tax for *****. I also purchased the BURN EVOLVED 2.0 - 1 Bottle Monthly - $41. I realized after purchasing the program that it would help me as I have a condition that does not work with the plan. When I received the supplement, I realized there were two ingredients listed that I am not able to take due to my condition. Their phone number on the site does not work. I sent two emails, one on the 15th and another on the 17th explaining my situation and why I needed a refund. I sent them a final email on the 20th stating that I would report them. This company has not responded at any of my inquiries. Not sure if I have been scammed. I want refunded for the program and for the bottle of Burn Evolved.

  

  Business Response

  Date: 02/24/2023

  We selectively offered products and services that we believed to be most suitable for our clients needs and preferences. Providing the safe and fastest way to achieve the best and most healthy results. We take pride in everything that we do and we aim to provide our clients with the highest-quality products and programs that will help them achieve their desired results.
  
  While our supplements are made with the highest-quality ingredients, we only recommend them to people who are 100% healthy. Prior to taking any supplement, we strongly suggest they consult their physician or nutritionist as we cannot give medical or nutrition advice that will fit everyone on their individual basis or personal circumstances. As with any supplements, the effects on each individual may vary, and it wouldn't be possible to know how every person will react to them, therefore we strongly suggest they check the supplement's content from the SculptNation page and make sure they are not sensitive to any of its ingredients.
  
  Our records show that a full refund for the 90 Days program and the 1 bottle of supplements was successfully processed on February 21, 2023. As stated in our initial email response, a refund may take **** business days to appear on their bank statement or depending on their bank refund timeframe. We have reached out again today and sent them an email and refund confirmation along with the refund receipts as proof of the refunded orders.
  
  They may contact their financial institution to verify the refund status using the Acquirer Reference Number we provided. This ARN is a unique number created in credit or debit card transactions when it transfers from the merchant's bank through the payment processor to the cardholders bank. These unique digits make the refunded transaction traceable, so the information can be found if an error occurs with the bank or merchant accounts.

  Customer Answer

  Date: 02/24/2023

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  ***********************

• Initial Complaint

  Date:02/24/2023

  Type:Product Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Saw VSHRED advertised on ******** and TikTok, with the fitness person named *****. Caught my eye on how to loss weight, since I gained weight from my back surgery. I listened, signed up. There was a hidden cost that I did not see, and they say 100% money back guarantee. The day I signed up, I called and emailed to refund my money. The phone number does not work and they have not emailed about me canceling my subscription. I have been emailing since the first day on February 19. No response! Need assistance please.

  

  Business Response

  Date: 02/24/2023

  We help thousands of men and women across the globe achieve their goals and meet the best version of their selves. Our premium programs are designed for everyone who is committed to transforming their body and living a healthy and active lifestyle. Many factors affect ones weight loss journey, thus we have come up with different products and recommendations to help our clients achieve their desired physique.
  
  We live with our business core values and uphold high integrity in everything we do, we believe that these will help us establish and build our client's trust and loyalty. We make sure that they have full visibility of the transactions and items added to their cart before we begin the checkout process. Prior to charging their card a checkout page is displayed showing the name of the items purchased, the amount, and the total cost of the entire order including shipping, taxes, and fees if there are any. Clients will only be billed for the amount confirmed during the checkout process, and rest assured that there are no additional or hidden charges added to their final bill.
  
  We have opened our online chat support for urgent concerns needing immediate attention, clients may reach us for real-time assistance during business hours and we will be more than happy to assist them. We also have a 24/7 email support team where clients can send a support request or email us through our website. As we are experiencing a high volume of contacts recently, wait times are longer than usual, however, we have acknowledged the receipt of their support request via email and set proper expectations that we will get back to them as soon as possible. Rest assured that we will assist everyone as we respond to our clients support request in the order in which it was received.
  
  We responded to the customers email on February 23, 2023, and confirmed that we have successfully processed a full refund for the Fat Loss Extreme program and Custom Diet Plan. We have also honored the initial cancellation request for the supplements and a full refund was processed today. Funds should reflect on their account within **** business days or depending on their bank refund timeframe.
  
  An email confirmation along with the refund receipt was sent as proof of the refunded transactions.

  Customer Answer

  Date: 02/26/2023

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  *************************

• Initial Complaint

  Date:02/23/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I purchased the Extreme Fat Loss program on 2/18 and my credit card was immediately billed. I did not receive confirmation or login info. I filed a support request and received confirmation of that. I also began receiving marketing emails. As of 2/23, I have still not received login information. 2/21, I discovered many customers had a similar complaint, felt that the company was not trustworthy in their business practices, and requested a refund and to delete my account via a support request. I received NO confirmation of that request being received. 2/22, I filed another support request to follow up as Id received no confirmation of the previous request. NO confirmation. Also, absolutely no actual responses to the support requests. I am deeply mistrustful of any business, in this day and age, that cannot even manage to acknowledge support requests, let alone respond to them. It is also, in my opinion, very unethical to charge consumers and make them jump through hoops to login to the program they are charged for. Id like a refund and for other consumers to see yet another story of V-Shreds business practices before they consider purchasing anything from them.

  

  Business Response

  Date: 02/23/2023

  We understand that each and every concern is urgent and needs immediate attention, therefore resolving their issues in a timely manner is our top priority. We are experiencing a high volume of contacts and wait times are longer than usual, however, we have acknowledged the receipt of their support request via email and set proper expectations that we will get back to them as soon as possible. As we try to assist everyone, we respond to our clients support request in the order in which it was received.
  
  VShred aims to offer a smooth and seamless process when starting any of our diet and training programs, thus we designed our system to automatically send order confirmation and electronic receipt for every successful purchase. They should have received a receipt email, and then another email within a few minutes after their purchase containing their account username (the email used at the time of purchase) and a temporary password assigned to their account. These emails may have gone to their spam or junk folder, while other email address providers or domains block some of these messages entirely. They may contact us through our email support channel or send a message via chat online service for immediate assistance.
  
  Most of these 90 Days programs are protected by a 30 Days Money Back Guarantee to provide assurance and peace of mind to those who would like to try them. A guaranteed refund for the majority of the program is offered, if for any reason our clients are not satisfied with the product or if we failed to meet their expectations.
  
  We have reached out to the client today and processed a full refund for the 90 Days program in accordance with our refund terms and condition. Funds should reflect on their account within **** business days or depending on their bank refund timeframe. As per the clients request, we have also started the account deletion process.
  
  We have sent an email confirmation with a screenshot of the refund receipt a proof of the refunded order today.

• Initial Complaint

  Date:02/23/2023

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On 2/19/23 I purchased the vshred program and coaching diet plan with some supplements. On the same day, I requested to cancel my programs and Six burn 2.0 supplement bottles plus my subscription. The reason was because I found I was injured on my ankle was told I could not do exercises. I received emails from vshred which state they have received my request but say nothing about a refund or resolution process. Their program has a 30 day money back guarantee. This program feels too shady for me for their lack of communication plus too many emails and sales adds with pre formulated documents which ******* my email instead of resolving my issue

  

  Business Response

  Date: 02/23/2023

  In our best effort to provide exceptional service and to continuously meet our clients expectations, we have come up with different options and recommendations that *** help them achieve their desired results. We want all of our customers to be aware of the various types of programs and recommendations we offer so they are able to choose the best combination to suit them and their lifestyles. We hope this helps to clarify why they saw the multiple offers after making their initial purchase. They are completely optional, and not required to begin with.
  
  Our email support team handles all support and email requests, clients will get an auto-response email as an acknowledgment that we received their concerns and we will get back to them in the order in which it was received. Rest assured that all inquiries will be answered and all initial requests will be honored.  Our clients health and safety remain our top priority, this is the exact reason why we recommend that all of our clients seek the professional advice of their physician or other qualified healthcare providers regarding any medical condition or injuries before starting any exercise or training program.
  
  As most of our 90 Days programs are protected by our 30 Days Money Back Guarantee, a full refund for the Ripped In 90 Days and Custom Diet plan has been processed today. As our supplements are also backed with our 100% Lifetime Money Back Guarantee, a full refund for BURN and BURN PM has been processed. Funds should reflect on their account within **** business days or depending on their bank refund timeframe. We have also canceled all the subscriptions and auto shipments associated with these initial orders. Rest assured that there will be no recurring charges when the next billing period starts and a new bottle won't be shipped.
  
  An email confirmation with a screenshot of the canceled subscription refunded orders, and refund receipt was sent as proof of all refunded transactions today.

• Initial Complaint

  Date:02/23/2023

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  After listening to an endless video of the product ,I decided to purchase one bottle for $49, period. At the end of the transaction, i see that I was billed twice for a total of $98. I immediately sent an email for them to correct and delete the second transaction but they have not responded. I sent a follow up email and again, no response.I contacted my CC company to dispute the charge.Clearly after reading all these complaints, I do not want to do any business with this scam company.

  

  Business Response

  Date: 02/23/2023

  Over the years, VShred has been helping thousands of clients across the world reach their fitness goals and full potential. Our loyal clients who have been with us for years can attest to how VShred transformed their lives and helped them achieve their desired physique and see amazing results.
  
  We promote transparency in every transaction we processed and make sure our clients have full visibility of their orders and how much was billed to their accounts. A checkout page that displays a summary of their orders and the total amount billed is shown prior to charging their bank account to complete the checkout process. By doing this, the clients will be able to review the items added to their cart and make changes or modify them if necessary.
  
  We have thoroughly reviewed the account and our records show that the client was not billed twice for the same product. Her account purchase history shows that on February 18, 2023, she purchased the Burn Evolved 2.0 (1 bottle) + Fat Loss Extreme (FREE) Bundle for $49 and the Custom Diet Plan for the same price ($49), therefore there is no duplicate transaction billed to their bank account.
  
  We have received their refund request and were able to refund the Custom Diet Plan today. In addition to this, we have also processed a full refund for the Burn Evolved 2.0 (1) + Fat Loss Extreme (FREE) Bundle in accordance with our single bottle Money Back Guarantee. Funds should reflect on their account within **** business days or depending on their bank refund timeframe,
  
  An email confirmation along with the screenshots of the refund receipts was sent as proof of the refunded transactions today.

• Initial Complaint

  Date:02/23/2023

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Signed up with this company under the impression it was to help with fitness, did not know the company would constantly offer pills and supplements that have not been properly tested for and outrages fee. In less than 24 hours, I had asked for a full refund on both the fitness app and the pills they over and was told, I would hear back from someone in less than 24 hours. I have not hear back from anyone and would like a full refund today.Feb 21, 2023 order #******** February 21, 2023fulfilled$58.00 for 1 items Purchase Summary ProductQuantityPrice Fat Loss Extreme for Him $57 Bundle1$57.00 Sales Tax$4.28 Total:$61.28 From: V Shred <*************************************>Date: Tue, Feb 21, 2023 at 7:14 PM Subject: We've received your request!To: F P <******************>Hi F Thank you for contacting VShred/Sculpt Nation!?We have received your email! We at VShred, Sculptnation, and VThreads, value your time and business. We will be back to you in 24 business hours.Why not check if your question is already answered?* Read our FAQs: ?? V Shred FAQ If you have urgent questions about the diet or training portion of a purchased program, simply click the link to the appropriate ************** and one of our expert trainers will assist:* ?? Join the V Shred for WOMEN ************** here! * ?? Join the V Shred for MEN ************** here!While you're waiting, here's 25% off! Use code ???SCULPT25 at checkout:Fat Loss Supplement Stack Muscle Building Stack Greens (Regular, Strawberry &Peach)??????????????????Dont forget to claim your FREE Metabolic Assessment to learn your Metabolic Score! Thousands of customers are surprised to find out whats REALLY going on with their metabolism. Take this short quiz to see where you rank (and discover ways to fix a broken metabolism)!We will be in touch soon! Thanks for your patience! ???????V Shred / Sculpt Nation Customer Support Team

  

  Business Response

  Date: 02/23/2023

  We built this line-up of supplements with the highest level of quality and performance standards at a very competitive price. It is properly dosed, clinically-studied ingredients, rigorously tested, and backed by a lifetime, 100% Money-Back Guarantee. All of our supplements are tested by a third-party laboratory to ensure the quality and potency of every single serving and to provide the results and benefits we advertise online. By choosing the right supplements, clients can dramatically accelerate their results as each of the Sculpt Nation products has a unique blend of ingredients that provide the benefits they need to align perfectly with their fitness program, custom diet, or training plan. Whether they are looking to lose weight or gain muscle, Sculpt Nations supplements can help them reach their goals.
  
  As our clients fitness partner, their health and wellness is our top priority, thus prior to taking any supplement, we strongly suggest they consult their physician or nutritionist as we cannot give medical or nutrition advice that will fit everyone regarding their individual basis or personal circumstances. We strongly suggest checking the supplement's content from the SculptNation page and making sure that they are not sensitive to any of its ingredients.
  
  We understand the urgency of our clients concerns, thus we double our effort to address each of them and offer resolution in a timely manner. We have our online chat support team who can assist them and offer real-time assistance during our business hours. They may also send us a support request or email us, we have a 24/7 dedicated email support team to cater to all their account-related concerns. We've been getting a high volume of support requests recently thus our response time has been delayed but rest assured that we will answer every customer's inquiry and honor every request in the order in which it was received.
  
  Most of our digital programs are covered by our 30 Days Money Back Guarantee, while our supplements line is backed by a lifetime 100% Money Back Guarantee. A full refund for both program and supplement has been processed today. Funds should reflect on their account within **** business days or depending on their bank refund timeframe. An email confirmation with a copy of the refund receipts was sent as proof of the refunded transactions today.

  Customer Answer

  Date: 02/23/2023

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  I will wait on my full refund, work on your customer service and get back to customer before the 24 hour window.
  Sincerely,
  
  ***********************

• Initial Complaint

  Date:02/23/2023

  Type:Product Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I purchased Fat Loss Extreme on 2/18 and my credit card was charged $57.00. I received an email [LOGIN DETAILS] Fat Loss Extreme indicating that my login temp password was in my confirmation email. I never received a confirmation email. I contacted support to indicate that since I have not received the log in credentials I would like a refund. The automated response from support came 2/20/23 saying they would get back to me within 24 hours. I have received many other emails from them about purchasing additional programs or supplements. I have emailed support everyday with no response. I have requested a refund of my purchase price that was charged to my credit card but still no refund or response from support. I know they have the correct email because since ordering I have received 12 other emails from them. I have attached copies of some of the emails I have sent/received.

  

  Business Response

  Date: 02/23/2023

  Client satisfaction is at the heart of our organization, our customer service team has been working very hard to make sure we addressed all concerns and provide the support they need. It is our daily commitment to make sure that we meet or even exceed our clients' expectations. We've been getting a high volume of support requests recently thus our response time has been delayed but rest assured that we will answer every customer's inquiry and honor every request in the order in which it was received.
  
  Regarding the multiple products offers they received via email, please note that as their chosen fitness partner, we want all of our customers to be aware of the various types of programs and recommendations we offer so you are able to choose the best combination to suit them and your lifestyle. These recommendations may help them get the best results. We hope this helps clarify why they saw the multiple offers after making the initial purchase. These are completely optional, and not required for them to begin with. They may also opt out of receiving this kind of email by clicking the unsubscribe link located at the bottom part of any email they received.
  
  Our digital programs are designed to send an automatic email confirmation for every successful purchase. They should have also received a receipt email, and then another email within a few minutes after their initial purchase containing the account username (which is the email used at the time of purchase) and a temporary password assigned to their account. These emails may have gone to their spam folder, while other email address providers or domains block some of these messages entirely. If in case the password is not working or they did not receive this welcome email, our customer support team is available to assist them. They may also reach our online chat support team during business hours for real-time assistance.
  In response to their request, we have reached out and refunded their 90 Days program in accordance with our 30 Days Money Back Guarantee.
  
  Funds should reflect on their bank account within **** business days or depending on their bank refund time frame. An email confirmation containing a screenshot of the refund receipt was sent as proof of the refunded transaction.

  Customer Answer

  Date: 02/25/2023

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.   Thank you of your help in this matter.  They were extremely quick to respond to your request.
  
  Sincerely,
  
  *****************

• Initial Complaint

  Date:02/22/2023

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I purchased the product on February 18, 2023. I watched the video when trying to make the purchase and it wouldn't end. The video said not to hit the back button or I would be double charged. Two purchases were made by the time I was able to click all the way through. One for the program and one for the supplement. I emailed them right away and never heard back about refunding me when their site says 30 day money back guarantee. I would like a full refund on both purchases and no future purchases billed to my card.

  

  Business Response

  Date: 02/22/2023

  Everybody is different and unique, therefore each of us may also have a different diet and nutrition needs. We offer a few different programs to suit our clients needs and lifestyles. These are world-class training programs, premium content, and one on one training with certified V Shred coaches. Our programs have produced incredible results for hundreds of thousands of men and women across the globe as they are given the freedom to choose the fitness and diet program for them.
  
  We guarantee results with this 90 Days program and they are protected by a 30-Day 100% Money-Back Guarantee. Our goal is to offer a fitness program thats easy, effective, and risk-free. Rest assured that clients will get their money back as promised online and in accordance with this no question asked refund agreement.
  
  We have reviewed the clients accounts and we have not received any email correspondence or support request from them regarding their account concerns. We have reached out and processed a full refund for the Fat Loss Extreme for Her in accordance with our 30 Days Money Back Guarantee. We have also refunded 1 bottle of  Burn Evolved as per the single-bottle refund policy for the supplements. All refunded transactions should reflect on their account within **** business days or depending on their bank refund timeframe.
  
  The account is not enrolled in any subscriptions, therefore there will be no recurring charges associated with this purchase. An email confirmation along with the refund receipt was sent as proof of the refunded transactions today.